Hi, guys,
As some of you have noticed, a problem developed at the data center in LA. Unfortunately, all game connections are routed through LA, which means that you most likely will not be able to get into Guild Wars while this problem is being solved. (If you're currently connected, you may be able to continue to play.)
Tons of people are working on this problem right now, and we're hopeful that it'll be fixed really soon.
Thanks for your patience!
Server Issue Update
Gaile Gray
Hole Sale Traps
Time to sleep..cause this wont be fixed anytime soon :[
Sun Fired Blank
Thanks for the heads up. I had wondered if it was a server-side or client-side problem. Best of luck solving the problem.
makosi
I disconnected then managed to reconnect after five minutes. It appears the whole of Europe did because when I returned my friend-list was empty and Spamadan has about 20 players in it (which rapidly filled).
exiled mat
Ah, that's why i couldn't logon on the friendslist :P
And the hench started to warp around a lot, henchman super shadow stepping team GO! :P
And the hench started to warp around a lot, henchman super shadow stepping team GO! :P
FlameoutAlchemist
All of my characters that are in my Guild Hall are able to connect successfully. They can't go anywhere else, but they can connect. Anyone else that's not in the Guild Hall can't connect (Error 58).
Hope that helps Gaile.
Hope that helps Gaile.
AlienFromBeyond
Well, nice to know that there isn't a problem on my side. Sounds like a serious issue though.
explodemyheart
I can connect into any town, I just can't zone or map anywhere.
Kanna Banrai
Alot of the problems have been fixed. I was able to travel in home dis, but not Int. Now I'm able to travel in Int dis. Haven't tried GH yet though. I know ANet will have this fixed soon. 
Stoneys Rock
uh I was able to reconnect in no time (europe), lost alot of farm drops though ^^; thank goodness I only pick the whites up last. From the rage I could see in remains of Sahlahja people lost recently gotten sunspear and lightbringer points.
Gaile Gray
Here's some info about this. It turns out that this problem was caused by the failure of the entire cooling tower for the LA Data Center building. It was running at around 115 degrees! The reports say that it will take an hour or more for temperatures to return to normal levels, so at this point we're not giving the "all clear" on the issue, but wanted you to know the latest details.
dsnesnintendo
i DEMAND retribution
for every minute i cannot connect 1 cute kitten will meets fate
ps. would do puppies again but ran out of those from soul reaping rant
for every minute i cannot connect 1 cute kitten will meets fate
ps. would do puppies again but ran out of those from soul reaping rant
skogul
Well, I suppose there isn't a whole lot that can be done about this until the IT crew gets the cooling system back to workable temperatures. Bummer.
I've been out of state for two weeks visiting family and wanted to play GW to get my belated fix, and now I have to sit and wait some more.
I've been out of state for two weeks visiting family and wanted to play GW to get my belated fix, and now I have to sit and wait some more.
TriaD
I don't know where to put this, but I am having some issues with my storage and I assume others are as well.
My chest storage stayed updated, but my character hero storage did not.
Meaning, items taken from my chest and put onto my heroes have disappeared and one item switched from my hero to my chest has been duped. It appears my hero weapons rolled back while my storage stayed updated.
So I now have 1 extra FDS sword but have lost a Forgotten Sword, a wayward wand, and a divine offhand.
My chest storage stayed updated, but my character hero storage did not.
Meaning, items taken from my chest and put onto my heroes have disappeared and one item switched from my hero to my chest has been duped. It appears my hero weapons rolled back while my storage stayed updated.
So I now have 1 extra FDS sword but have lost a Forgotten Sword, a wayward wand, and a divine offhand.
Phantom Gun
Aw just as I was about to start playing. Well thanks for the heads up though. I'm glad I wasn't farming or anything.
Well thanks for the heads up though. I'm glad I wasn't farming or anything.
undeadgun
think the problem is fixed, can trival to LA np atm, hope this means the disconnections are gone:P thx for the explain there though Gaile
Age
Yeap that is what I read on the GW site.You say 115 degrees I can believe it as it is so hot and everyone is running their air conditioner consuming power best to move it to Seattle.
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Home > Support > Network News Network News We've experienced a major cooling system failure in our datacenter, which has brought some of the Guild Wars servers down. Our IT team is busy fixing the problem. We will provide updates including an ETA as they become available. Thank you for your patience. |
Blackest Rose
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Originally Posted by TriaD
I don't know where to put this, but I am having some issues with my storage and I assume others are as well.
My chest storage stayed updated, but my character hero storage did not. Meaning, items taken from my chest and put onto my heroes have disappeared and one item switched from my hero to my chest has been duped. It appears my hero weapons rolled back while my storage stayed updated. So I now have 1 extra FDS sword but have lost a Forgotten Sword, a wayward wand, and a divine offhand. |
sindex
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Originally Posted by Gaile Gray
Here's some info about this. It turns out that this problem was caused by the failure of the entire cooling tower for the LA Data Center building. It was running at around 115 degrees! The reports say that it will take an hour or more for temperatures to return to normal levels, so at this point we're not giving the "all clear" on the issue, but wanted you to know the latest details.
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ScorpDeception63
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Originally Posted by sindex
I know it’s no joke, but it makes me wonder if we had another major power crisis or even worse a major earthquake you guys would have a backup plan?
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Thanks for the update Gaile, GW was in chaos the first few minutes after everyone got on lol, everyone freaking out, but good job on fixing the problem fast and telling everyone about it asap. Keep up the good work.
korcan
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Originally Posted by sindex
I know it’s no joke, but it makes me wonder; if we had another major power crisis or even worse a major earthquake you guys would have a backup plan?
