Yeah, need some help here. - Guild Wars Guru archive powered by Guild Wars Legacy

Captain Hair Man

Ascalonian Squire

Join Date: Dec 2006

Super Guild

N/A

31 Dec 2006 at 17:22 - 1

So, I heard a good bit about the game and there's 3 campaigns right? So I chose Factions since it seemed more PvP. But it wont let me play. I purchased GuildWars factions Collector's edition
for $70.00 from EB Games, install it it took the access key I created an account and when I log on it says your account is not currently authorized and I can't play the game.....it says I need to buy a campaign.

HELP!

Antheus

Forge Runner

Join Date: Jan 2006

31 Dec 2006 at 17:39 - 2

You can only create characters in Cantha, if you only own Factions.

Captain Hair Man

Ascalonian Squire

Join Date: Dec 2006

Super Guild

N/A

31 Dec 2006 at 17:45 - 3

Ok, well how do I get into Cantha? I don't see a change continent option.

Darcy

Never Too Old

Join Date: Jul 2006

Rhode Island where there are no GW contests

Order of First

W/R

31 Dec 2006 at 17:52 - 4

Using the "Search" function, I found quite a few threads on this problem. None of the advice given by forum members seems to help.

All you can do is contact support at http://www.plaync.com/us/support/prod_48.html

Captain Hair Man

Ascalonian Squire

Join Date: Dec 2006

Super Guild

N/A

31 Dec 2006 at 18:01 - 5

Yeah I did that already. But what it seems to be is that I'm not in the right continent for my appropriate campaign. So how do I do that. How do you guys get to the 3 different ones. Can't I do the same to get into Cantha.

Batou of Nine

Desert Nomad

Join Date: Aug 2005

California, USA

Angel Sharks [AS] (RiP [KaiZ] T__T")

Mo/E

31 Dec 2006 at 18:23 - 6

When you are attempting to log in...is that when it says you must purchase a campaign?? Of have you gotten past login?

If it is the case of the first question then it seems it is simply a case of properly registering your CD Key for the Factions campaign. At this point, if you HAVE already done this then, yes, the last thing you can do is contact PlayNC Support. Once you go to this website; http://help.plaync.com/cgi-bin/playn...e=myq_ilp.php; you can choose to create an account, or not and simply submit a question straight away to them...

Hopefully, you won't have to bring it that far... Here are some other links to read through to make sure you have done everything properly.

GW Account Creation:: http://help.plaync.com/cgi-bin/playn...&p_t opview=1

GW CD Key Additions:: http://help.plaync.com/cgi-bin/playn...&p_t opview=1

I hope that helps, please don't hesitate to PM me with further questions or send PlayNC Support a help ticket. I always enjoy helping new players get into the gorgeous game that is Guild Wars. I'll see ya in game!

Cheers!

P.S. If you HAVE gotten past the login point, when you create an RP character you should only have the option to create a Canthan character... So i am pretty certain that it has nothing to do with the "wrong continent". If it still says "You must purchase a campaign", then it has something to do with improper game install, or improper registry of your game CD Key... Just a bit more tah think about...

nbajammer

Krytan Explorer

Join Date: Jun 2005

Iowa

Blade And Rose [BaR]

Mo/

31 Dec 2006 at 18:27 - 7

Are you able to create a character? If so, are you choosing Prophecies or Nightfall? If so, that's the problem.

Captain Hair Man

Ascalonian Squire

Join Date: Dec 2006

Super Guild

N/A

31 Dec 2006 at 18:39 - 8

Quote:

Originally Posted by nbajammer

Are you able to create a character? If so, are you choosing Prophecies or Nightfall? If so, that's the problem.

No, I get to the screen after login and I see the 4 character creation slots. But it will not allow me to create or play the game,the buttons are grayed in, and there's a red box in the middle of the screen saying that I am not authorized to play the game because I haven't bought a campaign yet. Which I have... I bought Factions... and gave it the key... this makes no sense.

Manfred

Krytan Explorer

Join Date: Oct 2005

31 Dec 2006 at 18:41 - 9

Hmm. I have no frikkin clue. In the login screen for the client there should be a link that says "Create account or add access key," and you've clicked on that and created your account, right? Or you have account created already?

If you do have a user email and password, strill try clicking that link and adding factions on.

nbajammer

Krytan Explorer

Join Date: Jun 2005

Iowa

Blade And Rose [BaR]

Mo/

31 Dec 2006 at 18:56 - 10

Hmm next thing I'd check is to see if it took the CD Key..go back to the login screen and choose the Add/Manage CD Keys screen, it should ask for the login, after you do that what does it say?

Captain Hair Man

Ascalonian Squire

Join Date: Dec 2006

Super Guild

N/A

31 Dec 2006 at 19:06 - 11

It did take the key, I made sure of that. I'm reinstalling now and trying again. Who knows, maybe I'll get lucky.

Antheus

Forge Runner

Join Date: Jan 2006

31 Dec 2006 at 19:39 - 12

Just to make sure.

Where did you buy the key? Was it a box from the store, or the PlayNC online store?

Captain Hair Man

Ascalonian Squire

Join Date: Dec 2006

Super Guild

N/A

31 Dec 2006 at 19:43 - 13

Alright, so I did the reinstall... Same problem. It's almost like there is a problem with the key. I entered it in and saw it take it, but when I go into edit account, manage access Keys, there is still nothing there, not even Factions. So, I entered my key in again, thinking maybe I was just imagining the game taking it. But the key is now invalid, so it had to.. yep I'm screwed. PlayNC better hurry up.

