Loss of Characters and Inv twice
Winterguides
Finding it hard to advance in GW as I have lost all of my characters, inventory and items, and money twice in the past 2-3 months. The first time was after a HUGE update, I logged in and found all of my characters gone, the second time was a few days ago, I was ABing and I was reset and when I logged back in, I found my characters and inv gone again. I have tried to reset my pasword with GW and it sends me to a Plaync.com, and there I set up an account and tried to register my game keys and all 3 say that they are not valid, and I cant reset my password. I have contacted Tech and they state that I myself have deleted the characters and items, but I told them I didn't know how if I was in the middle of a battle how that would happen. I haven't gotten a responce from them since. Anyone else have any problems like this?
Malice Black
Hmm not normal. Send a PM to Gaile Grey, she might be able to quicken up the process for you.
MagmaRed
Sounds like you have been hacked. I'd worry about the account itself disappearing. Contact support as much as possible until you get it resolved.
That, or check with your household. Evil brother, son, wife, etc.?
That, or check with your household. Evil brother, son, wife, etc.?
Wrath Of Dragons
when you are online, and someone else tries to connect, Im fairly certain it counts the most recent connection as valid, so if you were hacked, it would just boot you off -- I think.....
Evilsod
I'm sure i remember some people from GWO saying they had the same thing happen, they just relogged and there characters came back.
And it really is a waste of time reporting it to tech... they won't do jack shit. Anet might aswell fire the lazy RED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GOs. No matter what happens its always our fault.
And it really is a waste of time reporting it to tech... they won't do jack shit. Anet might aswell fire the lazy RED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GOs. No matter what happens its always our fault.
Age
What I don't understand is the cd key issue they should accept them in order to change the password?
Loviatar
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unless already linked you do not get sent to the NCsoft link.
as he said
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| I have tried to reset my pasword with GW and it sends me to a Plaync.com, and there I set up an account and tried to register my game keys and all 3 say that they are not valid, and I cant reset my password. |
he should open a support ticket and detail the whole situation and ask for help.
3 times my account has been mixed up and support fixed it fast and were very efficient and very nice about it
The Herbalizer
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Originally Posted by Evilsod
I'm sure i remember some people from GWO saying they had the same thing happen, they just relogged and there characters came back.
And it really is a waste of time reporting it to tech... they won't do jack shit. Anet might aswell fire the lazy RED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GOs. No matter what happens its always our fault. |
I swear GWO had people saying they got spyware from it or something. I dont use there as GWG is waaay better.
Winterguides
thanks for all the great advice, all though none was the direction I needed. I don't know what is going on or what can be done, but Tech support hasn't gotten back to me, nor can I change my password still on plaync.com. As for the crash, I don't belive it was my wife or virus.. my computer seems clear(all the scans my puter tech friend did)(no bots, trojans, viruses). OH WELL, I guess Third Timesa Charm is a fitting name for a new character. Thanks, if anyone sees me on.. drop a note.
Xenomorph
I would think the most likely cause of this is having a password stolen.
The chances of someone having their password stolen by a friend, relative, keylogger, virus, etc is far higher than the server randomly deleting YOUR stuff more than once.
The chances of someone having their password stolen by a friend, relative, keylogger, virus, etc is far higher than the server randomly deleting YOUR stuff more than once.
Div
Don't give out your password or download stupid software. Simple as that.
Venomous Toxin
The same thing happened to my wife. Tech told her that her ISP changed back and forth and was similar to other accounts (she uses a wi fi hot spot). They deleted her inventory and characters because they thought she was letting someone else use her account. The last time that happened, they replaced some of her stuff. Just be careful if you play the game on a public wi fi hot spot.
Evilsod
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Originally Posted by The Herbalizer
yah support are ftl.
I swear GWO had people saying they got spyware from it or something. I dont use there as GWG is waaay better. |
GWO is better for the individual profession forums anyway... absolutely bugger all happens here most of the time.
Loviatar
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if you are saying *tech* deleted/replaced items you are simply lying not just mistaken.
an account can be locked/unlocked but not altered
playing on an active public hot spot is asking for it as hackers monitor those begging suckers to use them
Venomous Toxin
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Originally Posted by Loviatar
if the *they* you are refering to is somebody who hacked her account fine
if you are saying *tech* deleted/replaced items you are simply lying not just mistaken. an account can be locked/unlocked but not altered playing on an active public hot spot is asking for it as hackers monitor those begging suckers to use them |
Sjekster
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Originally Posted by Venomous Toxin
The same thing happened to my wife. Tech told her that her ISP changed back and forth and was similar to other accounts (she uses a wi fi hot spot). They deleted her inventory and characters because they thought she was letting someone else use her account. The last time that happened, they replaced some of her stuff. Just be careful if you play the game on a public wi fi hot spot.