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El Presidente
Quote:
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Originally Posted by sindex
I know it’s no joke, but it makes me wonder; if we had another major power crisis or even worse a major earthquake you guys would have a backup plan?
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Well, after numerous attempts and several err 40s, I managed to log in and am playing w/o a problem...hopefully, it'll stay this way...
myword
oh shitz my house is collapsing around me and my room is on fire
must..... keep... playing..
must..... keep... playing..
sindex
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Originally Posted by ScorpDeception63
Although I do agree in your wanting to know, if a major crisis happaned like a natural disastor and someone's health or lives are at stake, i'd rather them focus on it first than GW, heh, but I'm sure they have some sort of back-up system.
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I MP I
Well this explains all the damn lag and frequent disconnects from friends list and the game itself. Yet support couldn't figure out the problem......
myword
they would siphon electricity from nearby hospitals to keep the servers running
FoxPie
i've been having some bad disconnection problems for the last week or so aswell, hasn't been fun.
Age
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Originally Posted by korcan
i dont think getting a video game online would be a top priority if there was a major earthquake or power outage.
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Gli
I was almost done vanquishing the Eastern Frontier when I (along with my entire guild) got disconnected. I only needed to locate and kill a final few devourers. Reconnecting didn't work... I was getting really, really annoyed. Until my 6th reconnect attempt final worked. Such a relief not having to do that one all over. 
Gaile Gray
Ok, we have the official "All Clear" from the data center. As I was joking with players in the game, the server hamsters all had a glass of lemonade, took a swim in some ice water, and they're back at work now.
Blackest Rose
Should have drafted in some mini-pets to keep the wheels turning Gaile?
Maybe put a few Asura on the treadmill and as an incentive to run a bone dragon over their shoulder
Good to hear that everything is back to normal...
It just shows how well you're setup if you have a glitch (very rare) you can get it resolved in an hour or so.
Anet IT FTW! (the unsung heroes who keep us playing)
Maybe put a few Asura on the treadmill and as an incentive to run a bone dragon over their shoulder
Good to hear that everything is back to normal...
It just shows how well you're setup if you have a glitch (very rare) you can get it resolved in an hour or so.
Anet IT FTW! (the unsung heroes who keep us playing)
Shendaar
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Originally Posted by sindex
I know it’s no joke, but it makes me wonder; if we had another major power crisis or even worse a major earthquake you guys would have a backup plan?
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Shit happens and you just can't predict and prevent everything.
arsie
I hope my banks and the government has back-up for sure. As for my gaming provider, well, lets just say that I'll be 100 times more pissed off if I had no service while paying $15 a month subscription.
Xanthar
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Originally Posted by Shendaar
Well what do you expect them to do? Buy all the servers in double and set them up in a bunker so that whenever hell break lose Bob can still play GW on the other side of the world?
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Quote:
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Originally Posted by Shendaar
Shit happens and you just can't predict and prevent everything.
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Good to hear that the game is online again!
TheRaven
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Originally Posted by arsie
I hope my banks and the government has back-up for sure. As for my gaming provider, well, lets just say that I'll be 100 times more pissed off if I had no service while paying $15 a month subscription.
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If the answer is something like "Ouch, lightning hit the power pole outside and our generators are running emergency systems only. The power company estimates that everything will be restored in 4-6 hours.", then we'll just lump it out for 4-6 hours. We send all non-essential employees home for the day and use paper and pen for our customer calls, telling them the situation and we'll have their latest data as soon as possible.
If, on the other hand, something REALLY REALLY serious, like a plane just crashed on our Data Center (don't laugh, it's in the flight path of a major airport) or the Data Center just disappeared in an earthquake then we have a contract for a "hotbox" in another state. We call the hotbox site and all our backups are loaded onto the computers in the new data center a few states away and we continue business as normal.
We also have contracts for 24 hour emergency service with IBM and HP. They would be shipping us new servers within 24 hours which we would house in temporary locations until a new Data Center could be built.
I'm sure that a company the size of Arenanet has a similiar plan in place. If the LA center was unavailable and estimated to be unavailable for an extended amount of time due to an Earthquake or other disaster, the company would start re-routing data elsewhere.
MSecorsky
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Originally Posted by Gaile Gray
Hi, guys,
As some of you have noticed, a problem developed at the data center in LA. Unfortunately, all game connections are routed through LA, which means that you most likely will not be able to get into Guild Wars while this problem is being solved. (If you're currently connected, you may be able to continue to play.) Tons of people are working on this problem right now, and we're hopeful that it'll be fixed really soon. Thanks for your patience! |
Waaaaaiiiiiit a minute... since when are there servers in Lions Arch?
Snype
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Originally Posted by MSecorsky
Waaaaaiiiiiit a minute... since when are there servers in Lions Arch?
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countesscorpula
Just out of curiosity, was that 115 degrees celsius or farhenheit?
Watch out! The people from PETA could be watching.
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Originally Posted by Gaile Gray
the server hamsters all had a glass of lemonade, took a swim in some ice water, and they're back at work now.
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Relambrien
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Originally Posted by countesscorpula
Just out of curiosity, was that 115 degrees celsius or farhenheit?
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MSecorsky
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Originally Posted by Relambrien
That's what I'm interested in. 115 degrees Fahrenheit really isn't a big deal for computers; that's a very comfortable temperature (in comparison, my video card runs at 136 degrees Fahrenheit with no problems, and my computer's ambient internal temperature is around 100, no problems). I don't know anything about dedicated servers, though, so perhaps they're more sensitive.
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I'd be willing to wager they're talking F, not C.