Early Retail Release in Your Area?

Gaile Gray

Gaile Gray

ArenaNet

Join Date: Feb 2005

Quote:
Originally Posted by Fates Monk
You're kidding right? How many minutes would it take your account programmer to code in allowing the sneak peak weekend keys access for another say 12 hours beginning at midnight on Friday?
Quote:
Originally Posted by Vl Vl D
What I think the lady was trying to say was that you got one or the other. Its like when your mum says you can have one or the other.
Exactly. We do not choose to offer early access. We chose, instead, to offer something else. We were, in fact, required to give neither. However, we offered a Sneak Peek Weekend as a special gift. Please do not ask for more.

naughteblonde

naughteblonde

Frost Gate Guardian

Join Date: Aug 2007

The Rabid Hamsters [NUBY]

E/

Quote:
Originally Posted by Gaile Gray
Exactly. We do not choose to offer early access. We chose, instead, to offer something else. We were, in fact, required to give neither. However, we offered a Sneak Peek Weekend as a special gift. Please do not ask for more.
Just a small point and I'm really not trying to be rude, but didn't we pay for that special gift?

Arteful Dodger

Arteful Dodger

Ascalonian Squire

Join Date: Jun 2006

Geezer Guild

R/Mo

Quote:
Originally Posted by Gaile Gray
Exactly. We do not choose to offer early access. We chose, instead, to offer something else. We were, in fact, required to give neither. However, we offered a Sneak Peek Weekend as a special gift. Please do not ask for more.
I've read these forums since the very beginning and have pretty much seen it all. People come here to ask questions and make suggestions about the game. Most of them do so in a polite and professional manner. And in those instances when Ms. Gray or one of the other Anet associates responded, they replied likewise in a polite and professional manner.

That being said, I think the above quote from Ms. Gray comes across as a bit condescending to me and a little high and mighty. You adequately made your point previously. There was no need to come across in the manner in which you did. All this tends to do is make those who were unpolite and unprofessional to be even more so. I can only imagine how hectic and nerve wracking it most be in your position and I've seen where posters were not polite and professional in their posts but in this case I think you came across as a bit on the arrogant side and that doesn't help matters.

The information on the log in screen for GW is also misleading. It says Guild Wars Eye of the North is now available for pre order. But if you go to the Game In Store or PlayNC the only thing available is the Pre Release. A bit confusing if you ask me.

Just my 2 cents worth on the subject.

quickmonty

quickmonty

Ancient Windbreaker

Join Date: May 2005

Quote:
Originally Posted by Gaile Gray
Exactly. We do not choose to offer early access. We chose, instead, to offer something else. We were, in fact, required to give neither. However, we offered a Sneak Peek Weekend as a special gift. Please do not ask for more.
A GIFT is FREE! We PAID for the privilege of the sneak peak weekend.

I would like to nominate Gaile Gray as next president of the U.S.A. She starting to sound more like a politician with every post in this thread.

Fates

Wilds Pathfinder

Join Date: Jul 2005

Kanuckistan

Mirror of Reason [SNOW]

R/

Quote:
Originally Posted by Gaile Gray
Exactly. We do not choose to offer early access. We chose, instead, to offer something else. We were, in fact, required to give neither. However, we offered a Sneak Peek Weekend as a special gift. Please do not ask for more.
I'm not asking for more. In fact, I would have been fine with no sneak peek. It was nice, and as mentioned, I did pay for it.

I am asking for something to be done to alleviate the huge potential of a store server crash at 12:01 Friday morning. You know just as well as I do that it is more than likely going to happen. Why even take the risk when there are so many things that could be done to alleviate the crush of people trying to buy at midnight?

Taki

Lion's Arch Merchant

Join Date: May 2005

N/Me

*Breaks out the popcorn*

Allowing people to purchase gwen cheaper or earlier than release would not be the healthiest thing for the relationship with retailers. Even if some were selling the game early there's nothing Anet could do as they would piss off the other retailers who were abiding by the agreement that Anet itself would break.

