Mistaken Ban~A-net right on it.

Greetings

I have read several posts in here regarding unjustified bans in the past, and the general reaction when someone has this happen is "You must have done something to get banned". I'm writing this post today for 2 reasons.

1. To let people know that it absolutely does happen, as it happened to me yesterday.
2. To thank A-net for not only admitting this was an error on their part, but for quickly making it right, along with an apology.

Logged on yesterday to a message saying my account was perma-banned for violating the EULA and/or Rules of Conduct. Needless to say, I was pretty upset that all the hard work of the last year was gone for no apparent reason, knowing full well that I had done nothing wrong. It took a few e-mails back & forth to support, but within 18 hours my account was back with all my characters/loot undisturbed.

That's pretty much it, just wanted to publicly thank A-net for getting on this quickly & making it right.

Thank You!

Congratulations :-D I would have been pissed, personally, until it got sorted out.

awesome! glad to hear it. what is it that they say you did? were you a 55'er going out of bergen? if so, im screwed too in the next few days.

zOMG! You mean there's actually a post about wrongful banning that is not about how A-net is a horrible cult of malicious goons out to wrong all players and steal babies because they banned one wrong person?!?

lol

Seriously though, when you think about the job that they have to do in order to keep botting and such from going out of control, it does sound reasonable that every once in a while there will be errors and sometimes the wrong persons will be blamed. It is nice to see that A-net does make a conscious effort to make sure that they take care of the people that this does happen to.

On a side note, do you know what activity caused A-net do mistakenly ban you? Were you just farming or was it some other error that you don't know of?

Anet is not out to get us... glad to see someone point that out.

I was accidentally banned last week too. Everything was cleared up thanks to Plaync and gw tech support in a couple of days. So I would also like to acknowledge that tech support does a good job.

You know what? I didn't even ask, I was so happy to have it fixed. It had to be something other than farming though, as I hadn't even really played since doubleXP skill cap weekend when I was working on my survivor Rit-and yes, she made it to legendary and then died a spectacular death at the hands of Ghial the Bone Dancer . The only thing I could think of was some offhand crack I made at someone selling a Supe Domination Rune for 3.5k. Something along the lines of:
"Yes, because someone would rather pay you that than 100g at the rune trader"
But that was so harmless i couldn't believe that was it.

Just to be safe, Jack... Change your Password!

Scan your PC just in case there is viruses inside it!

Congratulations on the happy ending. Yes, it would be nice if more people posted their success with getting bans removed. It would encourage others to go through the sometimes lengthy process with support.

Remember that there is a person and a computer on each side of the issue. One half of each pair is prone to error and the other half doesn't think.

LOL, it sounds like your rune trader probably reported you with some lies they made up to A-Net. Some people are like that. I usually put a line into chat when I see folks "Buying all your Imperial Commendations 100g each!!!!!! I'll buy all you have!!!!!!" I'll reply in all chat that Commendations are worth 200g each in trade at quartermasters. Usually that will earn me some vicious whispers full of language I can't repeat here without goring some poor little red engine.

Anyways, I'm glad you got your account back. It proves that A-net does fully investigate "I was banned unfairly!" claims.

Good to hear, I wonder how many happy endings there are to stories like these that we never hear about on the forums. Seems like anger gets people to post far more often than happiness.

On a side note, and I say this in game a lot too when I see people like you TheRaven - those collectibles are only worth 200g (or, in the case of trade contracts, one seventh of a gem) when you actually have 5 (or 7) of them. A lot of people don't do enough quests to get that many, or they've done, say, 8 quests so they have a couple lying around uselessly. To those people, the contracts aren't worth much; each will get you an id kit, which is 100g if you actually want the id kit, but if you just want the cash there are these buyers who will pay you for them. Their profit lies in the fact that they will stand there and buy in bulk all day.

Not that I do this; it seems like an incredibly boring way to make money, plus I wouldn't like getting reamed out every few minutes by someone who spams how much the items are "really" worth. I just get tired of people calling out what amounts to an honest trade of cash for time, whilst there are people in the same district horribly overpricing crap.

wow, I can't wait to get mistakenly perma banned! It sounds so cool! That way, if and when they unban me, I can love them for it!

Just like someone surviving a terrbile accident claiming how lucky they were. You're not lucky, you're severely unlucky to be in the accident in the first place!

^While that is mildly amusing, I think you're missing the point of why I posted. Don't get me wrong, I was most definitely not happy about this-if you could see my e-mails to PlayNC you'd understand how angry I was-I'm just tired of all the A-net bashing on this (and other) site while only seeing a relative handful of threads about them getting it right. To me, they get it right MUCH more often than not, and should be commended for it just as readily as they are bashed for what are perceived by many as mistakes.

Gratz on getting your account back.

I've got a guildie who got banned about 15 months ago with the same "you violated the EULA and/or Rules of Conduct" message. He emailed support asking what he did. They responded with a charge that he was spamming porn websites in chat. He asked for the chat logs that showed this and they refused to show him any proof. Case closed. I can say he's never done this.

**A-Net: His name was White Knight Lord, just in case you read this. **

QFT! Not that anyone will reasonable & listen, but... QFT!

Hey, can anyone tell me who I have to email about getting banned? I just logged on today and my account got perma-banned for some reason! It says, I was violating the user agreement and EULA and all of that, but I don't know how that could've been possible. The only thing I can think of that was even close was that I spent the past week frequenting Bergen Hot Springs with a 55 monk (ie. a major bot area), but I was merely farming the rangers outside the door for XP for my Legendary Survivor title, which I've since acquired.

I've spent way too much time in this game - 2 years as of this June - to do something that would get my account banned. It's a mistake and I need to clear this up ASAP. Thanks.

http://www.plaync.com/us/support/index.html or another appropriate site for your geographical region, which can be found here.

Thanks. Yeah, this is ridiculous. I think I just sent them a support email on PlayNC.com (using the 'Ask A Question' thing), but I have no idea if the message got sent or not. That site is a pain in the butt to navigate and use.