Lag must stop
bigwig
am i the only person thats been downloading material in the background, tons of it, lately? i had assumed this was the cause of peoples lag problems. but as no one else has mentioned it, maybe not.
samifly
For all of you who arent suffering from lag, great, congratulations, you are one of the lucky few. Half of the community is suffering from this lag.
This is not, a computer issue, if 4 people disconnect at the same time.
And yes I sent a trouble ticket, it was a waste of time, ending in the suggestion I run an antispyware test.
I run 3+ antispyware software programs. Its not spyware.
It's their problem.
A couple of months back there was an issue where some people in some areas (including me) could not log in at all.
Other people experianced no problems at all.
Guess what? Its happened again.
The game is unplayable i've lagged out so many times in missions and quests it is incredibly frustrating.
I just love this "i havent had any problems, it must be your fault" attitude.
This is not, a computer issue, if 4 people disconnect at the same time.
And yes I sent a trouble ticket, it was a waste of time, ending in the suggestion I run an antispyware test.
I run 3+ antispyware software programs. Its not spyware.
It's their problem.
A couple of months back there was an issue where some people in some areas (including me) could not log in at all.
Other people experianced no problems at all.
Guess what? Its happened again.
The game is unplayable i've lagged out so many times in missions and quests it is incredibly frustrating.
I just love this "i havent had any problems, it must be your fault" attitude.
Isil`Zha
Oh yeah, when playing with friends/guildies they've noted that most of the time there's 2 or 3 others in the game that "leave" at the exact same time that I got err 7'd.
There's some rather big problem somewhere along the line...
There's some rather big problem somewhere along the line...
Amity and Truth
I'm suffering from lots of Err7, Lagpauses and Teleporting around again. I've contacted the support and they told me the usual nonsense "your fault, bla bla yadda yadda".
I went into the boards, had a look, found hundreds of these threads and just knew it is not my fault. Especially as a tracert made it quite clear that the problem isn't even remotely anywhere on my side.
A-Net REALLY needs to rework their Support System. As it is now, the stupid standard procedure you've got to go through everytime these kind of things occur in a wide scale is just ridiculous. A-Net, please...
Besides, where is the "absolutely up to date note" on this site? This is like the fourth time the issues are not mentioned there after we were told to check that page regularly. The thing that has to change about the Support is to simply acknowledge widescale problems instead of letting them bounce of the automated defense system uhmmmm sorry i mean... ticket system.
I went into the boards, had a look, found hundreds of these threads and just knew it is not my fault. Especially as a tracert made it quite clear that the problem isn't even remotely anywhere on my side.
A-Net REALLY needs to rework their Support System. As it is now, the stupid standard procedure you've got to go through everytime these kind of things occur in a wide scale is just ridiculous. A-Net, please...
Quote:
Network News No network news at this time. |
majoho
No lag for me.
Inde
Quote:
Originally Posted by Isil`Zha
Oh yeah, when playing with friends/guildies they've noted that most of the time there's 2 or 3 others in the game that "leave" at the exact same time that I got err 7'd.
There's some rather big problem somewhere along the line... |
Burn Butt
Quote:
Originally Posted by samifly
For all of you who arent suffering from lag, great, congratulations, you are one of the lucky few. Half of the community is suffering from this lag.
This is not, a computer issue, if 4 people disconnect at the same time. The game is unplayable i've lagged out so many times in missions and quests it is incredibly frustrating. I just love this "i havent had any problems, it must be your fault" attitude. |
If you wanted to start off with 'a few of us' experience problems or something fine... But seriously 9 out of 10 times the problem, I would think, has to reside somewhere between you and Anet. I have been working as a computer/networking engineer for over 10 years... enough to know a little bit about what I'm talking about. Are you suggesting that ANet is picking on your account personally? Here's where the problem can occur:
a) something on your network
b) something in your router
c) something on your computer
d) something at your ISP
e) something in your primary internet backbone
f) something in the route from your backbone into ANets backbone
g) something at ANet
ANet MUST have multiple servers. Is it possible that some of them are bad or not running correctly? Sure... But chances are EXTREMELY high that these servers are setup to handle X amount of load, and not that your account is specifically tied to one given server.... Meaning, we would ALL have this problem if you did too.... I simply don't have it, ever. It really makes me think it's something out of ANets control unless it's a major gateway or backbone issue.... Tell me, how does it HAVE to be them?
Eviance
Heck Inde *whoneverrespondsCOUGH* during Gailes little talk I was in Int D2 waiting to see if anyone had anything interesting to say - err7 - log on - 2random people cussing about err7 knocking them out of their chat with Gaile.
A few mins passed and I lagged.. err7 again, log on, another random person cussing about how they had just err7'd out of her chat... -_- These weren't the same people each time, they were in a different district from me and still err7'd at the same time. I talked to the few people in that district and it's just silly how wide spread the issue is.
Red and I cannot play together in a guild group cause we know that when one of us goes down it will take the other and usually Barrie's will err7 too - meaning they have lost 2-3 teammates... How can any of us play together?
