The players that reported the reconnect-exploit got banned?! - Guild Wars Guru archive powered by Guild Wars Legacy

Longasc

Forge Runner

Join Date: May 2005

13 Aug 2007 at 16:04 - 1

I just cannot believe it.

Two guru users, Enko and Fenix, reported Support how they managed to duplicate a red dye by using the now well-known and emergency fixed (reconnect feature gone) exploit. The tried this after reports of stacks of Armbraces of Truth surfaced some days ago, until they finally found the bug and reported it to Support.

Now I heard that Enko's account is banned. Fenix is offline, probably asleep.

This is a shame. I would ask ANet's Support to take a bit more care when doing things like this and check again if he really did something else than duping a red dye.

Of course I understand that the people who reported this bug might become suspicious, too, for good reason. But I rather fear this is a knee-jerk reaction that they do not deserve. Some of the exploiters might laugh their ass off when they read this.

Save Enko and Fenix, they probably got sorted out with the bad apples.

Hollow Gein

Krytan Explorer

Join Date: Aug 2007

Menos Espadas

N/

13 Aug 2007 at 16:07 - 2

It's now a witch hunt. I have a feeling this whole situation will get more ugly...

zwei2stein

Grotto Attendant

Join Date: Jun 2006

Europe

The German Order [GER]

N/

13 Aug 2007 at 16:09 - 3

Really, they need to get unbaned.

This just sends bad message ... why bother helping anet locate critical bug when you can ecpect your reward to be ban?

Kendar Muert

Krytan Explorer

Join Date: Aug 2006

Texas

E/

13 Aug 2007 at 16:10 - 4

Just wait for a day or so. Theyre likely banning anyone and everyone it could have been at first, then going back and correcting the accounts of innocents later. Hell, i may be banned- Ive been trading lots of semi rare items and rare items recently. Just wait a bit, and petition Anet under the support section. It takes you to ncsoft.com, where you can go into great detail. Shouldnt be too long before you can get back in.

Enko

Forge Runner

Join Date: Jun 2006

VA

Mo/

13 Aug 2007 at 16:11 - 5

I truly wonder how Anet expects players to ever help them close exploits. I started reading the Armbrace and mini pet thread last night and decided to do some investigating on my own. Spent the entire night trying to hammer it out so we could get it closed. A single red dye was used in the test and we immediately sent the steps to Gaile Gray once it was confirmed. Heck she even responded with a "thanks for the info, we'll pass it along". If after wasting my time and my sleep, this is how they then turn around and treat those who helped them, I'm no longer going to bother trying to help out with this game that I love.

Symeon

Forge Runner

Join Date: Jul 2005

13 Aug 2007 at 16:16 - 6

These players tried to help ANet. They tested to find the bug, so that ANet could sort it out. And their reward? Banned. Ludicrous I say.

I suppose they thought that once these players had gone into the effort of reporting it, they would exploit it just like everyone else. Newsflash: they didn't.

undeadgun

Forge Runner

Join Date: Nov 2006

US

Its Rainning Fame Hallelujah[伞回伞], also as guild leader

N/

13 Aug 2007 at 16:29 - 7

ｗｈｙ　ａｎｅｔ　ｄｏ　ｔｈｉｓ　ｔｏ　ｔｈｏｓｅ　ｐｐｌ？？？？ｔｈｅｙ　ａｒｅ　ｉｎｎｏｃｅｎｔ！

around

Wilds Pathfinder

Join Date: May 2006

Aussie Trolling Crew - Diplomatic Embassy

I Have Three Pennies [Pnny] - forever in my heart <3

R/

13 Aug 2007 at 16:33 - 8

GG ANet.

What's next? 'You have been banned for having inappropriate content in your Guild Wars folder' for screenshotting someone with an inappropriate name? Instabanning anyone who so much thinks of using a swear word?

rohara

Krytan Explorer

Join Date: Nov 2006

Rt/

13 Aug 2007 at 16:36 - 9

that's messed up, i hope they unban them.

i once discovered an exploit in another game, and i emailed the CR person with a replay and precise steps on how to do it, and i got a thank you and a name drop in the patch notes - not a ban.