Captain Hair Man

Ascalonian Squire

Join Date: Dec 2006

Super Guild

N/A

31 Dec 2006 at 19:45 - 14

Quote:

Originally Posted by Antheus

Just to make sure.

Where did you buy the key? Was it a box from the store, or the PlayNC online store?

It's the GW Factions collectors edition. Got it in the EB games store at the mall.

Akshara

Krytan Explorer

Join Date: May 2005

31 Dec 2006 at 19:48 - 15

If it was a used copy, then the key won't work since it's already assigned to someone's account. If it was a new copy, I'd take it back to EBGames, explain the problem, and get another copy.

Captain Hair Man

Ascalonian Squire

Join Date: Dec 2006

Super Guild

N/A

31 Dec 2006 at 19:55 - 16

Quote:

Originally Posted by Akshara

If it was a used copy, then the key won't work since it's already assigned to someone's account. If it was a new copy, I'd take it back to EBGames, explain the problem, and get another copy.

Yeah, it was brand new. Too bad I got it when I went to NJ for the holidays. I live in SC.

nbajammer

Krytan Explorer

Join Date: Jun 2005

Iowa

Blade And Rose [BaR]

Mo/

31 Dec 2006 at 20:42 - 17

Quote:

Originally Posted by Captain Hair Man

but when I go into edit account, manage access Keys, there is still nothing there

Did you type the key in correctly? I suspect it's doing that because you might have mistyped a single character in the code. Maybe typed a zero instead of an O, for example. It's showing you the X because there is no key attached to the account. So the key apparently didn't take.

Akshara

Krytan Explorer

Join Date: May 2005

31 Dec 2006 at 20:54 - 18

Quote:

Did you type the key in correctly? I suspect it's doing that because you might have mistyped a single character in the code.

That's what I was thinking as well. I've done that before, simple misread of the key code itself. It's not hard to do.

Captain Hair Man

Ascalonian Squire

Join Date: Dec 2006

Super Guild

N/A

31 Dec 2006 at 21:09 - 19

I must of looked over the key a thousand times, I don't see how.

Coridan

Forge Runner

Join Date: Jun 2006

US

Old Married Gamers {OMG}

W/

31 Dec 2006 at 23:53 - 20

I would definetely get in contact with support if you have not done so yet they should be able to resolve your problem

Tenik

Pre-Searing Cadet

Join Date: Jan 2007

01 Jan 2007 at 01:45 - 21

Did you make sure you were putting in zero's and O's properly (as in all zero's look like an O with a dash through it)?

heist23

Journeyman

Join Date: Jul 2005

R/Mo

01 Jan 2007 at 03:13 - 22

we can already be sure that he didn't mistype the key. he's already said that the game accepted the key as valid, and then turned straight around and denied it.

Support's your best option. hope it gets fixed sometime soon.

EatMoreCarbs

Frost Gate Guardian

Join Date: Jul 2006

NJ, USA

Dragons Will Eat Your [Face]

R/Mo

01 Jan 2007 at 03:27 - 23

The CE edition comes with a lot of acces keys, you sure you put the correct key in?

nbajammer

Krytan Explorer

Join Date: Jun 2005

Iowa

Blade And Rose [BaR]

Mo/

01 Jan 2007 at 03:38 - 24

Quote:

Originally Posted by heist23

we can already be sure that he didn't mistype the key. he's already said that the game accepted the key as valid, and then turned straight around and denied it.

Support's your best option. hope it gets fixed sometime soon.

Except the game didn't accept the key, because when I asked what it said under Add/Manage Access Keys he said there was nothing there. If the game had accepted it, the key would be listed. I still think it's a mistyped key, or an incorrect key (the music key, maybe?).

warriorsmiley

Krytan Explorer

Join Date: Oct 2005

Vandal Hearts [VH]

W/

01 Jan 2007 at 04:42 - 25

Why would you post this in the GVG section of the forum.

Shadowfox1125

Forge Runner

Join Date: Mar 2005

PST

W/

01 Jan 2007 at 05:10 - 26

Quote:

Originally Posted by EatMoreCarbs

The CE edition comes with a lot of acces keys, you sure you put the correct key in?

This was what I was thinking..

The Sun Reaper

Pre-Searing Cadet

Join Date: Dec 2006

Adepts Of The Sun [SUN]

D/Mo

01 Jan 2007 at 06:28 - 27

hm i would say go to support and ask help or go to a a net store which i ahve no idea where at

Divineshadows

No power in the verse

Join Date: Sep 2005

San Francisco, CA

01 Jan 2007 at 08:03 - 28

Quote:

Originally Posted by warriorsmiley

Why would you post this in the GVG section of the forum.

I was wondering the same thing...hence this thread is being moved.

Captain Hair Man

Ascalonian Squire

Join Date: Dec 2006

Super Guild

N/A

01 Jan 2007 at 17:17 - 29

I'm positive I have the right key, and I'm positive i entered it in right. it's the only one that is 25 characters and has GW Factions Access Key on it. Also, I did the whole play nc help thing and they did respond but they really haven't done anything yet, to fix the problem.

sir lockt

Lion's Arch Merchant

Join Date: Apr 2006

The Netherlands

Lightning Strikes Twice

Mo/

02 Jan 2007 at 11:23 - 30

contact support: www.guildwars.com
they should be able to help you...

Captain Hair Man

Ascalonian Squire

Join Date: Dec 2006

Super Guild

N/A

02 Jan 2007 at 23:23 - 31

So how long does it usually take for them to respond? I still got nothing from them.