I recall last time there was an issue they kept saying it was us, over and over they said it was us. Finally after several weeks they decided "maybe" it was on their end and so they moved the servers or fixed something (I don't recall the exact fix) but it worked.
Now I am sure that a small fraction of those of us experiencing the err7s and lag have the issue on our own end and thats something Anet cannot fix. But I know for a fact that mine and Red's has nothing to do with our ISP or our computers - we both have revamped/new computers and we KNOW when its our issue. (Those little green blinking lights on this little black box tell me when my ISP is being a biatch which does happen from time to time.)
Maybe it is a case of defragging the dat file *shrugs* I dunno, I am no as PC savvy as some but I might try it later. I do know that the lag and err7s came after an update but I might have to sift to find out which one.... I know it was around the time they changed the colors of the bars, but I can't recall if it was THAT one or the one before it. And with each update its just getting worse.
Some days I can idle all day in the GH but if I try to go to any other outposts or do missions it turns into "the world hates you, please disconnect your computer and stab out your eyes err7, thank you and have a great day"...
Err7 can BITE MY ASS! >_< (starting with the farthest acre!)
Yo Burn Butt, were you not around when nearly everyone in the entire game err7'd within 5mins... 4ppl in my group err7d, the leader starts yelling about our connection and then he and the last 3ppl left err7 - we are back in the Deep outpost and everyone is going WFT - We ERR7d! My guild chat was full of "Anyone else err7 just now?" The alliance chat was full of it... There were maybe 3ppl that responded that they didn't only to come back a few mins later and go "there's mine!"
It does happen on their end and this wouldn't be the first time! They had a total server crash that time I think. Go to the towns and talk to people about the lag and err7s and you will see that it is affecting a LOT of the community.
A few mins passed and I lagged.. err7 again, log on, another random person cussing about how they had just err7'd out of her chat... -_- These weren't the same people each time, they were in a different district from me and still err7'd at the same time. I talked to the few people in that district and it's just silly how wide spread the issue is.
Red and I cannot play together in a guild group cause we know that when one of us goes down it will take the other and usually Barrie's will err7 too - meaning they have lost 2-3 teammates... How can any of us play together?
I recall last time there was an issue they kept saying it was us, over and over they said it was us. Finally after several weeks they decided "maybe" it was on their end and so they moved the servers or fixed something (I don't recall the exact fix) but it worked.
Now I am sure that a small fraction of those of us experiencing the err7s and lag have the issue on our own end and thats something Anet cannot fix. But I know for a fact that mine and Red's has nothing to do with our ISP or our computers - we both have revamped/new computers and we KNOW when its our issue. (Those little green blinking lights on this little black box tell me when my ISP is being a biatch which does happen from time to time.)
Maybe it is a case of defragging the dat file *shrugs* I dunno, I am no as PC savvy as some but I might try it later. I do know that the lag and err7s came after an update but I might have to sift to find out which one.... I know it was around the time they changed the colors of the bars, but I can't recall if it was THAT one or the one before it. And with each update its just getting worse.
Some days I can idle all day in the GH but if I try to go to any other outposts or do missions it turns into "the world hates you, please disconnect your computer and stab out your eyes err7, thank you and have a great day"...
Err7 can BITE MY ASS! >_< (starting with the farthest acre!)
Yo Burn Butt, were you not around when nearly everyone in the entire game err7'd within 5mins... 4ppl in my group err7d, the leader starts yelling about our connection and then he and the last 3ppl left err7 - we are back in the Deep outpost and everyone is going WFT - We ERR7d! My guild chat was full of "Anyone else err7 just now?" The alliance chat was full of it... There were maybe 3ppl that responded that they didn't only to come back a few mins later and go "there's mine!"
It does happen on their end and this wouldn't be the first time! They had a total server crash that time I think. Go to the towns and talk to people about the lag and err7s and you will see that it is affecting a LOT of the community.
Inde
But see Burn, this proves one of my points exactly. The network engineers, the server administrators (whatever title they give themselves) have probably done the same as you and automatically written off this problem as belonging to the user so what's the point of checking into it . I work with a lot of these people and I can tell you firsthand that this is the first response of a server admin. Only until they can see it affecting many people will they even take the time to research into it. The fact that, again, SO MANY have been reporting this problem as of late means that something is indeed going on that is out of the user's control and does indeed point to ArenaNet.
Carinae
Burn Butt, stop trolling.
Read this thread, read the other four threads about lagging.
1) The lagging complaints began en masse during the last 'Weekend Event', the week before GWFC.
2) People who NEVER lagged before are now lagging out several times a night.
3) When people lag out and log back in, there are usually several other people complaining about being booted at the same time. Sometimes entire parties are booted. The complaints are legitimate and real, we are not exagerating about 'half the community is suffering'!
3) Geographically, the worst hit areas seem to be USA Midwest and East Coast, Canada, and Europe.
4) When people get an Error=7, EVERYONE can still access the internet, www, email, etc...
Based on those 4 items alone, it's not anyones NIC, network, router, computer or ISP. It could be a backbone issue of some sort, I guess, if Canada, the midwest, east coast and Europe all go through the same backbone....but that seems unlikely.
