Entering the key before release...

Lady Lozza

Lady Lozza

Forge Runner

Join Date: Dec 2005

Oz

Angel Sharks

Me/N

Well, I ordered the CE and I just entered they key.
While I am not surprised that I don't have access to Nightfall in the campaign box, I am surprised that while they have listed the "extra" slots I now have (I don't actually have access to them yet) they have not listed that the key I entered was a CE key, not even on the confirmation screen.
So for the sake of my worry, if Alex or Gaile is floating around, we won't see anything till Friday midnight, correct, and then those of us who entered the key early will get it listed, right?

Finally I hope the CE problem - if there is one - will be as easy to fix as the CE problem for Prophecies.

feisar84

Frost Gate Guardian

Join Date: Apr 2006

i just added my key too.. theres nothing in my manage keys thing and i cant add it again so i guess its added?

thanks.

Jodie O

Frost Gate Guardian

Join Date: Dec 2005

Mo/Me

Wait up Loz, have you bought any extra chars? Reason I ask is because I bought 1 shortly after the extra char's thingy was introduced, and you get 2 extra chars per campaign.
At first I went.....oddness it is telling me I have 3 extra chars, cool its added the 2 for Nightfall and the bonus one for the pre-order, but I don't think that is how it works, I think its the previous campain plus any additionals you have purchased.

Claudia Starlight

Academy Page

Join Date: May 2006

Me/Mo

same thing happened with me, entered CE and nothing happened
i assume nothing will. not until the game goes officially live anyway


oh and do we still get Varesh mini-pet?

Da Scotty

Da Scotty

Academy Page

Join Date: Oct 2006

London UK

TTR

N/Me

As far as I understand as soon as nightfall goes live you will get your 2/3 extra slots... The keys wont show up either. And yes the weapons too :P

DONT STRESS... there is still a lil waiting to be done boys and girls

Retribution X

Retribution X

Desert Nomad

Join Date: Nov 2005

Check behind you again.

N/

You should get everything from nightfall 0:01 PDT Friday morning.
01:01 MST (Not sure about the name)
02:01 CST
03:01 EDT
08:01 GMT

ETC.

S_Serpent

S_Serpent

Wilds Pathfinder

Join Date: Feb 2006

When not at Aziure's Wizard Tower you can find my in Belgium

Knigths of the Keyboard Order - KkO

you can add the pre-release already, you won't get you char slot yet, but the special items are already available with the /preorder command, I'm wielding the dervish scythe already with my monk and my mesmer

skretth

Krytan Explorer

Join Date: Jan 2006

Australia

we are talking about ppl who have added teh ce key already (since copies are out now)

pre-release + ce = 3 slots

so in THEORY ppl should have their 3 slots if they have added both keys.
but they dont

and its not coming up in the manage keys box...

Alex Weekes

Alex Weekes

Krytan Explorer

Join Date: Mar 2005

Brighton, UK

Quote:
Originally Posted by Retribution X
You should get everything from nightfall 0:01 PDT Friday morning.
01:01 MST (Not sure about the name)
02:01 CST
03:01 EDT
07:01 GMT <- GMT itself is never affected by daylight savings
08:01 BST (British Savings Time)
17:00 AEST (Aussie Eastern Standard Time)

ETC.
Fixed your GMT conversion and added British and Aussie times.

deathfenix

Ascalonian Squire

Join Date: Feb 2006

Me/N

Quote:
Originally Posted by skretth
we are talking about ppl who have added teh ce key already (since copies are out now)

pre-release + ce = 3 slots

so in THEORY ppl should have their 3 slots if they have added both keys.
but they dont

and its not coming up in the manage keys box...
I'm pretty sure that you wont get your +3 slots until the Nightfall servers are "officially" released on friday.

Retribution X

Retribution X

Desert Nomad

Join Date: Nov 2005

Check behind you again.

N/

Thanks Alex.

So yay! We'll have some fun here on friday! Anytime on friday I can play GW:NF! I love it!

Terra Xin

Terra Xin

Furnace Stoker

Join Date: Mar 2006

New Zealand

Me/R

Actually this is the same thing that happened with Factions. I entered my key in hours before the launch, and it was like it never existed. Good thing everything showed up when Factions opened up^^.


