Email & GW Account Hacked - How Can I Get My Account Back?

Alaric_Reinhardt

Ascalonian Squire

Join Date: Aug 2006

KSA

W/Mo

03 May 2007 at 14:10 - 1
Quite a while ago, my Hotmail account was hacked into. I'm not sure how or who did it. So I've been trying to get my account back. Last week, I went to the PlayNC support website and tried to get my account back. (I still have the Prophecies and Faction boxes with the Access Keys inside)

Here's the conversation:
Quote:
Response (Mikala) 04/25/2007 06:38 PM
Jonathan,

Thank you for your response. unfortunately, we will be unable to assist you with this matter. You will need to contact the appropriate Asian territory Guild Wars Support Team:

Thailand: http://www.guildwars.in.th/

Regards,
The Guild Wars Support Team
Customer (Jonathan Kwok) 04/25/2007 06:10 PM
How do you know that my Access Keys are for the Asian version of Guild Wars? Do my Access Keys show that? I used to play on the North American server. Also, I can't read Thai.
Response (Ben) 04/25/2007 04:34 PM
Jonathan,

Thank you for contacting the North American Guild Wars Support Team. Unfortunately, we will not be able to assist you with your inquiry, as we do not have any details regarding the Asian versions of Guild Wars. As such, we ask that you please direct your questions to the appropriate Asian territory Guild Wars Support Team:

Thailand: http://www.guildwars.in.th/

Please do not hesitate to contact us again should you have any questions about the North American version of Guild Wars.

Kind Regards,
The Guild Wars Support Team
Response (Litton) 04/24/2007 03:31 PM
Dear Customer,

Thanks for contacting us and providing the information.

I am escalating your ticket to a Senior Support Representative. We assure you that it is our sincerest intent to assist each customer in a timely manner. We thank you for your time and patience as we work to resolve this issue for you. Once we have reviewed your inquiry someone will be in contact with you as soon as possible.

Again, thanks for your time and patience as we work to resolve this issue for you.

Regards,
The Guild Wars Support Team
Response (Charles) 04/24/2007 09:51 AM
Hello,

Thanks for getting in touch to ask about your account.

In order to better assist you with this account-related issue, we will transfer this question to our Account Support Department. An Account Support team member will be in contact with you very shortly.

If you have any further questions, please let us know and we will gladly assist you.

Regards,
The Guild Wars Support Team
Customer (Jonathan Kwok) 04/24/2007 09:30 AM
By the way, if you would also like some digital images of the boxes and access key, please tell me. Don't expect the access keys to show up super-clear though (I've tried it before).
Customer (Jonathan Kwok) 04/24/2007 09:23 AM
Greetings,
My e-mail account was hacked a few months ago and the hacker also change the e-mail account and password of my Guild Wars account. During that period of time, I was quite in despair because of the amount of money and time I had spent on the game. Recently, my friend told me that if I gave the Access Codes then I could get my account back. I hope he's correct.

So here they are:
Guild Wars (Prophecies): XXXXXXXXXXXXXXXXXXXXX
Note: The 8's might be B's. The access key is rather distorted.
Guild Wars Factions: XXXXXXXXXXXXXXXXXXXXXXX
Note: Factions' access keys cards are much easier to read!

Prophecies and Factions were the only campaigns I had installed at the time the account was hacked.



Thanks!
So they couldn't really help me and directed me to a Thai website.

So my question is, does anyone know of any way I can retrieve my account? I remember my character's names and when they were created (provided that they weren't deleted). Also, if I don't suppose that either Alex Weekes or Gaile Gray can help me out if I PM them, right? (I think that this is irrelevant to their department)



Cheers,
Jonathan

Alex Morningstar

Alex Morningstar

Krytan Explorer

Join Date: May 2006

Team Asshat [Hat] leader - [GR] Alliance

Mo/

03 May 2007 at 15:16 - 2
If they changed the email and you can't reset it for the master PlayNC account (or just GW if you never made a PlayNC account), I think you're screwed. A guildie of mine resetly was hacked and all his characters deleted. The only thing Anet/PlayNC would do was reset his password to the email he gave them. Luckily the password was either not the same for GW as it was for his email, or they had no interest in getting into it.

I sincerely hope I'm wrong however... good luck.

RTSFirebat

RTSFirebat

The Humanoid Typhoon

Join Date: May 2005

UK

Servants of Fortuna [SoF]

R/

03 May 2007 at 15:19 - 3
Just a few things you should know:

- Alex Weekes or Gaile Gray and won't do anything to help you. Its not their problem.

- If you have a Asian version of Guild Wars you should contact your locate support there. The American/Euro NC support rightfully won't help you.

- Its very unlikely your get your hacked account back, unless you have proof of purchase, in which case you need to scan it and e-mail it them via support.

- A.net will not restore all lose characters, items, gold, weapons, ect... FACT

Hope you get it sorted, but there no point telling anymore here, as there nothing anyone here can do.

Loviatar

Underworld Spelunker

Join Date: Feb 2005

03 May 2007 at 15:19 - 4
[QUOTE]
Quote:
Originally Posted by Alaric_Reinhardt
Quite a while ago, my Hotmail account was hacked into.
im sending a PM NOW

Alaric_Reinhardt

Ascalonian Squire

Join Date: Aug 2006

KSA

W/Mo

04 May 2007 at 00:35 - 5
Quote:
- Its very unlikely your get your hacked account back, unless you have proof of purchase, in which case you need to scan it and e-mail it them via support.
Do the boxes and my access keys count as proof of purchase? Or do I need the receipt or something?

If I bought this in Malaysia, anyone know which country's Guild Wars Support I should contact? (Malaysia doesn't have one)

MegaMouse

MegaMouse

Wilds Pathfinder

Join Date: Jan 2006

south mississippi

Warriors Of Melos WOM

E/N

04 May 2007 at 03:19 - 6
Several things are going wrong here. First if you have the original keycodes NC-Soft and A-Net should give you your account back if you can prove that you did not give it to anyone else (I had one of my accounts hacked and had a bit of trouble with them, but through a little patience and several E-Mails it was fixed). Where you buy the game shouldn't be an issue especialy if you are in the military as many of my friends are stationed throught the world. Just be patient with tehm send all teh info that you can and hope it gets worked out. One word of advice: be paranoid about security, install a good firewall, antivirus, and 2 or more adware busting programs. And make sure that any passwords that you have consist of letters and numbers, the longer teh password the harder and longer it will take to break.

Mega Mouse