The only common point for all this is Anet. The fact that the troubles began when the last weekend event and continued two weeks (so far) while Anets staff was in Europe seems more than coincidental.
Even if it isn't their fault, they need to publically acknowledge the problem and help locate it! I'm sure Anet can put more pressure on a backbone provider than you or I can.
Read this thread, read the other four threads about lagging.
1) The lagging complaints began en masse during the last 'Weekend Event', the week before GWFC.
2) People who NEVER lagged before are now lagging out several times a night.
3) When people lag out and log back in, there are usually several other people complaining about being booted at the same time. Sometimes entire parties are booted. The complaints are legitimate and real, we are not exagerating about 'half the community is suffering'!
3) Geographically, the worst hit areas seem to be USA Midwest and East Coast, Canada, and Europe.
4) When people get an Error=7, EVERYONE can still access the internet, www, email, etc...
Based on those 4 items alone, it's not anyones NIC, network, router, computer or ISP. It could be a backbone issue of some sort, I guess, if Canada, the midwest, east coast and Europe all go through the same backbone....but that seems unlikely.
The only common point for all this is Anet. The fact that the troubles began when the last weekend event and continued two weeks (so far) while Anets staff was in Europe seems more than coincidental.
Even if it isn't their fault, they need to publically acknowledge the problem and help locate it! I'm sure Anet can put more pressure on a backbone provider than you or I can.
quickmonty
Just throwing in my $0.02 so the powers that be can count one more lag victim. All week I've been experiencing lags, err=7 and disconnects from my friends list. Strange how these problems seem to occur after updates for weekend events. My theory is that there are bugs in these updates and they need to be corrected. I am one of many who are having doubts about purchasing future chapters because of all these problems and the fact that it make the game virtually unplayable at times. Yeh ... I know ... no subsciption fees and all that ... but what good is a game if you can't play it 30 or 40% of the time?
Ado
Discussion Thread
Response (GM Gus) 09/01/2006 01:30 PM
Hello Ado,
Thanks for contacting the Guild Wars customer support team. We always appreciate hearing from our players. The problem you have reported is a known issue and the development team is already working on an appropriate solution. However, we are going to forward your enquiry to our QA department in order to provide the development team with as much information as possible.
Thank you very much for your patience and understanding, as well as your interest in helping to improve Guild Wars. Please feel free to contact the support team again if you encounter any other problems.
Regards,
GM GUS
NCsoft Europe
Guild Wars Customer Support
Response (GM Gus) 09/01/2006 01:30 PM
Hello Ado,
Thanks for contacting the Guild Wars customer support team. We always appreciate hearing from our players. The problem you have reported is a known issue and the development team is already working on an appropriate solution. However, we are going to forward your enquiry to our QA department in order to provide the development team with as much information as possible.
Thank you very much for your patience and understanding, as well as your interest in helping to improve Guild Wars. Please feel free to contact the support team again if you encounter any other problems.
Regards,
GM GUS
NCsoft Europe
Guild Wars Customer Support
EternalTempest
Last night was horrible. Did the Shift+F10 and was shocked how close I was on beind kicked off constantly. Experienced odd things like can't move but stuff still going on.
I did a diag gw.exe -diag and looked at the network routing from the log it created and it's NOT related to my ISP/PC. It looks to be the service provide that anet uses to the server I'm hitting or there servers directly.
I did not get a chance to send the diag report to anet last night, but will do so today.
I did a diag gw.exe -diag and looked at the network routing from the log it created and it's NOT related to my ISP/PC. It looks to be the service provide that anet uses to the server I'm hitting or there servers directly.
I did not get a chance to send the diag report to anet last night, but will do so today.
Bane of Worlds
one of the few things I tried in the past to fix problems was to clean the dust that needs cleaning with compressed air since not everyone will clean their computer for a good amount of time and this could solve a few problems like how the pc will just start lagging and continue to do so while playing a game and or sometimes it may just unexpectly restart.
for those that are suffering fromt he error7s, it affects everyone who is playing the game regardless if you don't suffer from it but your teammate or group will affect you.
for those that are suffering fromt he error7s, it affects everyone who is playing the game regardless if you don't suffer from it but your teammate or group will affect you.
Burn Butt
Quote:
Originally Posted by Inde
But see Burn, this proves one of my points exactly. The network engineers, the server administrators (whatever title they give themselves) have probably done the same as you and automatically written off this problem as belonging to the user so what's the point of checking into it . I work with a lot of these people and I can tell you firsthand that this is the first response of a server admin. Only until they can see it affecting many people will they even take the time to research into it. The fact that, again, SO MANY have been reporting this problem as of late means that something is indeed going on that is out of the user's control and does indeed point to ArenaNet.
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- Most people are not network or system engineers and can be relatively unaware of conditions on their systems, routers, ISPs etc. which would inhibit gameplay.
- Many people use lag as an excuse in GW for underperforming in missions and PvP.
- People who drop from missions or PvP are treated often with a routine assumption that they err7'ed, even when there is no proof of the fact.
- There are SEVERAL possible points of failure which could cause lag or dissconection from ANet servers.