It would be a nod to customers though, but who needs them? Plus they will still buy the expansion whether it's days before or on the exact minute the game goes live. Can the expensive-as-all-hell server(s) handle the load? Will the standby team be able to bring it(them) back up quickly? We'll just have to wait and see.

*Butters popcorn*

TabascoSauce

Wilds Pathfinder

Join Date: Jan 2007

Virginia, US

TFgt

W/Me

Please please please - stop going after Gaile. She is not a decision maker. She can only report to you what she is told. If she could give you early access, I am sure she would consider it, but once again she is not a decision maker.

She doesn't make decisions.

Say it with me. She doesn't make decisions.

She has claimed in the past to be a full dev, a member of the team. Okay, but that does not include making decisions.

Kay? No decisions. Really. Not a one. She just reports to us.

Just reports. No decisions.

Kay?

Thanks!
TabascoSauce

ps - No decisions. Really. Just report. Seriously.

thezed

thezed

Krytan Explorer

Join Date: Oct 2006

Iowa, USA

HoTR

What is with all this talk about having "Paid" for the Pre-release??

You did not pay for the pre-release. You put down a down payment on the full product. As a thank you for that down payment Anet decided to make available a Preview Weekend.

Letterman's Top 10 list:

Top 10 problems with America today.

.
.
.
5. Obesity
4. Republicans
3. Reality TV
2. Republicans

And the Number 1 problem with Americans today:
An overwhelming sense of self entitlement. *cue applace*

MSecorsky

MSecorsky

Furnace Stoker

Join Date: Jun 2005

So Cal

The Sinister Vanguard

Me/

Quote:
Originally Posted by Gaile Gray
Exactly. We do not choose to offer early access. We chose, instead, to offer something else. We were, in fact, required to give neither. However, we offered a Sneak Peek Weekend as a special gift. Please do not ask for more.
.
.
.
... Can I have a cookie?

I think I can summarize peoples concern... when midnight ticks around we want to be able to go straight to EotN and have at it... there's worry that we won't be able to do so if we use the ingame store. Granted if all goes well then the five minutes it takes to purchase the game would be no big deal, however if the servers crash and burn... there will be sadness.

Even if there was a three hour 'early purchase' window that would be wonderful... there would be a rush and enough time for any errors to present themselves and be repaired.

Regardless, Thursday evening will see many pizza trucks outside the offices of ArenaNet.

Lacroix

Lacroix

Ascalonian Squire

Join Date: Jun 2005

The Gentlemen's Club

E/

Going to agree with thezed on this one. You paid for a pre-order. ANet didn't have to give a pre-release. They didn't have to give you the three exclusive weapons, or access to the sneak-peak weekend, or anything else that came with it.

All you nay-sayers should really be thankful that you got any of that. Most games that I've pre-ordered have never given me any sort of gift.

naughteblonde

naughteblonde

Frost Gate Guardian

Join Date: Aug 2007

The Rabid Hamsters [NUBY]

E/

Not everyone has gotten the pre-release due to pre-ordering with ANet - theres plenty of folks who wanted the DVD/box/manual who are buying elsewhere otherwise this thread wouldnt exist. The pre-release was something I paid for, over and above the cost of GW:EN.
As a result Im not going to have the issues if the shop does crash and burn under the pressure on friday but it doesn't mean that the people who do want to buy via the store might not have that and are expressing worries about that and that their 'down payment' may mean wasting a lot of time trying to get through to the store.

gabazieute

Ascalonian Squire

Join Date: Aug 2005

R/Mo

Lucky to the timezone, I'll be at work at 12:01am pst (9:01am gmt+1), So I'll probably avoid the store rush.
I too think it'll be simple if pre-release key allows a xx hrs access so people have the time to buy the game.
But Annette said no so there is no need to complain about it, as she's quite stubborn


PS: Wishing the best to the Annette night shift team.
Hope GW:EN goes live hiccup free.

golddragons

Ascalonian Squire

Join Date: Mar 2007

Gaile,

I plan on purchasing GWEN on the online store. How large will the download be? Approximately how many GB? Not trying to stir the pot, just wanted to know.

