Quote:
Originally Posted by Gaile Gray
Online stores posting them out a few days early is not a problem because they will arrive very close to the 12:01 AM Pacific time launch date. Selling them a week and more in advance of the "go live" date can be a bit of a problem, though, because players may come to believe that we've delayed the release, or they may not read the "August 31st" date and then they get impatient with us. I've had emails from people who are angry about not being able to play because they have the box in their hands and because the store did not point out, "You will need to wait until Friday to play this game."
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As soon as you make something idiot proof, the world will produce a better idiot.
Someone should tell Amazon about this. When Factions came out, they weren't going to send the game, or the pre-order pack out til the day the game was going live. You can imagine the arguement I had with them.
Quote:
Originally Posted by Gaile Gray
I would really like it if we found a way to set a shelf date at least a day in advance of the "live date," but I've seen the letters and read the complaints, and there are a lot of people who get angry if they cannot access immediately. So that is why the sales and marketing people set the shelf date for the time that the game can actually be played.
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Gaile, Gaile, Gaile....haven't you guys learned yet that people are going to bitch no matter what you do? Remember, you can please some of the people all of the time and you can please all of the people some of the time but you can't please all of the people all of the time.
Quote:
Originally Posted by Gaile Gray
I'm also suggesting that as an option, players who pre-order the game through the InGame or PlayNC store have the option to pre-purchase the game at the same time. It's my proposal that they could be given the chance to authorize the purchase in advance, and then the game would just magically open for them at 12:01 AM Pacific on Friday. The only question I can see is, would people forget they prepaid and get angry with that charge on their credit card? Or would they welcome the opportunity to have everything taken care of at once, early, and not have to make a purchase at 12:01 AM?
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People are not going to forget about a chapter, expansion coming out that they already paid for. Just read the boards for proof of that. Ever since you guys mentioned GW:EN, that's all anyone could think of. There's even countdown timers. So yes, I'd like the option to have it all paid for and no, I wouldn't forget about it and I imagine, neither would anyone else.
Quote:
Originally Posted by unienaule
Buy it early online so it's ready to go come midnight? I'd hit it.
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Ditto