Those points in mind, how can it be drawn to conclusion that problems MUST exist on ANet servers? By the same token as you argue that system admins dismiss others as having problems too quickly, don't you think that it is also true that end users ALSO often too quickly dismiss the problem as being with the servers?
Quote:
Originally Posted by Carinae Dragonblood
Burn Butt, stop trolling.
Read this thread, read the other four threads about lagging. |
Carinae, I think you might have arrived at a conclusion, and are now working backwards to prove it. Evident as such by the fact that you seem to also have it down to specific areas of the country/world which are getting hit the hardest... I'm SURE you don't have the statistical information to back that up, and YES all of those areas CAN go through the same backbone.... A backbone is like a Big-ol-river of which several smaller streams join into. There are a very limited number of backbones out there. Where backbones join and talk to one another can become clogged. Often this, more than anything else, can be the biggest cause of data lag. As residential users our packets are usually given a lower priority for routing than commercial data and voice packets when switched. Here's what I think can be stated as fact:
- Updates from ANet, the larger they are, cause more draw to available bandwidth than at any other event on the servers. Everyone who is logging onto their accounts after an update is being streamed the update at a high level of bandwidth, chocking off the servers. I have personally experienced a lot of lag around the time of updates, but it always fades away as more and more people get the update.
- A server crash would certainly cause everyone connected to that server to disconnect. This is something that I would consider reasonable network interuption unless it is happenning all the time. Sysadmins would be aware of this and would certainly not point the finger at end users for the reason THEIR servers crash.
- GW is up and running more than any other MMO I can think of, save maybe a few that nobody plays.
Am I saying FOR SURE that ANet doesn't have a problem? No... I'm simply saying that I have NEVER err7'ed in over 600 hours of play, nor have I experienced massive lag to the point where I found the game unplayable. Nobody has yet been able to explain to me why I would be left out of all of the problems, if the problem resided at ANet.... Can anyone tell me?
Isil`Zha
Quote:
Originally Posted by Inde
Well, here's the thing, how is their networking set up? Once you are in an instance are you peer-to-peer? If so, you are not on the ArenaNet servers any more. Now depending on how they are set up it could be a spoke, with a primary person hosting. Or more likely a chain... which means that if one person drops the other people behind him in the chain will drop. Which could include why 2 or 3 people are dropping at the same time. Maybe someone has more information here.
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But then, I don't know how they have their servers set-up for it either.
Phaern Majes
Guild Wars rarely does this. I believe this is the 2nd or 3rd time I've seen this big of a complaint about lag or server problems in the year and three months the game has been going (longer if you include the beta). It happens, but lets consider yesterday they were streaming a ton of stuff for the unlocking packages. Not to mention they most likely started streaming some of the 6 man HoH stuff. This is going to cause more lag than normal.
I don't pay monthly fees, so I expect this crap. I don't blame them for a bit of it, cause I know they will fix it. I have played WoW and am starting FFXI, no I never experienced lag on WoW, and still haven't on FFXI. But I don't expect to if I'm paying them to maintain their servers every month.
Anyways just saying complainings not going to get anyone anywhere. The Devs have other things they are doing too, its not just making sure every last person is enjoying the game to the fullest...........
I don't pay monthly fees, so I expect this crap. I don't blame them for a bit of it, cause I know they will fix it. I have played WoW and am starting FFXI, no I never experienced lag on WoW, and still haven't on FFXI. But I don't expect to if I'm paying them to maintain their servers every month.
Anyways just saying complainings not going to get anyone anywhere. The Devs have other things they are doing too, its not just making sure every last person is enjoying the game to the fullest...........
Carinae
Quote:
Originally Posted by Burn Butt
Evident as such by the fact that you seem to also have it down to specific areas of the country/world which are getting hit the hardest... I'm SURE you don't have the statistical information to back that up...
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Are you suggesting that quite a few GW players NICs went on the blitz exactly two weeks ago, but only affects GW?, or that these people's drivers became corrupted two weeks ago, and only affects GW?
Quote:
Originally Posted by Burn Butt
Nobody has yet been able to explain to me why I would be left out of all of the problems, if the problem resided at ANet.... Can anyone tell me?
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The West coast probably feeds off of a different backbone AND into a different datacenter.
Eviance
Is it possible that when we recieved our updates that not everyone got the full version or that something else slipped in?
Could be that the backbone itself needs better structure?
It could be a simple defrag the dat file issue, I don't know.
What I do know:
It is not my ISP and when I know it is I don't come here complaining about Anets' lack of competence for keeping their servers nice.
I HAVE personally talked to people in game about the lag outs and err7s (try it ya might get some insight). Some of them can't even get across town cause they keep rubberbanding.
This is the second time (not the first) that a vast majority of the player base is having err7s and mass lag and I have personally been a part of it both times (last time not as bad as some). If it were just a few people I would dismiss it the same as you, but I happen to know for a fact its not. Server crashes happen, big whoop - that I understand.
As you yourself said the email from "GM Gus" admits that the issue is on their side and that they are trying to fix it, but by the same tolken I am sure a TON of people who have sent in reports have gotten the same ol' "It's your PC, ISP, or lack of intellectual button mashing."