Thanks

Guild Wars Fan

Fates

Wilds Pathfinder

Join Date: Jul 2005

Kanuckistan

Mirror of Reason [SNOW]

R/

Quote:
Originally Posted by golddragons
Gaile,

I plan on purchasing GWEN on the online store. How large will the download be? Approximately how many GB? Not trying to stir the pot, just wanted to know.

Thanks

Guild Wars Fan
"C:\Program Files\Guild Wars\Gw.exe" -image

It will be tiny.

thezed

thezed

Krytan Explorer

Join Date: Oct 2006

Iowa, USA

HoTR

Quote:
Originally Posted by naughteblonde
Not everyone has gotten the pre-release due to pre-ordering with ANet - theres plenty of folks who wanted the DVD/box/manual who are buying elsewhere otherwise this thread wouldnt exist. The pre-release was something I paid for, over and above the cost of GW:EN.
As a result Im not going to have the issues if the shop does crash and burn under the pressure on friday but it doesn't mean that the people who do want to buy via the store might not have that and are expressing worries about that and that their 'down payment' may mean wasting a lot of time trying to get through to the store.
Most retailers gave the Pre-Release for free if you pre-ordered GW:EN (usually requireing a 5-10 $ down payment). If you had to purchase the Pre-Release in addition to the cost of GW:EN then you got screwed. Sorry about that.

I agree with the concern about the Online store servers. What I don't agree with is the sense I am getting from many posters that because of this concern we DESERVE or NEED to be able to buy the game in advance of release or be allowed access after release just by having the Pre-Release.

Anet has made a decision regarding release, a decision based on business needs we players know nothing about. The best we can do at this point is wait and hope for the best.

Funny thing is, if all goes well with the store on release day, all the people complaining about it are going to look like a bunch of *explitive deleted*.

golddragons

Ascalonian Squire

Join Date: Mar 2007

Quote:
Originally Posted by Fates Monk
"C:\Program Files\Guild Wars\Gw.exe" -image

It will be tiny.
Thanks Fate Monk. I actually use this command switch for updates. However, I just wanted to know the actual download size for the GWEN update prior to actual release. Thanks for your input.

naughteblonde

naughteblonde

Frost Gate Guardian

Join Date: Aug 2007

The Rabid Hamsters [NUBY]

E/

Quote:
Originally Posted by thezed
Most retailers gave the Pre-Release for free if you pre-ordered GW:EN (usually requireing a 5-10 $ down payment). If you had to purchase the Pre-Release in addition to the cost of GW:EN then you got screwed. Sorry about that.
Alas, due to circumstances and my location, the retailer I use (Amazon UK) didnt offer the pre-release as part of the GW:EN pre-order so both me and my OH paid for pre-release codes Its quite typical for us, we didnt get access to the pre-order NWN2 stuff from Amazon either.

Taki

Lion's Arch Merchant

Join Date: May 2005

N/Me

Quote:
Originally Posted by thezed
What is with all this talk about having "Paid" for the Pre-release??

You did not pay for the pre-release. You put down a down payment on the full product. As a thank you for that down payment Anet decided to make available a Preview Weekend.
Don't kid yourself. The pre-release was a way for Anet to gauge how many customers they can expect to purchase GW:EN online much more than it was a "special gift." That's where the barbed posts are coming from. It doesn't have anything to do with Gaile making decisions. It's reporting stupid shit like that which irritates people.

thezed

thezed

Krytan Explorer

Join Date: Oct 2006

Iowa, USA

HoTR

Quote:
Originally Posted by Taki
Don't kid yourself. The pre-release was a way for Anet to gauge how many customers they can expect to purchase GW:EN online much more than it was a "special gift." That's where the barbed posts are coming from. It doesn't have anything to do with Gaile making decisions. It's reporting stupid shit like that which irritates people.
I never claimed the pre-release was a special gift. Of course the pre-release was a way to gauge intrest in the product. That marketing tactic has been in use for a long time.

The "special gift" was allowing those who get the pre-release to access Preview weekend.

