[Guide] Guild Wars Errors - Explanations & Solutions

Guild Wars Errors

There are errors we commonly see in GW such as Err07, Err13 and the like. I'm wondering if we can try to track down the causes or the explanations for some of these errors as I think it would help. From just a few people we've come up with the following but I want to hear any other thoughts and theories on these:

CONNECTION ERRORS

Code=005 "Guild Wars was unable to connect to the game server due to a network error. This may be caused by internet routing issues or a server network failure."

Code=007 "Your connection to the server was lost. Please check your internet connection."
User's connection to the internet. *Seems to happen far too often to some high-speed users to be solely client-side.

Code=010 "Guild Wars was unable to complete the operation. Please try again in a few minutes".
Confirmed. User attempts illegal action. Example: Trying to enter mission when not in a mission outpost.

Code=011 "The password you have provided is not correct".

Code=013 "Guild Wars was unable to complete the operation. Please try again in a few minutes"
Confirmed. Guild Wars server you connect to is refusing connections or down.

Code=021 "The email address ???@???.com was not found".

Code=026 "DNS name lookup failure."
Mis-configured network setting or network interference, specifically a DNS problem.

Code=027 "Network error. Please check you connection to the internet and try again."

Code=058 "Guild Wars was unable to connect to any login servers. This is very likely caused by an Internet routing issue."
Mis-configured network setting or network interference.

Solutions and Explanations

These codes are your connection errors. Your signal is being interrupted to the Guild Wars servers and you become disconnected from the game. Usually you will be able to reconnect immediately. Being disconnected should only become a cause for concern if it is preventing you from playing, or if you are repeatedly disconnected.

Solutions from PlayNC Support include:

Code=007

• If you connect to the Internet using a router please bypass your router and connect directly to your modem with an Ethernet cable. Please verify that you are able to browse to a website and then attempt to play the game. If you cannot browse to a website, please reboot your modem. After that is done reboot your computer and try the game again.
  
• Make sure that any anti-virus or anti-spyware software you use is up to date and let it perform a full system scan.
  
• Please disable all startup items to make sure that no background programs or processes are causing this problem. To do this, click on the Start button, select Run, type MSCONFIG and click OK. This should open the System Configuration Utility. Click on the Startup tab and make sure that ALL entries listed are unchecked. Then click on the Services tab. Check the box to Hide All Microsoft Services and then click on Disable All. Once that is done, clicking either OK or Apply should prompt you to restart your computer, which you should do before attempting to play the game again. Do not start any other programs and then try the game again.
  
• Be sure to have the latest drivers installed for any network adapters on your computer. Your computer manufacturer or the provider of your network adapter should be able to provide specific instructions for this step.

Code=058, Code=050

• Make sure GW.EXE or GWSETUP.EXE is added to your firewall's exception list. If you have already allowed Guild Wars in the past, please double check the exceptions. Often times firewalls will decide to block Guild Wars after it has patched. If adding an exception does not help, please try completely uninstalling the firewall software.
  
• If you are using a router, please open and/or forward both TCP port 6112 and TCP port 80 within their settings. If you are connecting to Guild Wars while on a campus or business network, please consult your network's administrator to verify that these ports are available. If you are using a NETGEAR® router please review the following article:
  
  Why am I unable to connect to Guild Wars while using my NETGEAR® router?
  
  If you are using a wireless router, try connecting your computer directly to the router using an Ethernet cable instead.
  
• Try temporarily disabling any Internet Security or Anti-virus/spyware applications. If this resolves the connection issue, then you will need to properly configure these applications in order to enable them while you play Guild Wars. Please contact the author of the software if you do not know how to make these adjustments.
  
• If your Internet Service Provider is America Online® and you are unable to use Internet applications outside of the AOL® client (such as Internet Explorer), please contact their Customer Support regarding this issue at http://www.aol.com/support/help.adp.

Code=026

• The network error message you are reporting, Code= 026 (NET_ERR_NAME_LOOKUP_FAILED), is indicative of a mis-configured network setting or network interference, specifically a DNS problem. If you receive this error, please verify that you can browse to a website. Make sure to test a website that is frequently updated to ensure that you are not viewing a locally cached version of the page. If you cannot load the website please contact your Internet service provider.

GUILD WARS SERVER ERRORS

Code=004 "Guild Wars was unable to complete the operation. Please try again in a few minutes"

Code=040 "Guild Wars was unable to complete the operation. Please try again in a few minutes"

Code=072 "Guild Wars was unable to complete the operation. Please try again in a few minutes"

Code=015 "Guild Wars was unable to find the mission you requested. Please try again in a few minutes"

Code=019 "Guild Wars was unable to find the mission you requested. Please try again in a few minutes"

Code=029 "Guild Wars was unable to find the mission you requested. Please try again in a few minutes"

Solutions and Explanations

These codes are a Guild Wars server error. They can happen when there are updates, corrupted data or network issues. You must wait for them to resolve or a fix from ArenaNet before playing again.

