Guild Wars FPS loss when minimizing in Vista

weemanpow3

weemanpow3

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Mo/

Im running Windows Vista Buissnes 32-bit and Guild Wars play perfectly at all high settings and I get 60-61 FPS with v-sinc on. When I minimize Guild wars and reopen it my FPS gets cut in half to 30-31 FPS. Then I have to restart GW to get normal 60-61 FPS. When I was running Windows XP this never happened. Is any1 else having the same problem?

edit - I got all the latest drivers.

Flightmare

Flightmare

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Join Date: Nov 2006

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When Guild Wars gets placed in the background, the process priority lowers to "low". Maybe it won't properly recover while maximizing again. Try to set it's priority manually to high.

weemanpow3

weemanpow3

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Mo/

Well I just gave it a try and still the same. I got nVidia 7700 512 MB, 2GB Ram, and Intel core 2 duo 2.0 GHz in my laptop. I contacted Anet support and they said they cant help me because im running Windows Vista. Thats ridiculous.

AydenV2

AydenV2

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Mo/Me

I'm experiencing the SAME exact problem as you. I am also running Vista, other than I have the 64 bit version. I still haven't found the problem myself, but I am putting my money on Vista's way of processing when minimized. Like the above poster said, its probably got something to do with priorities.

I wish A-Net would support Vista... It's been a while since it was released, about time IMO.

Malice Black

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Join Date: Oct 2005

I notice no difference, and yes I run Vista also.

Bowstring Badass

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Character selection screen figuring what I want to play...

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2 words. Who cares.

Bowstring Badass

Bowstring Badass

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Purple Lingerie - :D

[QUOTE=weemanpow3 I contacted Anet support and they said they cant help me because im running Windows Vista. Thats ridiculous.[/QUOTE]

Last time I looked at the back of a gw box it doesn't say use vista imo vista = crap windows xp ftw.

fsckfsck

Ascalonian Squire

Join Date: Aug 2007

Me/E

Quote:
Originally Posted by weemanpow3
When I minimize Guild wars and reopen it my FPS gets cut in half to 30-31 FPS. Then I have to restart GW to get normal 60-61 FPS. When I was running Windows XP this never happened. Is any1 else having the same problem?
Thank God I'm not alone I've been trawling the web to see if someone else has had this since upgrading to Vista, and this is the first time I've seen it reported.

I've got exactly the same problem as you, and (on the same physical hardware) I didn't get this under XP. My framerate is locked at my vSync rate (75fps), it doesn't change too much below that except in very crowded areas. When I minimise it and bring it back up, it tanks to 15fps or sometimes lower.

My system specs:
Windows Vista Ultimate 32-bit
2GB RAM
iNTEL Core 2 Duo E6600 (2.4GHz)
nVidia 7600GT (256MB)

I've tried running a bunch of driver version, including both the latest WHQL 162.22 and Beta 163.11 versions, with no difference.

Quote:
Originally Posted by weemanpow3
I contacted Anet support and they said they cant help me because im running Windows Vista. Thats ridiculous.
It's a bit frustrating yes I've contacted them as well and received the same response, so you're not alone there. The good news is that EotN has Vista support, so in just a few weeks you'll be able to re-file that bug report and expect resolution.

Looking through the responders here, there's three points of commonality:
Windows Vista (not restricted to edition or bit type)
Core 2 Duo CPU
nVidia 7xxx series cards

Quote:
Originally Posted by Malice Black
I notice no difference, and yes I run Vista also.
Malice, can you let us know your system specs? It's quite likely it's something hardware specific, so it would be nice to see if that theory is supported by whether you've got any of the same two hardware elements in common with us.

Quote:
Originally Posted by Flightmare
When Guild Wars gets placed in the background, the process priority lowers to "low". Maybe it won't properly recover while maximizing again. Try to set it's priority manually to high.
I've tried yanking this around, setting it to High - GW sets itself back to Normal when it comes back up, it won't stay as a High priority process. It won't accept Realtime priority.

fsckfsck

Ascalonian Squire

Join Date: Aug 2007

Me/E

Quote:
Originally Posted by Bowstring Badass
Last time I looked at the back of a gw box it doesn't say use vista
Best you check the Eye of the North system specs again then.

