When I play Guild Wars, a pop-up minimizes the game and then i must close the popup and reopen Guild Wars. I dont know how to get rid of this pop-up so any help would be appreciated. Here is the pop-up:
HP Pop-up Appears While Playing Guild Wars
Hypernecrofear
cannonfodder
You need to kill the process thats in place to activate the pop-up, your best bet is to contact HP support, this is why I hate pre-built machines
Epinephrine
Yeah, I get that thing too... I gotta get rid of it.
Mustache Mayhem
The easy way to do it
Click Start, Run
Type MSCONFIG
Click OK
Click STARTUP tab
uncheck the process(es) you want to get rid of and restart
Click Start, Run
Type MSCONFIG
Click OK
Click STARTUP tab
uncheck the process(es) you want to get rid of and restart
Hypernecrofear
Quote:
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Originally Posted by Mustache Mayhem
The easy way to do it
Click Start, Run Type MSCONFIG Click OK Click STARTUP tab uncheck the process(es) you want to get rid of and restart |
well now if i knew what process the popup was i would have gotten rid of it
Mustache Mayhem
yeah I assume too much for a gaming board .. next time you see that pop-up hold down ctrl+alt and hit delete- start ending processes one at a time that are'nt under the username SYSTEM until that HP box disappears.. then msconfig and uncheck, restart
Riplox
Mustache: That is a VERY bad idea because not all the non-system processes are able to be "killed". Doing that can crash the system.
Hypernecrofear: Can you go into msconfig and take a screenshot of your startup programs? We should be able to tell you what the program is then.
So you don't have to go into Paint and crop it, hold down the Alt key with the msconfig window active and then press Print Screen. It will take a sceen of only the active window (msconfig). If you have a long list of programs that startup, scroll down after taking the first screen (and saving it) and take another screen.
The program, however, may not be in the list. If it isn't we're back to square one.
Hypernecrofear: Can you go into msconfig and take a screenshot of your startup programs? We should be able to tell you what the program is then.
So you don't have to go into Paint and crop it, hold down the Alt key with the msconfig window active and then press Print Screen. It will take a sceen of only the active window (msconfig). If you have a long list of programs that startup, scroll down after taking the first screen (and saving it) and take another screen.
The program, however, may not be in the list. If it isn't we're back to square one.
Hypernecrofear
Here are my startup programs:
Riplox
Ok well that's a lot of programs that are running. You should be able to speed up your computer by turning most of those off. You can uncheck most everything, but I would reccomend you keeping these checked:
Restart your computer and when the dialog box saying you've used msconfig pops up, check the checkbox and click NO.
- ccApp
- UrlLstCk
- SNDMon
- logonstudio (optional)
- CursorXP (optional)
- ctfmon
- TabUserW.exe
- Updates from HP
Restart your computer and when the dialog box saying you've used msconfig pops up, check the checkbox and click NO.
Hypernecrofear
yeah i did all that and the popup keeps appearing
Riplox
I just read up on the Updates from HP thing. You can disable that. I thank that's what's causing your problem. If it isn't I'll look around some more.
Here's the page I read:
http://www.spyany.com/files/Updates-from-HP_exe.html
Here's the page I read:
http://www.spyany.com/files/Updates-from-HP_exe.html
cannonfodder
As I mentioned the best option for you is to call HP support, just unticking random start up items in Msconfig is a bad idea. The last thing we want is for you to return/ or worse not return saying "You killed my Pc, help me fix it"
Try to see if HP can help, afterall that is what they for.
EDIT - Mustache Mayhem, this may be a guild wars forum, but this is a technical sub forum, and a few of us know what we are talking about, so don't just assume I dont know anything. As I have said do not just randomly kill start up processes, this may be fine in a custom built machine but not for a pre-built, that HP pop up could be critical(most proably not) but as I have never owned a pre built machine I gave him the best advice. Think before you post. Next bit of rubbish like that will be deleted. - cannonfodder
Try to see if HP can help, afterall that is what they for.
EDIT - Mustache Mayhem, this may be a guild wars forum, but this is a technical sub forum, and a few of us know what we are talking about, so don't just assume I dont know anything. As I have said do not just randomly kill start up processes, this may be fine in a custom built machine but not for a pre-built, that HP pop up could be critical(most proably not) but as I have never owned a pre built machine I gave him the best advice. Think before you post. Next bit of rubbish like that will be deleted. - cannonfodder
Riplox
All the startup programs I listed to uncheck are fine to turn off. Even the one I just posted about. His comp shouldn't be in any danger. But yes, if what I suggested doesn't work, try and get up with a human at HP.
cannonfodder
Riplox yep I agee with the updates from HP tick, that should stop it, was just about to edit my previous post, but you beat me to it
good advice m8
good advice m8
kyro27
i think i know what it is, its when you press ctrl alt and s, because that happens to one of my friends
Riplox
Yes, that is true. But it only activates because that program is running. Turn off the program and you shouldn't have that issue. Oh and 2 more posts before i become a Krytan Explorer.
