Who should i contact?

For long i havent played GW.
Yesterday i installed it back ,then , logged in my old account, but the game said my account is not authorized to play.
Honestly, i bought this game from a game shop and did nothing wrong in-game, not possibly making my account banned.
I sent an email to [email protected] but not a reply has came.
Who should i contact to save my account?
thanks dude

http://www.guildwars.com/support/
Try there.

Do they have an email for this kind of problem or i must ask questions in that messageboard?

Just select your preferred language, and submit a support ticket under "ask a question". That'll go directly to the support people, and hopefully they can help you.

support ticket only

IMPORTANT NOTE

all first responses from support are autorespond and must be replied to in less than 24 hours to prevent them from being closed automatically.

simply reply that the first response did not solve the problem to be bumped up to a person who can help.