Yeap another fine job by Anerf banning regular players

Discussion Thread
Response (GM Phields) 05/21/2007 02:13 PM
Hello,

Your account has been unblocked and you should be able to log in. If you display bot like activities in the future, the account will be permanently closed.

Take care,
The Guild Wars Support Team
05/21/2007 01:49 PM
I have played this game for over two years and I have NEVER used any 3rd party programs, you state that your SURE about this, I have never used a botting program, so where is this proof that i have done anything wrong? please i have invested to much time into this game for it to be taken away for no reason at all, i have done NOTHING wrong, surely you can check logs or something to prove this, I havent ever used any such programs, so why are u banning me without proof of your aligations?
Response (GM Phields) 05/21/2007 01:42 PM
Hello,

Thank you for contacting the Guild Wars Support Team.

In response to your question about the termination of your Guild Wars account for the use of a bot program, we want you to know that we use great care when analyzing accounts prior to terminating an account. We are both diligent and conservative in determining which accounts are botting, and we take action only after we are able to prove beyond a reasonable doubt that an account is using a bot program.

We do not have an appeals process for this action because of the depth of the analysis prior to the termination. We regret the necessity of terminating accounts, but we will continue to take all necessary actions to protect the Guild Wars economy and to assure that players are meeting the requirements of the User Agreement and Rules of Conduct.

Regards,

The Guild Wars Support Team

"Your account has been banned for using a thrid-party program, which is a breach of the User Agreement and Rules of Conduct.
This ban is permanent. (Code=045)"

please resolve this issue, i really like this game and i havent done any such thing to violate any EULA or RoC.
Response (GM Connor) 05/21/2007 11:45 AM
Hello,

Thank you for contacting the Guild Wars Support Team.

Unfortunately, we are unable to answer your question with the information you have provided. Please reply to this message with the following information:

- The names of all the characters on your Guild Wars game account
- The e-mail address associated with your Guild Wars game account
- The exact wording of any message you receive when you attempt to log into your Guild Wars game account

Once we receive this information, we will be able to research this issue further for you and provide more details.

Regards,
The Guild Wars Support Team
05/21/2007 11:23 AM
I have a Guild Wars account, I've had this account for over two years, and i cant play anymore because it said i was using 3rd party programs, which i HAVENT used, please correct this issue, I have done NOTHING to violate the EULA

Atleast he was able to get it back. Even though there was a so called THOUROUGH INVESTIGATION before getting his ban.

Took him a good bit of the day to get it back and now he's marked. Yeap you sure have to love Anerfs botphobia.

That's weird...Why would he be banned if he never used a Bot programme? I'm sure there are very accurate ways of knowing if you're using one or not...

You farm way too much.

I think "Bot-like activity" means your playtime is nearly (or equal to) 168 hours per week (one week has 168 hours, FYI).

Let's face it, normal human won't be able to do that, or at least NOT 2 weeks in a row.

Shared account = breaks EULA.

well i know he dont play anywhere that much and he dont share his account.

So this is NOT about you?

I'm sorry but, unless you're with him 24/7 and never fall asleep while he's awake, you won't know for sure what he'd REALLY done.

You can't speak for anyone else. Hell, if I got banned I'd say that "I" never used bot, too, even if I used it 24/7.

not to accurate obviously. i had never used a botting program or any other 3rdparty deal, and yet they banned me cuz i was farming, they had no real proof, didnt even send me a message or email stating that, "u are subject to a possible breach and we are going to look into this matter." no they dont even look it up, just bye bye, innocent or not. i did get my account back, thats the good news, bad news is it shows great error in their system to catch the REAL bots. bots are bad for everyone agreed, but they should be more careful about this, i have been a huge fan of GW for almost 2 years, i have invested a ton of time into my characters, and i'm sure this isnt the first time this has happend, some of us have are loyald fans of the franchise, some since the beta, some are new comers, unnecisarily banning someone who did absolutly nothing wrong is pretty much along the lines of stealing, they pay to play, of course they follow simple guide lines, as with any other item they purchase and the majority of us, i'm sure follow those lines. i am greatful to the support staff for resolving my issue in about 6-7 hours, but the whole deal, and not just me getting ban but anyone else past to present and future, could have been avoided if they could come up with a better system for catching the real bots

