If you ordered from EB Games or Gamestop...

Ruby Lightheart

Ruby Lightheart

Lion's Arch Merchant

Join Date: Jul 2005

Clan of Elders

R/Mo

especially their online stores you beter get on the phone and start calling them. I been on he phone with them for the past hour trying to get the status of the shipment of the preorder starter kit only to be told they are NOT shipping it until the game ships in october! I even had to send the phone rep a screenshot of my order showing it was to have been shipped on the 15th. I have called 4 different gamestop stores in my area and NONE ..absolutely NONE of them have the starter kit and all of them say nothing involving Nightfall comes out till October!

Mordakai

Mordakai

Grotto Attendant

Join Date: Aug 2005

Kyhlo

W/

Actually, it really doesn't matter if that's true.

None of the bonus items or slots will work until the retail release anyway.

viper008

Banned

Join Date: May 2005

I called them about my order on Saturday asking if anything was wrong with my order. Since no email received of shipment status or any online indication of it being shipped on there web site. The person I spoke too all he said we are still waiting for "The Game" then I explained about the bonus pack and the web site says it ships the 9-15-2006 and the guys say we are still waiting for the game.

At that point I hang up the phone in discuss

Is anyone else having this problem? Or have you revived your Starter kit online order from GameStop?

Any info would be nice and thanks.

Mordakai

Mordakai

Grotto Attendant

Join Date: Aug 2005

Kyhlo

W/

I pre-ordered Nightfall CE from Gamestop, and was told they'd call me when the pre-release pack comes in.

I'm guessing it will take 2 weeks or so (like Factions pre-order did at EB Games last year), but I'm not really worried about it because you can't use any of the bonus stuff until the game comes out anyway.

BTW, there's a thread discussing the Pre-release, it would make sense to have all these posts merged into one thread.

viper008

Banned

Join Date: May 2005

Thanks, that thread wasn't there when I was making this one, Mods/Admins please merge threads thanks.

Loviatar

Underworld Spelunker

Join Date: Feb 2005

Quote:
Originally Posted by Ruby Lightheart
especially their online stores

I have called 4 different gamestop stores in my area and NONE ..absolutely NONE of them have the starter kit and all of them say nothing involving Nightfall comes out till October!
this is what i see on their site which is unchanged from the start

Quote:
Guild Wars: Nightfall with Nightfall Starter Kit plus Bonus!
Pre-Release
Ships 10/26/06
did you note this little detail out in plain sight?

heroajax1

heroajax1

Frost Gate Guardian

Join Date: Feb 2006

By Any Other Name [Rose]

W/

I don't think that was the point Ruby was making Mordakai. The point is with no disc, there is no weekend play.

I'm very disturbed with this. I planned to play Nightfall quite extensively this weekend. Not sure what I'm gonna do now.

Knightsaber Sith

Knightsaber Sith

Furnace Stoker

Join Date: Aug 2006

Few Fallen Heroes [FFH]

W/E

Everyone gets to play the preview event; you don't need anything and certainly not the prerelease pack.

majoho

majoho

Forge Runner

Join Date: Jul 2006

Denmark

Quote:
Originally Posted by heroajax1
I don't think that was the point Ruby was making Mordakai. The point is with no disc, there is no weekend play.

I'm very disturbed with this. I planned to play Nightfall quite extensively this weekend. Not sure what I'm gonna do now.
Nothing on the disk will be available to you at the preview anyway, the extra char. slot and bonus items will only work when you have entered your Nightfall key.

sindex

sindex

Wilds Pathfinder

Join Date: Aug 2006

California

Swords of Night & Day [SWRD]

I knew something was fishy about was going on with the pre-releases pack at EB (boy do I dislike retailer policies). However you do know they call it the pre-release pack for reason though. Anyways they are sort of right, it really does not matter till it comes out (oh well I guess I wasted $10+tax on mine from fry’s).

viper008

Banned

Join Date: May 2005

@Loviatar

They just updated the site since those dates weren't changed little bit ago when I checked the web site also since I have order from them too.

How ever my order stills says
Guild Wars Nightfall Starter Kit Qty 1 Pre-Release
Ships 9/15/06 $4.99

Loviatar

Underworld Spelunker

Join Date: Feb 2005

Quote:
Quote:
Originally Posted by viper008
@Loviatar

They just updated the site since those dates weren't changed little bit ago when I checked the web site also since I have order from them too.