Tom Swift

Jungle Guide

Join Date: Aug 2007

13 Aug 2007 at 16:37 - 10

does this ban surprise anyone -

ANet's responses to problems in the past have usually been less than intelligent.

Why should this one be any different?

Note to self - do not assist ANet in any way - you will be punished.

max gladius

Yep, really is me...

Join Date: Aug 2005

My House

L33t

13 Aug 2007 at 16:38 - 11

i would say, i think its the "knee jerk reaction"....

ban all ppl they saw doing such things, then clean up who is "tester" and who is "offender"

i wouldnt get to overwelmed yet, wait a day or 2, see what happens...

Big point is, they r trying to kill the accounts with ppl who they "know did dup items" then they will weed threw who did what, when, how, and all that...

im glad to see some real responses, and expect the inocent to be let free....

Malice Black

Site Legend

Join Date: Oct 2005

13 Aug 2007 at 16:43 - 12

Enko, if you don't get your account back, I have a spare one.

Tarkin

Jungle Guide

Join Date: Dec 2005

W/N

13 Aug 2007 at 16:44 - 13

Quote:

Originally Posted by Longasc

I just cannot believe it.

Two guru users, Enko and Fenix, reported Support how they managed to duplicate a red dye by using the now well-known and emergency fixed (reconnect feature gone) exploit. The tried this after reports of stacks of Armbraces of Truth surfaced some days ago, until they finally found the bug and reported it to Support.

Now I heard that Enko's account is banned. Fenix is offline, probably asleep.

This is a shame. I would ask ANet's Support to take a bit more care when doing things like this and check again if he really did something else than duping a red dye.

Of course I understand that the people who reported this bug might become suspicious, too, for good reason. But I rather fear this is a knee-jerk reaction that they do not deserve. Some of the exploiters might laugh their ass off when they read this.

Save Enko and Fenix, they probably got sorted out with the bad apples.

Easy man easy...

I agree, if they help to discover the exploit must be unbanned...

But devs dont kown ppl personaly, they must deal with hundreads of ppls bans how thay will kown who is who...

I belive they will be (and must be unbanned if they help do discover this exploid) unbanned, send a report to anet..

onerabbit

Grotto Attendant

Join Date: Mar 2006

Thanks to all the guru [mods]

13 Aug 2007 at 16:45 - 14

ฬ т ƒ

Man .. to think i tried this, to help out aswell .... glad it didnt work for me =/

Drop of Fear

Forge Runner

Join Date: Nov 2006

W/

13 Aug 2007 at 16:55 - 15

well... just give a.net time to sort things out. i'm sure noone in a.net offices meant to ban the ppl who reported the exploit. a.net probably banned a huge amount of ppl to be sure to remove the majority of duped items in the game before they spread to much.
i'm confidend when the fog goes away worthy people will have their accounts back with a.net apologies

Evilsod

Banned

Join Date: Mar 2006

England

Lievs Death Squad [LDS]

13 Aug 2007 at 16:56 - 16

I'll say what i said in the other thread.

They could have just banned them temporarily to check the accounts to make sure they haven't been duping all along. I mean we may trust them but Anet need to take every precaution at this point. Anet would really have to kick themselves if it turns out the 2 of them have in fact been duping for months and are using this as a very sneeky way of getting out of it.

If they don't get there accounts back though... then Anet really have just shot themselves in the foot with a bazooka.

Dahnel

Wilds Pathfinder

Join Date: Oct 2005

Rt/Me

13 Aug 2007 at 16:57 - 17

Communists :P

Personette

Lion's Arch Merchant

Join Date: Feb 2007

13 Aug 2007 at 16:58 - 18

Quote:

Originally Posted by Tarkin

But devs dont kown ppl personaly, they must deal with hundreads of ppls bans how thay will kown who is who...

It's their job to know who is who.

