Getting to Tyria from Cantha

I can't seem to get my Canthan character to Tyria, I've talked to Guardsman Cheinpo and all he says is "Just another day in the life of a city guardsman. Do you need help with something?" - The only optional answer being "I'll be on my way."

Note: I have both Prophecies and Factions.

Thanks.

If you have both accounts linked, which you say you do, then when you walk into kaineng it says that you must talk to Chienpo to travel to tyria.

Take his quest and go out to the docks from town and talk to them boat guy and you are there. Did you perhaps already take the quest and forget and just need to talk to the guy on the docks?

Hmm, Maybe they aren't linked then...Oh well I'm screwed now *sigh*
Thanks for your help