Incorrect currency in the GW store.

I'm in America, and yet it's displaying prices in £, rather than in dollars. My plaync account is set to US so.. Anyone else have this problem?

the american store isn't open yet thats the uk store

Does the website display in the same currency? The currency doesn't change with the country, if it was originally set up in some other country, your stuck with that currency.

What?

If you're talking about the online store, it probably means you bought it in the UK or your copy was shipped from the UK.

Basically, send a support ticket saying it doesn't accurately reflect where you live.

They should change it. Might take a while though, cause they like to pass the buck to someone higher up.

Oh, and if you're not actually living in America? Heh, good luck with that...

I bought my copy of EotN off the store in USD. My account is linked to the US, which is strange since most Australian accounts are linked to the UK. Must have been a release thing.

I'm not 100% sure, but I believe with the EU versions (Including Australia, the latest EU member by Anet NC terms) had the option to select there prefered $$

Not exactly Roshi. If an Australian player registers as Australian then we automaticly get billed in GBP, but if we selected 'Other' for our country we get to choose between GBP and US$.
I think, I'm not sure.
All I know is that I'm stuck paying in GO RED ENGINE pounds because I linked my account before I knew there was a choice.

I'd like to hear from Gaile or Andrew exactly what this is supposed to mean. It reads like "you will be charged in your local currency" but if that's the case then it's not retroactive, because the IGS is still trying to charge me in GBP.

I see....well, my play nc account WAS originally UK, which was a mistake on my part. United Kingdom and United States look rather similar when you're not paying attention. They should include a way to change it after the play nc account is created, like, perhaps update it when you update your location. -_-

I submitted a support ticket to play nc, but those guys don't seem to have any clue as to what they're doing. I keep getting transfered and transfered.

"I am transferring your ticket to the European Support Team to further assist you."

wtf?

They've been giving me the run around for the entire freaking weekend. This is the worst customer service.. /sigh

I'm Australian, and everything in the Guild Wars Store is in pounds. I don't remember ever getting a choice on which currency i wanted to use. With the current exchange rates, i can understand why they won't let us change. Paying in US Dollars = cheaper for us, less money for them. GG.

I paid in GBP too, and got charged $64.xx -- $14 AUD more than the RRP.

I chose the online store because that's the only way to be able to get the bonus mission pack (which I doubt is worth $14). xD

No we didn't LIES!

Mine was on USD when the preorder was available, then jumped right to GBP when EotN was released.

I've never had the option to choose.

http://www.guildwars.com/support/gameupdates/

Please contact support on this. There was a thread where people having an issue with wrong currency was trying to buy the game and showed as "invalid" cc attempt / further attempts -> kill your ncstore account.

That and you can be charged more money due to a conversion.

09/02/2007 06:58 PM

Was the date at which they said they were transferring me to European support team. I've heard nothing from them since. This... this is frustrating.

I get the feeling that noting is going to be done about it.

It has been 4 and a half days since the release of GW:EN, I have not had contact from Support since the 09/01/2007 @ 10:10 AM which is around 2-3 days.

This all started 2 hours before the go live of GW:EN, all I wanted to do was purchase via the online store a copy of GW:EN. While I was looking at the price of the item they were all in Euros or GBP.

I went to the change account details tab in-game and I was redirected to the PlayNC login screen. Some time had passed before I figured out that they were not asking for my GuildWars account name but another account that is tied to my GuildWars account.

This chain of support followed.
Note: I have had to edit this to remove any personal details and reword a couple of sentences.




I have almost come to the point where I will boycott future NCsoft products, which at the end of the day will be my loss. Arena Net have created a wonderful franchise, that I really enjoy playing with many of my online friends. With around 3,000 odd hours I have used to play GuildWars over the past 2 years and 4 months.

What good is a product with support like this, it’s taken almost 5 days to get this far and I’m guessing I have not seen the half of it.

I can understand that they need protection methods/processes to protect customers from Credit Card and Account theft, I would of thought that providing the required details in my first 2 message would be enough.
E-mail used for GuildWars Login:
Game keys tied to the above Login:
Address Used in the account creation:

If anyone is interested in finding out about my progress let me know and I will keep you posted.

If someone were to ask me that question my answer would be “it’s a Mickey Mouse outfit, with a game of pass the parcel to annoy customers.”

-Cheech.


/rant over!

PS: sorry about the wall of text.

I empathize... it's nearly the same damn thing that happened to me. I canceled my ticket and sent a new one, in hopes that someone might know what they're doing.

Yeah, I'm definitely interested in what happens, since our situations are near identical.

EDIT:

Response (Ethan) 09/04/2007 05:23 PM
Hello,

Thank you for contacting the Guild Wars support team again.

I saw that a new help ticket was created that pertains to this original submission of yours, so I am going to add the new information to this original ticket and close the duplicate. I'll also make sure that the rest of the team is aware of the addition.

We ask that you please reply only to this original message from now on (070902-010231) and not the new one (070904-003793). This will help us keep the details of your situation together, and will help assure that we can get back to you as promptly as possible.

We'll contact you regarding your incident as soon as possible.

Regards,
The Guild Wars Support Team

My new support was closed, and the information restated int he ticket of the new one was placed in
the old. The old was reopened. They're gonna transfer me to the moon department next, I can feel it.

I was thinking about being very cheeky and creating another account and raising a new ticket to see if I get the same automated response to each of my questions. Altho that could complicate things.

I have one other person in my guild that is also have the same problem I will see if I can get him to create an account here and post his details as well.

For me posting here at an elite fansite was kind of a last ditch effort to get attention to my ticket. Before I fold in and buy Quake Wars or Crysis instead.

Yeah, I already got uh, somewhat "cheeky" as you put it, with them, after they closed my new ticket and reopened the old.

It has been two days (without a response, which I was told I'd get, mind you). There is nothing prompt about that. I want to know that something is going to be done rather than passing of the puck until I lose interest in resolving the issue.

Well my wife noticed how unsettled I had been over the last 6 days and it’ has been driving her up the wall. So being the good wife that she is, she dashed down to the local EB games and picked up a copy of GW:EN for me just to shut me up.

I no longer need my PlayNC account but I will continue with this saga to the end. It has taken 3 days just to get a reply. Does anyone you know if you can remove your GuildWars account from your PlayNC account so you no longer have to go thru this ordeal just to buy the next chapter.

Looks like it will be around 2-3 days before I can get my grubby mitt’s on a real Digital Camera. I have to admit the picture is not very clear but it was the best i could do with the current tools I had. I currently only have a 1MB cellphone camera that only takes images @ 1200x1000pixels which is obviously unacceptable.



-Cheech.

Dear Brynden,

Thank you for waiting.

The reason why your account is being billed in Pounds is because at first when creating the account you chose UK in your PlayNC profile.

We are looking into your problem and we will get back to you as soon as possible. However, our investigation may take some working days. Please do not submit another request as that will only cause further delay.

In the meantime, we thank you for your time and patience.

Kind regards

GM María
NCsoft Europe Customer Support Team
http://eu.plaync.com

I can tell that other thing annoyed them. It's gonna be a while. What do they need to investigate? Just change the damn currency.. -_-

Not sure. I'd.. be happy to be able to do that as well. I swear, it'll be past October by the time they get this sorted out.

oooohh knoes!

I knew that would happen, hence why I left them to it, I will keep looking around to see if I can find a way to removed your GuildWars account (and what implication's it would have) from your PlayNC account.

Think yourself lucky your not playing City of Heroes or any other P2P game that uses the PlayNC servers/service.