Hi guys,
My extra slot is gone after I deleted a character in order to create another one.
While waiting for support to put it back, I would like to know if any of you has had this problem before? Also for those who are about to delete your character(s), be aware that you may face the same fate with me and have to wait for support to sort it out.
Beware: extra slot gone after deleting a character
Burning Blade
Shadow
Never had anything like that. I have, however, had it put my characters out of order..
Good luck with support. They're giving me the run around with something else right now.
Good luck with support. They're giving me the run around with something else right now.
SharonC
Not only did I lose 3 extra character slots (my character select screen says 14 of 12 slots in use, I have 15 character slots), I also lost my GW:EN preorder bonus items. Still waiting for support to fix it.
Woodsy.
Woodsy.
Hou Lifu
"One step forward and two steps back, nobody gets too far like that."
ayame ftw
i delete my pvp char 2 times a day at least and never had a problem
=HT=Ingram
you have a printout of receipt info from your transaction I hope. with such information it is easily restored. However saying that the only time I ever saw this happen to anyone was when they did a rollback... Since no such thing has happened recently I doubt that is the case. its prob just a listing bug on your playNC master account (if you do not have one you should get one, that is possible part of the problem)... let us know how your report turns out. we will all be happy to hear a good resolution to this...
Drop of Fear
lol u're more then right. i deleted pvp characters and i dont have their slots anymore. gonna write support
=HT=Ingram
that one is related to the trail key associated with GWEN. that allows for trial access to all campaigns... Everyone go that message that activated the preorder several weeks ago... Its prob making another circle on the GWEN ONLINE store keys now... since the one in the retail box has a trial pamphlet.
Corwin_Andros
So far thankfully I have never had any issues with slots or keys or anything. Still have my one open slot and access to all the stuff I've paid for. Granted I haven't deleted any characters in a week or so, so this might be some new bug that cropped up some place.
Anti Oath
if this is true, shouldnt it go into bugs (too)?
Burning Blade
well I got support's responses within hours after sending the first email. order number, date of purchase, last 4 digits of credit card number were all provided as requested. They said they would conduct further research on the issue and I have to wait. Hopefully I can get it back soon so I can play my new Sin again.
I sure will let you guys know once the problem is solved.
I sure will let you guys know once the problem is solved.
Gaile Gray
Very sorry to hear you've had this happen. I'm trying to find out more and will let you guys know when I have some answers to this situation, for unfortunately, you are not alone. 
Midnight08
hmm based on that response i'd almost think Gaile was also a victim of the "Ghost of Character Slots Past"... =P GL to all those affected and thx for the warning, i'll be sure to be careful for now.
SharonC
Well, my latest word from support is to give them two to three business days due to the high volume of support tickets. Sounds like it may be a bigger problem than I originally thought.
Guess I'll have to wait a bit longer before I create that pre-searing character to get Gwen's bit of tapestry. Oh well.
Woodsy
Guess I'll have to wait a bit longer before I create that pre-searing character to get Gwen's bit of tapestry. Oh well.
Woodsy
Burning Blade
Quote:
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Originally Posted by Gaile Gray
Very sorry to hear you've had this happen. I'm trying to find out more and will let you guys know when I have some answers to this situation, for unfortunately, you are not alone.
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Sharonc,
I got the same type of email after giving them a reminder of my problem after not hearing anything from them for more than a day. Now that I know many people are having the same issue, it's best to just wait and pray that it will get fixed soon.
R!ghteous Ind!gnation
I have never even heard of this happening....
LumpOfCole
I have loss access to GW-store bought items as well I hope that this gets fixed very soon
I hope that this gets fixed very soon
bebe
Has this been fixed yet?
I'm afraid to delete a pvp char and remake it.....
I'm afraid to delete a pvp char and remake it.....
SharonC
Check your character select screen, on the bottom will be something like 8 of 8 character slots in use. If both numbers are correct, you should not have a problem. If the second number is lower, you have a problem and should contact support.