How ever my order stills says
Guild Wars Nightfall Starter Kit Qty 1 Pre-Release
Ships 9/15/06 $4.99
i just checked again also and you are correct.

for the fun of it though as of friday they still have not received any to ship according to the main office not the local store.

i called to straighten out a different order and asked while i had them on the line

Ruby Lightheart

Ruby Lightheart

Lion's Arch Merchant

Join Date: Jul 2005

Clan of Elders

R/Mo

Quote:
Originally Posted by Loviatar
this is what i see on their site which is unchanged from the start



did you note this little detail out in plain sight?
This is from my order status....Note it clearly says Starter kit to ship on 9/15

Unshipped Items:

Title Platform Qty. Status Price
Guild Wars Nightfall Starter Kit 1 Pre-Release
Ships 9/15/06 $4.99

Guild Wars: Nightfall 1 Pre-Release
Ships 10/26/06 $49.99

Diaden

Ascalonian Squire

Join Date: Jun 2006

Phoenix Arisen

R/

are you sure you can't use the bonus items until release? With the pre-order pack for Factions i was able to use the daggers and staff in pre-searing to boost my Elementalist (i remember because it's pretty nice having 40 energy in pre-searing) and this a month or so before i entered my Factions CD key. I remember a lot of people asking me what skin i was using.

but, yeah..i was wondering why they hadn't shipped mine yet..thanks for the info.

for those who may not have ordered..On the main page, you order it as one unit listed for 10/26, but the order form under account info has separate ship dates for the Bonus pack (9/15..same release date as it had in august) and the game. This is the same way they did the pre-order kit for Factions (order in one unit on order page, ships as two separate units on two different dates) and they shipped that kit on time. And while, yes, this is a little different from the pre-order kit, i'm actually paying for the bonus this time around, so you'd think they'd get this one out on time.

Knightsaber Sith

Knightsaber Sith

Furnace Stoker

Join Date: Aug 2006

Few Fallen Heroes [FFH]

W/E

Quote:
Originally Posted by Diaden
are you sure you can't use the bonus items until release? With the pre-order pack for Factions i was able to use the daggers and staff in pre-searing to boost my Elementalist (i remember because it's pretty nice having 40 energy in pre-searing) and this a month or so before i entered my Factions CD key. I remember a lot of people asking me what skin i was using.

but, yeah..i was wondering why they hadn't shipped mine yet..thanks for the info.

for those who may not have ordered..On the main page, you order it as one unit listed for 10/26, but the order form under account info has separate ship dates for the Bonus pack and the game. This is the same way they did the pre-order kit for Factions (order in one unit on order page, ships as two separate units on two different dates) and they shipped that kit on time.
http://www.guildwarsguru.com/forum/s...0&postcount=16

gabrial heart

gabrial heart

Wilds Pathfinder

Join Date: Jan 2006

Las Vegas

Beautiful Peoples Club [LIPO]

Mo/Me

Yeah, I have to say the ebgames/gamestop franchise has really gone downhill, especially with being well informed. Look at the pre-release of factions, look at the "leak" of box info for nightfall awhile back. As a game manufacture I'd be at the point of avoiding dealing with them all-together, but they are one of the only game places in many towns, unfortunatly. I REALLY wanted to pre-order, but knowing that i would have gotten burned with the factions CE last go around, i just can't bring myself to even think of pre-ordering Nightfall. So i'm going to take my chances with getting it from Fry's and hope they are on the shelves come release. They were the only ones in vegas that had the "starter-kit" on the shelves come release day on friday.

Phoenix Denfer

Phoenix Denfer

Frost Gate Guardian

Join Date: May 2005

Homeless since the Charr

Order of Pointed Sticks (OOPS)

Quote:
Originally Posted by Ruby Lightheart
This is from my order status....Note it clearly says Starter kit to ship on 9/15

Unshipped Items:

Title Platform Qty. Status Price
Guild Wars Nightfall Starter Kit 1 Pre-Release
Ships 9/15/06 $4.99

Guild Wars: Nightfall 1 Pre-Release
Ships 10/26/06 $49.99
Ruby,

I just spoke with them by email myself. Its most likely a failure on the part of the web script. The pre-release IS released now so the web form reflects that, but the answer from gamestop's customer service is that they are saving you money by not charging you for shipping twice. (You will note that you can't just buy the pre-release separately from them but only as a bundle with the retail game.)

