ok so recently some how god knows how after i came back from a long needed break from GW...
so i put in my un and pw... BAM wrong info... no biggie.. i can reset my pw rite? so i request a pw change..i type i my ncsoft pw..and even THAT is wrong....wtf?
no biggie i can request that they send me a pw recovery thing rite?
WRONG its not even letting me change my ncsoft pw keeps getting me some wier error...
so i open a ticket, i explained my problem gave them my folowing info:
UN (email)
guild wars cdkey
and EVEN the cd key i got for buying a extra char slot. surely THIS would be enough to verify me right?
so ncsoft rep responds to me that they need the credit card number of the CC that i used to buy NF and Factions...now wtf? how am i supposed to remember those?
now they want me to MAIL my cd key out to them so that they can varify....
wow..simply wow
this isnt the FBI files over here..i gave them the correct cd key...
i swear are 52 is probably easier to get into....
any1 else get this junk?
is Ncsoft THIS bad? Area-52 is probably easier
lilnate22
hyro yamaguchi
*sends email to Anet with a cd-key ripped from the internet claiming that I lost my password*
Just get an easy to remember password
Just get an easy to remember password
KANE OG
Isn't that Area 51, or am I missing something funny?
KANE
KANE
Elisa
Instead of writing this rant here you could've gone and looked for the info they requested, helping them recover your lost information. 
Feel for you though, and hope you get your account back.
Feel for you though, and hope you get your account back.
1 up and 2 down
Its a measure they have to take with everyone to make sure your not some random person trying to steal someones account.
lakatz
I wonder if they'd be okay with a faxed copy of your CD key... that's the same as a photocopy and would get there about two-three days sooner.
amish lifeguard
PAHAHAHHA area 51 gg
if you forgot that it's 51, you sure you got the right pw?
if you forgot that it's 51, you sure you got the right pw?
Kool Pajamas
Well if he sent them the CD key and the extra slot key, they should be able to see they are linked. I doubt someone on the internet would be able to get the exact combo.
If there is an area-52 I'm sure it's hard to get into that one also.
If there is an area-52 I'm sure it's hard to get into that one also.
Miral
Quote:
|
Originally Posted by KANE OG
Isn't that Area 51, or am I missing something funny?
KANE |
ScorpDeception63
I recently tried to change my password, couldent remember my origonal ncsoft account info, thought okay ill make another, entered my cd keys into the new one, they didn't even register, and i typed them in exactly correct. The new system is pretty frustrating...i just gave up on it.
Meat Axe
Yeah, I had the same problem (at least with my NCSoft account password). I wouldn't be terribly bothered to get into it except you need to login to register for the Tabula Rasa beta. So I managed to find an FAQ on their support site about the information they needed to verify that I was me. So I sent all that information in, except one or two things that there was no way that I would remember. And I got a reply saying they need additional information. This made me sigh in frustration.
So I managed to find all the additional info (luckily I remembered whose credit card I'd used on my account. I really should get around to getting my own). And I got a reply saying my ticket had been escalated to a senior support representative. That was a couple of days ago now. Hopefully it won't take too much longer.
So I managed to find all the additional info (luckily I remembered whose credit card I'd used on my account. I really should get around to getting my own). And I got a reply saying my ticket had been escalated to a senior support representative. That was a couple of days ago now. Hopefully it won't take too much longer.
Agent Mold3r
area 52 is easy to get into....area 51 is the hard one...DEE DEE DEE
holababe
Quote:
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Originally Posted by lakatz
I wonder if they'd be okay with a faxed copy of your CD key... that's the same as a photocopy and would get there about two-three days sooner.
|
Onarik Amrak
Maybe that's part of the point...
There is no Area 52... there is no password.
Plausible.
There is no Area 52... there is no password.
Plausible.
Iuris
You know, if they are demanding this much data, perhaps someone else is also trying to get access and Anet is having trouble determining who the real one is?
Matfei
Quote:
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Originally Posted by Miral
not sure if it was intended, but Area 52 is a realm in WoW
|
Bloody astounding minds at that joint.
Longasc
The OP is bloody right. Wanted to change my PW, had to get my NCSoft Master Account PW over my Support Account with its own PW.
In the end I tried until I got my PW in the end, after quite some time. Saved me a lot of trouble to go through.
NC Soft is incredibly bureaucratic, it is easier to get a new passport and a new identity.
This does not mean their system is safe with their retarded and limited selection of PW reset questions that you cannot even change to something more specific.
This is a constant problem, recently in alliance chat I read "WTF how can I change my password???" If you have lost it, you are in even bigger trouble.
