I am tired of this NCsoft security hole

one of my good friends in my guild as of this hour, has gotten hacked her second time, likely by the same person.

The first hacking has been Reported how many times now, and now becasue NFsoft wont let anyone change their passwords or emails on their site, she is likley dead now for GW if the hackers erase her chars this time.



I reemmber Galie saying that something was going to be done about this months ago, within a weekish span time, that seems to have ended up as a LIE.

i tell noone my information, im paranoid about security, but the NCsoft holes is worrying me, for my security and that of my freinds.

to be simple, and sorry for shouting, BUT SOMETHING NEEDS TO BE DONE NOW, NOT A YEAR FROM NOW.

and why isnt anet shutting down the hackers, it should be easy to trace logs and find out what **** was involved in ripping her off.

you are wrong as i just recently did change my password.

and before you say it the password i changed was the login screen password NOT my NCsoft account password

really? then why have most of my guildies been trying to figure out how to get the pass changed for her in NCsoft?


everything we have tried to do to help her figure out how to change it has failed.


so, if you actualy know how, write a walkthrough please, becasue, if everyone i know cant easly find out how to get it changed, then somethings wrong somewhere.

plaync.com -> account
Log in, and the rest is self explanatory

if it was that simple, i wouldnt be here.

I changed my email on the the NCsoft site recently... (it isnt even either of my acct emails anymore)

edit:
ok reset my password too

all you do is go to www.plaync.com, click the support tab, click the manage acct link, login, and reset password, that easy

Lets try this then:

www.plaync.com
-> Account
-> Enter PlayNC master account details
-> Find Guild Wars account in list
-> Account Information button
-> Reset Password Button

Follow on screen instructions for Password reset, confirmation email will be sent to your account email address.

How do you add your Guild Wars Account to the "games" list? Do you add the original game code, any of your expansion game codes, all of the codes?

Hey they fixed it!!

yeh? it might work for you, but my friend could do ntohing to change stuff, i recall some kind of lock on her plaync account, but im not sure on the details, thefirst thing i know for sure is that my freind could not get her password or emial changed by ncsoft, and that the hacker is still around to feed off her again despire the first hacking being reported.

um, are you sure you're friend is the 'legal owner' of the GW acct? try this then, when you go to plaync.com and get the login prompt, just type in the acct name and hit the forgot password button, it will reset it for you and make you change it the next time you login.

I also know Sol's friend who was hacked, her password consisted of random letters and numbers to the extend of kg8e42moo or something similar.

She attempted multiple times to do a password change with no success. She then proceded to give me her account information so that i could try. When i did, i was redirected to the PlayNC website where, it did not allow for a password change either. I tried both of the following...

1) change password by entering old and creating a new; The result - redirection to PlayNC.com
2) selected the forgot password box: result - redirected to PlayNC.com

Even after logging in using her PlayNC cridentials ( email and password are different than the GW account's login information), It would not allow me to change her account password, even after specifying all information such as security questions and birthday. ( its as if the gw account is not linked to her PlayNC) I am a Bachelors in BSS and BNW so its not like im computer illiterate.

As for waht Anet should do...

Could Anet possibly just track her account and log the IP address of the ones using it, then contact the ISP they are under to report them as breaking the ISP agreement of illigal activities.

it sucks to get hacked. a friend got hacked 3 times and he's done everything from changing password to using spybot/antivirus. I suspect that its the add-ons that he downloaded for the game that is siphoning information to the hacker.

So basically in summation: the NCsoft hole is gone. If a person doesn't have some cosmic ray induced bad karma, changing passwords and emails and game acct info is trivial now. I can even do all of this using firefox and not even have to use the security hole ridden MS product.
Additionally the only possible reason I can come up with as to why NCSoft would lock an account as you describe would be an acct ownership issue as would arise from have 'gotten the account from a friend'. As such I have zero insights on that, sorry bud.

ok, this might be a redundant question, but have you tried add game and typed in her GW key?

Anet won't do this, because it's a huge amount of trouble and paperwork for them. I know this sounds harsh but people should just learn to use sane passwords and keep their computers clean of key loggers.

the sarcasam ehre sickens me, have fun with the day that you get hacked, because, despite however hard we try not to, the odds remain that it can happen.

the wonderful support from the community aside, the lack of any assistance, or basic security, or any kind of crackdown on hackers, from NCSOFT, bothers me.

Thank you for getting my point, pointing fingers around at why a person get hacked matters little, the fact is, its damm hard to recover from getting hacked in GW, mostly due to problems from NCsoft, and the fact that hackers seem to rarely get tracked down and banned.

If you were smart, like I was, you wouldn't link to a PlayNC master account

If your friend is the one that got hacked, why doesn't he/she make a post in here him/herself?

Keylogger it is. She must be trying to download gw hacks from warez sites.

She gave you her password? Man! Does this show how she doesn't keep her password to herself? She deserve to be hacked.

Yes, and you defintely know what go on between them. Of course, you would know where they live and how they live, AND defintely you would even know what kind of underwear they are wearing.

Give me a break.