Account Banned for No Reason - Guild Wars Guru archive powered by Guild Wars Legacy

zuckdeluxe

Ascalonian Squire

Join Date: Jul 2007

Curitiba

Pega Eles [TUPI]

A/

03 Jul 2007 at 18:24 - 1

I've just logged in my account and it says "code=045", i've been banned for using a third party program which i have never used. I've never cheated, never. Please someone from support explain me what's going on. My nephew uses another account on my computer, maybe that's what caused everything, but i can't understand. I did a lot of FFF on the event, maybe that's it, i don't know.
I've spent a lot of time and money on a game that i love, and now i feel betrayed.

Zinger314

Debbie Downer

Join Date: May 2006

N/Me

03 Jul 2007 at 18:29 - 2

Quote:

Originally Posted by zuckdeluxe

I did a lot of FFF on the event, maybe that's it, i don't know.

Remember when the same thing happened during the Boardwalk AFK-a-thon? I think ArenaNet has some very, very falty bot checking software...

Bryant Again

Hall Hero

Join Date: Feb 2006

03 Jul 2007 at 18:35 - 3

Just keep sending ticket after ticket to ANet. If you pursue them enough and you cease to pester them, you'll get it back.

But I too am a little confused as to why you're banned. Maybe your nephew used a botting program, but if it was with his account then I don't know how you could be held responsible.

And ANet does need to piss off with more banning patrol when it comes to weekend events, although I'm still bewildered with how he got banned.

GloryFox

Desert Nomad

Join Date: Jan 2006

Good ol' USA, where everyone else wants to be

Now Plays World of Warcraft on Whisperwind

03 Jul 2007 at 18:41 - 4

Quote:

Originally Posted by zuckdeluxe
I did a lot of FFF on the event, maybe that's it, i don't know.

OH? ask yourself if you went AFK in Aspenwood or Alliance Battles? If you did you deserve to be banned for exhibiting bot like behavior.

Zinger314

Debbie Downer

Join Date: May 2006

N/Me

03 Jul 2007 at 18:51 - 5

Quote:

Originally Posted by GloryFox

OH? ask yourself if you went AFK in Aspenwood or Alliance Battles? If you did you deserve to be banned for exhibiting bot like behavior.

FFF = Melandru's Hope run or Duel of the Houses run.

Nice job at just skimming the post and flaming incessantly.

zuckdeluxe

Ascalonian Squire

Join Date: Jul 2007

Curitiba

Pega Eles [TUPI]

A/

03 Jul 2007 at 18:55 - 6

I did "Jade Arena" quest a lot, but never used a bot. I stayed all night killing those criminals. My nephew is 11 years old, and i always stay close to him, for tips and stuff.

zuckdeluxe

Ascalonian Squire

Join Date: Jul 2007

Curitiba

Pega Eles [TUPI]

A/

03 Jul 2007 at 18:56 - 7

He's a lvl 7 w/mo, in presearing.

Gaile Gray

ArenaNet

Join Date: Feb 2005

03 Jul 2007 at 19:19 - 8

Please send a ticket to Support -- they can help you sort this out.

zuckdeluxe

Ascalonian Squire

Join Date: Jul 2007

Curitiba

Pega Eles [TUPI]

A/

03 Jul 2007 at 19:23 - 9

Trying. Thank you Gaile for posting.

dargon

Furnace Stoker

Join Date: May 2005

The Seraphim Knights [TSK]

R/

03 Jul 2007 at 19:25 - 10

Quote:

Originally Posted by zuckdeluxe

I did "Jade Arena" quest a lot, but never used a bot. I stayed all night killing those criminals. My nephew is 11 years old, and i always stay close to him, for tips and stuff.

Like was posted earlier, just contact support, be polite, ask them to revisit your banning because you are certain that no bot was used on your computer, etc etc etc. Above all BE POLITE, you'll most likely get a favorable result.

zuckdeluxe

Ascalonian Squire

Join Date: Jul 2007

Curitiba

Pega Eles [TUPI]

A/

03 Jul 2007 at 19:32 - 11

Ok, will do that. Thank you for your help.

GloryFox

Desert Nomad

Join Date: Jan 2006

Good ol' USA, where everyone else wants to be

Now Plays World of Warcraft on Whisperwind

03 Jul 2007 at 19:36 - 12

Quote:

Zinger314
Quote:
Originally Posted by GloryFox
OH? ask yourself if you went AFK in Aspenwood or Alliance Battles? If you did you deserve to be banned for exhibiting bot like behavior.
FFF = Melandru's Hope run or Duel of the Houses run.