Quote:
Originally Posted by Bowstring Badass
imo vista = crap windows xp ftw.
Thanks for sharing your valuable opinion! Now why don't you go hug all your friends in the Flat Earth Society.

Malice Black

Site Legend

Join Date: Oct 2005

Quote:
Malice, can you let us know your system specs? It's quite likely it's something hardware specific, so it would be nice to see if that theory is supported by whether you've got any of the same two hardware elements in common with us.
Notebook specs:

Vista Home Premium [32-Bit]
Core 2 Duo @ 2GHz
2GB RAM
7950GTX

Just a bog standard notebook, nothing special.

fsckfsck

Ascalonian Squire

Join Date: Aug 2007

Me/E

Quote:
Originally Posted by Malice Black
Notebook specs:

Vista Home Premium [32-Bit]
Core 2 Duo @ 2GHz
2GB RAM
7950GTX

Just a bog standard notebook, nothing special.
Well that trashed my theory about it being to do with 7xxx series cards

Thanks for that. It's given me an idea tho - I have a laptop with Home Premium as well, which I will try. Perhaps there's something to do with "Home" that makes it Just Work. About to go out to see some sunlight, I'll try it later on.

fsckfsck

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Join Date: Aug 2007

Me/E

Quote:
Originally Posted by AydenV2
I wish A-Net would support Vista... It's been a while since it was released, about time IMO.
I've discovered a workaround, which seems to do ok.

If you run the game windowed (e.g., "C:\Program Files\Guild Wars\Gw.exe" -perf -windowed), then it works fine if you switch to another applicaiton. You still can't actually minimise this, it'll tank the performance again, but it will allow you to use other applications (such as Guild Wiki) as long as it's just in the background.

So - run it in a window, don't minimise it, and it'll stay with a good framerate. The kicker appears to be the minimise function, rather than using other applications.

Malice Black

Site Legend

Join Date: Oct 2005

Mine works perfectly fine, even going from minimized to window.

fsckfsck

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Join Date: Aug 2007

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Quote:
Originally Posted by Malice Black
Mine works perfectly fine, even going from minimized to window.
Cool as, that's also good to know - rule out all the possibilities.

One final question, if you can be bothered What driver versions are you using? I know a number of laptop companies do homegrown drivers, or sometimes lag behind the latest reference drivers. It may be that a new feature in one of the recent nVidia drivers has br0k3N Guild Wars.

fsckfsck

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Join Date: Aug 2007

Me/E

Quote:
Originally Posted by fsckfsck
It's given me an idea tho - I have a laptop with Home Premium as well, which I will try. Perhaps there's something to do with "Home" that makes it Just Work. About to go out to see some sunlight, I'll try it later on.
Ok I've tried my laptop, with some interesting results.

My laptop is not a gaming laptop, so it's got some poxy nVidia 6150 with shared memory in it - still runs GW tho. When I fire it up, it seems to score about 15fps, give or take.

When I minimise and remaximise, it holds that same framerate - so it's consistently lousy. The drivers are the version that the manufacturer provide, so some poxy HP branded things that are designed to work with it. It won't accept the nVidia reference drivers from their site, oddly enough.

Perhaps it's a video driver issue. I'm sure all will become clear at the end of August when EotN ships and they actually need to support this problem.

Hyper.nl

Hyper.nl

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I have exactly the same problem. I posted in a few older threads here and contacted support. Support passed it to the dev team and I never heared from it again. I had to disable FSAA altogether to get reasonable FPS back, because I minimize / switch to Windows a lot.

My system specs:
Windows Vista Ultimate 32-bit
nVidia nForce 4 SLI chipset
AMD Athlon 64 x2 4800+
2GB DDR SDRAM
nVidia GeForce 7800GT
Creative SoudBlaster X-FI

fsckfsck

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Join Date: Aug 2007

Me/E

Quote:
Originally Posted by Hyper.nl
Support passed it to the dev team and I never heared from it again.
/congrats on getting them to deal with it at all, the rest of us just got bumped off because Vista's not yet supported

Well, it's kind of good that there's more people with this problem, as it shows it's not an isolated incident. It's also interesting because there's little in common with our systems from a hardware perspective except nVidia cards - this sort of indicates it's a driver issue, and probably nothing we can do to fix.