You don't get ANYTHING and you wont see ANYTHING until the game officially launches... don't worry^^.

Lady Lozza

Lady Lozza

Forge Runner

Join Date: Dec 2005

Oz

Angel Sharks

Me/N

Actually, now that I think about it is a little strange, I've purchased two slots. I know this for certain. It is saying I have 4 slots *blink* which is what I would have if I added the two from NF. It says NOTHING about the *extra* slot from the pre-order...

Normally I would say that it would be showing 2 or 3 (purchased + pre-order) but it isn't.

My real concern, which obviously didn't come across very well, is that I have the CE. When ADDING the CE key, the "add key" page did not list the campaign as the CE version. (I think with Factions it did.) Neither did it list any of the in-game bonuses (on that page). The in-game bonuses do NOT display in the campaign box, but in the "extras" section. These are not listed here either.

Once again let me state that my concern centres on the fact that AFAIK Factions did list the CE stuff especially on the "add this key screen", my CE for NF has NOT. Perhaps this will all show up in the right place on Friday, however I would like to know if other CE owners have had the SAME thing happen.

FYI: My Prophecies CE didn't work properly either. I had to get the key specially added by support to get my divine aura - after a lot of evidence of purchase was handed over, naturally!
So perhaps you can understand my concern. It is an incovinience to have to go through this. While it did only take 3 days for the matter to be settled, it is a matter that shouldn't have occurred in the first place, and takes up support's time when they could be focussing on other problems.

Bowman Artemis

Bowman Artemis

Krytan Explorer

Join Date: Jan 2006

Gold Coast, Australia.

Overclockers Australia [OCAU]

Lozza, how about factions? What about those slots? It says I've bought 2, those are my factions ones because I have NOT bought any through store.

Lady Lozza

Lady Lozza

Forge Runner

Join Date: Dec 2005

Oz

Angel Sharks

Me/N

Bowman, have you added a NF key? If so I'd say this is what has happened: because it can't "add" NF yet, it has "added" two slots, and this will disappear when the NF key is fully added. As the NF key has not been fully added our third pre-order slot has not been logged. Of course this falls apart if Bowman has not added a NF. In fact I would say the thing is bugged if Bowman has not added a NF key. FTR previously my key screen has said two slots (which was what I had bought).

fRag_Doll

fRag_Doll

Lion's Arch Merchant

Join Date: Apr 2006

Australia

Prid of Ankh Morpork [Prid]

W/E

Mine is the same Lady Lozza, I've added my key and nothing is showing to say that I have.

http://i18.photobucket.com/albums/b1...doll/gw068.jpg

3 additional slots = 2 for Factions and 1 that I bought from the IGS.
Fingers are crossed for Friday.

broodijzer

broodijzer

Jungle Guide

Join Date: Jan 2006

void

Mo/

same here, nothing showed up, so I started worrying. At least I'm not the only one :P

Mr.Deflok

Mr.Deflok

Frost Gate Guardian

Join Date: Apr 2006

Wellington, New Zealand

Guardians of Dragon Temple

E/Me

Though not invited, I am joining this worry-party also.

Wtf Its A Monk

Frost Gate Guardian

Join Date: Feb 2006

Michigan

A/

*note to self* dont put in key untill nightfall goes live or this thread gets happier

Sjekster

Sjekster

Academy Page

Join Date: May 2005

The Netherlands

Disgruntled Clan Members

Mo/Me

Same thing happened with the pre release key. No confirmation or indication that it got added to your account whatsoever. It did, but you just couldn't see it. A day later they had a small patch, so that it showed up in your account.

I shouldn't worry about it...

Peddy

Ascalonian Squire

Join Date: Dec 2005

Denmrak

Furians Reborn [FR]

Yeah got the problem with the CE key too.
Now hoping and praying.

Horseman Of War

Horseman Of War

Desert Nomad

Join Date: Jun 2006

The Cult of Doom

P/

I still havent put in my Grey Giant code yet, and I wont put in my CE code til NF goes live.

And to those of you who put your codes in, im both a skeptic and an optimist- im sure you have nothing to worry about.

ljperkins

Pre-Searing Cadet

Join Date: Jul 2006

Savannah

The Samoyed Soldiers [Kisk]

N/Me

I emailed support about this problem and they said that Nightfall wouldn't appear until they unlocked the servers on Friday so try not to worry everyone

linh

Wilds Pathfinder

Join Date: Jul 2005

Mo/

I think when they unlock the Nightfall server, those keys will be activated. You shouldn't be worried.