Nice job at just skimming the post and flaming incessantly.

Zinger you would be amazed at how many people think that FFF means AB runs. This was not a flame but an observation. You of all people should know the difference between sarcasm and observations. Read your own posts sometimes you might learn the difference.

Just from personal experience when recently seeking a new guild I had asked no less than 9 Luxon guilds if there was a Fast Faction Farming area similar to Lutguards? Then told "yes" by those guilds, only to discover they were refering to Alliance battles as FFF.

Furthermore I do know of at least one person who was banned recently because he was running a Faction Farming Bot out of Aspenwood. I feel no pity for him or people like him.

Zinger314

Debbie Downer

Join Date: May 2006

N/Me

03 Jul 2007 at 19:40 - 13

Quote:

Originally Posted by GloryFox

Furthermore I do know of at least one person who was banned recently because he was running a Faction Farming Bot out of Aspenwood. I feel no pity for him or people like him.

Is that an "observation?"

Evilsod

Banned

Join Date: Mar 2006

England

Lievs Death Squad [LDS]

03 Jul 2007 at 19:42 - 14

Quote:

Originally Posted by dargon

Like was posted earlier, just contact support, be polite, ask them to revisit your banning because you are certain that no bot was used on your computer, etc etc etc. Above all BE POLITE, you'll most likely get a favorable result.

To be fair, why do they deserve a polite response for banning your account for absolutely no good reason?

zuckdeluxe

Ascalonian Squire

Join Date: Jul 2007

Curitiba

Pega Eles [TUPI]

A/

03 Jul 2007 at 19:44 - 15

"I feel no pity for him or people like him."

Well, you don't care about my situation, i undestand, but coming here and saying all those thing about people you don't know, that's offensive. Go play GW, that's what i would do.

zuckdeluxe

Ascalonian Squire

Join Date: Jul 2007

Curitiba

Pega Eles [TUPI]

A/

03 Jul 2007 at 19:47 - 16

Being polite is always good.

Healers Wisper

Lion's Arch Merchant

Join Date: Apr 2007

Anaheim, CA

BoMB

N/

03 Jul 2007 at 19:49 - 17

I think the problem maybe with ur nephew, If he was running a bot they may have banned your IP address. Botter usually have multiple account running from a single IP and it can be a quick way to get a bunch of bots off. If you truely did nothing wrong I hope you get ur account back. Sorry bout ur luck

zuckdeluxe

Ascalonian Squire

Join Date: Jul 2007

Curitiba

Pega Eles [TUPI]

A/

03 Jul 2007 at 19:50 - 18

"Thank you for contact Guild Wars Support. After reviewing the issue, it appears that your account was blocked in error. Your account is now released and you should be able to log in to Guild Wars. I apologize for any inconvenience this may have caused."

YES! Now i can go play GW. Thanks everyone.

"Shame on you Gloryfox!"

lennymon

Forge Runner

Join Date: Nov 2005

Seattle

Odin's Hammer [OH] - Servant's of Fortuna [SoF]

R/

03 Jul 2007 at 19:53 - 19

just fyi, isnt 'bot like activity' a reason? so semantically banned for no reason is inacurate, should be banned improperly or something ;P
glad you got it all sorted out

Xiooua

Academy Page

Join Date: Feb 2007

Rt/

03 Jul 2007 at 19:54 - 20

Quote:

Originally Posted by Evilsod

To be fair, why do they deserve a polite response for banning your account for absolutely no good reason?

To be fair, do you think contacting support and being a total jerk is going to make them look into it any faster?

Glad it worked out, zuck.

Stormcloud

Lion's Arch Merchant

Join Date: Jul 2006

Oregon, USA

03 Jul 2007 at 19:56 - 21

Quote:

Originally Posted by Evilsod

To be fair, why do they deserve a polite response for banning your account for absolutely no good reason?

The fact that they are only human comes to mind. Just remember when people make mistakes they dont always do it intentionally. Politeness comes off better than attitude.

GloryFox

Desert Nomad

Join Date: Jan 2006

Good ol' USA, where everyone else wants to be

Now Plays World of Warcraft on Whisperwind

03 Jul 2007 at 19:57 - 22

If you read the entire line

Quote:

Furthermore I do know of at least one person who was banned recently because he was running a Faction Farming Bot out of Aspenwood. I feel no pity for him or people like him.