Their system is indeed totally secure. So secure that even the legal owners have problems to access their own account. Sarcasm off.
In the end I tried until I got my PW in the end, after quite some time. Saved me a lot of trouble to go through.
NC Soft is incredibly bureaucratic, it is easier to get a new passport and a new identity.
This does not mean their system is safe with their retarded and limited selection of PW reset questions that you cannot even change to something more specific.
This is a constant problem, recently in alliance chat I read "WTF how can I change my password???" If you have lost it, you are in even bigger trouble.
Their system is indeed totally secure. So secure that even the legal owners have problems to access their own account. Sarcasm off.
upier
Quote:
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Originally Posted by Matfei
How original Blizzard are.
Bloody astounding minds at that joint. |
Matfei
Quote:
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Originally Posted by upier
Drakes on the plain anyone?
|
"Area-52" really isn't that amusing.
lilnate22
haha sorry too much time playing wow
and no they said it couldnt be a faxed/ copied
i have to send in to EXACT cdkey right from the cd
i mean i REMEMBER my pw it is as simple as it can be
but apparently it got changed
i know my pw to email
so why cant they just forward me and email?
seriusly i gave them all the info that the REAL owner would have:
gave em email
cd key
char slot cdkey
told them the email i got when i bought NF and Faction and the DATE i bought em....
go figure
this is the stuff that made me leave gw in the 1st place
much better time being the admin at WoW
but Gw is still fun though.....
and no they said it couldnt be a faxed/ copied
i have to send in to EXACT cdkey right from the cd
i mean i REMEMBER my pw it is as simple as it can be
but apparently it got changed
i know my pw to email
so why cant they just forward me and email?
seriusly i gave them all the info that the REAL owner would have:
gave em email
cd key
char slot cdkey
told them the email i got when i bought NF and Faction and the DATE i bought em....
go figure
this is the stuff that made me leave gw in the 1st place
much better time being the admin at WoW
but Gw is still fun though.....
yeah_hi
I had a similar issue after losing my PlayNC account details.
In the end I had to send:
- all CD keys I owned, first the details, and then photographs of the boxes & key cards
- scans of credit card statements showing dates of purchase of ORIGINAL game, plus ingame store purchases
- address details
- character names
What made it doubly hard was that my partner and I have 2 accounts each, so I couldn't remember who owned what, or even what details we used to sign up, or which credit card we used.
I just tried my best, sending educated guesses when I couldn't remember exact details "i don't have my receipt for the original game purchase, but i was in the closed beta in Dec 2005, so it was before then if that helps" etc
After jumping through their hoops and being passed around different reps they eventually sent me my details - I say eventually, but it was well within a week. It did seem like overkill, and was very frustrating at the time, but they sorted it out, and I'm very grateful.
So my advice to the OP is: Keep it polite and give 'em everything you can find! They did accept scanned copies and photographs of boxes, so maybe you could suggest that rather than mailing them. It's as frustrating as hell, but they will sort you out if you persevere.
In the end I had to send:
- all CD keys I owned, first the details, and then photographs of the boxes & key cards
- scans of credit card statements showing dates of purchase of ORIGINAL game, plus ingame store purchases
- address details
- character names
What made it doubly hard was that my partner and I have 2 accounts each, so I couldn't remember who owned what, or even what details we used to sign up, or which credit card we used.
I just tried my best, sending educated guesses when I couldn't remember exact details "i don't have my receipt for the original game purchase, but i was in the closed beta in Dec 2005, so it was before then if that helps" etc
After jumping through their hoops and being passed around different reps they eventually sent me my details - I say eventually, but it was well within a week. It did seem like overkill, and was very frustrating at the time, but they sorted it out, and I'm very grateful.
So my advice to the OP is: Keep it polite and give 'em everything you can find! They did accept scanned copies and photographs of boxes, so maybe you could suggest that rather than mailing them. It's as frustrating as hell, but they will sort you out if you persevere.
Ghengis Kwell
Quote:
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Originally Posted by KANE OG
Isn't that Area 51, or am I missing something funny?
KANE |
just like the real number is 912 NOT 911 as most people think!
lilnate22
here is an inserpt of the email they sent me:
wow simply wow
Code:
Mail your access key insert and a copy of your sales receipt (if available) for the purchase of your Guild Wars game package to: ATTN: Account Support 6801 N. Capital of Texas Hwy., Bldg. 1 Austin, TX 78731 Be sure to include your e-mail address and this ticket number (omited) with the requested materials you are mailing to us. Photocopies of the access key insert will not be accepted; you must send us the original. Note: You may wish to purchase some form of “tracking” on your mail, as we cannot be responsible for lost or misdirected mail.