Lady Lozza

Lady Lozza

Forge Runner

Join Date: Dec 2005

Oz

Angel Sharks

Me/N

Actually here is the BAD news:
Some people (with the CE) have the CE signature dances listed on their accounts, and some people do not.

In the case that this is NOT fixed with release, here are the steps you must take to get support to put those goodies back on your account:

NOTE: I hope you have a digital camera. If you don't this may take you a LONG time.

1. Photograph everything, the box, the book the cd's - take multiples! Support will want evidence that you did indeed purchase the CE.
2. Scan in your receipt, and make sure it is readable!
3. Scan in your game card key and make sure it is readable.
4. Start a support ticket and attatch all the evidence (photos and scans) and write politely, in full and (fairly) grammatically correct sentences that:
- you bought the CE
- the evidence is attatched
- the CE is not working as advertised
- no signature dances
- no Varesh pet (IF APPLICABLE)

You might want to think about taking a screenie of your key section too for attatchment.

Please, please, please be polite. Support shouldn't be dealing with this but occassionally they have to. My Prophcies CE bug was fixed within 2-3 days. Acting pissed off, angry, or self-righteous will not get you anywhere, and may HURT the rest of us who are also trying to get our CE accounts fixed.

Juguard

Juguard

Frost Gate Guardian

Join Date: Apr 2005

The Last Empire [TEvL]

R/

umm, not sure if this is gona work for everyone, but it seems that after I put in the DVD to install the game, the char slots showed up, and the account now shows that I have access to Nightfall.

cosyfiep

cosyfiep

are we there yet?

Join Date: Dec 2005

in a land far far away

guild? I am supposed to have a guild?

Rt/

added my keys....preorder and nf.....no slots, but typed in /bonusitems and got a mini varesh and my goty items.....glad I had space on my character for them all!

Sieg Sol

Ascalonian Squire

Join Date: Aug 2006

Philly, PA

HSoC

W/Mo

Question about the Bonus Music Key. I go to Direct Songs site but i see nowhere to enter it?? What do I do??

Lady Lozza

Lady Lozza

Forge Runner

Join Date: Dec 2005

Oz

Angel Sharks

Me/N

Cosy - this appears to be an EU account/key problem. If you are on the NA server with an NA key, you should not have this problem.

Malice Black

Site Legend

Join Date: Oct 2005

Quote:
Originally Posted by Lady Lozza
Actually here is the BAD news:
Some people (with the CE) have the CE signature dances listed on their accounts, and some people do not.

In the case that this is NOT fixed with release, here are the steps you must take to get support to put those goodies back on your account:

NOTE: I hope you have a digital camera. If you don't this may take you a LONG time.

1. Photograph everything, the box, the book the cd's - take multiples! Support will want evidence that you did indeed purchase the CE.
2. Scan in your receipt, and make sure it is readable!
3. Scan in your game card key and make sure it is readable.
4. Start a support ticket and attatch all the evidence (photos and scans) and write politely, in full and (fairly) grammatically correct sentences that:
- you bought the CE
- the evidence is attatched
- the CE is not working as advertised
- no signature dances
- no Varesh pet (IF APPLICABLE)

You might want to think about taking a screenie of your key section too for attatchment.

Please, please, please be polite. Support shouldn't be dealing with this but occassionally they have to. My Prophcies CE bug was fixed within 2-3 days. Acting pissed off, angry, or self-righteous will not get you anywhere, and may HURT the rest of us who are also trying to get our CE accounts fixed.
My account better work correctly. Anet have a lot to answer for if it doesn't.

Dookie Dookz

Dookie Dookz

Academy Page

Join Date: Jun 2006

USA

[any]

Mo/

I entered my NF CE key along with the bonus key which I entered a few weeks ago. I recieved varesh mini pet but I only get 2 char slots. I'm missing one slot, it should have been 3

BeXoR

BeXoR

Frost Gate Guardian

Join Date: May 2006

Empty Quarter Newhole

I entered my key (bonus first) and I've had no problems. I'm on US servers and have the EU version of the game.