Has the internet broken somewhere ? (error 58) - Guild Wars Guru archive powered by Guild Wars Legacy

bilateralrope

Desert Nomad

Join Date: Nov 2005

New Zealand

Xen Of Onslaught (Xen of the Pacific division)

08 Feb 2007 at 02:52 - 1

When I try to login to guild wars the news doesn't load and after I enter my password it says connecting for ages then gives error 58:

Quote:

"Guild Wars was unable to connect to any login servers. This is very likely caused by an Internet routing issue."

It started happening about 5 hours ago, but as I had other stuff to do I decided to wait and see if the problem sorted itself out. Since I have had access since the last patch and I haven't changed anything on my end I'm ruling out problems with a firewall/anti-virus/etc. Since everything else I use online still works, I'm ruling out a problem with my ISP.

So that leaves either a problem with the login servers, or a problem between me and them.

My account is on the American servers and I am located in New Zealand (NZ gets the European boxes for guild wars and I know that the European servers are currently having some trouble). So does anyone know where the problem is ?

sh4d0whunta

Academy Page

Join Date: Sep 2006

New Zealand

W/Mo

08 Feb 2007 at 03:00 - 2

im in new zealand and it dosnt happen to me but it did once i just left it for a day played somthing else and then next day it worked also do you have zonealarm?

bilateralrope

Desert Nomad

Join Date: Nov 2005

New Zealand

Xen Of Onslaught (Xen of the Pacific division)

08 Feb 2007 at 03:09 - 3

I use Sygate for my firewall.

sh4d0whunta

Academy Page

Join Date: Sep 2006

New Zealand

W/Mo

08 Feb 2007 at 04:28 - 4

open your firewall up and find the program list or program settings whatever the place where you can change which programs can acess the internet and make sure guildwars has full internet acess and also disable windows firewall if you have not

bilateralrope

Desert Nomad

Join Date: Nov 2005

New Zealand

Xen Of Onslaught (Xen of the Pacific division)

08 Feb 2007 at 04:48 - 5

Quote:

Originally Posted by sh4d0whunta

open your firewall up and find the program list or program settings whatever the place where you can change which programs can acess the internet and make sure guildwars has full internet acess and also disable windows firewall if you have not

I did have access yesterday, and I haven't changed anything. I did check, and its allowed full access.

I didn't think to check windows firewall, but turning it off was one of the first things I did with this computer. Its still off.

Morgenstern

Frost Gate Guardian

Join Date: Apr 2006

New Zealand

W/R

08 Feb 2007 at 04:55 - 6

Mmm I'm in New Zealand, still works for me. Who is your ISP?

It seems starnge that it would just turn off without you doing anything. Maybe you should call your ISP up? Lol except Slingshot, they never answer ^^

bilateralrope

Desert Nomad

Join Date: Nov 2005

New Zealand

Xen Of Onslaught (Xen of the Pacific division)

08 Feb 2007 at 05:50 - 7

Does anyone know the IP addresses of the login server(s), so that I can ping/traceroute them to see if I can actually see them.

aeroclown

Krytan Explorer

Join Date: May 2005

Louisiana

E/Mo

08 Feb 2007 at 05:59 - 8

If you want to run a trace you can simply start guildwars with the -diag switch.

Open start goto run type "C:\yourpathtoguildwars\gw.exe" -diag this should output a text file in the Gw folder.

You can also try deleting GW from your firewalls program access list. If i am not mistaken Sygate is one of those firewalls that likes to use hashes to verify the validity of a program. Guildwars seems to have been updated today it is quite possible that the firewall did not request authentication of the change in the programs checksum thus denying access to the new executable.

sh4d0whunta

Academy Page

Join Date: Sep 2006

New Zealand

W/Mo

08 Feb 2007 at 06:17 - 9

Quote:

Originally Posted by aeroclown

You can also try deleting GW from your firewalls program access list. If i am not mistaken Sygate is one of those firewalls that likes to use hashes to verify the validity of a program. Guildwars seems to have been updated today it is quite possible that the firewall did not request authentication of the change in the programs checksum thus denying access to the new executable.

oh yes that happened to me but im using zonealarm

synthjeno

Ascalonian Squire

Join Date: Sep 2006

Knights of the free west

E/Mo

08 Feb 2007 at 06:49 - 10

Hey, Im just tryin to pitch in. I have 2 pcs sharin internetconnex on a switch. Now when i switch the network cables of the pcs, both of them cant get onto anet anymore (same code as urs), so im guessing a slight change in ip or summin culd cause these gw errors. Has your ip or something related changed?