Yes I am a bit cynical, unlike most people I haven't been able to play in lord knows how long because of the lag. I understand that just like last time that many people said they didn't have the problem and that the vast majority yelling were just on bad routers.... It gets a bit tiring and annoying having to repeat ones self - I may not be a whiz when it comes to my computer but I can get around in it just fine without a map. I have done all the scans, I have uninstalled and reinstalled, I have done everything under the sun that has been suggested or thought up other than doing a happy rain dance around it. ISP cable provider HAS been called! I refuse to replace my router for a SECOND time because last time it was $50 down the drain when Anet finally admitted it was their issue.
Yeah if you don't read at least THIS whole thread (as most of us posting in here have) then yeah you are going to likely get flamed for trolling. This is NOT a secluded issue of idiots on computers - if it was I would be playing GW right now. We just want it fixed and some understanding from others who don't have the same issue. Don't rub salt into the wounds and for petes sake if ya don't have anything constructive to say then don't say anything?
Burn Butt I know you are trying to be of help and some of your ideas are great and might work for a small few, but I can bet that they will not help everyone cause this is an Anet issue, if I didn't believe that I would also be giving out suggestions to make it better. *sighs*
Inde let me know if Anet ever fixes this -_- (Or I am sure Red will)
Edit: about the streaming being the cause - I always let mine finish streaming before I completely log on, just common sense ^_^
Could be that the backbone itself needs better structure?
It could be a simple defrag the dat file issue, I don't know.
What I do know:
It is not my ISP and when I know it is I don't come here complaining about Anets' lack of competence for keeping their servers nice.
I HAVE personally talked to people in game about the lag outs and err7s (try it ya might get some insight). Some of them can't even get across town cause they keep rubberbanding.
This is the second time (not the first) that a vast majority of the player base is having err7s and mass lag and I have personally been a part of it both times (last time not as bad as some). If it were just a few people I would dismiss it the same as you, but I happen to know for a fact its not. Server crashes happen, big whoop - that I understand.
As you yourself said the email from "GM Gus" admits that the issue is on their side and that they are trying to fix it, but by the same tolken I am sure a TON of people who have sent in reports have gotten the same ol' "It's your PC, ISP, or lack of intellectual button mashing."
Yes I am a bit cynical, unlike most people I haven't been able to play in lord knows how long because of the lag. I understand that just like last time that many people said they didn't have the problem and that the vast majority yelling were just on bad routers.... It gets a bit tiring and annoying having to repeat ones self - I may not be a whiz when it comes to my computer but I can get around in it just fine without a map. I have done all the scans, I have uninstalled and reinstalled, I have done everything under the sun that has been suggested or thought up other than doing a happy rain dance around it. ISP cable provider HAS been called! I refuse to replace my router for a SECOND time because last time it was $50 down the drain when Anet finally admitted it was their issue.
Yeah if you don't read at least THIS whole thread (as most of us posting in here have) then yeah you are going to likely get flamed for trolling. This is NOT a secluded issue of idiots on computers - if it was I would be playing GW right now. We just want it fixed and some understanding from others who don't have the same issue. Don't rub salt into the wounds and for petes sake if ya don't have anything constructive to say then don't say anything?
Burn Butt I know you are trying to be of help and some of your ideas are great and might work for a small few, but I can bet that they will not help everyone cause this is an Anet issue, if I didn't believe that I would also be giving out suggestions to make it better. *sighs*
Inde let me know if Anet ever fixes this -_- (Or I am sure Red will)
Edit: about the streaming being the cause - I always let mine finish streaming before I completely log on, just common sense ^_^
Burn Butt
Quote:
Originally Posted by Carinae Dragonblood
Are you suggesting that quite a few GW players NICs went on the blitz exactly two weeks ago, but only affects GW?, or that these people's drivers became corrupted two weeks ago, and only affects GW?
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Has anyone tried a tracert command to ANets servers while they were having trouble? Perhaps a ping -t to watch for spikes in lag?
Quote:
Originally Posted by Carinae Dragonblood
Where do you live? The west coast seems completely unaffected.
The West coast probably feeds off of a different backbone AND into a different datacenter. |
huMptY DumPty
Tch...
try only one team spawning in HoH...
I couldn't take screen shot becuz there wasn't even an elapsed time... just free fame and sigils...
I don't lag much in my campus; internet is lightning fast. But I only get those lag spikes randomly. My character just stops moving along with everybody else; I teleport all over the map, and zooms back to my *proper* place (common lag everybody gets). But that random lag can cost a big GvG match; it doesn't take much to piss us off eh?
try only one team spawning in HoH...
I couldn't take screen shot becuz there wasn't even an elapsed time... just free fame and sigils...
I don't lag much in my campus; internet is lightning fast. But I only get those lag spikes randomly. My character just stops moving along with everybody else; I teleport all over the map, and zooms back to my *proper* place (common lag everybody gets). But that random lag can cost a big GvG match; it doesn't take much to piss us off eh?
Eviance
Quote:
Originally Posted by Burn Butt
Has anyone tried a tracert command to ANets servers while they were having trouble? Perhaps a ping -t to watch for spikes in lag?
