Guild wars factions wont work!

hi, im in a bit of a predicament. i successfully installed guild wars and made a account, but when i installed guild wars factions it wont go onto my account! there is, though, an add access code key, but i have no clue where to access key to factions is! (if it has one) i might have lost a little paper with the access code on it, but if its on the case somewhere let me know. because im running out of time and my patience is running thin.

also, i have all the requirments for guild wars, checked already, but the ABOVE is what i REALLY need to know.

There should be a piece of paper with the key on it inside the box. If you do find it, log on to your guild wars account, go to edit account, manage access keys and add it on to your account.