I also concur with the others, the "starter" is only active after you put in the retail key for the full game. That includes the bonus item. The only thing you are being made to wait on are the trial keys and the additional concept art, etc.

I'm even cancelling my current order so I can re order and take advantage of a free overnight shipping coupon they sent me after I placed the original order.

I know its frustrating, but being charged once for shipping is better then twice, and as it won't effect the weekend event, its all good.

lyra_song

lyra_song

Hell's Protector

Join Date: Oct 2005

R/Mo

Gamestop sent me the Factions pre-order thing seperately, so i expect them to do the same with Nightfall's.

And yes. Those bonus items/slot are activated once you enter the retail key.

The preview weekend is FREE TO EVERYONE.

baynewoods

baynewoods

Ascalonian Squire

Join Date: Sep 2006

Bayne The Mercenary A/x, Bayne The White Mo/W, Bayne The Phenom M/x, Bayne The Vicious N/Mo

They are correct you cant get the bonuses as of yet...

People who were lucky enough to put in their keys on friday got the weapons.
I have heard the that was a glitch and they have already fixed it...I have also heard that they had to update the games since then due to some other complaints but unfortuantly that update made it immpossible for us to get our bonus weapons, but they are trying to fix it...

I don't know what story is true all i know is that i got my pack and i cant get the weapons.....I am angry since i already have the pack coming with my CE version and therefore wasted my money

Knightsaber Sith

Knightsaber Sith

Furnace Stoker

Join Date: Aug 2006

Few Fallen Heroes [FFH]

W/E

arrrr
Right here people: the definitive answer on the bonus items

--> http://www.guildwarsguru.com/forum/s...0&postcount=16 <--

Diaden

Ascalonian Squire

Join Date: Jun 2006

Phoenix Arisen

R/

Quote:
Originally Posted by Knightsaber Sith
ty.

as to the twice-over shipping. Well, i definitely don't want to pay twice, so that sounds like a good reason to me, considering i'm not really missing anything (of course, they didn't charge me twice last time for the pre-order kit and Factions, even though that was 2 separate 2-day ships..somethin's up). Guess i'll just have to buy that extra slot for this weekend. I needed one more anyway.

baynewoods

baynewoods

Ascalonian Squire

Join Date: Sep 2006

Bayne The Mercenary A/x, Bayne The White Mo/W, Bayne The Phenom M/x, Bayne The Vicious N/Mo

i forgot about having to have an empty slot for this weekend....
I have 8 characters and 0 empty slots so now ill have to buy one that gives me 9 + the two from nightfall soon to make it 11 + the two prerelease packs i will by then = 13 LOL too many i only need 11 (one for every profession and an extra for random weekend events like this upcoming one) anyone want to buy a slot from me......

My sidescrolling character selection screen is going to look like one of the racing games where you turn the wheel to choose the letters for your name that seem to go forever LOL

Mordakai

Mordakai

Grotto Attendant

Join Date: Aug 2005

Kyhlo

W/

You can always make a new account, just for the Preview, and not buy the extra slot.

Quote:
Originally Posted by baynewoods
11 + the two prerelease packs i will by then = 13
Hold off on that second pre-release: only one bonus slot per account!

Mordakai

Mordakai

Grotto Attendant

Join Date: Aug 2005

Kyhlo

W/

You can always make a new account, just for the Preview, and not buy the extra slot.

baynewoods

baynewoods

Ascalonian Squire

Join Date: Sep 2006

Bayne The Mercenary A/x, Bayne The White Mo/W, Bayne The Phenom M/x, Bayne The Vicious N/Mo

wouldnt i have to pay for a new account though?

Tozen

Tozen

Lion's Arch Merchant

Join Date: Apr 2005

All Senses Failed [aSF]

A/N

Here is what you do.

Go to your order page and email them with your order number. Cancel your order and re-make it without the starter kit.

Now, 1 week before release, go to ANY store that sells the pre-order and pick it up for 0.01$. (They've done this with every GW game in the past just to get rid of them.) You now have the slot and the bonus items but didn't spend an extra 7$.

baynewoods

baynewoods

Ascalonian Squire

Join Date: Sep 2006

Bayne The Mercenary A/x, Bayne The White Mo/W, Bayne The Phenom M/x, Bayne The Vicious N/Mo

OOOO YEA that reminds me...I have 2 other accounts that i had that arent merged muahahaha i can use one of those shuweet

Knightsaber Sith

Knightsaber Sith

Furnace Stoker

Join Date: Aug 2006

Few Fallen Heroes [FFH]

W/E

Quote:
Originally Posted by baynewoods
i forgot about having to have an empty slot for this weekend....
I have 8 characters and 0 empty slots so now ill have to buy one that gives me 9 + the two from nightfall soon to make it 11 + the two prerelease packs i will by then = 13 LOL too many i only need 11 (one for every profession and an extra for random weekend events like this upcoming one) anyone want to buy a slot from me......