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Quote:
Originally Posted by seut
Problem seems to be the routing from Limelight Networks.
Sometimes when lagging out you get an IP in the error msg. I did a traceroute and got the following: $ tracert 216.107.240.197 routing to 216-107-240-197.plaync.com [216.107.240.197] 1 8 ms 9 ms 8 ms (censored my local german provider) 2 8 ms 8 ms 8 ms 3 18 ms 17 ms 17 ms 4 18 ms 17 ms 17 ms (major european internet hub) 5 33 ms 39 ms 33 ms ve1317.ge1-9.fr1.ams.llnw.net [80.81.192.221] 6 29 ms 27 ms 28 ms tge1-16-1.ar1.ams.llnw.net [69.28.172.86] 7 248 ms 97 ms 97 ms so1-5-1.ar1.lga.llnw.net [69.28.172.161] 8 102 ms 128 ms 96 ms tge1-4.fr3.lga.llnw.net [69.28.172.2] 9 129 ms 129 ms 128 ms tge2-1.fr3.ord.llnw.net [69.28.171.193] 10 169 ms 168 ms 169 ms tge1-2.fr3.sjc.llnw.net [69.28.171.66] 11 177 ms 178 ms 194 ms tge2-3.fr3.lax.llnw.net [69.28.171.117] 12 timeouts from here on My err7 disconnects coincide with the disconnects of guildmembers in the US doing other stuff in GW and random people in my pugs. |
Burn Butt
Quote:
Originally Posted by Eviance
If I knew how to do this personally I would - but I do not, glad someone else did tho.
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Once the route breaks into the Scottsdale Arizona area of the chain (lga.llnw.net) ping times of 248, 177 etc. start to show up... This is not the end of the world, but for someone who started out with low ping times it's WAY too high and indicates a scenario where I would not be suprised at all to see some level of packet loss... simply from the evident fluctuation.
Someone might read the bottom where requests are timing out and make the assumption that this is where packets are being lost but this is likely not the case. The router that the packet is travelling through in a traceroute must respond to ICMP ping requests, and what is happening here is that your hitting a router which does not want to respond to you. Here is an example of a traceroute that I did from my PC to the same server... Note the fairly consistant ping times...
1 <1 ms <1 ms <1 ms [CENSORED]
2 * * * Request timed out.
3 19 ms 18 ms 15 ms [CENSORED]
4 12 ms 14 ms 9 ms [CENSORED]
5 7 ms 13 ms 14 ms 68.86.103.146
6 14 ms 9 ms 21 ms 12.125.159.89
7 38 ms 53 ms 31 ms tbr1-p013704.dvmco.ip.att.net [12.123.207.146]
8 38 ms 32 ms 55 ms tbr2-cl31.sffca.ip.att.net [12.122.12.133]
9 47 ms 40 ms 41 ms ggr2-p3120.sffca.ip.att.net [12.123.12.22]
10 40 ms 39 ms 34 ms att-gw.ashburn.eli.net [192.205.32.74]
11 44 ms 43 ms 45 ms 0.so-2-0-0.XL2.SCL2.ALTER.NET [152.63.57.102]
12 49 ms 43 ms 51 ms 0.so-6-0-0.XL2.LAX1.ALTER.NET [152.63.57.81]
13 52 ms 51 ms 50 ms POS7-0.GW4.LAX1.ALTER.NET [152.63.53.61]
14 * * * Request timed out.
Never higher than 52ms.... This is MUCH better than high fluctuation with 248 pings in there....
At any rate. To do this from your machine, just drop to dos by clicking start, run then typing cmd
Then from the dos prompt type tracert followed by the IP address you want to trace to.
If you want to share this data with us, follow this command with a >c:\traceresults.txt which will create a text file of the same name you can cut and paste into this forum:
i.e.-- c:\>tracert 192.168.168.168 >c:\traceresults.txt
Eviance
Thank you! Most helpful. However I will wait till my husband gets home before trying this (that way if I screw something up I can blame it on him >_>).
Sir Skullcrasher
Tried to beat Eternal Grove last night and twice right when i beat it, i lagged out!!! I'm getting angry with this lag-issues. It used to be no lags at all when i played online. Maybe A-Net need another server restart or change something to stop this lag issues?
Burn Butt
Quote:
Originally Posted by Sir Skullcrasher
Tried to beat Eternal Grove last night and twice right when i beat it, i lagged out!!! I'm getting angry with this lag-issues. It used to be no lags at all when i played online. Maybe A-Net need another server restart or change something to stop this lag issues?
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This will help you determine if there are connection issues.
Sir Skullcrasher
The issue started this week, but i'll try and see if i can pin-point the problem. Thanks for the tip Burn Butt.
Epinephrine
Ok; I'd like to figure this stuff out too. I have been complaining of lag for a while as well - and I'm willing to admit some might be on my end; though I have defragged my gw.dat (from 123 frags to 1; I do it from time to time), have a relative fast machine with a fair bit of RAM (1.5 gig IIRC, ~3 gHz AMD64) and lots of disk space (80 gigs free on the 120 gig drive with GW on it). I know that my cable line isn't perfect, and had the cable guys in to check it out; they replaced some wire, put in a new splitter (apparently my old signal splitter might have been an issue) and so on.
