Ok, so today I decided I should change my GW password. So, I go to PlayNC. I try and log in, but forget my damn master account thing. So after I finally figure that out (took like 30 mins) I come to find out that I have to add my GW games to the damn thing. I try and do that. But nope, the damn keys are "valid" according to the website. I used the damn things to get the damn game, I think I know they're valid! So here I am, stuck, can't get the damn games onto my damn plaync account, which is retarded, Anet should've kept all the passwords and accounts to themselves. It was much easier back then, just go into the game and change the damn password, email, or whatever. But no. PlayNC just had to but in and make a stupid system.
Sorry for the language. I just had to rant. This PlayNC account thing is just so stupid IMO.
Now, here's where I need some help. I might have 2 accounts on plaync, but I forgot both, and only found out 1 this morning. the other one might have the GW accounts on it, but of course, I have no clue what the name or password is. I tried to use the forget you password link, but for that I have to know my username (which I also think is stupid) All this just to change an effing password, which a year and a half ago would've taken 1 minute. Now it's taken around 45 mins, and before I get it changed probably an hour plus.
Ok, this PlayNC thing is getting very stupid
Yaga Philipe
Lonesamurai
I'm sorry, i'm not seeing your point here... you've forgotten your user name and account details and your in a fluff because of it? So your ranting here?
Umm, if you can't remember your details, then contact support, tell them you've forgotten your details and they will take your through the very arduous security steps that are there to keep your account safe
Umm, if you can't remember your details, then contact support, tell them you've forgotten your details and they will take your through the very arduous security steps that are there to keep your account safe
milan
No, they will screw you around for 5 or 6 days, asking for slips of paper that you threw away over two years ago, and when told that you don't have them anymore you'll be told that they will not help you anymore.
assassin_of_ni
ive had the same problem. ive gone through and changed my e-mail and password before no biggie...a while back anyways. then this whole play nc shpeel came about and confused me to all holy hell. so i made a "master account" with them and attempted to register my GW games with them (thinking that it linked the accounts because...i dunno....it would be the most logical thing?) and it says theyre invalid already in use....well yeah i knew that long ago since theyre the keys in my effin account! so i try and try and i gave up. please for the love of god change it back to the old ways!
Lonesamurai
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Originally Posted by milan
No, they will screw you around for 5 or 6 days, asking for slips of paper that you threw away over two years ago, and when told that you don't have them anymore you'll be told that they will not help you anymore.
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Divinus Stella
It is pretty stupid, ive held back from registering for a master account on PlayNC as its been responsible for multiple people losing their accounts, there was a horde of people all getting hacked about 8 months ago, i remember someone called Guinevere AC making a couple of posts about it here, all of them blamed a security floor with PlayNC or admitted they signed up for one.
assassin_of_ni
well theres security then theres retardedness. its ok to have security questions that almost every other e-mail website or mmo has which you choose (middle name, mothers maiden name, high school you went to, etc etc) and that seems to work pretty well. im probably the only person i know who actually still has all my access keys from each of my campaigns but even then ide hafta go through the automated system for 2 months just to change a password and by that time if it was urgent it wouldnt really matter.
Yaga Philipe
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Originally Posted by Lonesamurai
But thats a problem why? how the hell are they supposed to know that you really are who you say you are without things?
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Lonesamurai
Ok, here's how i did it...
I made sure i remembered my plaync account details (as i'd had them from back in my CoH and lineage2 days... i then went through the ingame store and it asked me to add GW to my account, i followed the links and i then bought what i wanted from the store and my GW account is now attached to my plaync master account...
Sorry if i sound all high and mighty about this, but it really was the simple
I made sure i remembered my plaync account details (as i'd had them from back in my CoH and lineage2 days... i then went through the ingame store and it asked me to add GW to my account, i followed the links and i then bought what i wanted from the store and my GW account is now attached to my plaync master account...
Sorry if i sound all high and mighty about this, but it really was the simple
Yaga Philipe
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Originally Posted by assassin_of_ni
well theres security then theres retardedness. its ok to have security questions that almost every other e-mail website or mmo has which you choose (middle name, mothers maiden name, high school you went to, etc etc) and that seems to work pretty well. im probably the only person i know who actually still has all my access keys from each of my campaigns but even then ide hafta go through the automated system for 2 months just to change a password and by that time if it was urgent it wouldnt really matter.