Aside from their responsibilities to the players, this is the kind of PR nightmare that it is their job to prevent.

By 'they' I mean whoever it is that signs off on bans.

The Herbalizer

<3 Ecto

Join Date: Jul 2005

13 Aug 2007 at 16:59 - 19

Quote:

Originally Posted by max gladius

i would say, i think its the "knee jerk reaction"....

ban all ppl they saw doing such things, then clean up who is "tester" and who is "offender"

i wouldnt get to overwelmed yet, wait a day or 2, see what happens...

Big point is, they r trying to kill the accounts with ppl who they "know did dup items" then they will weed threw who did what, when, how, and all that...

im glad to see some real responses, and expect the inocent to be let free....

Yeah. Ban everyone who did dupe now and then unban innocent people later I think anet is doing. Anyway, I am sure Enko et al will be unbanned as Gaile has your pms and stuff.

quicksilv3r

Ascalonian Squire

Join Date: Dec 2005

SA, TX

R/W

13 Aug 2007 at 17:00 - 20

i bet anet looked n to Enko's account and saw alot of dupe items, and ban him

Spirit Of Your Death

Pre-Searing Cadet

Join Date: Aug 2007

Alcohoolic Anonymous

R/Mo

13 Aug 2007 at 17:01 - 21

I have to admitt, what would be the point in duplicating items, dosen't that take the fun away from the game and its enterity?

FoXanthar

Ascalonian Squire

Join Date: May 2006

13 Aug 2007 at 17:05 - 22

it's the same as duplicating posts - useless and stupid.

Shanaeri Rynale

Desert Nomad

Join Date: Aug 2005

DVDF(Forums)

Me/N

13 Aug 2007 at 17:07 - 23

This is so dumb.

Anet clearly had no idea that this exploit existed until these guys worked out how other people had done it. tested it on a red dye and then sent a PM straight to Gaile.

I have heard of cases such as these in GW(way back when people could get multiple 50k XP rewards for killing the doppleganger) but what kind of message does it send to the community, when Anet need the communities co-operation the most?

I really hope this is sorted out, good luck and don't give up.

Tarkin

Jungle Guide

Join Date: Dec 2005

W/N

13 Aug 2007 at 17:15 - 24

Quote:

Originally Posted by Personette

It's their job to know who is who.

Aside from their responsibilities to the players, this is the kind of PR nightmare that it is their job to prevent.

By 'they' I mean whoever it is that signs off on bans.

They dont kown me, they dont kown you >>>personaly<<< they kown your I.G.N and what you have in your acount...

let me explain better...

i belive they make a prog filter and all that make the exploid get a ban..

they cant wait man, they cant look case per case, they must act fast...

i pray this guys get a unban... later whem they look at in deep the logs...

easy... easy...

King's Spectre

Krytan Explorer

Join Date: Jul 2005

Syracuse, NY, USA

The Amazon Basin (AB)

W/

13 Aug 2007 at 17:15 - 25

Quote:

Originally Posted by Enko

I truly wonder how Anet expects players to ever help them close exploits. I started reading the Armbrace and mini pet thread last night and decided to do some investigating on my own. Spent the entire night trying to hammer it out so we could get it closed. A single red dye was used in the test and we immediately sent the steps to Gaile Gray once it was confirmed. Heck she even responded with a "thanks for the info, we'll pass it along". If after wasting my time and my sleep, this is how they then turn around and treat those who helped them, I'm no longer going to bother trying to help out with this game that I love.

Hang in there, M8. I bet they made a ban sweep based on the parameters you gave them - so oviously you got swept up with it. It sounds like these guys haven't seen a lot of sleep over the last 24h. I'm sure you'll be reinstated with honors shortly.

lyra_song

Hell's Protector

Join Date: Oct 2005

R/Mo

13 Aug 2007 at 17:17 - 26

Gaile doesnt do the bannings.

Anet looks to have done a simple blanket ban. If this is the case, contact Gaile, she will have to sort it out, since she is your direct contact and can vouch your involvement as testers and not exploiters.