ACCOUNT ERRORS

Code=021

Code=035 "You have been disconnected from Guild Wars because another client has connected using your account. Please try again later."

Solutions and Explanations

These codes are seen when another party connects with your account. If you did not authorize or give anyone else permission to use your account you will need to contact support immediately.

Code=141 "Your play time has ended. To continue playing, please purchase Guild Wars. See www.guildwars.com for more information."

BANS

Code=045 "Your account has been blocked due to unacceptable behaviour. You won't be able to log in again until the block expires. The first few times your account is blocked, you will be unable to log in for a few hours. Continued offenses will result in longer and longer blocks."
OR "Your account has been banned from Guild Wars for a breach of the User Agreement and/or Rules of Conduct. This ban is permanent."

Solutions and Explanations

This code appears when you have been banned from Guild Wars. If you feel you have been banned in error you can contact support. Please review the Guild Wars Rules of Conduct, Conduct Breaches and Outcome, and Guild Wars User Agreement.

CD KEY ERRORS

Code=102 Access Key Error

Code=103 CD Key in use

Code=105 Your account already has access to the rights this key provides.

Code=113 Access Key Error

Code=119 "Your account has already registered this key. Please keep the key in safe place; you can use it later to retrieve your password or to obtain support."

Code=122 Access Key disabled

Solutions and Explanations

These codes happen when there is an error with the 25 digit access CD key. It could be as simple as you mistyped a number or letter, or are trying to re-enter the CD Key when you have access. To resolve you will need to head to support and submit them:

• Your 25 digit access key
• E-mail address you used when trying to create the account
• Name of the retailer from which you purchased your copy of the game
• Approximate date of that purchase

***Credit: Inde, Refyused, Kariston the Swift, blitzerific, Guildwiki.org - Thanks to all for helping out in our project. Keep the information coming.

Error 058: I had this problem when I was at uni. It was caused by my university blocking Guild Wars in some way, for security reasons. I don't know the exact way they blocked it, but they didn't block ports. They sniffed the packets I think, and the type of packet determined if it was allowed. This meant they could block BitTorrent, all p2p, hosting FTP, and all kinds of things, but the ports were left open. Note: this is mostly guesswork! Someone who knows more about this might know how they were blocking stuff.

Note that they didn't block Guild Wars, they said they blocked some security problem, and a side effect was that people couldn't login to any NCSoft game, don't ask me why. They were a bit vague about that kind of thing.

When I clicked 'login' on Guild Wars, it would get this error.

I'm sorry I don't know more about how it was blocked, but if you are playing on an educational/work network, and get this error, maybe it's for the same reason. Speak to the people responsible for your connection, because it got fixed eventually. Hope it helps someone.

If I'm not mistaken (I'll research it after posting this to be sure), Code 10 is an error you get when you try to do something you aren't supposed to. For example, someone using a farming bot that makes them go to Elona Reach. If they don't have Elona Reach, they get disconnected with that error. Another example is trying to start a mission while not in a mission outpost.

If I'm not mistaken, ArenaNet can and does use these to assist in finding botters. There's no reason anybody who ISN'T botting or doing something sneaky, should get Error Code 10's.

Also: STICKIED

I'm going to fool around and do stuff to intentionally get errors, and try to confirm some. When I do I'm going to edit your post with the confirmed cause and put confirmed next to it.

We've started compiling a list on GuildWiki:

http://gw.gamewikis.org/wiki/Error

Help appreciated.

I will post it later when my friend gets on ^^

My Guild Wars is installed, and was working fine until yesterday. It now won't load and says it is "unable to install" like it isnt even installed yet. So I tried re-installing but the same message popped up when trying to connect to Arena Net so I can't get on at all. Any suggestions?

Code 011 - Incorrect Password xD

This could have possible negative side effects and shouldn't be the cause of the problems in most cases. In order to port forward, you'll have to disable DHCP, which means you'll need to set the internal IP for each computer on the network manually. If you don't, each computer will default to the same internal IP and while one or more computers are on and working online, you'll experience a lot of problems. Not to mention you'll then have an open port...

Most likely, they just blocked access to the servers, not for any security reasons, but because they didn't want all their bandwidth being used up by gamers.

