Graphics Card Problem, (not sure why)

I can normally play GW fine, i was going though all the campaigns, doing pvp, but when i try to go from Wehann Terraces to Yatendi Cannons it says my graphics card error. This it the first time im in Vabii so not sure if thats a problem or something else. Anyone have ideas? suggestions? experiences?

thanks for your time

First time in Vabbi shouldn't be the problem, this might come from some sort of corruption of your video drivers so update them if you haven't already.

they are fully updated, in addition i can go ANYWHERE but there i jsut cant get thoguh that portal im actually in the middle of a gvg right now