Most of all.

DONT PANIC ARTHUR!

L|S >+>+G+<+<

Krytan Explorer

Join Date: Jul 2006

13 Aug 2007 at 17:21 - 27

I agree, they probably ran a programme that unfortunately took into account anyone & everyone who used the exploit whether innocently like yourselves or corruptively like the other who ever they are.

Personally I think anet should actually reward you with some ecto or something for bringing the exact method these assholes are using to gain real money from ebay or w/e their reasons.

They should also apologise for sweeping you up in the initial ban.

My 2 cents. gl with getting your account back

Komradkyle

Academy Page

Join Date: Aug 2005

Pennsylvania, USA

W/

13 Aug 2007 at 17:24 - 28

limit amrmbraces so they don't stack set the limit you can have on your account at one time to 10 or something. And yes punish the people who have an insane amount, not the people who don't know or just think they are getting a good deal

Kas

Frost Gate Guardian

Join Date: May 2005

13 Aug 2007 at 17:24 - 29

Relax.
After getting known how the exploit was used the most likely made a filter for their logfiles and simply searched for the actions taken on the road to exploit the mechanism.
And undoubtly, those two appeared on that list, simply because they DID use the exploit. Even if it was just to find out how it works. Without doubt they've tried several different methods until they finally found it: Which judging from logfiles looks like REALLY suspicious behavior.
On this account, they have been banned for using exploits. Which they have! The intention doesn't matter, in the sense of the EULA they exploited the game. Now i'm sure once the major ruckus is over and this issue has settled, they'll be unbanned with some sort of standard "don't do it again" message. You know the standard message they give out to those that suddenly appear to be innocent after all.

Wait some time, it's a case of Support and Programming not being perfectly in sync.

Stormcloud

Lion's Arch Merchant

Join Date: Jul 2006

Oregon, USA

13 Aug 2007 at 17:28 - 30

I said last night I didnt feel they should be banned for what they did, but I did point out how they put their accounts at risk for not just reporting "speculated information".

Come on guys, they tested the exploit BEFORE they reported it, how is the ban any kind of surprise? At any rate I know you guys had good intentions and all to give as complete info as possible but they DO have testers for bugs reported.

Sujoy

Lion's Arch Merchant

Join Date: Sep 2006

In Livia's Cleavage (.)ME(.)

The Early Monk Heals The Worm [EMHW]

Mo/

13 Aug 2007 at 17:33 - 31

How about a lil' apology from Gaile or another representative of Anet?

Enko

Forge Runner

Join Date: Jun 2006

VA

Mo/

13 Aug 2007 at 17:33 - 32

Quote:

Originally Posted by L|S >+>+G+<+<

I agree, they probably ran a programme that unfortunately took into account anyone & everyone who used the exploit whether innocently like yourselves or corruptively like the other who ever they are.

Personally I think anet should actually reward you with some ecto or something for bringing the exact method these assholes are using to gain real money from ebay or w/e their reasons.

They should also apologise for sweeping you up in the initial ban.

My 2 cents. gl with getting your account back

i don't want any handouts. i'd rather earn my money through my own skills at playing and trading . ..

Div

I like yumy food!

Join Date: Jan 2006

Where I can eat yumy food

Dead Alley [dR]

Mo/R

13 Aug 2007 at 17:39 - 33

Another one of Anet's failures. How do you expect people to happily play your game and help you sort of game bugs, etc. if all you do is punish the people who help you and leave the true dupers unpunished right now. In fact, all Anet is doing is encouraging cheating behavior without anything helping test such bugs and reporting them to Anet. Great job, go fail some more Anet.

P.S. At least SC2 is coming out soon. Then all your loyal customers can go somewhere else and you'll be left with exploiters and noobs.

