Im having trouble installing my game

ok, so I try to install it, and I click "install GuildWars", and then I go to the page that says "connecting to ArenaNet", but it never connects, it always gets almost all the way there, and then stops and doesnt do anything, can any one help me, and before you ask, it is not my firewall, I have it turned off!

It might also be your antivirus protection blocking it. Add guildwars to the allow list
http://www.plaync.com/us/support/prod_48_cat_16.html
check there also