Just out of interest - what detail level do you set your card to? Mine's set to "let the application decide."

I was checking nZone and I think I found your report of this: http://forums.nvidia.com/lofiversion...hp?t33610.html

Arcane_Penguin

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Join Date: Jun 2007

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I'm on Vista Home Premium, no such problem for me, I've even played 3 games at once fine, Soldat online, Guild Wars (Nine Rings title farming) and SWBF II collecting memory from the modtools for mapping/modding.

Malice Black

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Join Date: Oct 2005

I'm using the drivers it came with, I'll get around to updating them when I can be bothered.

I have all my settings on high with 4xAA, get 60FPS in a quiet area, 20-30 in Kamdan Dist1.

fsckfsck

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Join Date: Aug 2007

Me/E

Quote:
Originally Posted by Malice Black
I'm using the drivers it came with, I'll get around to updating them when I can be bothered.

I have all my settings on high with 4xAA, get 60FPS in a quiet area, 20-30 in Kamdan Dist1.
Cool thanks. I had an update today from PlayNC, who said that MS have released two patches for Vista related to performance and compatibility.

I've installed all pending patches on both my Vista machines, so unless it's not a part of Windows Update I've applied them. I've gone back to them asking to confirm the knowledge base article numbers, so I can confirm for sure.

The problem could be (e.g.) that the Windows Update is incorrectly not showing those patches to be applied. It would be a rare problem but I'll be able to confirm for sure when the reply with the KB numbers.

fsckfsck

Ascalonian Squire

Join Date: Aug 2007

Me/E

Quote:
Originally Posted by Arcane_Penguin
I'm on Vista Home Premium, no such problem for me
That's really interesting.

I don't think anyone running "Home" has this problem. It's all other versions of Vista (e.g. Business, Ultimate). That may be a key indicator - but we don't have a sufficient sample size to be sure yet.

weemanpow3

weemanpow3

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Join Date: May 2007

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Mo/

I reformatted my computer and downloaded all the latest Microsoft updates and drivers again. Installed Guild Wars again and the problem still there. I really think it is ArenaNet is lacking the support for Windows Vista in there games. They got to fix this.

fsckfsck

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Join Date: Aug 2007

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Quote:
Originally Posted by weemanpow3
I really think it is ArenaNet is lacking the support for Windows Vista in there games. They got to fix this.
They've now replied to me with the KB articles in question:

http://support.microsoft.com/kb/938979/en-us

http://support.microsoft.com/kb/938194/en-us

These have just been released, so should be on Windows Update today/tomorrow. I'm at work so haven't tested them yet, I'll let you know tonight when I get home and fire them up.

My guess is that ArenaNet are trying to fix this (they're going for Vista certification), but it's a thorny problem to track down because it's inconsistent (note some people in this thread have it, and some don't). The trick's going to be working out where the problem is.

Omega X

Omega X

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Join Date: Jun 2005

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Quote:
Originally Posted by fsckfsck
They've now replied to me with the KB articles in question:

http://support.microsoft.com/kb/938979/en-us

http://support.microsoft.com/kb/938194/en-us

These have just been released, so should be on Windows Update today/tomorrow. I'm at work so haven't tested them yet, I'll let you know tonight when I get home and fire them up.
They work very well: http://www.guildwarsguru.com/forum/s...php?t=10184517

I installed them a while ago and got a nice little performance boost.

EntityMaster

Ascalonian Squire

Join Date: Jul 2006

I have the same low fps problem like other vista users have. I can't really tell if the updates give me some performance boosts. And it definitely did not fix the fps loss after alt-tab or minimizing.

