Editting your guild wars account info... - Guild Wars Guru archive powered by Guild Wars Legacy

Captain Arne Is PRO

Banned

Join Date: Jun 2005

29 Jan 2007 at 01:12 - 1

My message to support:

Quote:

WHY IS THE SYSTEM SO BAD?
I make a PlayNC master account and try to link it to my Guild Wars account so I can edit the account info, and it just doesn't work.

I input my CD-key where it tells me to, and it says it's already in use.

OBVIOUSLY IT'S IN USE! I'm trying to add my current Guild Wars account to my PlayNC master account so I can edit the account info!

WHEN WILL PEOPLE BE ABLE TO EDIT THEIR GUILD WARS ACCOUNT INFO LIKE ANY OTHER NORMAL PROGRAM?

My question to you all: any way to edit the account info, legally?

Mehfone

Ascalonian Squire

Join Date: Oct 2006

W/Mo

29 Jan 2007 at 01:17 - 2

Log on to Guild Wars and click "Edit Info" at the bottom left I believe. And here I am trying to UNLINK my account from PlayNC, because I can no longer change my login e-mail.

Captain Arne Is PRO

Banned

Join Date: Jun 2005

29 Jan 2007 at 01:19 - 3

I can't change a thing.

I click that edit info, click change password, and guess what?

"Click the following link to edit your account info:

www.PlayNC.com"

Loviatar

Underworld Spelunker

Join Date: Feb 2005

29 Jan 2007 at 01:33 - 4

Quote:

Originally Posted by Captain Arne Is PRO

I can't change a thing.

I click that edit info, click change password, and guess what?

"Click the following link to edit your account info:

www.PlayNC.com"

click that pale blue link

log into your master NCsoft account

select *manage* to change everything except the email login on the login screen.

takes less than 2 minutes to change the login screen pass as i just timed it now while switching it

Captain Arne Is PRO

Banned

Join Date: Jun 2005

29 Jan 2007 at 01:43 - 5

I make a PlayNC master account and try to link it to my Guild Wars account so I can edit the account info, and it just doesn't work.

I input my CD-key where it tells me to, and it says it's already in use.

OBVIOUSLY IT'S IN USE! I'm trying to add my current Guild Wars account to my PlayNC master account so I can edit the account info!

I would need to link the accounts before it'd be useful, and when I try to link it the only way it says, it messes up.

Jazmyn Zia

Pre-Searing Cadet

Join Date: Sep 2006

That place I call home. USA

Shiverpeak Construction Company {SCC}

W/

29 Jan 2007 at 01:50 - 6

I have been having the same exact problem with my account, whats even worse, is I think someone hacked my account. I emailed PLAYNC and still nothing that will help and oh yeah, they said "Sorry about your recent mishaps, we hope you can resolve your problems. Thank you NCSoft Support" What the heck is that?????? One last question, it's silly but, why under my name does it say Pre-Searing Cadet? And how do I change that? I have been playing GW since a month after the first chapters realese. Pre -Searing Cadet my butt. lol

Loviatar

Underworld Spelunker

Join Date: Feb 2005

29 Jan 2007 at 01:55 - 7

Quote:

Originally Posted by Jazmyn Zia

I have been having the same exact problem with my account, whats even worse, is I think someone hacked my account. I emailed PLAYNC and still nothing that will help and oh yeah, they said "Sorry about your recent mishaps, we hope you can resolve your problems. Thank you NCSoft Support" What the heck is that??????

did you use the

*this did not solve my problem * link to update the support ticket and tell them it is not solved?

they were very helpful to me in getting a similar mess straightened out

Captain Arne Is PRO

Banned

Join Date: Jun 2005

29 Jan 2007 at 01:59 - 8

Quote:

Originally Posted by Jazmyn Zia

I have been having the same exact problem with my account, whats even worse, is I think someone hacked my account. I emailed PLAYNC and still nothing that will help and oh yeah, they said "Sorry about your recent mishaps, we hope you can resolve your problems. Thank you NCSoft Support" What the heck is that?????? One last question, it's silly but, why under my name does it say Pre-Searing Cadet? And how do I change that? I have been playing GW since a month after the first chapters realese. Pre -Searing Cadet my butt. lol

It's a GWGuru-only ranking system, based on the number of posts..

The more you get, the seemingly more 'skilled' your title becomes.

Envious

Frost Gate Guardian

Join Date: Dec 2006

13N/144E FoKai

29 Jan 2007 at 02:00 - 9

Quote:

Originally Posted by Jazmyn Zia

I have been having the same exact problem with my account, whats even worse, is I think someone hacked my account. I emailed PLAYNC and still nothing that will help and oh yeah, they said "Sorry about your recent mishaps, we hope you can resolve your problems. Thank you NCSoft Support" What the heck is that?????? One last question, it's silly but, why under my name does it say Pre-Searing Cadet? And how do I change that? I have been playing GW since a month after the first chapters realese. Pre -Searing Cadet my butt. lol

The "Pre-Searing Cadet" title is the forums default title they give you when you first register your account on Guildwarsguru.com. The only way you can change that is to increase your post number.

Captain Arne Is PRO

Banned

Join Date: Jun 2005

29 Jan 2007 at 05:09 - 10

Reply from support:

Quote:

Hello Mike,

Thank you for contacting us with your question about changing your password for Guild Wars! We have researched this issue in our online Knowledge Base and found an article for you that should answer your question. You can find the article at the following link:

Title: How do I change my Guild Wars password?
URL: http://www.plaync.com/us/support/doc_4428.html?prod=48

If you have ever visited the Guild Wars Official Store from inside your game account, you were forced to integrate that game account with the PlayNC account support system. The reason for this is because all billing transactions from within the Guild Wars Official Store are processed through the PlayNC billing system.

After integrating, you will need to manage your game account from the PlayNC master account you associated with your game account. The ability to change an e-mail address for a Guild Wars game account on a PlayNC master account is unavailable. You will need to continue accessing your Guild Wars account using the e-mail address that is currently associated with the account.

If you need assistance with accessing the PlayNC master account where you integrated your game account, please provide us with the following information:
-- What is the date of birth registered to your account?
-- What are the access keys associated with your Guild Wars game account? (please include access keys from all campaigns)

Regards,
The Guild Wars Support Team

N E D M

Desert Nomad

Join Date: Sep 2006

Officer's Club

Gameamp Guides [AMP]

29 Jan 2007 at 06:03 - 11

um there it is

If you need assistance with accessing the PlayNC master account where you integrated your game account, please provide us with the following information:
-- What is the date of birth registered to your account?
-- What are the access keys associated with your Guild Wars game account? (please include access keys from all campaigns)

youknowho

Ascalonian Squire

Join Date: Jan 2009

16 Apr 2009 at 16:49 - 12

This is an old thread but I'm having a similar problem. I created an NCSoft account so I could register my retail box key codes and protect them a little better in case of being hacked.

I created my account, logged in, and entered my Prophecies key code only to be told "That is an in invalid code." So I tried my Nightfall code and got the same error message. Why?! All of these codes are added to my Guild Wars account so they are obviously valid...