Mine currently says 14 of 12 in use. I have a problem.
Woodsy
Mine currently says 14 of 12 in use. I have a problem.
Woodsy
bebe
I don't wanna risk anything.. so until I get some kinda word from anet saying they fixed this bug.. I will remain with all slots filled.. ><
SharonC
I have to admit I am beginning to wonder what is going on. I just checked my credit card transactions, and discovered credits from NC Soft that equal my purchases of the EotN preorder, and three character slots. The credits are dated 9/4, two days after I found and reported the problem, but also the first business day after I found the problem.
Now I am beginning to wonder if I will have to go through the purchase process again. And if so, how do I get the preorder items which are no longer available in the store, and also not available in my area.
Woodsy
(Who is now banging her head against a wall in frustration, since I will probably get through the wall faster than this problem will be fixed.)
Now I am beginning to wonder if I will have to go through the purchase process again. And if so, how do I get the preorder items which are no longer available in the store, and also not available in my area.
Woodsy
(Who is now banging her head against a wall in frustration, since I will probably get through the wall faster than this problem will be fixed.)
Burning Blade
SharonC,
Wow I just checked my Credit Card record and realized I was refunded the amount I purchased the extra slot. The transaction is dated Sept 4th, more or less 1 day I started having the problem. A refund after 2 months of purchase?
I think there is serious problem with their online store system that somehow automatically refunded many orders.
Well since I already got the refund and loose nothing, I am gonna just buy another extra slot.
Hope this get fixed soon Gaile
Wow I just checked my Credit Card record and realized I was refunded the amount I purchased the extra slot. The transaction is dated Sept 4th, more or less 1 day I started having the problem. A refund after 2 months of purchase?
I think there is serious problem with their online store system that somehow automatically refunded many orders.
Well since I already got the refund and loose nothing, I am gonna just buy another extra slot.
Hope this get fixed soon Gaile
xcenic
wow one problem after other: 1st the gw bigger problem ever, Gwen released!! now character gones?? cant go more dowm!!
Sora
Same problem here, I lose access to the Eye of the North Pre-release pack. Then got the refund soon after the problem. I really wish Anet can fix this. Seems like a big problem.
Gaile Gray
This issue is related to that explained in detail in another thread. As I said there, the matter involves only a few dozen players, which out of 4,000,000 copies sold really is a small number but if it's your account, it's still a concern, of course!
The issue is being reviewed in each case, and we estimate that all tickets will be addressed by Friday. DO write a support ticket if you are affected. You may wish to look at your credit card to see if you've received a credit or refund from NCsoft over the last couple of days. That would be a good bit if info to relay to Support when you send your ticket.
Lastly, a few accounts were found to possess disallowed keys, that is, keys that were resold. Those accounts cannot be reset. The others will be, and all will be returned to normal. (No loss of items, etc.)
Sorry about this issue!
The issue is being reviewed in each case, and we estimate that all tickets will be addressed by Friday. DO write a support ticket if you are affected. You may wish to look at your credit card to see if you've received a credit or refund from NCsoft over the last couple of days. That would be a good bit if info to relay to Support when you send your ticket.
Lastly, a few accounts were found to possess disallowed keys, that is, keys that were resold. Those accounts cannot be reset. The others will be, and all will be returned to normal. (No loss of items, etc.)
Sorry about this issue!
Burning Blade
Update: I got refund as well as the extra char slot back. A free char slot for me yesss!
Basically ANET appologized for mistakenly disabled the extra slot and notified me that I was refunded. To compensate that, they gave me an access key to add another slot for free. Love it!
Those who were having similar problem should have been contacted with solutions by now.
Thanks ANET and Gaile!
Basically ANET appologized for mistakenly disabled the extra slot and notified me that I was refunded. To compensate that, they gave me an access key to add another slot for free. Love it!
Those who were having similar problem should have been contacted with solutions by now.
Thanks ANET and Gaile!