Vista Home Premium
Intel Core 2 Duo T7600
2 GB RAM
Nvidia Geforce Go 7600

fsckfsck

Ascalonian Squire

Join Date: Aug 2007

Me/E

Quote:
Originally Posted by EntityMaster
I have the same low fps problem like other vista users have. I can't really tell if the updates give me some performance boosts. And it definitely did not fix the fps loss after alt-tab or minimizing.
I've just installed them and they don't fix my alt-tab issue either. I don't know if my system's faster or not, but I do know that Guild Wars wasn't generally starved for resource so it might be hard to be objective about that.

Ah well - back to PlayNC, I'll let them know it's not a fix.

Quote:
Vista Home Premium
Intel Core 2 Duo T7600
2 GB RAM
Nvidia Geforce Go 7600
Zang. Ok, we've now got our first Home Premium user, so Home users aren't immune. All respondents are using nVidia cards though. I think this is narrowing it down some.

What drivers are you using Entity?

EntityMaster

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Join Date: Jul 2006

I'm currently using driver 165.01 from laptopvideo2go.com. Just upgrade from 158.51 too.

fsckfsck

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Join Date: Aug 2007

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Quote:
Originally Posted by EntityMaster
I'm currently using driver 165.01 from laptopvideo2go.com. Just upgrade from 158.51 too.
Cool as. My laptop is running some 98.xx driver I think, a really ancient thing that's the "latest" WHQL offered by Windows Update (the previous HP driver was 95.xx I think).

I'd love to get some more reports from the people whom it's working for to see if their drivers work ok - it's possible that only newer drivers are having this problem, and regressing back to the stone age might fix it

Hyper.nl

Hyper.nl

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Join Date: Oct 2006

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Quote:
Originally Posted by fsckfsck
/congrats on getting them to deal with it at all, the rest of us just got bumped off because Vista's not yet supported

Well, it's kind of good that there's more people with this problem, as it shows it's not an isolated incident. It's also interesting because there's little in common with our systems from a hardware perspective except nVidia cards - this sort of indicates it's a driver issue, and probably nothing we can do to fix.

Just out of interest - what detail level do you set your card to? Mine's set to "let the application decide."

I was checking nZone and I think I found your report of this: http://forums.nvidia.com/lofiversion...hp?t33610.html
That post at the nZone forums is posted by me. (See user name)

Tijger

Wilds Pathfinder

Join Date: Sep 2005

Mo/E

Quote:
Originally Posted by fsckfsck
That's really interesting.

I don't think anyone running "Home" has this problem. It's all other versions of Vista (e.g. Business, Ultimate). That may be a key indicator - but we don't have a sufficient sample size to be sure yet.
The 'problem' isnt limited to Home.

Its also not a problem with GW. The 'problem' is with Vista itself when you have Aero running. Aero makes use of you GPU, both the RAM and the GPU itself, and when you start a game fullscreen Vista will handoff exclusive use of the GPU to GW...now you Alt-Tab, Aero kicks back in and grabs part of the GPU RAM and processing cycles which slows GW down...then you Alt-Tab back into fullscreen GW but this time Vista does NOT release the GPU fully to GW.

I expect the solution to this will have to come from Microsoft because it looks to me to be a result of the way the OS handles the handoff.

PS: For clarification, GW runs perfectly under Vista with performance close to XP when you use the latest drivers, just check Nvidia or ATi's websites for the latest versions.

fsckfsck

Ascalonian Squire

Join Date: Aug 2007

Me/E

Quote:
Originally Posted by Tijger
Its also not a problem with GW. The 'problem' is with Vista itself when you have Aero running. Aero makes use of you GPU, both the RAM and the GPU itself, and when you start a game fullscreen Vista will handoff exclusive use of the GPU to GW...now you Alt-Tab, Aero kicks back in and grabs part of the GPU RAM and processing cycles which slows GW down...then you Alt-Tab back into fullscreen GW but this time Vista does NOT release the GPU fully to GW.
That's a really interesting theory, I will try it out tonight when I get home.

It's possible this is the case. I have my doubts about it being entirely not related to GW, because I don't get this problem with other games on my system, but the root cause may be correct.

Have you confirmed this yourself by getting the issue with Aero and then making it go away by disabling Aero?