On a side note: I think Gail has given up hope on this topic. It has veared way off of its point.

Arteful Dodger

Arteful Dodger

Ascalonian Squire

Join Date: Jun 2006

Geezer Guild

R/Mo

Quote:
I think Gail has given up hope on this topic.
If that should be true I'd have to say it's not to wise for "business reasons" for the Community Relations Manager to ignore what some perceive to be valid questions and have asked them in a polite and professional manner. Ignoring something doesn't necessarily mean it will go away. Then again if it's ignored until after Friday it's a mute point. Not good but still mute.

Fates

Wilds Pathfinder

Join Date: Jul 2005

Kanuckistan

Mirror of Reason [SNOW]

R/

Mute /= moot

thezed

thezed

Krytan Explorer

Join Date: Oct 2006

Iowa, USA

HoTR

Quote:
Originally Posted by Arteful Dodger
If that should be true I'd have to say it's not to wise for "business reasons" for the Community Relations Manager to ignore what some perceive to be valid questions and have asked them in a polite and professional manner. Ignoring something doesn't necessarily mean it will go away. Then again if it's ignored until after Friday it's a mute point. Not good but still mute.
LOL. Did you even read this topic? She DID address the issue raised and answer the questions. Just because the answer was not what you wanted to hear doesn't mean it is not valid.

And raising issues and answering questions was never the point of this topic, it just degenerated into that. Can anyone tell me, without looking back to the OP, what Gail had intended this topic to be for?

Winner gets a cookie.

Atlas Ravens

Atlas Ravens

Ascalonian Squire

Join Date: Feb 2007

Raven Clan [RAVN]

Mo/

Quote:
Originally Posted by thezed
Can anyone tell me, without looking back to the OP, what Gail had intended this topic to be for?

Winner gets a cookie.
I'll have a go, and I swear on Gwen's red flowers that I didn't look back, lol.

Gaile asked for info on if and which retailers were selling the boxed game in advance of anet's agreement with them, so that they could resolve issues between themselves and the retailers.

Where's my cookie, forum makes me hungry.

Arteful Dodger

Arteful Dodger

Ascalonian Squire

Join Date: Jun 2006

Geezer Guild

R/Mo

Quote:
LOL. Did you even read this topic? She DID address the issue raised and answer the questions. Just because the answer was not what you wanted to hear doesn't mean it is not valid.
Yes, I did read this topic. Did you? I didn't ask any questions so it wasn't a matter of not hearing what I wanted to hear. I commented on the way I perceived one of her replies.

thezed

thezed

Krytan Explorer

Join Date: Oct 2006

Iowa, USA

HoTR

*hands Atlas a cookie. One of those big ones you get from that place in the mall*

Quote:
Originally Posted by Arteful Dodger
Yes, I did read this topic. Did you? I didn't ask any questions so it wasn't a matter of not hearing what I wanted to hear. I commented on the way I perceived one of her replies.
Edit: My apologies to you then Arteful Dodger. But why bring up the questions others have raised if that is not what you are addressing? Doesn't matter. Your entitled to your opinion on the tone of Gails posts. Personaly, I kind of like it when she starts to give us attitude.

Arteful Dodger

Arteful Dodger

Ascalonian Squire

Join Date: Jun 2006

Geezer Guild

R/Mo

Quote:
Edit: My apologies to you then Arteful Dodger. But why bring up the questions others have raised if that is not what you are addressing? Doesn't matter. Your entitled to your opinion on the tone of Gails posts. Personaly, I kind of like it when she starts to give us attitude
No apology expected or needed.

I realize that many times posters can and do get way out of line when it comes to asking for something or wanting an answer to a question and when that happens Gaile is completely within her rights to come down on them with an attitude as you put it.

That being said I have seen a few instances where (in my humble opinion) she didn't have the need to cop the attitude that she did. I realize that customer service is a thankless job and you can never please everyone. It's impossible. But that doesn't give you a ticket to come across as arrogant and condescending as she seemed to in the post I was referring to.