Reinstalling Gw helps. The .dat copying never helped. just try a fresh install.
Interested if it works

bilateralrope

Desert Nomad

Join Date: Nov 2005

New Zealand

Xen Of Onslaught (Xen of the Pacific division)

08 Feb 2007 at 07:43 - 11

Quote:

Originally Posted by aeroclown

If you want to run a trace you can simply start guildwars with the -diag switch.

Open start goto run type "C:\yourpathtoguildwars\gw.exe" -diag this should output a text file in the Gw folder.

Done. Which parts of the file should I post here for you guys to look at ?

Quote:

You can also try deleting GW from your firewalls program access list. If i am not mistaken Sygate is one of those firewalls that likes to use hashes to verify the validity of a program. Guildwars seems to have been updated today it is quite possible that the firewall did not request authentication of the change in the programs checksum thus denying access to the new executable.

I still have the same problem with Sygate completly disabled, so I doubt that its causing the problem.

bilateralrope

Desert Nomad

Join Date: Nov 2005

New Zealand

Xen Of Onslaught (Xen of the Pacific division)

08 Feb 2007 at 07:57 - 12

Quote:

Originally Posted by synthjeno

Hey, Im just tryin to pitch in. I have 2 pcs sharin internetconnex on a switch. Now when i switch the network cables of the pcs, both of them cant get onto anet anymore (same code as urs), so im guessing a slight change in ip or summin culd cause these gw errors. Has your ip or something related changed?

Reinstalling Gw helps. The .dat copying never helped. just try a fresh install.
Interested if it works

I tried uninstalling guild wars to reinstall it. The uninstall deleted the log file, the installer (nightfall cd) is not getting past the downloading step and uninstalling deleted the log file I made.

Hengis

Wilds Pathfinder

Join Date: Apr 2006

London

Better Than Life (BTL)

R/

08 Feb 2007 at 09:24 - 13

Apparantly there was a massive DOS (Denial of Service) attack against several of the net's root servers last night.

http://news.bbc.co.uk/1/hi/technology/6338261.stm

This would probably explain the random problems.

I Super Ingenious

Ascalonian Squire

Join Date: Dec 2006

Acid Overlords [ACID]

08 Feb 2007 at 09:28 - 14

I heard somethin like this on TV: ''Attack on 3 of 13 most importat DNS servers...''

Maybe its the reason...

bilateralrope

Desert Nomad

Join Date: Nov 2005

New Zealand

Xen Of Onslaught (Xen of the Pacific division)

08 Feb 2007 at 09:49 - 15

Quote:

Originally Posted by Hengis Stone

Apparantly there was a massive DOS (Denial of Service) attack against several of the net's root servers last night.

http://news.bbc.co.uk/1/hi/technology/6338261.stm

This would probably explain the random problems.

The article says the attacks started tuesday morning and lasted several hours. I was online till about 11pm wednesday night and I didn't notice a problem till about 11am thursday. If we assume that the BBC is talking about the UK timezone, with my times being for New Zealand I don't see why thiis would of effected things when I first noticed trouble, let alone why I'm still having trouble now.

Hengis

Wilds Pathfinder

Join Date: Apr 2006

London

Better Than Life (BTL)

R/

08 Feb 2007 at 10:01 - 16

Quote:

Originally Posted by bilateralrope

The article says the attacks started tuesday morning and lasted several hours. I was online till about 11pm wednesday night and I didn't notice a problem till about 11am thursday. If we assume that the BBC is talking about the UK timezone, with my times being for New Zealand I don't see why thiis would of effected things when I first noticed trouble, let alone why I'm still having trouble now.

My bad.. I ready the article as saying "In the early hours of Thursday morning".. I must read what is there, not what I THINK it says.

Apologies.

aeroclown

Krytan Explorer

Join Date: May 2005

Louisiana

E/Mo

08 Feb 2007 at 19:15 - 17

Quote:

Originally Posted by bilateralrope

Done. Which parts of the file should I post here for you guys to look at ?

I still have the same problem with Sygate completly disabled, so I doubt that its causing the problem.

