Heroes Equipping Customized Items

jjiinx13

Frost Gate Guardian

Join Date: Aug 2005

Southeast USA

Hounds Of Creegus

29 Nov 2006 at 18:55 - 1

I looked to see if there were any topics on this already and didnt find any so if there is a thread I apologize and please merge this with it.

I have previously equipped items on my heroes that were customized to my character. But now I can't. Has anyone else noticed this. Is it supposed to be this way or is it a bug from and update?? Any assistance or information would be greatly appreciated. Thanks in advance, Jinx

KoalaMeatPie

Wilds Pathfinder

Join Date: Apr 2006

Cute And Fluffy in My Tummy

Cult Classic [CC]

29 Nov 2006 at 19:12 - 2

*sigh*

Look around the forums, many many threads like this, and the devs are actively working on it.

But its nice to know that its not just the bonus items.

Chief

Site Contributor

Join Date: Apr 2005

29 Nov 2006 at 19:31 - 3

Yes, I did last night and reported the problem, but the ticket was immediately closed with the canned reply.

Quote:

Response (Jonathan) 11/29/2006 12:03 AM
Hello,

Thank you for contacting the Guild Wars Support Team.

Your information has been sent to our developers for review. You may be contacted again if more information is needed on this issue. However, if no further information is needed, your ticket may be set to "Closed" without any further correspondence. (Also, please be aware that we are unable to recover any items or characters that have been lost to your account for any reason.)

Our developers will not be able to personally respond to you to let you know the status of this issue or any related fix, but please be assured that they are looking into the issue. (Our Game Updates page is a good place to keep up with the latest changes to the game: http://www.guildwars.com/support/gameupdates/)

If this issue is confirmed as one that requires change, it will be placed on a list and prioritized along with any other issues that exist in the game. In the direst of emergencies, some high-priority issues are scheduled to be fixed within days or even hours of when the issue is first discovered. However, please understand that most issues take several weeks or months before a fix is designed, constructed, tested, and eventually passed into the live game environment.

Thank you for your support and patience.

Regards,
The Guild Wars Support Team After I tested further, I could not equip any BONUS item on any hero. Moreover, I could not equip the BONUS item in any of my weapon slots. I had a Guildie conduct the same process and also had the same effect. We deleted all the bonus items and reapplied the /bonus and had zero sucess with second attempt to equip heroes or our slots.

Was your problem with any customized weapon or a BONUS item?

jjiinx13

Frost Gate Guardian

Join Date: Aug 2005

Southeast USA

Hounds Of Creegus

29 Nov 2006 at 19:50 - 4

ok thanks for the replies... Koala, I did look and didn't find anything referring to inability to equip customized items on Heroes. I guess I didn't us the proper search criteria but I did use the search function. I had not tested it on equipping the bonus items on my actual characters but I just did and same thing. No error just didn't equip. I did send a bug ticket to support also. I expect I'll probably get a similar response. But glad to hear they are already aware and working on it.
~~Jinx

Clemtiger007

Pre-Searing Cadet

Join Date: May 2005

29 Nov 2006 at 20:56 - 5

I haven't seen anywhere that said they were actively working on it, but I would have to assume they are.

It should not be a difficult issue to fix, unless it does have a desired effect that the heroes can't use the bonus items (or customized for the player).