In this case the use of Port Triggering would be the best choice if your routing device supports this otherwise you would indeed have to use static ip addresses in most instances. However some firms like ddwrt if you use a linksys router can actually continue to us dhcp and reserve addresses based on Mac Address.

Well, my friend is having issues loading Guild Wars in its entirity. I mean, he can't even load the client. We tried loading the game, but it won't even load. PLease offer some help.

I forgot what error I get, but sometimes I get an error saying the connection to server was lost. I don't know how this is happening because I have Ethernet, and my firewall is set to allow Guild Wars. Anyone know whats going on here?

Deep Packet Inspection, probably. (Filtering on the application level as well as protocol.) It's been a big buzzword with security products, and one of the marketing tricks was to tell unis they could use it to help control filesharing, which it can. All those applications are configurable on any modern operating system, but aren't encrypted, so it's easy to pick out ftp traffic, regardless of the port. It's computationally expensive (compared to regular statefull inspection) - and avoidable with suitable encryption schemes, at the cost of drawing attention to yourself for sending lots of encrypted traffic over non-standard ports.

You could also do it with traffic analysis. Few handshakes, followed by bi-directional floods of tcp and udp traffic = possible game. (Or possible VOIP, etc)

This is probably a frequent problem for people at colleges or workplaces. If your "Technology Contract" or "Acceptable Use Policy" or whatever your uni makes you sign to use their network forbids games, (it's kinda rare though), you're out of luck. It's mostly to control filesharing, which sucks up enormous amounts of a campus' bandwidth.

hm, got error code 029 yesterday when I was naming my new character...says the name requested is already being used.....was positive it was 029......

what that means is that someone in the world has already got a character with the name you want to use.
having 2 characters with the exact same name is not allowed but there ways round eg.
you want to be original playa but i am already using it so instead you can write original player, so just do the same thing with the name you want that is already being used

Now I know this may be called a double-post but the previous post was a awnser not a question so am I excused?
I was wondering if there are any dial-up users among us who play Guild Wars? because if so can you tell me how you keep your dial-up becuase when there are big updates it takes my comp 2hours to load it which is max.tme before i have to redial but when i try to do this it says i have exceeded my downlowad limit and cannot use my internet anymore so i have to pay for my internet again. is there any way to get around this without getting broadband?
kind rgards

Check if your provider has a dial-up package that allows unlimited download time. It will cost more, but solve your problem. Otherwise, there is no solution except broadband or continuing with your current setup.

Hi,

I frequently get the 007 error. I thought it was my problem. Wrong!!
My guild friend who lives about 100 miles away will ALWAYS be
disconnected at the EXACT same time as me. Weird huh? On my side?
I dont think so. He doesnt even have to be in the same town or party as me.
His real life friend across town from him does not get disconnected though.
I dont yet know what connection they have cause i forgot to ask. I have
Embarq DSL (was Sprint DSL) at 1.5mb.

Kinda odd though.
Good luck all,
Strom
errr Dan

edit - Oh and my firewall is set to allow GW and so is my son's. Same connection, and we both will usually have some problems at the same time, but his will occasionally come out of it and mine will still 007.

thank you very much Darcy your advice has helped me in my bid on begging my parents for broadband or unlimited. u see i have said this numerously to them but they dont seem to want to fork out the extra cash but now that i have proof there are benefits than i should be able to get atleast an upgrade...btw i am only 13 so i still live with my parents

ive had a weird error.

i setted off my music in winamp (with the music button).
and i got an error that gw couldn't load.

I could careless about all those errors and junk.. I just wanna know what caused the servers to go down the other week... good post though! ^.^

when i double clikc giuld wars i get an error that says,"Gw.exe
a serious error has accured that prevents the program from continuing to run; however you can prevent this error from occuring in the future by sending this error report to arena net." How can i fix this error?

I dont see an explaination of error code=027 So here is an idea...

Code=027 "Network error. Please check you connection to the internet and try again."

After looking all around to find the meaning of the code=027, with no luck (did you know even plaync knowledge base doesnt have this code listed?), I uninstalled and reinstalled both games, which didn't help.

Then it hit me...

I started up the game again, and when i went to add the key to my existing account.. I realized, I had been using my PlayNC Master Account name, instead of my email address that I usually use to login the game.

So I tried again, using my Factions account email address, and my password and it went ahead with no error. I now have access to both Prophecies, and Factions. Silly oversight, but it worked for me =) I hope this helps anyone else who has this problem.

I know what it means....I was just reporting another error code, but thanks anyways (I named it the same ON PURPOSE, so I could get the code, but I cant read my handwriting so I was almost positive it was 29)



in other news:

error code 141

"Your play time has ended. To continue playing, please purchase Guild Wars. See www.guildwars.com for more information. (Code=141)"

tried to get a screenee but my play time ended so I guess it got nerfed then too.....this was at the end of the nightfall preview freebee account....when it disconnected me....nightfall preview has ended.

