OMFG someone changed my password? what now?!

I was playing and out of nowhere i was disconnected and when trying to reconnect my password had been changed.
I tried logging in plaync.com but it was also changed, what should i do?!!

Please help me, i don´t know what to do and GWEN is about to come

when you sign in, below where you type in your password, there is a link to "reset password." click on it and type in the email address that is tied to your account.

I know, that leads to the plaync.com site in which i cant change it because the number of loggins failed or something and i cant do anything

Meh. You probably just got hacked or someone you gave your password to simply stole the account (if you did anyways). You can keep trying to log into your plaync account, or make another one to contact support and talk to them about the issue.

Well, i´m sure i never gave my account to anyone and i doubt i got hacked.
It happened a few minutes after i accepted the agreement :S funny

Im so mad i have 10 pve chars with 15k armor

Yeah chances are you gave out your password or downloade a keylogger.

Very easy to do without realising it, signing up to your guilds forum with the same password is a great example of how you just dont think about it but from there someone can easily access your details. As for a keylogger did you download any 3rd party programs related to GW?

It could also be a simple case of you gave your password out to someone you regret trusting and dont want to admit. But if thats the case not much anyone can do.

Here is a link to the PlayNC support. It does not require you to log in to an account.

http://help.plaync.com/cgi-bin/playn...p?p_faqid=4654

Just use the "Ask A Question" function. Explain the issue in full and make sure to give them complete information on your account including game purchase dates.

People, i´m not stupid, i didnt give my password to anyone, nor downloaded a keylogger, nor anything. I was playing as usual and out of a sudden someone connected with my account and changed my plaync password.

I´m so bloody desperate, i wrote to support, lets see what they say.

As I said Pey you dont have to be stupid. Its very easy to use the same password elsewhere, especially if you dont have many passwords. As an admin of several sites and forums I know just how easy it is to get someones password once they have created an account.

Someone brute forced your password then. You might get your account back, prob won't be anything on it if you do though.

But i never registered to any guild´s forums and even if they get your pass as u say, how would they know your account name?

I´m about to shoot myself lol (but i mean it), i´ve playing gw since prophecies came out, and now, a few hours before GWEN gets released, my password changes...

In that case, i´ll def shoot myself lol. I put so many hours in this game.

Dude.... you sound like a classic drama queen with your "OMFG"
and "I'm about to shoot myself" over a computer game. Just chill
because we're not going to get hysterical with you.

You probably gave your PW to someone as previously mentioned
and don't want to deal with it, but you're going to have to. So
contact Plaync and straighten it out. If you have the keycode,
original account name, and original PW, they'll be able to help you
fix it.

Good Luck

This happened to me, i was on three days ago, came back my password was changed. When i reset my password all my characters were gone.

1000+ hours wasted. I had it all too.

Im mortified!!!

NC says theres nothing they can do and that it sounds like a hack. I never gave account information to anyone anywere anytime

im sad

strange, my guild status and friends list are still there,even some of my lucky/unlucky titles are there. Its like someone accessed my account and just deleted my characters.

As of this morning i see that my storage has been untouched!!

Well dude, its the only game i´ve played for a long time (THE only) and now i have nothing, all my 10 pve chars, i had like 500k, everything...

I know i´m being a bit dramatic, but i just can´t help it, what i am supposed to do now? Sit back and not play gwen?
I tried resetting my password in plaync.com and the secret questions have changed...

Doens´t a.net have backups in cases like this? I´ve never (ever) given my password not downloaded any third party programs, not done anything illegal, not once.

I´m so sad.

Pey... fyi... if you have Xfire... people are able to hack your pw through that.

Contact anet and give them that number thingy that you need to activate accounts

I don´t.

I just connected with a secondary account and saw a guy using my account with another name, so he must have deleted some (if not) all of my characters... i think i´m gonna explode...

Proof Please?

How do you know it was your account?