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assassin_of_ni
well yes but you did already have a previous account membership with them...so you were in the play NC clique for a lil while now. but the beef is what about those of us who dropped in on GW....basically bought the game made the account and that was that? i dont remember any e-mail about a play nc account name and password (but yahoo mail is just so awesome sometimes they just delete that stuff for me before i even get it) so i went on my merry way. had no problems changing account info before and with me it is a rather rare occasion to change account info but when i did it was because i was circling through all my passwords just to make sure they were all safe. so i havent really changed out my account info since probably a lil while after factions released over a year ago and my OCD for passwords is kicking in >_>
Dougal Kronik
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Originally Posted by Lonesamurai
Ok, here's how i did it...
I made sure i remembered my plaync account details (as i'd had them from back in my CoH and lineage2 days... i then went through the ingame store and it asked me to add GW to my account, i followed the links and i then bought what i wanted from the store and my GW account is now attached to my plaync master account... Sorry if i sound all high and mighty about this, but it really was the simple |
You bought yours online from PlayNC and it automatically gets linked to you account.
They bought theirs from a brick and mortar store, and now cannot add their CD keys to their PlayNC account.
I also cannot add my CD Keys to my PlayNC account because the screen you add your key for submission to the account, states that the key is invalid.
I cannot add my keys from Prophecies, Factions, or Nightfall because they are "Invalid".
My wife also cannot add her keys from Prophecies, Factions, or Nightfall to a PlayNC account she made for that one reason.
All keys are from boxed copies of the games.
Loviatar
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follow the instructions for sending in and updatng a support ticket.
you can have the master account reset in as little as a few hours or a day or so at the most. an early glitch lost the record the account existed for me and with all CE i was upset...............next day it was all sorted with their thanks for my patience..........A+ TO SUPPORT
when you used the store you set up the master account automaticaly and cannot add the same key a second time so quit trying that.
NCsoft is protecting your account and you are having a bitchfest here because they are doing too good a job?
WTF
after support gets you sorted out.........WRITE THE ACCOUNT DETAILS DOWN THIS TIME
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Originally Posted by Yaga Philipe
That's exactly my problem right now. I have all the keys, but the way it's turning out, my password won't be changed by the time I decide I need to change most of my passwords again.
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you can have the master account reset in as little as a few hours or a day or so at the most. an early glitch lost the record the account existed for me and with all CE i was upset...............next day it was all sorted with their thanks for my patience..........A+ TO SUPPORT
when you used the store you set up the master account automaticaly and cannot add the same key a second time so quit trying that.
NCsoft is protecting your account and you are having a bitchfest here because they are doing too good a job?
WTF
after support gets you sorted out.........WRITE THE ACCOUNT DETAILS DOWN THIS TIME
Yaga Philipe
I went to support, and they've seemed to be helpful so far (like support always is, I give them an A+, they're always helpful) I just hope I can get it figured out today. And yes, I think some of the security measures are going a bit too far, and the not being able to add the access keys needs to be sorted out soon.
Really, what got me annoyed is that the security measures were stopping me from being secure and changing my password. While I know changing passwords is what account thieves do, it's also what people who protect their account do. So while they are trying to protect me, they are also not protecting me.
Really, what got me annoyed is that the security measures were stopping me from being secure and changing my password. While I know changing passwords is what account thieves do, it's also what people who protect their account do. So while they are trying to protect me, they are also not protecting me.
Lonesamurai
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Originally Posted by Dougal Kronik
Your not coming across high and mighty but you're also not understanding what they are writing.
You bought yours online from PlayNC and it automatically gets linked to you account. They bought theirs from a brick and mortar store, and now cannot add their CD keys to their PlayNC account. I also cannot add my CD Keys to my PlayNC account because the screen you add your key for submission to the account, states that the key is invalid. I cannot add my keys from Prophecies, Factions, or Nightfall because they are "Invalid". My wife also cannot add her keys from Prophecies, Factions, or Nightfall to a PlayNC account she made for that one reason. All keys are from boxed copies of the games. |
Omniclasm
My friend needs to change her password, when she tries it sends her to PlayNC. Made an account, and all of her keys are invalid. Sent a support ticket 4 days ago, the only two emails we have had are asking for details, which were sent, and an email saying be patient. Four days ago : /
Loviatar
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you ONLY get the pretty pale blue NCsoft link if you already have an EXISTING master account which was made AUTOMATICALLY on using the store.
since those keys are allready registered to you under the original account that was made earlier the attempt to create a second account with the used keys will be rejected.
clear?
