[Feedback - All ok? Problems?] Checking on Wintersday Weapon Distribution

Gaile Gray

Gaile Gray

ArenaNet

Join Date: Feb 2005

Hey, there,

We've had a few scattered reports of possible problems with the Wintersday Weapon distribution. This is the process of talking with the Xunlai Tournament Agent and either retrieving the weapons that you won, through competition, or won through predicting using the contest interface.

Now remember:
  • If we do not have your account name (user name, not character name) we cannot make the distribution. Update your information and we'll catch you in a few days when the files are pulled and updated again.
  • If you were in a small window of time when the system first went into being, you needed to vote again to validate them.
So, here is what we need you to help us with. The fastest solution will come through emailing [email protected] with the followign information:
  • Game account name. This is your user or log-in name, not your character name.
  • How many weapons did you qualify to receive? (Do not include the "one free" bonus weapon for taking part. Check the rules for details of how to find out exactly what you're entitled to.)
  • Did you compete, predict, or both?
  • When did you make your prediction? (Please give approximate date, time, and time zone, if at all possible.)
  • How many weapons did you receive?
Thanks for your help in providing this information! Naturally, if you got what you were supposed to get, that info would be helpful, too!

dr1zz one

Wilds Pathfinder

Join Date: Nov 2005

R/

so do we submit a problem ticket or do we resubmit information through the website?

Gaile Gray

Gaile Gray

ArenaNet

Join Date: Feb 2005

Quote:
Originally Posted by dr1zz one
so do we submit a problem ticket or do we resubmit information through the website?
A Support Ticket is great, and if you've done that, it's fine. If you have not, or if you would like to provide the information here as well, that's helpful in resolving the issue. (If you did submit a Support ticket and write here as well, let us know. I will amend the post to ask that question, too.)

Thanks for asking.

logik

Ascalonian Squire

Join Date: May 2006

i can't provide any of the informaiton as the problem i am having is that my Xunlai tournament house account just does not exist anymore.
I signed up awhile back, made predictions. After the tournament i logged in again to see how i did and realized i didn;t really come close. But then you guys made an announcement that everyone would recieve one weapon for participating. So once you posted the news about when the discirbution will take place i decided to make sure my info was correct (as the articel sugested) but that time i could not log in, nor could i retrieve my password, my account was simply gone. I used the same email for the Tournament house as my account name, and it was still even saved on my computer so i know i didn't enter wrong email.

Dralspire

Retired

Join Date: Apr 2005

I had no problems with the agent transactions.

How many weapons did you qualify to receive?
1 from prediction (+1 bonus for participation)

Did you compete, predict, or both?
I only predicted via your website.

When did you make your prediction?
Signed up for the account very much when the system went live, logged in and found that no bets could be placed yet, and eventually placed my bet approx. 1-2 weeks later.

How many weapons did you receive?
2 total

gsampl4

gsampl4

Academy Page

Join Date: Sep 2005

US, Georgia

LORD

R/Mo

I opened up a ticket last night at about 10:15 P.M. EST. I opened the ticket to give you a heads up that there may be some people with problems. The last I checked my picks against the results listing I had three correct matches. I can still login with my account on your site and see what I choose and that account name matches my GW login account.

How many weapons did you qualify to receive?
1 from prediction (+1 bonus for participation)

Did you compete, predict, or both?
I only predicted via your website.

When did you make your prediction?
For the life of me though I cannot remember an exact date and time that I logged on and made my selections. But it was like Dralspire above, Signed up for the account very much when the system went live, logged in and found that no bets could be placed yet, and eventually placed my bet a few weeks later.

How many weapons did you receive?
None.

Unlucky Slayer

Unlucky Slayer

RAGE INCARNATE

Join Date: Apr 2006

Sitting at The Guild Hall 2, being happy.

Nerd Clan [NK]

R/

How many weapons did you qualify to receive?
1 from prediction (+1 bonus for participation)

Did you compete, predict, or both?
I only predicted.

When did you make your prediction?
I think a week after the announcement of the contest thing.

How many weapons did you receive?
2

No problems getting said items when the time came to recieve them. Fast and easy.

Yes I used most of Dralspire's answers as they were what I would have typed anyway.

Darcy

Darcy

Never Too Old

Join Date: Jul 2006

Rhode Island where there are no GW contests

Order of First

W/R

I had no problems with the agent transactions and received 2 wintergreen weapons total.

How many weapons did you qualify to receive?
1 from prediction (+1 bonus for participation)

Did you compete, predict, or both?
I only predicted via your website.