You can submit the Diagnostic file to Anet in a support ticket for further assistance, but if you want to post it here go ahead and drop the whole file on here.

As for your firewall, some firewalls that are software driven also use background services that interact with your PAL even when the firewall is disabled, you still might try removing the program from the PAL for re-learn.

bilateralrope

Desert Nomad

Join Date: Nov 2005

New Zealand

Xen Of Onslaught (Xen of the Pacific division)

08 Feb 2007 at 19:53 - 18

Quote:

Originally Posted by aeroclown

You can submit the Diagnostic file to Anet in a support ticket for further assistance, but if you want to post it here go ahead and drop the whole file on here.

Sadly that stopped being an option when I uninstalled guild wars.

Quote:

As for your firewall, some firewalls that are software driven also use background services that interact with your PAL even when the firewall is disabled, you still might try removing the program from the PAL for re-learn.

I tried this. No change and sygates traffic log says that every time guild wars or its installer wanted internet access it got it.

If I took a copy of someones guild wars folder , placed it on my harddrive, then tried to run it what would happen ?

And is anyone willing to make such a copy of their guild wars folder available for me to do so ?
I won't need your .dat file, as that should redownload.

Lilanthe

Lion's Arch Merchant

Join Date: May 2005

08 Feb 2007 at 20:42 - 19

I got error=058 for two days, three days ago, I couldn't tell what the problem was. It was exactly like you, my connection was perfectly fine, I could go on the Internet, download stuff ect.

I uninstalled GW and reinstalled it. And it worked.

bilateralrope

Desert Nomad

Join Date: Nov 2005

New Zealand

Xen Of Onslaught (Xen of the Pacific division)

08 Feb 2007 at 23:26 - 20

Quote:

Originally Posted by Lilanthe

I got error=058 for two days, three days ago, I couldn't tell what the problem was. It was exactly like you, my connection was perfectly fine, I could go on the Internet, download stuff ect.

I uninstalled GW and reinstalled it. And it worked.

Quote:

Originally Posted by bilateralrope

I tried uninstalling guild wars to reinstall it. The uninstall deleted the log file, the installer (nightfall cd) is not getting past the downloading step and uninstalling deleted the log file I made.

So as I said before, I can't reinstall.

bilateralrope

Desert Nomad

Join Date: Nov 2005

New Zealand

Xen Of Onslaught (Xen of the Pacific division)

08 Feb 2007 at 23:49 - 21

Here is a hijackthis logfile, in case its helpful.

Quote:

Logfile of HijackThis v1.99.1
Scan saved at 12:40:58, on 9/02/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\Program Files\Sygate\SPF\smc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\A4Tech\Mouse\Amoumain.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\System32\snmp.exe
C:\Program Files\Winamp\winamp.exe
C:\Program Files\Mozilla Firefox\firefox.exe
F:\hijackthis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: bho2gr Class - {31FF080D-12A3-439A-A2EF-4BA95A3148E8} - C:\Program Files\GetRight\xx2gr.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SPF\smc.exe -startgui
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [WheelMouse] C:\Program Files\A4Tech\Mouse\Amoumain.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: Download with GetRight - C:\Program Files\GetRight\GRdownload.htm
O8 - Extra context menu item: Open with GetRight Browser - C:\Program Files\GetRight\GRbrowse.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O17 - HKLM\System\CCS\Services\Tcpip\..\{338D422D-F288-4076-A695-1FA107BD209B}: NameServer = 202.180.64.9,202.180.64.2
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: Sygate Personal Firewall (SmcService) - Sygate Technologies, Inc. - C:\Program Files\Sygate\SPF\smc.exe

bilateralrope

Desert Nomad

Join Date: Nov 2005

New Zealand

Xen Of Onslaught (Xen of the Pacific division)

09 Feb 2007 at 05:45 - 22

And thats my harddrive formated and windows reinstalled. Guild wars still won't install, but a reinstall was overdue anyway.

And now my ISP knows about the following issue (they updated their network status just after I started the reinstall):

Quote:

We have a current problem with some users unable to browse to some websites.

Worst case time to repair is early tomorrow morning if we need to reset our node. However, we are working with our supplier to fix the problem & will be trying to repair seamlessly ASAP

Considering that guild wars uses port 80 (http), I'm thinking this could be related. Their phone message says that it will be fixed by 10 am tomorrow, so I'll check back then.