Don't know how much help this is to anyone but i read somewhere that err007 is frequently caused when you have a Dynamic IP address and your ISP changes it while you are playing...

Better get onto my ISP then as they must be changing it every 5-10 minutes

You do not have the necessary campaign to play that character (Code=165)

I was just curious to see what happens when I log in with my Nightfall character

im getting err=26 lately, maybe its because i just reinstalled gw. But i never used to get them, now iget them all the time

That section in the official advice about error 7:

They ought to mention - ENABLE THEM AGAIN AFTERWARDS!

Whilst what they said will prevent and background things interfering, it will also cause serious problems in the operation of your PC due to third party things that you WANT to run in the background being disabled. Off the top of my head, this would disable all your antivirus protection, any software firewall you might be running, any special hotkeys you might have on your keyboard, extra mouse functions if you have a multi-button mouse, the iTunes service, etc...

I got code=010 while logging on. The game was taking a long while to log me in, and then appeared to hang for a while after I selected my character and downloaded whatever it downloads before letting me into ToA. In fact... as I type the same thing seems to have happened while changing districts (but I haven't got the error msg yet -- fingers crossed). I have had error=010 before, and I definitely don't use bots or attempt "illegal" actions.

PS. no error came up, it took it's time but eventually succeeded in changing districts.

hm, just got error code 57......wasnt able to connect, try again in a few minutes.......

Another solution: If any of your friends do have broadband (better if they play GW too), ask them to download the updates for you. This is a service I have provided a number of times for one of my friends. I just stick the client on a DVD and pass it over to him at university.

I can't install Nightfall cause I'm being told by my PC that the Gw.dat file is already being used.
Actual message:

Unable to open Archive File
Guild Wars is unable to access it's archive file C:\Program File\Guild Wars\Gw.dat. Please verify that this file is accessible and writeable, and that no other program is currently using it.

What the heck does that mean?? (you can't tell I'm no PC Guru)
I finally said "screw this" & uninstalled everything .. but when I tried to install plain GW (the original game), I'm still getting the same thing!

I'm using WinXp .. where can I go to see what programs are using this file?

Any & ALL info will be very appreciated!!
In plain simple words .... HELP!!!!

A friend of mine got Error 045.
But he didn't do wrong things with it....
He just instal GW onhis New Computer, and copied his old files over the new one's, because all his weapons where gone....
He play't for like 4 times, and then he give that error....
very strange, because he dind't do anything elegals....
Hope you know the answer, because he wants his account back...
He pay'd the full pound for it, so he has all the right to play....

Here's an odd one for you all.
I made a new ele in tyrian pre. I go along lvling her until all quest are done..sheesh..lvl 7..but hey..she had a white dye drop for her!
Now....I attempt to leave pre...bam!..err 007
Tech support has been on this since last friday and so far..no luck.
I created a test char....took him to lvl 2 in pre and left with no prob...Completly weird.

Today I got 2 code=010 and it was very odd, and very frustrating.

First time, I was at the end of the Gate of Madness mission. Second time, on the 4th level of Tombs.

The only thing these two events had in common were I was salvaging in inventory during the time BEFORE the update, when you used to get "You have fought too recently to do this" message would come up.

I tried to send a support ticket but NCSoft's support system is so skewed I had a hard time remembering Game ID vs PlayNC account name and gave up trying to report. :/

(I have sent successful reports before, but this system didn't recognize that I was the same person, or something... "This account is already in use." Sigh. the internet and all the passwords you need to know.....)

Since yesterday im unable to download anything from guild wars,my conection keeps geting 16Kb evry 2 minutes.I tried to reinstal the game,but the same thing hapend when it started downloading from arena.net.I checked zone alarm and GW has full acess. Im using DSL 256Kb\s
This is realy iritating so can some1 plz help

what does this mean? ^^ i get "code=180" if i want to add my gamestar key for this grey giant and it say something about "network problems"...

but i can play normal like all the time bevore.

can someone explain this please??

thank you for this thread. i kept getting the code=058 error, and my dad is now downloading the file! thanks!

I found one... when checking out of the store..

I've tried closing out of the game, retyping everything, switching cards and then back to the one I'm using, I have no idea to to fix it!
[and yes, the card is still valid]

Please, what do I do? (005)

"Guild Wars was unable to connect to the game server due to a network error. This may be caused by internet routing issues or a server network failure"

I havent gotten to pay yet, I cant connect.