My sidescrolling character selection screen is going to look like one of the racing games where you turn the wheel to choose the letters for your name that seem to go forever LOL
You can only add one prerelease key to your account; no idea why anyone would buy two for one account....

Titan Chrae

Titan Chrae

Frost Gate Guardian

Join Date: Jul 2005

Frozen Lake

Illustrious Chromatic Enigmas (ICE)

Mo/

Quote:
Originally Posted by Mordakai
You can always make a new account, just for the Preview, and not buy the extra slot.
Or if you made an extra account for the Factions Weekend (like I did) you can use that.

Mordakai

Mordakai

Grotto Attendant

Join Date: Aug 2005

Kyhlo

W/

Quote:
Originally Posted by baynewoods
wouldnt i have to pay for a new account though?
No, the Nightfall PvE Preview is open to everyone. There will be a way for players to open new accounts for free.

Quote:
Originally Posted by baynewoods
OOOO YEA that reminds me...I have 2 other accounts that i had that arent merged muahahaha i can use one of those shuweet
seems like a funny thing to forget!

Quote:
Originally Posted by Tozen
Here is what you do.

Go to your order page and email them with your order number. Cancel your order and re-make it without the starter kit.

Now, 1 week before release, go to ANY store that sells the pre-order and pick it up for 0.01$. (They've done this with every GW game in the past just to get rid of them.) You now have the slot and the bonus items but didn't spend an extra 7$.
Assuming you can find the pre-order 1 week before the release...

Quote:
Originally Posted by Titan Chrae
Or if you made an extra account for the Factions Weekend (like I did) you can use that.
Geez, those are still open? I still don't understand why Anet just won't give us temporary slots for these preview events...

shinrinningu

shinrinningu

Frost Gate Guardian

Join Date: Nov 2005

Behind you

I was exiled

R/Me

My friends in Canada got their pre-release packs from EB on the bonus pack release date. I guess it's a different situation in Canada than in America. Different distributor(s) maybe?

baynewoods

baynewoods

Ascalonian Squire

Join Date: Sep 2006

Bayne The Mercenary A/x, Bayne The White Mo/W, Bayne The Phenom M/x, Bayne The Vicious N/Mo

Yea i forgot about onl letting you add one key per account, I bought the extra one because i wanted the weapons now knowing that i wasnt getting mine till the game came out.

and i forgot about the other accounts cause i never use them, i actually let one of my friends use the factions one but he is never online...

KoalaMeatPie

KoalaMeatPie

Wilds Pathfinder

Join Date: Apr 2006

Cute And Fluffy in My Tummy

Cult Classic [CC]

R/

Heres the thing from EB games:

I Ordered CE Form them, And even before I did, it CLEARLY said that they will ONLY Ship the games on the 26th of October, Which sucks for me because I will probably only Get it by the first days of Novmeber (living in Canada)

If you live in the states You will get your game by the end of the Pre order Weekend (Assuming there is one) (Why else would it be called Pre order, with an installable client?)

I have no complaints.

But I don't beleive that there only international Sipping will only take 5-7 dayes... "international Economy" Does not sound very.... efficient.

viper008

Banned

Join Date: May 2005

I just rehecked my order on GameStop and now its usually ships in 24 hours for the starter kit.

I also found this http://www.gamestop.com/product.asp?product%5Fid=646733 from within my order page but no where else on the site.

Ruby Lightheart

Ruby Lightheart

Lion's Arch Merchant

Join Date: Jul 2005

Clan of Elders

R/Mo

This whole starter thing has been handled badly on both the EBGames/Gamestop and Areanet fronts. The GuildWars website clearly states that on Sept 15 the starter kit hits the shelves...which means we should get our starter kits BEFORE the october 26 game release date.

see http://www.guildwars.com/support/whe...prerelease.php

Now the game distributors decide we cannot have the starter kits till october? Someone needs to get their acts together. And while they are at it...better make sure they h ave enough CE for those who ordered it..Chp1 and Chp 2 CE both were delayed due to "production" problems so I wont be surprised if Chp 3 CE gets delayed too.