On other news, I had PlayNC ask me for my DXDiag and to run an antispyware check on my system, which I'll also do tonight. They look to be taking this a bit more seriously now, and trying to problem solve it with me - I'm pretty happy with their approach now.

fsckfsck

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Join Date: Aug 2007

Me/E

Quote:
Originally Posted by Tijger
PS: For clarification, GW runs perfectly under Vista with performance close to XP when you use the latest drivers, just check Nvidia or ATi's websites for the latest versions.
This is also true - when GW starts and before I minimise, the performance is actually better than under XP. It's smoother, smaller pauses at texture swap and a slightly higher average frame rate.

I can test this easily because I have two identical machines, one is my wife's and one is mine - we both play GW. She's not gone to Vista yet, and still has XP; the hardware is otherwise the same (down to the vendors of the graphics cards). Hers is just a little bit slower than mine, and suffers from some interesting network effects I don't get. Vista is generally a betterment, except for this one annoying issue on minimise

EntityMaster

Ascalonian Squire

Join Date: Jul 2006

I dunno if this is right, but if I remember correctly this vista fps issue began with the massive update Anet had back in April, along with the new audio engine thing?

fsckfsck

Ascalonian Squire

Join Date: Aug 2007

Me/E

Quote:
Originally Posted by EntityMaster
I dunno if this is right, but if I remember correctly this vista fps issue began with the massive update Anet had back in April, along with the new audio engine thing?
Dunno sorry. I wasn't running Vista on my machine until much more recently (I installed it I think in June, or maybe late May).

Hyper's (according to the nZone thread) tried disabling his audio drivers completely so that should have ruled that out.

fsckfsck

Ascalonian Squire

Join Date: Aug 2007

Me/E

Quote:
Originally Posted by Tijger
The 'problem' is with Vista itself when you have Aero running.
I've now confirmed that this is not the case for me. Disabling Aero has no effect on the problem with Guild Wars on my system.

Ross C Anderson

Ross C Anderson

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Join Date: Sep 2006

Lords Of The Devils' Soldiers [LODS]

W/

I am dissapointed with Windows Vista, After installing Vista Ultimate i found my FPS has dropped to a constant <10 with "Fastest" settings in game. I can't tell whether it is lack of support or Vista itself..

fsckfsck

Ascalonian Squire

Join Date: Aug 2007

Me/E

Quote:
Originally Posted by Ross C Anderson
I am dissapointed with Windows Vista, After installing Vista Ultimate i found my FPS has dropped to a constant <10 with "Fastest" settings in game. I can't tell whether it is lack of support or Vista itself..
Nasty

I'd recommend opening a ticket with PlayNC - the more information they get on Vista problems the easier it will be to narrow down the culprit.

If it's Vista, they're in a better position to lobby MS for a fix than you or I

weemanpow3

weemanpow3

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Join Date: May 2007

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Mo/

Has their been any complaints with this problem with ATI users or is it just nvidia users? Also I called anet support up and this guy didn't turn me down by saying we cant do anything for you becuase your using Vista. He had me disable lots of things and run me through their tests to see if it was the cause and try the new 2 microsoft updates and no luck. He said other users have contacted them with the same problem but he said the number has not been big enough for immediate action. He said that they are looking into it though.

Hopefully it will be fixed when GW:EN come out.

fsckfsck

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Join Date: Aug 2007

Me/E

Quote:
Originally Posted by weemanpow3
Has their been any complaints with this problem with ATI users or is it just nvidia users?
Just nVidia users as far as I can tell, which points fairly strongly towards a driver problem. It's really hard to determine though as (and ANet basically said this to you) the sample size isn't large enough to do anything with just yet.

EotN is fully Vista supported, and ANet are seeking Vista certification - so like you, I hope this will be resolved shortly.

TRicciardi

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Join Date: Apr 2006

Portugal

TEP

E/

Well i havent noticed any drop on fps when i minimize gw on vista.
My specs:
AMD x2 4600
2GB Ram
Geforce 6800GS
Vista Ultimate 64bits

Before, i would notice not a drop in fps, but vista taking a full minute switching application, but that disapeared when i got another gig of ram, so i supose it was just my low access speed to virtual memory.

Ricciardi