Obey The Cat

Lion's Arch Merchant

Join Date: Mar 2007

FFS

Rt/N

13 Aug 2007 at 17:41 - 34

poor rare (from dupers bought) minipets. panda, kanaxai, ... will be banned too. :X

Komradkyle

Academy Page

Join Date: Aug 2005

Pennsylvania, USA

W/

13 Aug 2007 at 17:44 - 35

Well I know how much this must suck to work at A net right now it must seem like the Apocalypse, I support you guys even though this is loose loose for everyone

Seraphic Divinity

Krytan Explorer

Join Date: Jun 2006

Heroes Ascent

Mo/

13 Aug 2007 at 17:45 - 36

Quote:

Originally Posted by holymasamune

Another one of Anet's failures. How do you expect people to happily play your game and help you sort of game bugs, etc. if all you do is punish the people who help you and leave the true dupers unpunished right now. In fact, all Anet is doing is encouraging cheating behavior without anything helping test such bugs and reporting them to Anet. Great job, go fail some more Anet.

What are you talking about?
True dupers? Hate to break it to you, but they 'truly' duped an item.

They broke the EULA and openly admitted it to be seen as heroes who found the glitch, that's a risk they took, and now they're being punished for it. If they weren't trying to be visible heroes they could have kept it private between them and anet.

The fact remains they broke the EULA without permission and have thus received an appropriate punishment.

If you break the EULA without permission in any circumstance, you deserve to suffer the consequences. You can not -expect- anet to give them special benefits. They deserve to be banned, and if anet decides to lift the ban, then its a gift to them.

Break the EULA and suffer the consequences, justice is blind and shows no bias.

Evilsod

Banned

Join Date: Mar 2006

England

Lievs Death Squad [LDS]

13 Aug 2007 at 17:47 - 37

Jesus will people stop blaming Anet. This exploit is very serious, they have every reason to ban everyone and anyone whose taken part in it until they make sure they really are innocent. If they don't the accounts back then its a different story.

Gaile Gray

ArenaNet

Join Date: Feb 2005

13 Aug 2007 at 17:48 - 38

Stop and think about this for a moment.

We had a serious bug exposed in the game. We took immediate and thorough measures to close the potential for exploitation, including disabling Reconnects and actioning certain accounts. That was the first and urgent level of response. It allowed us to assure that the exploitation was stopped as fully and completely as we are able to do so, in the short term. It allows us to take measure to stop those who had used the exploit from unloading their ill-gotten goods or taking advantage of others in making trades using duped items.

Now, we are aware that a few people reported the issue and tested how they thought it worked in order to provide us with that information. We would, naturally, not ban their accounts for having done so! If someone is banned -- and yes, it appears that this happened in the wee hours of the morning -- we're very sorry for that. However, such a ban is part of the "broad sweep" that we need to take in the short-term. If someone was banned and can be established that he or she did not take advantage of the exploit but was truly just testing, I have every confidence that we can amend that situation. However, the designers cannot do any "un-bans" for a short while during which the investigation continues.

We do not punish those who help us. We have absolutely no intention of doing so now.

Traveller

Wilds Pathfinder

Join Date: Jul 2005

Finland

League of Extraordinary Explorers [LOST] (my one man guild)

Me/

13 Aug 2007 at 17:48 - 39

Yeah, fenix and Enko will probably get unbanned once their appeal goes through. But really, since there's a lot going on for A-Net right now, it might take a while. So is anyone willing to go through the help anymore when you might be banned for days as a result?

Shanaeri Rynale

Desert Nomad

Join Date: Aug 2005

DVDF(Forums)

Me/N

13 Aug 2007 at 17:49 - 40

Quote:

Originally Posted by Stormcloud

I said last night I didnt feel they should be banned for what they did, but I did point out how they put their accounts at risk for not just reporting "speculated information".

Come on guys, they tested the exploit BEFORE they reported it, how is the ban any kind of surprise? At any rate I know you guys had good intentions and all to give as complete info as possible but they DO have testers for bugs reported.

How can they report something if they don't know how to do it?

Dear Gaile, we think theres an exploit. We don't know what it is but we thought you should know..

Using it AFTER is was reported is a different matter, but AFIK this was not the case.

I'm sure it'll be sorted out