28 Sep 2006 at 04:53 - 48
Here is the truth:
I got a phone call from someone, out of the blue, asking me to deal with a customer/technical support issue. I listened, I was kind, but dear lord, I wasn't happy having to spend 30 minutes listening to a rant, especially when, as I told the caller repeatedly, the issue was being investigated not by one but by several people on the team!
Not, "We're too busy."
Not, "We have a game to get out and money to make." (As I was "quoted" as saying elsewhere.)
Not, "We don't intend to fix this, but will leave it this way."
Instead, I said, "We're aware of the issue, we're sorry for the inconvenience, and we'll give it as soon as we can."
Is that "political?" Heck no, it's just truth!
I patiently gave the honest reasons behind why we could not change it immediately, having to do with not wanting to risk an issue with the Live Builds immediately preceding the World Preview Event. That's a logical thing, right? You don't try an elaborate new recipe when you're expecting company. You don't mess with builds--not matter that there is an issue (as long as it's not a game-breaking issue, which this is not)--when you have a massive event coming, even while you catalogue the bugs and get to them as quickly as you are able afterwards.
Excuse me being a little disturbed by being "tracked down" and being phoned during a meeting on a non-public number. Pardon me if, at the end of nearly 30 minutes of circular discussion, you were no more happy than when you first called. But when you asked me to comment--to communicate with the community--and I said I did not care to do so, it was not at all because of the reasons you allege.
I do not want to validate the "Telephone Gaile" idea. I was, and am, and the entire team is, extremely uncomfortable with someone "tracking me down" and demanding 30 minutes of my time for an issue over which I have no control, an issue on which they are working, and an issue that Support has relayed to ticket submitters is being worked on. Shall I spend my day on the phone, listening to individual player's complaints, when there is much that the community as a whole needs? It's not my job to take your call. But after having done so, it's incredibly rude for you to misquote me, to allege motivations and I and my company do not hold, and to do so while still maintaining you are "the representative of the players."