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Loviatar
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i will give you the benefit of the doubt and explain.
they cannot *reset* an account
they cannot *unlink a key* from an account
the *bonus items* are only gotten when you link the key to the account you will be using it on and are permanently available on that account only at any time by typing */bonus* and that *bonus* can not be removed from the account
the above information is straight from a dev who comfirmed it personally with the head programmer himself
it is not possible to remove the bonus items once the key is linked/activated
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Originally Posted by Venomous Toxin
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they cannot *reset* an account
they cannot *unlink a key* from an account
the *bonus items* are only gotten when you link the key to the account you will be using it on and are permanently available on that account only at any time by typing */bonus* and that *bonus* can not be removed from the account
the above information is straight from a dev who comfirmed it personally with the head programmer himself
it is not possible to remove the bonus items once the key is linked/activated
Marth Reynolds
[QUOTE=Loviatar]
That's some of the biggest bullshit i heard for years...
They store the data wich logs what players got on their acount and will be able to alter it at any time.
It's against the eula to use a acount with multiple persons, when they see often changing ip or something similair, they can and sometimes will ban your acount.
However, with everything getting lost it sounds like it could be a problem in the gw data saving for certain acounts.
besides it's loviathar, just ignore him, i know hungry lions that have more credibility
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i will give you the benefit of the doubt and explain. they cannot *reset* an account they cannot *unlink a key* from an account the *bonus items* are only gotten when you link the key to the account you will be using it on and are permanently available on that account only at any time by typing */bonus* and that *bonus* can not be removed from the account the above information is straight from a dev who comfirmed it personally with the head programmer himself |
They store the data wich logs what players got on their acount and will be able to alter it at any time.
It's against the eula to use a acount with multiple persons, when they see often changing ip or something similair, they can and sometimes will ban your acount.
However, with everything getting lost it sounds like it could be a problem in the gw data saving for certain acounts.
besides it's loviathar, just ignore him, i know hungry lions that have more credibility
Loviatar
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you just posted the Bandini of the month right there
i guess you missed all the different dev posts stating that lost/stolen/hacked accounts cannot be replaced as the database setup will not allow something to be created and restored to someones inventory.
as Gaile stated it is impossible to spoof/change/restore something.
your word or Gailes?
easy choice there......Gaile with no competition at all
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Originally Posted by Marth Reynolds
That's some of the biggest bullshit i heard for years...
They store the data wich logs what players got on their acount and will be able to alter it at any time. |
i guess you missed all the different dev posts stating that lost/stolen/hacked accounts cannot be replaced as the database setup will not allow something to be created and restored to someones inventory.
as Gaile stated it is impossible to spoof/change/restore something.
your word or Gailes?
easy choice there......Gaile with no competition at all
Omega X
Why do people come here to complain about account glitches?
Guild Wars support is the only people who can help with things like that.
Guild Wars support is the only people who can help with things like that.
White Lies
i had a similar prob wen i 1st started asked Anet but they cudnt do much i checked out my net provider and discovered that my internet was being routed rong or sumthing. since my account has been fine. and btw wat Loviatar says is true and it is not bullshit. it says in the terms wen u install GWs.
Age
[QUOTE=Loviatar]
That is why they need to back up their database every few hours as Indie does to the Guru in case of a hack.
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you just posted the Bandini of the month right there i guess you missed all the different dev posts stating that lost/stolen/hacked accounts cannot be replaced as the database setup will not allow something to be created and restored to someones inventory. as Gaile stated it is impossible to spoof/change/restore something. your word or Gailes? easy choice there......Gaile with no competition at all |
Atlas Ravens
Who has confirmed that anet doesn't back up their database? I assure you that they do. Why wouldn't they?
What anet is saying about not restoring accounts is that they will not go into a backup just to restore a single account.
Also, I have a hard time believing these threads that suggest that anet mysteriously lost their account data. More likely is that the individual allowed their login and password to be exposed. Keyloggers, etc, is the most likely type of explanation, as hard as it is for the individual affected to believe.
What anet is saying about not restoring accounts is that they will not go into a backup just to restore a single account.
Also, I have a hard time believing these threads that suggest that anet mysteriously lost their account data. More likely is that the individual allowed their login and password to be exposed. Keyloggers, etc, is the most likely type of explanation, as hard as it is for the individual affected to believe.
Loviatar
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they have a constant back up OF THE WHOLE GAME
they cannot alter just a single account out of the whole.
as for your saying people are not careless/stupid about security here is a gem from an earlier post right here
you find a hot spot to use and have no idea what monitoring software or who owns the pc connection you happily hook up through.
if that is not blatently asking for it i dont know what qualifies.
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Originally Posted by Age
That is why they need to back up their database every few hours as Indie does to the Guru in case of a hack.
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they cannot alter just a single account out of the whole.
as for your saying people are not careless/stupid about security here is a gem from an earlier post right here
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if that is not blatently asking for it i dont know what qualifies.
eightyfour-onesevenfive
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Originally Posted by Loviatar
i guess you missed all the different dev posts stating that lost/stolen/hacked accounts cannot be replaced as the database setup will not allow something to be created and restored to someones inventory.
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There is a difference in "cannot because it is technically impossible" and "cannot because we are not allowed to by company laws". I do believe that the latter is the case here, my reasons are stated above. Yes, it would be technically possible for Anet to do with their database whatever they wanted, yes, also spawning items in players inventories. However, at what expense of time and effort, I do not know. And I understand very well why they chose not to do it, as a general rule.