Mustache Mayhem
sorry was out the other day.. I see the problem got fixed- course blind leading the blind- cannon I did'nt mean your post.. that's the perfect fix is just pick up the phone and let support deal with it.. but that was too hard for this guy so I gave him the next best thing- a simple step by step on getting rid of the box.. takes like maybe half a minute of his time
@ rip at least know your doing before you have someone stop half their proccesses in the registry.. that's the lamest thing ever seen- and no it's not a bad idea to stop processes using the taskbar manager.. nothing bad is gonna happen even if you stopped explorer.exe- just reboot worst case.. it'll give the guy a good idea on how to troubleshoot his own stuff
I post solutions to problems as I'm actually experienced in computers.. was'nt trying to be offensive but the op sounded like he was clueless when he wants everything handed on a silver plate.. common sense would have fixed his problem but it seems to be missing in alot of people nowdays
@ rip at least know your doing before you have someone stop half their proccesses in the registry.. that's the lamest thing ever seen- and no it's not a bad idea to stop processes using the taskbar manager.. nothing bad is gonna happen even if you stopped explorer.exe- just reboot worst case.. it'll give the guy a good idea on how to troubleshoot his own stuff
I post solutions to problems as I'm actually experienced in computers.. was'nt trying to be offensive but the op sounded like he was clueless when he wants everything handed on a silver plate.. common sense would have fixed his problem but it seems to be missing in alot of people nowdays
Hypernecrofear
Quote:
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Originally Posted by Mustache Mayhem
I post solutions to problems as I'm actually experienced in computers.. was'nt trying to be offensive but the op sounded like he was clueless when he wants everything handed on a silver plate.. common sense would have fixed his problem but it seems to be missing in alot of people nowdays
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.. I guess you didn't know i don't know jack about computers and was asking how to do each thing. Im not very good with them so naturally, i need everything to be explained to me.. What you posted was very rude and unhelpful.
Riplox
So, Hyper, how did it turn out? Does what I suggested work? If not, then maybe HP support would be the next step.
Hypernecrofear
Yeah i stopped the update program and the pop-ups keep appearing... i was just asking some other gamers here on how they think they would solve it, before calling HP support. I dont pay for the phone bill you know.
Riplox
My friend and I were discussing this over chat and we came up with these.
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Or you could do this:
If neither of these things work, my firend or I could use the Remote Assistance program (Start -> All Programs -> Remote Assistance (RA)) on your computer to help you. My friend has his IT associates degree (has a much longer name than that), and I'm working on mine. We're just a bunch of geeks that are willing to help out. So if you'd like, we would be happy to work on it in such a manner. You'll need to invite us via RA using MSN to do so. If you PM me, I can give you our screen names.
- Riplox
- Look in your start menu for any HP-based software. The shortcut on that menu should have the same name of the program that's popping up.
- Right-click on that shorcut and find where it says Shortcut Key on the Shortcut tab (as shown in the image).
- If there is anything there (most likely Ctrl+Alt+S), then delete it.
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Or you could do this:
- At your desktop Press Ctrl+Alt+Del. Look at what processes are running.
- Then hit Ctrl+Alt+S. There should be a new process that pops up in the Task Manager. That process is the program that is executed when Ctrl+Alt+S is pressed.
- Open a search (Start -> Search or Windowkey+F) and do a search on that process name.
- When you find the program, right-click on it and click Open Containing Folder. It will automatically highlight the program.
- Move the program to another folder (one you can remember).
If neither of these things work, my firend or I could use the Remote Assistance program (Start -> All Programs -> Remote Assistance (RA)) on your computer to help you. My friend has his IT associates degree (has a much longer name than that), and I'm working on mine. We're just a bunch of geeks that are willing to help out. So if you'd like, we would be happy to work on it in such a manner. You'll need to invite us via RA using MSN to do so. If you PM me, I can give you our screen names.
- Riplox
johan the destroyer
I had this problem too. Here is the fix:
1)Go to Start
2)All programs
3)PC Help & Tools
4)Once in it, find "HP Pavilion Support Information"
5)Right-click it and go to "Properties"
6)Under the Shortcut tab, remove the Ctrl+Alt+S Shortcut and you should stop having the problem.
Hope this helped. If you can't find it under PC Help & Tools, just do a computer search for the program.
1)Go to Start
2)All programs
3)PC Help & Tools
4)Once in it, find "HP Pavilion Support Information"
5)Right-click it and go to "Properties"
6)Under the Shortcut tab, remove the Ctrl+Alt+S Shortcut and you should stop having the problem.
Hope this helped. If you can't find it under PC Help & Tools, just do a computer search for the program.
Riplox
Basically, its the same thing I was trying to get Hyper to do, but step 3 in your post really helps out. That was the one bit of info I was missing to help explain how to get rid of the issue. I hope it works. Thanks Johan.
- Riplox
- Riplox
Hypernecrofear
Well Riplox i followed your instructions correctly even with that bit of info missing and it's not popping up... Thank you everyone who has helped me or tried to help me.