IMO it doesn't look like they really listen to either.
When people complained about code=007 problems to them they kept denying things and kept asking players to run their stupid network test tool (when nothing was changed at the player or ISP end - the only thing that changed was at GW/Anet). They finally fixed it after _months_.
They ignored decent suggestions for fixing leeching in Fort Aspenwood (PvP).
They would have had a better PvP "scene" if they'd just unlocked everything for PvP (skills, mods, runes, etc- EVERYTHING) - nobody plays Counterstrike for the joy of unlocking access to the AWP (or spends hours in Quake PvE so that they can use the railgun for PvP). Sure now you can spend extra money to unlock skills for PvP, but it's still BRAINDEAD that you need to unlock stuff. I thought it's all about skill and not grind. PvP players get a sense of "reward" from winning, higher rankings, fun battle, NOT unlocking access to Rune of Superior Whatever. All that unlocking crap just gets in the way of the real PvP game.
Then the recent SR change doesn't even hurt "spirit way" teams that much, and is considered bad by 72% of the players in this poll:
http://www.guildwarsguru.com/forum/s...php?t=10139355
Basically it has upset a lot of PvE players while not even fixing the problem the PvP players were complaining about. Doh.
Doesn't even look like they test stuff properly before releasing. Look at the _obvious_ graphics bugs, Treasure Chests problems, crashes.
Or even think about things thoroughly:
I don't see why they are so keen on preserving the Spirit Way tactic - that is the only reason I see why they changed SR the way they did - they wanted "spirit way" to stay and just be weakened. But IMO it's not something so wonderful to preserve for future generations of GW players. People grumbled about Searing Flames, but there were plenty who had fun beating "Yet Another SF" team.
They miss a big difference between PvP and PvE play.
If you nerf a PvP build because it's being "abused", a PvP player will just go "oh well" and find another build to _abuse_. That's all part of PvP - you look for imbalances ("advantages") all the time, if you find them you use/abuse them till they are fixed or nerfed. Ritualists buffed to ridiculous levels and Elementalists nerfed? No prob. delete PvP Ele and create a PvP Rit.
But PvEers are a different breed. Sure they want new content, BUT they don't want the old content to vanish/change drastically. They want to keep their stuff - greens, skills, characters, golds, minipets (and that's how Anet can make money from them and why there won't be an auction house - they want item liquidation to be inefficient - so people will just buy more storage rather than spend hours trying to sell stuff they can't bear to delete).
If you keep changing/breaking things too often/much PvE players may make a drastic change and play a different game instead.
PvP? Most will keep playing as long as you keep the servers running well, the game not too imbalanced (perfect balance was not important - everyone wanted the rocket launcher in quake 1
) AND make sure that cheating, griefing and leeching is at a minimum.
But hey, nobody listens to me either
.