When did you make your prediction?
Signed up for the account very much when the system went live, logged in and found that no picks could be made yet, and eventually made my picks when allowed to do so.

IGN of character who picked up weapons: Salitha De Couer

By the way, the whole thing was great fun. I know nothing about PvP guilds and still got two correct picks.

Mournblade

Mournblade

Furnace Stoker

Join Date: May 2005

Houston, Texas

Dawn Treaders [DAWN]

W/Mo

How many weapons did you qualify to receive?
1 from predictions (guessed 3 right)

Did you compete, predict, or both?
Predict

When did you make your prediction?
Friday, 12/15/06 (3:50PM Central Time Zone) - I used the wrong account name, but corrected on 01/10/07

Received 0 items in-game.

carbajac

carbajac

Krytan Explorer

Join Date: Mar 2006

The Medicine Cabinet [PILL]

E/

How many weapons did you qualify to receive?
I guessed 2 correct, so I qualified to receive one item.

Did you compete, predict, or both?
I predicted.

When did you make your prediction?
I registered before voting could take place and voted the evening before the last day of voting. I am in the MST or GMT -7 hours.

How many weapons did you receive?
I only received one item, which I assume was for participating.

logik

Ascalonian Squire

Join Date: May 2006

Quote:
Originally Posted by logik
i can't provide any of the informaiton as the problem i am having is that my Xunlai tournament house account just does not exist anymore.
I signed up awhile back, made predictions. After the tournament i logged in again to see how i did and realized i didn;t really come close. But then you guys made an announcement that everyone would recieve one weapon for participating. So once you posted the news about when the discirbution will take place i decided to make sure my info was correct (as the articel sugested) but that time i could not log in, nor could i retrieve my password, my account was simply gone. I used the same email for the Tournament house as my account name, and it was still even saved on my computer so i know i didn't enter wrong email.
well, i thought i would not have proof that i actually did register and participate, but i just found the registration email i recieved at the time of registration, so i did have an account and now it's gone. I will make a support ticket for this...

Gaile Gray

Gaile Gray

ArenaNet

Join Date: Feb 2005

Hey, guys,

Here's what I've learned. This matter is being investigated actively right now. If you would be so kind, please share the information that you've given me, on the forum, via email to [email protected]. (I would pass it along, but I don't want to ask for user names/game account names in a public forum, and my PM box is perpetually full.)

Please note what our tournament coordinator says:
Many of the people that registered for the Xunlai Tournament House gave us incorrect information. We were able to figure out most of the accounts but there will be some that still need updating.

Players needed to provide their Guild Wars Account Name. This is the email address that they log into the game with. Players can go onto the Xunlai Tournament House web page and update their account at http://www.guildwars.com/competitive...se/default.php.

If they are having trouble logging in to the Xunlai page or if they feel that their information is correct and they are still unable to collect their prizes, please write to [email protected].

Those writing should provide their account name so that we can look it up and find out its status.
He added:
We will look into each and every case. Anyone that feels they are missing any items should first make sure they registered correctly (giving us their game log in email address) and then if they are still missing items, they need to email [email protected] with their specific details.
Thanks, everyone, and we'll move forward on this to give as speedy a resolution as possible.

Dralspire

Retired

Join Date: Apr 2005

Do you still want users to post replies to your four questions above in this thread?

Gaile Gray

Gaile Gray

ArenaNet

Join Date: Feb 2005

Quote:
Originally Posted by Dralspire
Do you still want users to post replies to your four questions above in this thread?
Thank you for pointing out that that would be a question with the many updates to this thread.

I have updated/edited my initial post, and I think that might answer the question, but in short, we are requesting reports, with the list of questions that I provided plus the user name, to [email protected].

iksarious noom

iksarious noom

Lion's Arch Merchant

Join Date: Jun 2006

a really small town in colorado

E/

How many weapons did you qualify to receive?
1 from prediction (+1 bonus for participation)

Did you compete, predict, or both?
I only predicted.

When did you make your prediction?
the day that voting was released

How many weapons did you receive?
none

sorry that i couldn't send a report, it wouldn't work for me. but there's my info. and if u could fix it, that would be, awsome, i been waiting for my wintergreen.

Mournblade

Mournblade

Furnace Stoker

Join Date: May 2005

Houston, Texas

Dawn Treaders [DAWN]

W/Mo

Thanks for addressing this so promptly Gaile. =)

eloc_jcg

eloc_jcg

Lion's Arch Merchant

Join Date: Sep 2006

Canada

Guards Of The Citadel [GotC]

E/Rt

I got my 2 items no problem at all. Just went right to LA and talked to him.