Quote:
Exactly. We do not choose to offer early access. We chose, instead, to offer something else. We were, in fact, required to give neither. However, we offered a Sneak Peek Weekend as a special gift. Please do not ask for more.
The word choose was emphasized in her post and just struck me as rather smug, arrogant and uncalled for. But that's just the way I took her answer. And why can't people ask for more? Not necessarily anything regarding this particular subject but when people ask for something in a polite way I see nothing wrong with it. Asking for things as led to good changes in the game.

My apologies to the horse for beating it to death.

Commander Ryker

Site Contributor

Join Date: Jun 2005

R/

Quote:
Originally Posted by Gaile Gray
Online stores posting them out a few days early is not a problem because they will arrive very close to the 12:01 AM Pacific time launch date. Selling them a week and more in advance of the "go live" date can be a bit of a problem, though, because players may come to believe that we've delayed the release, or they may not read the "August 31st" date and then they get impatient with us. I've had emails from people who are angry about not being able to play because they have the box in their hands and because the store did not point out, "You will need to wait until Friday to play this game."
As soon as you make something idiot proof, the world will produce a better idiot.

Someone should tell Amazon about this. When Factions came out, they weren't going to send the game, or the pre-order pack out til the day the game was going live. You can imagine the arguement I had with them.

Quote:
Originally Posted by Gaile Gray
I would really like it if we found a way to set a shelf date at least a day in advance of the "live date," but I've seen the letters and read the complaints, and there are a lot of people who get angry if they cannot access immediately. So that is why the sales and marketing people set the shelf date for the time that the game can actually be played.
Gaile, Gaile, Gaile....haven't you guys learned yet that people are going to bitch no matter what you do? Remember, you can please some of the people all of the time and you can please all of the people some of the time but you can't please all of the people all of the time.

Quote:
Originally Posted by Gaile Gray
I'm also suggesting that as an option, players who pre-order the game through the InGame or PlayNC store have the option to pre-purchase the game at the same time. It's my proposal that they could be given the chance to authorize the purchase in advance, and then the game would just magically open for them at 12:01 AM Pacific on Friday. The only question I can see is, would people forget they prepaid and get angry with that charge on their credit card? Or would they welcome the opportunity to have everything taken care of at once, early, and not have to make a purchase at 12:01 AM?
People are not going to forget about a chapter, expansion coming out that they already paid for. Just read the boards for proof of that. Ever since you guys mentioned GW:EN, that's all anyone could think of. There's even countdown timers. So yes, I'd like the option to have it all paid for and no, I wouldn't forget about it and I imagine, neither would anyone else.

Quote:
Originally Posted by unienaule
Buy it early online so it's ready to go come midnight? I'd hit it.
Ditto

jammerpa

jammerpa

Lion's Arch Merchant

Join Date: May 2006

Sunny FLA

Omega Knights

N/Me

The way I see it, Anet offers the preview weekend not as a gift, but as way of promoting the product. It's pure unadulterated advertising... nothing more, nothing less. The preview weekend allows people to either salivate (as I did) over the new game or reject it. If you plunked down your 5 bucks and didn't like the game, nobody is going to give you your money back. So in that sense, you DID wind up paying for the preview.

All we're asking for is a sensible amount of time to purchase the full product from the online store so we can avoid any potential problems and jump right in at 12:01 am PST. Having everyone jam up the servers at once just might cause the levee's to break and we don't want to wait for FEMA to rescue us!

Since most retail stores close at 9 pm in the U.S., I don't see any problems with selling the game 3 hours before 12:01 am PST. I doubt that this would be a problem in Europe as most stores are probably closed this early in the morning.

Zahra

Ascalonian Squire

Join Date: May 2006

Sherbrooke, Qc

Me/E

Quote:
Originally Posted by golddragons
Gaile,

I plan on purchasing GWEN on the online store. How large will the download be? Approximately how many GB? Not trying to stir the pot, just wanted to know.

Thanks

Guild Wars Fan
Seriously, as with all the releases previously, most of the content is already on your computer if you did an -image update. I would expect an update maybe this week in the range of MB and one (for sure) at release in the range of KB.