You would know I was not referring to the OP but the individual I personally know who was running the BOT program out of Aspenwood.

ANET has an excellent BOT spotting process and do kill accounts who run those programs. So my reaction to posts like these is to side with ANET.

Mad King Corn

Banned

Join Date: Dec 2006

03 Jul 2007 at 20:25 - 23

I am glad you got your account back but it is really starting to worry me that this type of thing is happening too often. I spend a lot of time online because I am disabled and I sometimes worry that I will be in the wrong place at the wrong time. They should send you a warning message first, requiring an immediate reply and at that time determine if your account should be banned. Banning first is a bad idea IMHO.

undeadgun

Forge Runner

Join Date: Nov 2006

US

Its Rainning Fame Hallelujah[伞回伞], also as guild leader

N/

03 Jul 2007 at 21:04 - 24

glad it was a mistake, gl m8

Healers Wisper

Lion's Arch Merchant

Join Date: Apr 2007

Anaheim, CA

BoMB

N/

03 Jul 2007 at 22:10 - 25

cool, I am glad they fixed this for you, see you at the festival this weekend

Blackhearted

Krytan Explorer

Join Date: Jan 2007

Ohio, usa

none

Mo/

03 Jul 2007 at 22:47 - 26

Quote:

Originally Posted by GloryFox

You would know I was not referring to the OP but the individual I personally know who was running the BOT program out of Aspenwood.

ANET has an excellent BOT spotting process and do kill accounts who run those programs. So my reaction to posts like these is to side with ANET.

riiiight, they actually ban bots. I'll believe that the day i go to a certain few outposts and don't see an army of bots.

jammerpa

Lion's Arch Merchant

Join Date: May 2006

Sunny FLA

Omega Knights

N/Me

03 Jul 2007 at 22:58 - 27

Grats... was this a commutation or full pardon?

scrinner

Wilds Pathfinder

Join Date: Jan 2006

03 Jul 2007 at 23:29 - 28

Black hearted, its not Arena Nets fault. Its the fault of those people idiotic enough to fall for Scams and lose their accounts and the botters fault for actually farming gold. In may i think they banned.... 5000 accounts?>

Loviatar

Underworld Spelunker

Join Date: Feb 2005

04 Jul 2007 at 00:01 - 29

Quote:

Originally Posted by Blackhearted

riiiight, they actually ban bots. I'll believe that the day i go to a certain few outposts and don't see an army of bots.

birds and bees simple version for the simple...........

people make real us dollars from their bots.

many of those bot accounts are gotten by keyloggers and cost them nothing.

ANET BANS MONEY MAKING BOT ACCOUNT

CHINESE GOLD FACTORY FARMER REPLACES BLOCKED ACCOUNT WITH A FRESH ACCOUNT AND STILL BOTS.

as long as they profit from gold buyers they wll keep replacing blocked bots and you will still see bots.

is it clear nw?

NOTE YOU CAN GET UP TO 75 TOKENS PER QUEST SO IT IS NO BIGGIE TO GET THE 250 FOR MASK

MrTickle

Lion's Arch Merchant

Join Date: Aug 2006

delete this account

N/

04 Jul 2007 at 01:47 - 30

If they ban you "in error" then by means of good will they ought to give you a minipet of your choice or a new char slot IMO.

-Loki-

Forge Runner

Join Date: Oct 2005

04 Jul 2007 at 01:58 - 31

Quote:

Originally Posted by Blackhearted

riiiight, they actually ban bots. I'll believe that the day i go to a certain few outposts and don't see an army of bots.

Those bots make the owner money. That owner buys another account with some profit he made from using the bot after the account was banned. Bot is back. It gets banned, he buys another account from profit he made from using the bot. Bot is back. See a pattern? Arenanet regularly ban bots, but the owners make enough off using the bots to just buy another account and start all over again.

Seissor

Jungle Guide

Join Date: Aug 2005

Squiggilyville. Population: Me.

[oRly] Hello Kitty Death Squad

R/Me

04 Jul 2007 at 07:30 - 32

Quote:

Originally Posted by zuckdeluxe

"Thank you for contact Guild Wars Support. After reviewing the issue, it appears that your account was blocked in error. Your account is now released and you should be able to log in to Guild Wars. I apologize for any inconvenience this may have caused."