MrTumnus

Frost Gate Guardian

Join Date: Jan 2006

Mo/R

How do we know how many we qualified to receive? Did we get that from the Tourney agent (in LA?).

If that's the case, then I just qualified for one (apparently i got none right ) and got one.

Or was there another way to verify the amount?

Note: I have received one wintergreen weapon as a consolation prize for not getting any right, this is not a complaint, just curious as to how I could verify how many I was entitled too.

Thanks.

Dralspire

Retired

Join Date: Apr 2005

From the rules:

You get 1 point per guild you placed in the right ladder position.

# of points earned = Prizes won
1-10 = 1 wintergreen weapon
11-20 = 2 wintergreen weapons
21-32 = 3 wintergreen weapons

In addition, you get 1 additional wintergreen weapon simply for participating.

RTSFirebat

RTSFirebat

The Humanoid Typhoon

Join Date: May 2005

UK

Servants of Fortuna [SoF]

R/

Quote:
Originally Posted by Gaile Gray
A Support Ticket is great, and if you've done that, it's fine. If you have not, or if you would like to provide the information here as well, that's helpful in resolving the issue. (If you did submit a Support ticket and write here as well, let us know. I will amend the post to ask that question, too.)

Thanks for asking.
Gaile I logged a support ticket because I mistakely gave the wrong e-mail address and was told there was nothing they could do to help me

Quote:
Thank you very much for contacting the Guild Wars Customer Support Team. Unfortunately, the Customer Support team is unable to assist you with this issue. We apologise for any inconvenience that this might cause you.

Please feel free to contact the support team again if you encounter any other problems.
So I will try the above e-mail address, but I can't agree with your "Log it with support" statement, because it didn't help me

Saraphim

Saraphim

Jungle Guide

Join Date: Mar 2006

The Hand of Omega [WHO]

E/

I'm one down... but as there's a tie for 8th place does that throw out the rest? I don't know..


How many weapons did you qualify to receive?
1 (+1 for participating). I just checked the two lists again, I had 18th place the same as the revised final list.

Did you compete, predict, or both?

Predicted

When did you make your prediction?
I registered when the form went up and voted as soon as I could, but can't really be accurate on the date. Sorry. GMT.

How many weapons did you receive?
One.

IMMORTAlMITCH

Desert Nomad

Join Date: Dec 2005

Straight Outta Kamadan [KMD]

Me/

How many weapons did you qualify to receive?
1 (+1 for participating). I predicted 3 spots correctly

Did you compete, predict, or both?
Predicted

When did you make your prediction?
I registered when the form went up and voted as soon as I could, but can't really be accurate on the date. Sorry. GMT.

How many weapons did you receive?
Zero, the xunlai agent won't give me anything.

Grasping Darkness

Grasping Darkness

Banned

Join Date: Nov 2005

I didnt check to see what my bets were. I just went to the Xulani agent and he gave to 2 cool weapons. Thanks Gaile an Anet team for putting another cool thing in the game that didn't come with the game.

getalifebud

Frost Gate Guardian

Join Date: Apr 2006

N/

Hey, I am pretty sure I predicted one right, but I am not going onto guild wars until thursday, I should still be okay to collect items then right?

kyro27

kyro27

Krytan Explorer

Join Date: Dec 2005

plattsburgh

we are all pretty [ugly]

can somebody send me the list of what places everybody came in? im coming up with te same problems here and i just want to see how many of them i won so i can be correct with my stuff, thanks alot

ericdanie

Frost Gate Guardian

Join Date: Jan 2006

Rio de Janeiro - Brazil

Tribo dos Reis [TdR]

R/

No problems here.

How many weapons did you qualify to receive?
1 from prediction (+1 for participation)

Did you compete, predict, or both?
I only predicted via your website.

When did you make your prediction?
Signed up for the account very much when the system went live, logged in and found that no bets could be placed yet, and eventually placed my bet 1 day after you could start making predictions. From the moment I signed up all the info was correct.

How many weapons did you receive?
2 total

griffinz

griffinz

Lion's Arch Merchant

Join Date: Jul 2006

British Columbia

The Lost Reign [SEEK]

Me/W

I had it all thought up and tried to predict, but when I got down to doing it, the tournaments were over. But I still got entitled to one wintersgreen item. Why is that?

Either way, I'm really glad, because it looks so pretty.

Gaile Gray

Gaile Gray

ArenaNet

Join Date: Feb 2005

Two more bits of info:

The list of winners, in order, can be found here.

And the Xunlai Tournament Agent will be accessible for a month, so there's no rush to claim your prizes. Personally I would do so before the end of January, but that's just be, being a little conservative.

