Issue with Update/Playing Time

Hello,

I dont know if/how I missed an update, but I still cannot get the map
for UW or FoW and my characters constantly get the messages that
I've been playing for 4-24 hours when I've only played for an hour or so.

The messages started when I bought an extra character slot online (not
sure if this has anything to do with it).

Is there anything I can do, or will Nightfall when I buy and install
it, fix this?

any advice would be appreciated.