Omniclasm
Support could atleast respond though....
Loviatar
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my response time from them has been hours not days when using the specified update method.
4 days and it has been autoclosed.
solution is to open a fresh support ticket and include the original support ticket number for reference. to keep things straight at their end
also include a fresh polite statement of the problem.
hope this helps
Omniclasm
Sent one yesterday and it was closed because there is already a ticket with a similar problem.
Loviatar
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you might try using the provide update this ticket link and ask politely if there is some additional information you can provide that might help them resolve this.
1. if you get back a ticket closed message send a new one including the closure email and go from there.
2. if still open they should at least respond to a polite nudge.
either way i dont see how you can lose.
beyond this i have no ideas
Omniclasm
Have sent plenty of emails, and they just totally ignore it and don't reply.
Onarik Amrak
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Originally Posted by Omniclasm
Have sent plenty of emails, and they just totally ignore it and don't reply.
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milan
My experience is a little different, but still a nightmare..
Removed ticket info, had left identifiable information in it
Removed ticket info, had left identifiable information in it
Pwny Ride
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Originally Posted by Lonesamurai
But thats a problem why? how the hell are they supposed to know that you really are who you say you are without things?
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Omniclasm
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Originally Posted by Pwny Ride
And how the hell where they supposed to keep a little sheet of paper around, when it wasn't made clear how important it actually was?
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Lonesamurai
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Originally Posted by Pwny Ride
And how the hell where they supposed to keep a little sheet of paper around, when it wasn't made clear how important it actually was?
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Gargle Blaster
i agree with the OP on this one. there is no reason to have a separate user name and password to change your password... sure have a separate account for adding a trouble ticket but to tie this to you play account and make it the only way to change your password is just silly.
Shadow Kurd
Aaarg.. i'm still waiting for a option to change my email
Lonesamurai
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Originally Posted by Shadow Kurd
Aaarg.. i'm still waiting for a option to change my email
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Yaga Philipe
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Originally Posted by Lonesamurai
It was a receipt.... receipts are important, for taxes, your own personal records, THINGS LIKE THIS!
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Loviatar
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yes they made it very clear on the key itself.
dont throw this out.
how could they make it more clear than you will need it later?
milan
I've just checked this with a friends keys, he's a hoarder who keeps everything.
Nowhere on the slips does it say to keep them.
Nowhere on the slips does it say to keep them.
RSGashapon
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Originally Posted by Access Key Card
This secure Access Key Card contains your Guild Wars® access key. Do not throw this card away! Your access key is your proof of ownership, and you will need it to obtain customer support or prove that you own your account.
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Qual
I hate the whole playNC thing as well :O
Yaga Philipe
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Originally Posted by RSGashapon
Emphasis mine but it's all right there, surrounded by the perforations used to open it up.
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Loviatar
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before you tear off the edges there is printing stating this is the access key.
below *access key card* it says the following
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| DO NOT THROW THIS CARD AWAY! YOUR ACCESS KEY IS PROOF OF OWNERSHIP, AND YOU WILL NEED IT TO OBTAIN CUSTOMER SUPPORT OR PROVE THAT YOU OWN YOUR ACCOUNT |
is that clear enough? i keep them as well
Dougal Kronik
lol, PlayNC just replied and told me to send a scanned or electronic image of my keys from the boxes - within the next 72 hours.
Looks like I'll have to finally install the damn scanner my wife's been pestering me about.
Looks like I'll have to finally install the damn scanner my wife's been pestering me about.
milan
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Originally Posted by Loviatar
WRONG
before you tear off the edges there is printing stating this is the access key. below *access key card* it says the following ** is that clear enough? i keep them as well |
Example - I have his nightfall card and the slip that came with it in front of me. On the card itself it says 'Game Activation Card' and 'Guildwars Nightfall' on the front, and the key and what I can only assume are tracking numbers on the back.
The slip of paper that it was attached to says absolutely nothing about saving the card on the front or on the back, the back tells you how to add to existing accounts and making new accounts, the front tells you that you should create a new/upgraded account.
Front of Card
Rear of Card
Front of Slip
Rear of Slip
I'm still waiting on further response from support, they are effectively refusing to allow me to change my password despite having verified email addresses on the plaync account and all the other information provided to them.