No it wasnt me. As im being very civil about it. But i do spend most of my time online when hes online and he is a fellow Guildy. I know i play and farm more than he does. And yet nothing. And the fact i was pointing out about there extensive investigation of it.

Well, I don't know. Who should I trust, then? Your words or Anet's?

Both sides don't show any evidence to prove that they're right. But I bought Anet's games, if I'm not going to trust them I'd have to stop playing too.

And you? Hmmmm.....don't take it personally, but even if you're my son I'd still have to believe Anet (but I'd buy my son a new game and tell him to "behave", of curse).

manitoba is a friend of mine, i have never shared my account, also to be honest i dont even kno how to run a bot program in the firstplace, also it just takes the meaning out of accomplishments in the game, and i dont farm my rear end off lol, but every exp i have i earned my self without the aid of any programs, also as to wut i was doing prior to the day of the banning, i did farm, couple runs in urgoz, then i got bored got my monk went on a deady run, even said hi to someone in the town before i headed out, run sucked so i wanted to try something a friend had told me using my war, so i went out tried it, got bored again then sold an item or 2 hate doing that, then i went to bed, next day tried to log on got that message, wrote to support to clear the matter up, i think they can look thro some logs or something and prove wut u were doing and all, they asked for more info about my chars, i gave it to em, and thne their responce just made me mad but on a bright note it was funny, saying how SURE they were about it, lol 1 last thing about that farming, i was only farming for about 2 hours, thats everything i stated above

and why should we believe you over anet?
and People complain why they dont ban bots but when they do people start complaining why they did ban.........
next time do /dance when you farm

actually that dont even work had another friend get banned and thats one of the things they did cause they thought it would bring them luck lol.

Actually never said about believeing me or my friend. Again i am bringing up the fact of there so called extensive investigations. Now if they really did that then he never would have been banned in the first place. Which they promptly reversed after another review, So by them reversing it shows who was right. But if you want we can talk about some of the lies anerf has told by making a new tread, but ill give you a head start by looking at the loot scale updates, for 2 yrs prior we were told that there was no such thing as an anti-farm code, and here we are and they are saying they removed it. something to think about.

anet made a mistake is all, my friend is the one that started this thread, and i agree with u on the trust thing thats understandable, i really dont like being acused of something i never did, but i think Anet should do better on eliminating the REAL bots and not innocent players, as far as proof not to sure like i said i dont kno how to even run a program like that, but i did say a few things in town, talked to my friend on alliance chat and a few friends on my list, like i said idk if u can do that while botting, i'm not saying ANETS EVIL ANETS EVIL no i'm just stating they made a mistake, which has been resolved, but i dont like the idea that it might happen to other players like ur selves who just enjoy the game

There's no point in dicussing this subject, since both sides cannot provide any evidences against each other, only words of mouth are not enough. Anet could have made a mistake, in which they'll never openly accept and Yassy may or may not have used bot or any other 3rd party program.

However you did got your account back in the end, doesn't matter if you didn't like the way your case had been handle.

i said i got it back, they rechecked my complaint and then they said it was unblocked. just worried about other ppl having to deal with the same issue i did, not really a good thing banning ppl who've done nothing wrong, and i'm not out and out complaining, upset this whole ordeal happend well yea but i got my account back so i'm perfectly fine with that part of it, just would like to see better on anets end, they make a fantastic game, u think they could do this better after 2 years

about anets lies i prefer staying out of this one cuz i dont know as much about it, they have about a few things but i love the game so i'm happy i got my account back and so i'm going to go play and i dont really much care about it cept that whole banning thing that needs to be fixed for the over all comunity first and foremost anyways thanx for hearing me out, and good gaming to u all

There's just too many whiny babies who get jealous of others... and cry and cry all day long that Anet needs to stop bots and farmers....And Anet feel pressured by them and think they have to do something. So, they enforce their ban and makes mistake in trying too hard.