Im going right now to cancel my game with starter kit. No point in having it if we cannot get it when it was advertised. I dont really care for the weapons as I am yet to use any of the preorder weapons from Chp 1 or 2. As for character slot...if i need one I will just order one from the GW Store and have it faster than waiting for this preorder.

I will reorder the regular game and spend the $5 on a character slot when i need one

Loviatar

Underworld Spelunker

Join Date: Feb 2005

Quote:
Quote:
Originally Posted by Ruby Lightheart

I will reorder the regular game and spend the $5 on a character slot when i need one
having already bought 2 slots i can confirm that they are 10 dollars each and not 5 dollars.

that is why this is such a good bargain.

and as Anet has said many times when it is out of their hands they have no control over how the dealer chooses to handle it.

so dont blame Anet as plenty of other people from other dealers have gotten theirs already which shows the product is out there

Phoenix Denfer

Phoenix Denfer

Frost Gate Guardian

Join Date: May 2005

Homeless since the Charr

Order of Pointed Sticks (OOPS)

Although I don't think I would go as far as saying anything unethical is going on, I DO agree with Ruby that this whole "pre-release" idea is silly.

IMO Pre-orders have back been firing because either the retailer was "selling them" instead of giving them out as an incentive to early order, or they got tired of having unclaimed merchandise that they couldn't get rid of after the game went into release. Not one retailer in my area carried the Factions pre-order unless you pre-ordered it!

Nothing in this pre-release that is game related can be accessed early, so to have it early is silly as well. Maybe it was accounting on Anet's part to determine how many retail copies they should figure on or maybe it was meant to give retailers a clue as to how many of the games to order in advance, but the fact that this is a retail product and not a pre-order in the same way as the two previous chapters certainly has been very confusing. Just a lot of marketing hype I guess to generate enthusiasm for the product. I can't say they weren't sucessful on that count.

I also agree with Ruby that Gamestop should have made it clear in their ad that the two games where being shipped together. I guess they figured that by saying bundled together, we would understand that.

edited to clarify that Chapter 3's starter kit is a pre-RELEASE not a pre-order.

Mordakai

Mordakai

Grotto Attendant

Join Date: Aug 2005

Kyhlo

W/

I'll agree with this: it's bad for some companies to charge money, and others not to for the same product.

It's even worse if the same company does it, but for different consumers (on-line vs in-store). Now, I haven't actually gotten my pre-release, so I can't confirm it's free, but as soon as somebody does...

sigried

Lion's Arch Merchant

Join Date: Feb 2006

Honduras

Ye Old

W/Mo

i recive this email today:


Dear Eduardo Castillo,

This email is to inform you that one or more products listed below from your order ******** has been delayed from shipping. At this time, we do not have a ship date, but your backordered product(s) should be available again within the next 30 days.

If you wish to cancel any GameStop product you may do so by sending us an email at [email protected] or giving us a call at 1-800-883-8895. If you send an email, please include your order number.

Please accept our sincere apologies for the delay.

We value your business and hope to see you again soon.



what does this mean that i will not recive my game on the release date, i purchase the colectors edition with the starter pack. i really want to know if this specific game will be delayed cuz if that is the case i will cancel my order and place the normal edition i really would not like the fact that i recive the game 1 month after the release date it will be pointless.

can someone in anet staff verify if all preorder games will be ship on time and not a month later cuz we are paying for preorder and not delayed order.

will there be any special code were we would have the chance to play while we wait for our collectors edition to arrive.

PLZ confirm this fact ( give some solutions )

EternalTempest

EternalTempest

Furnace Stoker

Join Date: Jun 2005

United States

Dark Side Ofthe Moon [DSM]

E/

When I talked to EB they had ZERO clue what I was talking about.
Also when I pre-ordered my CE version of Nightfall... there was no mention about the pre-release kit (including there website). It seems to be only bundled with the normal version for $5 more.

Anet... if your listening.. EB/GS is giving you a slight bruse on how they are handling things.

To be honest, I'm going to eat the 9.99 BB will be charging.

(EDIT) They CHANGED the pre-order to add the pre-release kit for $5.00.... Does anyone know of another retailer I can get the CE + Pre-Release that's NOT EB/GS...