YES! Now i can go play GW. Thanks everyone.

"Shame on you Gloryfox!"

Just for future referrence, not a flame. But if the game admins ban you, a good place to start is to contact their support and not a forums. Unless you have no idea how to contact them, in which case, forums, and then we say, log in, click support button or visit play nc support.

Eerie to see you got banned wrongly. Nice to see you're back and its been dealt with.

Imaginos

Jungle Guide

Join Date: Jun 2005

04 Jul 2007 at 17:07 - 33

Quote:

Originally Posted by Gaile Gray

Please send a ticket to Support -- they can help you sort this out.

S Gaile what about my unfair banning? You've not read your PM's and the thread Asking for you has been deleted by some mod. As usual I'm getting less then stellar service from NCSoft on this issue as I have had with other issues in the past.

onerabbit

Grotto Attendant

Join Date: Mar 2006

Thanks to all the guru [mods]

04 Jul 2007 at 18:12 - 34

atleast we know anet are banning bots.

just some people get in the way

Kook~NBK~

Grotto Attendant

Join Date: Mar 2005

A little chalet outside Drok's

Natural Born Killaz

04 Jul 2007 at 18:38 - 35

Quote:

Originally Posted by Imaginos

S Gaile what about my unfair banning? You've not read your PM's and the thread Asking for you has been deleted by some mod. As usual I'm getting less then stellar service from NCSoft on this issue as I have had with other issues in the past.

Gaile is not Support, She's Community Relations. It's not her department. And these Forums aren't Support - not even connected to A-Net or NC Soft.

No one here can help you, other than to tell you what's been said over and over. Contact Support with a polite, reasonable E-mail requesting that they look into it. Keep the support ticket you recieve open until you get some sort of resolution. Do not use threats, as that will get you to the end of the road with no account quickily. (Threatening legal action will get you refered to the legal department, composed of lawyers, not people who can (or will) rescind your ban)

Imaginos

Jungle Guide

Join Date: Jun 2005

04 Jul 2007 at 19:56 - 36

Quote:

Originally Posted by Kook~NBK~

Gaile is not Support, She's Community Relations. It's not her department. And these Forums aren't Support - not even connected to A-Net or NC Soft.

No one here can help you, other than to tell you what's been said over and over. Contact Support with a polite, reasonable E-mail requesting that they look into it. Keep the support ticket you recieve open until you get some sort of resolution. Do not use threats, as that will get you to the end of the road with no account quickily. (Threatening legal action will get you refered to the legal department, composed of lawyers, not people who can (or will) rescind your ban)

She may not be support itself, however she has asked people to PM her with the name of bots and has posted that she personally banned some large group of bots so she does have close interaction with the support/banning procedure.

I agree that threatening legal action would be rather foolish and I made sure I was polite in my letters to them so far.

william1975

Wilds Pathfinder

Join Date: Aug 2006

Scotland

Dragons of Torment (DOA)

Me/

05 Jul 2007 at 01:56 - 37

why have you got two threads open on this?

fornor kalindor

Pre-Searing Cadet

Join Date: Jul 2007

FF

05 Jul 2007 at 02:23 - 38

Well maybe The server confused you with someone else they have crappy detection systems.

freekedoutfish

Furnace Stoker

Join Date: Jun 2006

E/

05 Jul 2007 at 08:09 - 39

Quote:

Originally Posted by zuckdeluxe

I've just logged in my account and it says "code=045", i've been banned for using a third party program which i have never used. I've never cheated, never. Please someone from support explain me what's going on. My nephew uses another account on my computer, maybe that's what caused everything, but i can't understand. I did a lot of FFF on the event, maybe that's it, i don't know.
I've spent a lot of time and money on a game that i love, and now i feel betrayed.

I'd rather Anet was being pro-active and making mistakes, then doing nothing at all. Atleast this shows their actually trying to ban accounts.

Just put tickets in and explain the mistake.

TrueLokaster

Pre-Searing Cadet

Join Date: Aug 2007

White Flame Brotherhood

P/

09 Aug 2007 at 19:28 - 40

It just happened to me! I was disconnected while playing today and the message states that I was banned for using a third-party program, which I DON'T!
I've send a ticket to plaync and Leveup! games (brazilian representatives) but no repplies so far.
I don't use bots, cheats and wasn't farming at the time of the kick.
I'm really desperate. What else could (and should) I do?!?!