Congratulations to all who get the weapons!

RTSFirebat

RTSFirebat

The Humanoid Typhoon

Join Date: May 2005

UK

Servants of Fortuna [SoF]

R/

Question: If we sent an e-mail off and corrected it on the Tourny site, how do we know that our problem is going to be fixed? I didn't even get an auto-responce and support was no help, so what do we do next?

Drevik Crimson Hero

Drevik Crimson Hero

Ascalonian Squire

Join Date: Feb 2006

Reno, NV

LBS Graduate, Founder- Kirin Dragon Slayers[DS], Honorable Knight[Honk], Draco Electrum[Claw]

W/Mo

I did not check my predictions as frankly I do not care about PVP. I did get two wintergreen items. Thank you. BTW, thank you also for the Christmas Card.

Jetdoc

Jetdoc

Hell's Protector

Join Date: Jul 2005

The Eyes of Texas [BEVO]

D/A

How many weapons did you qualify to receive?
1 for participation

Did you compete, predict, or both?
I was unable to make a prediction because the site would not send me a confirmation e-mail.

When did you make your prediction?
Signed up for the account a couple of days after the system went live, but couldn't log in because I didn't get a confirmation e-mail. I filed a support ticket and they responded that it must be a problem on my end. However, a couple of weeks after the contest ended, I re-registered using my same e-mail, and finally got a confirmation e-mail. Sounds like the system was very glitchy.

How many weapons did you receive?
1 total - I've very glad that the system recognized that I registered well before the cutoff date, even if I wasn't able to get a confirmation e-mail.[/QUOTE]

Titan Chrae

Titan Chrae

Frost Gate Guardian

Join Date: Jul 2005

Frozen Lake

Illustrious Chromatic Enigmas (ICE)

Mo/

How many weapons did you qualify to receive?

1 from prediction (4 correct placements)
1 bonus for participation


Did you compete, predict, or both?

Predict only

When did you make your prediction?

I signed up before predictions could be made and made the predcition a day or two after it was open.

How many weapons did you receive?

2

getalifebud

Frost Gate Guardian

Join Date: Apr 2006

N/

# How many weapons did you qualify to receive? 1+bonus1 (got 2 right)
# Did you compete, predict, or both?Predicted
# When did you make your prediction? 10AM GMT+1, when the house opened
# How many weapons did you receive? 1 (so no bonus or no gain from predictions)

Gaile Gray

Gaile Gray

ArenaNet

Join Date: Feb 2005

Remember now: If you had a glitch with distribution, please provide the details asked for above and write the email address. They really will help you!

getalifebud

Frost Gate Guardian

Join Date: Apr 2006

N/

Yep, I sent an Email as well.

Green Thunder

Green Thunder

Academy Page

Join Date: Jul 2005

Brescia, Italy

Ancient Phoenix

R/Mo

How many weapons did you qualify to receive?
1 from prediction (+1 bonus for participation)

Did you compete, predict, or both?
I predicted

When did you make your prediction?
the day after that voting was released

How many weapons did you receive?
none

blobby

blobby

Academy Page

Join Date: Dec 2006

Stop Stealing [agro]

Mo/W

Hi,
I did enter the predictions wintergreen contest a while back when it was active.
I got none right but I should've got a green candy weapon for entering.
However, I read this and I thought I might've done my details incorrectly.
To no surprise I had entered my email incorrectly. I changed the email to the correct account name and waited a few days. I can still not get any wintergreen candy weapons from kun shao. what do I need to do?

blobby

blobby

Academy Page

Join Date: Dec 2006

Stop Stealing [agro]

Mo/W

I guess tis s pretty useless cus the email link doesn't work and no one has tried to answer any of these problems tbh

Gaile Gray

Gaile Gray

ArenaNet

Join Date: Feb 2005

I am fairly sure that all the emails have been compiled, and that all reported problems have been addressed through checking the records and enabling the distribution to go forward. Keep in mind that we do not pull records every day, so it can take a few days for you to correct your info, and us to get it in a fresh information pull and then get the item distributed back to you.

Please do continue to write [email protected] if you have further difficulties! If you correct your information and do not receive your item (2) in-game within 5 days, write the same email address and give the dates so that the folks working on this can research the cause of the delay and get back to you with a probable date for you to be able to retrive your prize or prizes.

Mournblade

Mournblade

Furnace Stoker

Join Date: May 2005

Houston, Texas

Dawn Treaders [DAWN]

W/Mo

It's not useless if you follow instructions. I was able to get my items after following Gaile's request.