Can't add GWEN to my account

Copperthorn

Ascalonian Squire

Join Date: Mar 2007

Bad Wolf Corporation

N/Me

07 Sep 2007 at 07:34 - 1

I just bought GWEN; I already have all three earlier chapters. When I tried to add the access key from GWEN to my account, it was rejected with the message, "You cannot add this Access Key to this Guild Wars account because you will already have the rights this key provides".

I don't already have GWEN; the list of campaigns in the box at the top of the screen correctly lists Prophecies, Factions, and Nightfall, even though the message below it claims I have GWEN. (Yes, I logged on to check whether I had access to it, and I didn't.)

I tried going through the official GW support site, but got a reply saying my account didn't exist!

WTF is going on here? I've paid for the damn thing, let me play it!

RTSFirebat

The Humanoid Typhoon

Join Date: May 2005

Servants of Fortuna [SoF]

07 Sep 2007 at 08:21 - 2

You sure you don't? Have you tried any of the "Get to GWEN" quests?

If no, then contact A.net support via this address, no one here can help you: http://www.guildwars.com/support/

Log a ticket and they should be able to help you out.

GWG has nothing to do with A.net so don't expect help of this kind here ^_^ Sorry

Copperthorn

Ascalonian Squire

Join Date: Mar 2007

Bad Wolf Corporation

N/Me

07 Sep 2007 at 08:39 - 3

Quote:

Originally Posted by RTSFirebat

You sure you don't? Have you tried any of the "Get to GWEN" quests?

Yes, I tried that. No access.

Quote: Originally Posted by RTSFirebat

If no, then contact A.net support via this address, no one here can help you: http://www.guildwars.com/support/

Log a ticket and they should be able to help you out. I said in the first message that I already tried that. All I got was a reply saying my account didn't exist and would I like to sign up for Guild Wars?