Overall performance has improved - but I still get lag.
When I lag it is coincidental with everyone else.
Last night I started rubberbanding in a GvG. The whole team was rubberbanding, unable to get down a staircase (we had just started the match, heading to the front of the base).
So - is it possible that it is on someone's home end? Can a person's connection do that, and affect all the other players?
Later that match we lost a player to an error 7, costing us the game most likely.
Again more lag over the night, lost a monk during VoD, about 33 minutes into a match. Lost the game because of it. Again, all players on our team experienced lag.
So - where can the problem be for this? Can it be server end? Yes, certainly. Can it be in between? Yup. Can it be at someone's house? That I don't know. If anyone can tell me whether that can explain it it would be nice.
As for myself, I want to do this traceroute thing, but I see that 2 different IPs were listed here to check - how do I determine what to check? Can I have it set up, and when it starts getting wonky do an alt-tab and hit traceroute? I'd like to get to the bottom of this, as it is rare that we'll go through a night of GvG without a player disappearing. One night I believe every match we played had an error 7 on one end or the other (sometimes enemy teams were suffering).
So is c:\>tracert 192.168.168.168 >c:\traceresults.txt this the command then? The other trace route is to another IP it seems.
Overall performance has improved - but I still get lag.
When I lag it is coincidental with everyone else.
Last night I started rubberbanding in a GvG. The whole team was rubberbanding, unable to get down a staircase (we had just started the match, heading to the front of the base).
So - is it possible that it is on someone's home end? Can a person's connection do that, and affect all the other players?
Later that match we lost a player to an error 7, costing us the game most likely.
Again more lag over the night, lost a monk during VoD, about 33 minutes into a match. Lost the game because of it. Again, all players on our team experienced lag.
So - where can the problem be for this? Can it be server end? Yes, certainly. Can it be in between? Yup. Can it be at someone's house? That I don't know. If anyone can tell me whether that can explain it it would be nice.
As for myself, I want to do this traceroute thing, but I see that 2 different IPs were listed here to check - how do I determine what to check? Can I have it set up, and when it starts getting wonky do an alt-tab and hit traceroute? I'd like to get to the bottom of this, as it is rare that we'll go through a night of GvG without a player disappearing. One night I believe every match we played had an error 7 on one end or the other (sometimes enemy teams were suffering).
So is c:\>tracert 192.168.168.168 >c:\traceresults.txt this the command then? The other trace route is to another IP it seems.
Shanaeri Rynale
In our Urgoz group we just had 5X similtaneous Err 7's from multiple parts of the world within 1 min of the event starting..
Seems Unlikely to be coincidence.
Seems Unlikely to be coincidence.
samifly
I've done a traceroute. PlayNC Support asked me to use Ping Plotter, which you can run multiple times. But they didnt see anything wrong >.>.
Of cource, since the lag happens to everyone at the same time, even people in seperate groups in diffrent towns, so its not going to show up all the time I would think.
Of cource, since the lag happens to everyone at the same time, even people in seperate groups in diffrent towns, so its not going to show up all the time I would think.
johnmedgla
Thankyou God for Servants of Fortuna, and thankyou expecially Heist23 for pointing it out - the Sysinternals Defrag tool mentioned above worked like a charm. 200 Fragments per file down to 1, and the Lag has vanished! I've played for three hours now without any lag or disconnects, which is a minor miracle lately, given that I was disconnecting every half hour or so before. THANKYOU!!!!
If you missed Heist23's post, I'll copy the link the he provided (hope you don't mind)
http://forum.sof-guild.com/showthread.php?t=5100
If you missed Heist23's post, I'll copy the link the he provided (hope you don't mind)
http://forum.sof-guild.com/showthread.php?t=5100
Burn Butt
Quote:
Originally Posted by Epinephrine
So is c:\>tracert 192.168.168.168 >c:\traceresults.txt this the command then? The other trace route is to another IP it seems.
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"C:\Program Files\Guild Wars\Gw.exe" -diag
Look in there, when it tests it's connection. Try tracert to those.
seut
Quote:
Originally Posted by Burn Butt
Once the route breaks into the Scottsdale Arizona area of the chain (lga.llnw.net) ping times of 248, 177 etc. start to show up... This is not the end of the world, but for someone who started out with low ping times it's WAY too high and indicates a scenario where I would not be suprised at all to see some level of packet loss... simply from the evident fluctuation.
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I play on US servers since the european summer of lag. This whole situation is a deja vu for me. In summer 2005 many people on the european server cluster experienced lag spikes and mass err7s. At first Anet denied any problems, but after the complaining crowd grew bigger they admitted problems with a provider closer to their side and they finally fixed the problem. (Too late for me, i had already switched realms and met some nice people i still play with.)
The current problem concerns players from different locations and in different instances of the game.
Epinephrine
So this doesn't look horrible, but it jumps going to "Frankfurt", and before that on a rogers jump.