Blame the community mostly...or what's left of it...

And I did say "However you did got your account back in the end" and I'm happy for you that you get yourself sorted. Happy gaming to you as well.

I suspect that another thing that they look at to determine whether a character is being played by a real player of being controlled by a bot is the way the instructions are sent to the game.

What I mean by this is that a macro bot will always use keystroke instructions, rather than mouse clicks.

Thus, a player who controls the game using the keyboard only is probably much more likely to be accused of being a bot than a player who controls the game with mouse clicks.

When Anet analyse control data for a real player using a mouse, it is probably a series of movements to random coordinates e.g. "move to 249,37. Move to 599,176" etc, and even if you tried you probably could not repeat the same pattern twice, as you could almost certainly not click on the same pixel in the game twice.

A keyboard controlled character though would be much harder to distinguish from a bot as the instructions are more likely to be "move forward, stop, turn right, turn right, move forward" etc.

I have now completely forgotten what I was trying to say when I started writing this.. LOL!

OH srry about that Etta, i'm tired, been a long day and i had to go to the dentist so my mind is working over time, jsut cant sleep, and i agree with ya for the most part boko

I always use my keyboard and mouse, 1-3 for first 3 skills and mouse for rest, WASD and RMB to strafe tab and shift, alot of ppl i kno that play the game use their keyboards too only one time did i use my mouse for the whole deal, but u try making out and play at the same time XD

Anet makes mistakes - Suprise! Anet is run by humans. Mistakes happen.

Would you rather them not ban at all? Honestly... just stop farming the same thing all day and you'll be fine.

What I just don't understand is how you come you didn't explain that in detail on your e-mail to Anet support. I know if I was to find out my account was banned I would extensively explain what I had been doing or might have done that could be mistaken to a bot but weren't, and all I see on the e-mail is you saying that you are not a bot. Honestly that's suspicious imo.

Also, for the OP, maybe you ought to consider just how much can you know someone in-game. No matter how much of a great guy someone might seem to be, you can never know what they might be hiding. You are blaming Anet assuming they wronged, but maybe you oughta think if it was not your friend who wronged. How much do you really know about him?

Ban a bot-farmer's account, and they go out and buy a new one and carry on like nothing happened.

Ban a normal, human player's account... and do you honestly think they will shell out the cash to replace it AND invest the time to regain everything they lost... probably over the course of a year or two? ...


Banning isn't half as serious a punishment for those actually botting as it is for those who aren't.

My account was banned for a couple hours, and I pretty much got the same reply. What was confusing was that I was on my warrior and I was just running around in ToA and dancing. Very strange that I got banned. After I sent a ticket, they were able to fix it pretty quickly. It was actually pretty funny, hehe.

i got my account banned for somewhat the same reason but all i really asked for was proof. if they couldnt provide me with proof i was going to sue them for it. they coudlnt supply me with it so i had a lawyer call them.

How many threads, how many posts, how many of you demand that Anet ban bots?

Real people will get banned. This is gonna happen. This is a reality. Its unavoidable. No anti-bot system is perfect. Jeeze.

He got the account back right? At most he got inconvenienced and annoyed.

Learn something, Arena Net.


I'm starting to become really afraid of playing this game. I even thought about selling my account so I wont lose my "investment".

I wish I knew early then what I know today...

players compain about bots....


players complain when anet is proactively removing them...

There are so many of these threads, and the lesson is the same;

If you are banned without legitimate reason, force Anet to pay attention to your appeal by contacting support and not giving up.