Support @ NCSoft less then helpful. Far Less...

So, after many many emails sent to and from good old NCSoft, I have come to one conclussion. Their customer support is lousy, impersonal, and above all else, rude.


I have received nothing but automated responses. This thread is simply a review of their customer service, and in accordance with forums rules and regulations.


Well... no duh Sherlock. I have another account as I mentioned in my first email to them. They don't even read the emails in detail, they simply scan for keywords, then hit F7 to generate that typical response.

Now, their response is within guidelines of the EULA, so that is understandable.

HOWEVER. I have an email from them a while back when I created my Factions account as a stand alone instead of a linked account. They disabled that account and reissued me a new key. Now, all of the sudden, they cannot do that. Seems a bit odd to me....


Hmm, interesting email. So they were able to unlink the keycode from that account and then recreate a new key for me to link to the account in question now. So, the above email is a lie or their current ones are lies? The did as they said in the above email, so I guess their most recent email is a lie. That is as follows.

So, again, I understand the EULA preventing me from accessing the PlayNC account in question. However, what I don't understand is the comment in bold (I bolded it) Seems they have already done just that in the past, so obviously, they do not wish to assist customers who have paid nearly 500 dollars for Guildwars accounts and keycodes. That seems like very poor customer service. You cannot play both sides of the tennis court. If you have an account given to you by a friend, they shun you and neglect to help you in ANY way, shape, or form. However, if you registered the account, they seem more then happy to go to any lengths to help you.


This just shows that NCSoft only cares about their original money paying customer and not some freeloader who was given an account as a gift. That is low class customer service, EULA or not. Shame on them.

were you the original owner of the previous account that they did change? if so then these are two different situations and i understand NCSoft's position.

*edit*

i dont think its a matter of cant, but wont. if you had been the original owner, maybe. but since you are not, oh well.

No, I wasn't. That account was owned by another of my friends by the name of Andrew. He purchased a few Factions keys by accident, and couldn't return them. But he had made the mistake to start a standalone. They undid that gave me HIS keycode. Funny eh?

ALSO: Please note AGAIN, this thread is not on their response, it is on the lack of personal customer support. It is all automated. Preformed, filtered, machine like.... That is bad customer support. Leslie I am sure is just some retarded Emailing program some NCSoft lazy employee hit enter to send me stuff. At least the post from Colby is human like and friendly in some fassion. This type of customer support is very disappointing...

On another note: I just looked at something quite eerie.... Look @ the times and dates of the two NCSoft posts I posted last.... 27th day of the month @ 4:41PM.... robotic? Me thinks so.... 6 Months apart to the exact minute... that is creepy...

They haven't lied, and haven't done anything rude, or anything you claim...

On the first issue: This is about the account "your freind gave you" right? From your other thread? Then there you go...It isn't yours they WONT HELP YOU. Simple.

On the Transfering thing...They are 100% truthful, they can't be reused, transfered, or removed from an account. What they did for you in the first Email is different - They closed a whole Account (not 1 key from an account) and gave you a key to remove that account. Which technically is not transfering, removing a key, or reusing a key...so they are 100% right.

The newest email where they say they can't do that in this case is again because you have no right to do anything about or request anything be to the account, like closing and restarting it - The Circumstances are probably different too, does this account have multiple keys on it? I bet it does.... EDIT: you claim the first time was an account given to you too, but I Also bet this wasn't freely given to Anet in your email. I'm sure it would have went alot differently if your email had stated "My Friend has this Factions account, will you close it and give me an access key to replace it?" - Alot of laughing on their part would have been involved.

No...DUUHHHHHHHHHHHH.... Their own agreement that your friend signed to use the account clearly states only He/She had any right to that account usage - the second the account was transferred to you that is all void...

I find it Offensive that you even suggest that they should help you...

Guess you missed the point where the first time they closed the account, it wasn't mine either right? GG.

The fact is, NCSoft is being two faced on this. Try reading carefully "friend". And don't turn this into a flamefest please. I am entitled to my opinion of their customer service and to review it. I am simply using my right as a paying customer to show the community a review of bad customer support.


AND AGAIN: My thread isn't on their responses as much as it is on the way in which they express those responses. Rudly, no human relation or compassion, no gratitude, no CARE. That is my issue. Please do not overlook the issue and focus on the response itself.

Okay,

You opened this thread, why?

Just to rant out that ANet is bad and they should do something?

They Told you they won't, F.R. Told you why, Anet Told you why, They won't do anythying Just because you opened this thread.

Guess YOU missed the point, nothing will be done.

This is pointless, you arn't listening to anybody, even the Authority in Anet.

QQ more? Take it to NCSoft, not to us. Honestly, we don't care. It's not our business, it's between you and NCSoft. This topic might not be intended to be flamebait, but that's all that will come of it. Fanboys versus the "we've been screwed" faction.

They bothered to response AND gave you a new key, and then another response AND some explanations, yet you call them less helpful?

DUHHHH.

It is a REVIEW!!!!!! REVIEW! Of their customer service and the way they speak (type) to customers without any personal attention or care! Their emails are empty, inhuman shells. I am sick of large coorperations treating paying customers like numbers. Excuse me, but last time I checked, if all paying customers stop paying, then guess what? Bye bye company. They should treat the people who put the food on their tables for their families with more respect. Get the point PLEASE. It is a review on their customer service and their attitude, not on their response. Please try and understand that! I don't want to see another comment like yours; aka a completely lackluster, not thought out flame.


Again.... with another irrational and off topic response. You people are completely incapable of understanding the point of this thread. It is, as I have said now 6 times, a review of a company's response. Oh, and just a note: ANET doesn't do their own Customer Service, NCSoft does it for them.

Also, @ Cacheelma. Note the date on the response from NCSoft regarding the new key. it is a related incident, but not directly with the current one. READ before you post, impulse flaming gets you no where.

Hmm i seem to be mising where we say the first account wasnt yours?

The thing that is happening here i believe is, that the first time you made a stand alone, lots of people did this by mistake,so because you might have not told them it wasnt yours, they believed you just made a mistake when creating account and gave you a second chance.

However after some time when they had let everyone know that once you make a stand alone account you will not be able to link it anymore VERY CLEAR they decided they would not do help people to link stand alone accounts anymore.

So maybe they can but they wont it would take too much time.

actually i think you missed his point. in your email before to NCSoft, did you tell them that it was a friends account and that he was giving it to you? if you did not, then you lied to them and thats why they did it, because they assumed that you had been the original owner.

if you did tell them that it was a friend giving his account to you then disregard all of this.

....I see nothing wrong with their responses. What's more do you want, a 3-page long explanation on what "We can't help you" means? Or a beg for you to stay with them, despite the fact that you got your account for free and asked them to do something they can't?

Again, DUHHHHH.

Please quote your own correspondance aswell as all of ANet's replies, in order that 1. We can understand what they are refuseing to do, and 2. Because that is the only fair method of reviewing any customer service.

Because this thread has deteriorated it's time for it to be closed.