Tracing route to 206-127-145-228.plaync.com [206.127.145.228]
over a maximum of 30 hops:
1 * * * Request timed out.
2 6 ms 5 ms 6 ms
3 7 ms 7 ms 5 ms
4 10 ms 11 ms 9 ms
5 51 ms 51 ms 51 ms igw01.chfdrl.phub.net.cable.rogers.com [66.185.81.1]
6 51 ms 51 ms 51 ms if-4-0.core2.CQW-Chicago.teleglobe.net [216.6.16.1]
7 52 ms 51 ms 52 ms if-7-0.core1.CT8-Chicago.teleglobe.net [66.110.27.77]
8 57 ms 55 ms 55 ms so-1-2-0.e1.Chicago1.Level3.net [65.59.88.193]
9 57 ms 58 ms 57 ms ae-2-54.bbr2.Chicago1.Level3.net [4.68.101.97]
10 142 ms 144 ms 143 ms as-2-0.bbr2.Frankfurt1.Level3.net [4.68.128.169]
11 138 ms 138 ms 137 ms ge-11-1.ipcolo1.Frankfurt1.Level3.net [4.68.118.105]
12 147 ms 139 ms 139 ms 62.67.38.74
13 139 ms 141 ms 140 ms 206-127-156-82.plaync.com [206.127.156.82]
14 139 ms 137 ms 139 ms 206-127-145-228.plaync.com [206.127.145.228]
Trace complete.
I'll try doing one when I'm err=7, to compare. Does this look reasonable to you?
Tracing route to 206-127-145-228.plaync.com [206.127.145.228]
over a maximum of 30 hops:
1 * * * Request timed out.
2 6 ms 5 ms 6 ms
3 7 ms 7 ms 5 ms
4 10 ms 11 ms 9 ms
5 51 ms 51 ms 51 ms igw01.chfdrl.phub.net.cable.rogers.com [66.185.81.1]
6 51 ms 51 ms 51 ms if-4-0.core2.CQW-Chicago.teleglobe.net [216.6.16.1]
7 52 ms 51 ms 52 ms if-7-0.core1.CT8-Chicago.teleglobe.net [66.110.27.77]
8 57 ms 55 ms 55 ms so-1-2-0.e1.Chicago1.Level3.net [65.59.88.193]
9 57 ms 58 ms 57 ms ae-2-54.bbr2.Chicago1.Level3.net [4.68.101.97]
10 142 ms 144 ms 143 ms as-2-0.bbr2.Frankfurt1.Level3.net [4.68.128.169]
11 138 ms 138 ms 137 ms ge-11-1.ipcolo1.Frankfurt1.Level3.net [4.68.118.105]
12 147 ms 139 ms 139 ms 62.67.38.74
13 139 ms 141 ms 140 ms 206-127-156-82.plaync.com [206.127.156.82]
14 139 ms 137 ms 139 ms 206-127-145-228.plaync.com [206.127.145.228]
Trace complete.
I'll try doing one when I'm err=7, to compare. Does this look reasonable to you?
seut
Quote:
Originally Posted by Burn Butt
"C:\Program Files\Guild Wars\Gw.exe" -diag
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11 tge2-3.fr3.lax.llnw.net [69.28.171.117]
12 ncsoft.ge5-11.br01.lax05.pccwbtn.net [63.218.73.2]
13 216-107-255-70.plaync.com [216.107.255.70]
14 216-107-246-36.plaync.com [216.107.246.36]
Apparently hop 12 isn't responding to icmp packets (thus my traceroute timeouts from there on), but now i know i don't have any problems until i reach NCSoft's area of responsibility...
(apart from having a ping of 180ms on us compared to 20ms for the euro severs *sniff*)
saphir
no more lag?
hey, no lag, rubberbanding, err 7's or other issues tonight =)
perhaps something was finally fixed somewhere along the way to anet
just for the record, i made no changes to anything on my computer, local network or otherwise. just loaded up the game, logged in and played while the game updates downloaded in the background.
after a full week of multiple err 7's per night, i'm glad something finally seems back to normal
hey, no lag, rubberbanding, err 7's or other issues tonight =)
perhaps something was finally fixed somewhere along the way to anet
just for the record, i made no changes to anything on my computer, local network or otherwise. just loaded up the game, logged in and played while the game updates downloaded in the background.
after a full week of multiple err 7's per night, i'm glad something finally seems back to normal
saphir
damn.. i spoke too soon apparently
yet another err 7
yet another err 7
Kruzing Low
its the double fame event
so many people trying to go on, prob jus the servers being overloaded
i remember something like this happened at the double faction event
half of everyone was complaining about lag, just like now
crazy because on the double faction event i was lagging like crazy like everyone else, but on this double fame event im not lagging at all
so many people trying to go on, prob jus the servers being overloaded
i remember something like this happened at the double faction event
half of everyone was complaining about lag, just like now
crazy because on the double faction event i was lagging like crazy like everyone else, but on this double fame event im not lagging at all
Retribution X
I just want the reconnects/no error=7.
Burn Butt
Quote:
Originally Posted by Epinephrine
I'll try doing one when I'm err=7, to compare. Does this look reasonable to you?
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