Quote:
Originally Posted by thezed
Funny thing is, if all goes well with the store on release day, all the people complaining about it are going to look like a bunch of *explitive deleted*.
I hope I will look like a *expletive deleted*. Sincerely, I hope so. I wish I could be sure, after all, it would mean I'd get the game ASAP.

quickmonty

quickmonty

Ancient Windbreaker

Join Date: May 2005

Quote:
Originally Posted by thezed
What is with all this talk about having "Paid" for the Pre-release??

You did not pay for the pre-release. You put down a down payment on the full product. As a thank you for that down payment Anet decided to make available a Preview Weekend.
Then, where is my full release? Will it be automatically added to my account at the time of release? NO! I still have the option of buying the full release or not, and I don't get back that "down payment". That is money out of my pocket. I PAID for it. It was NOT a gift!!

Vnewbie

Academy Page

Join Date: Dec 2005

Canada

R/

That "down payment" was a purchase, but it gets deducted from a purchase of the full version if you buy it. Think of it as a down payment that never gets given back, but can be used as credit.

Zahra

Ascalonian Squire

Join Date: May 2006

Sherbrooke, Qc

Me/E

Quote:
Originally Posted by quickmonty
Then, where is my full release? Will it be automatically added to my account at the time of release? NO! I still have the option of buying the full release or not, and I don't get back that "down payment". That is money out of my pocket. I PAID for it. It was NOT a gift!!
Uh... You get a few weapons and a sneak peak for having the PBP. And then, if your retailer is as nice as A.Net, they deduct that amount from the price of the full game, making the PBP essentially free. So think of it as a conditional gift : "I'll do this for free if you buy from me". Not so different than paying for an estimate at the local garage and getting that estimate deducted from the repairs on the car. If you go somewhere else, you lose the free aspect.

filipino=pinoy

Banned

Join Date: Mar 2007

My Target in Maryland already has Gwen Expansion on the shelves, and it is not the preorder they cost $39.99. I didn't have money so I couldn't buy it .

Sparticuz

Ascalonian Squire

Join Date: Nov 2005

Orlando, FL

Firecrest Order

E/

Gamestop in Orlando is selling them Wednesday!! I'll have mine tomorrow morning!!!

Mageric

Mageric

Pre-Searing Cadet

Join Date: Jul 2006

(WDT) WeDrinkTequila

E/

I just got a message from the Gamestop I pre-ordered the game from today (7/28 South Florida). They said the game will be available tomorrow (7/29) before 12 p.m. eastern. That threw me off because I knew that the game wouldn't start until the 31st.

Sidenote: will there be a collectors's edition available?

Neo Nugget

Neo Nugget

Site Contributor

Join Date: Jan 2006

R/

Nope, no CE for GW:EN.

LumpOfCole

LumpOfCole

Krytan Explorer

Join Date: Jul 2006

Orlando, FL

Rt/

I got a call from Gamestop today saying that my preorders for Blue Dragon (which I think I may cancel and opt for Eternal Sonata instead) and GW:EN are coming out TOMORROW, August 29th. I called just to make sure because previously Gamestop told me they'd get their boxes in on September 1st, but the clerk looked it up and confirmed that they have their shipment ready to sell first thing tomorrow.

Ready to buy!

And I reside in Orlando as well. Must be a Florida thing! <('.'<) (>'.')>

Jayden_Angelus

Jayden_Angelus

Frost Gate Guardian

Join Date: May 2006

Lunatics Running The Asylum [CRZY]

W/A

I just received a call from gamestop (eb games) who I preordered the official GWEN through, saying that the retail versions would be coming in by around noon time Wednesday. As to when available pickup/streetdate is, I don't rightfully know.


~|AW|Jayden

Nomme Moon

Frost Gate Guardian

Join Date: May 2007

Got the call as well, only I'm in California.

Works for me, definitely won't complain about it.

zen321u

Ascalonian Squire

Join Date: Jul 2006

Knights of the Dragons Pyre

W/Mo

In Texas. Got a call from my Gamestop that it will be in tomorrow, Aug 29th, at noon.