Originally Posted by Gaile
(snip)
We had an event. We were not required to have an event. We gave birthday gifts. We were not required to give birthday gifts. A player-found issue inspired us to extend the part of the event that was impacted by the bug. All of the above is a gift. Most players are pretty happy with the extras, but some are not. Please feel free to dismiss, ignore, diminish, or denigrate the event, the birthday gifts, or our explanation of these circumstances, as you wish. |
This is probably the most insidious insult a service provider can say to his/her customer. Paraphrased, Anet is saying that the events they provide are "gifts" -- they did not have to do it. However, that is not a valid excuse for making a mistake while delivering the gift ... or ruining the gift itself.
It would be like a guy buying candies or flowers for his girlfriend. He doesn't have to do it. But if he does it, he better do it right. The candies should still be pretty and edible (not melted and rotten), or the flowers should be fresh (not wilted) ... and the thorns, if any, nibbed down.
And that example is not really appropriate because the relationship between the guy and the girl is based on love. Anet's relationship with us is _not_ based on love. We have a relationship based on greed. There's a good chance the girlfriend will forgive the guy for his shortcomings and take value in the intention of the gift. There's little room for forgiveness in a greed-based relationship.
You either deliver your "gift" in good condition, or you don't deliver it at all. Take the time and effort to produce a service with quality; otherwise, people will look to do their business elsewhere.