Hello Everyone,
I've been following all the situations with the 'hacked' accounts and the facts that have been presented. I'm reviewing everything. I'm a supervisor for a company which I can't disclose as I signed a non-disclosure agreement when I post anywhere or speak with anyone regarding my job. Just know that it's customer service and a call center.
A-net has templated responses. This is very much true, this goes to a company's perspective. I think that it's very poor to see you get a templated response. I will not allow them at all from any of my agents. Everyone knows that they prefer the 'personal' feel that you get when you see someone who understands your problem, this can go a long way. Instead of "Thank you for your email. We at Anet strive to provide " etc. it doesn't take much work to go CTRL + C then CTRL + V. That's really worth your salary.
Think about it. PlayNC has many other games that they handle customer support for. Such as Linage II, Auto Assault, Tabala Rasa etc. If I paid a monthly fee and got a candid response like that. I would cancel my membership.
If you notice that there are a lot of people who side with A-net before really reading anything.
I have contacted Customer support regarding my Issue. I don't know my PlayNC account name. I'm sure that it's one of my many passwords that I use. I have a list that I use. then switch them once a month. I have them saved on a physical piece of paper so that even if I get hacked. They will not be able to get any of my previous passwords.
I'm still waiting...and YES i sent all the keys for the games that I have. Yet I haven't recieved a response yet. It's going on...hmmm 16 hours. I'm still waiting.
PlayNC lack of Customer Support
Dark Savior
drago34
Do we really need another "I hate NC Soft support, it's worthless" thread?
Divine Starr
16 hours? lol
Seriously, try losing half your account due to some glitch on their end from the store and not hearing anything back for 8 days.
Seriously, try losing half your account due to some glitch on their end from the store and not hearing anything back for 8 days.
Tutis Evito
Unfortuntly this thread will more than likely be closed as per another thread that was opened after cats thread was closed
Spazzer
Grammar's not one of your strong points, is it?
Dark Savior
I don't hate PlayNC. I just wish to say that it's not one of the best systems. I notice that there are a lot more of these threads. I just wish to inform them that their system isn't good.
I'm sorry to hear about your account. 8 Days is a long time. You must have went through withdrawals...geez. I know that I usually play GW with my GF.
I'm only interested in perhaps being noticed. I don't think that anyone at PlayNC really cares about an opinion. They have time to write in threads, but not time to fix the problem. That is all my point is.
If they close the thread *shrugs* then they close it.
Yes, Cats had a good thread. It's too bad that so many people got off topic with an "i hate PlayNC and they are useless" they aren't useless. I think that they are a good company, they just need some improvements. Who here can say that they dealt with a PERFECT company? honestly, If you say yes..then you either own the company or your lying. No company is perfect, and no person is perfect.
I just want an average response to my inquirey.
Just curious, can't you get the manual pages online? why do they ask them to be sent?
I'm sorry to hear about your account. 8 Days is a long time. You must have went through withdrawals...geez. I know that I usually play GW with my GF.
I'm only interested in perhaps being noticed. I don't think that anyone at PlayNC really cares about an opinion. They have time to write in threads, but not time to fix the problem. That is all my point is.
If they close the thread *shrugs* then they close it.
Yes, Cats had a good thread. It's too bad that so many people got off topic with an "i hate PlayNC and they are useless" they aren't useless. I think that they are a good company, they just need some improvements. Who here can say that they dealt with a PERFECT company? honestly, If you say yes..then you either own the company or your lying. No company is perfect, and no person is perfect.
I just want an average response to my inquirey.
Just curious, can't you get the manual pages online? why do they ask them to be sent?
lakatz
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Originally Posted by drago34
Do we really need another "I hate NC Soft support, it's worthless" thread?
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Originally Posted by Spazzer
Grammar's not one of your strong points, is it?
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To the OP... I agree that NCSoft support needs looking at. I've experienced inconsistent responses to questions myself. I've had prompt and friendly professional responses in a couple of cases, and I've had the most frustrating correspondence in another. I once got the same boilerplate answer three times to a question, and the answer was not relative to the question at all. The third boilerplate answer was just 11 or 12 minutes right after my immediate response to the second boilerplate answer, so I got a strong sense of 'tude' on the support person's part. At any rate, it was apparent to me that he/she either didn't read my question or know the answer. I increasingly pleaded for him/her to read it and answer the actual question, and he finally answered to the effect 'that's for us to know and you to find out on your own." After hearing Cats experience I wondered if it wasn't the same person.
I have a tendency to do a 'good news and bad news' kind of thing in these situations. The good news is that these guys who respond so carelessly don't work for 911.
Dark Savior
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Originally Posted by lakatz
There's a huge difference between "I hate NCSoft support" and "NCSoft support needs fixing." "I hate NCSoft support" is something a 5-year old would say... or think. The OP didn't say that. That thought came through your fingers.
So what? You got his point, didn't you. to the OP... I agree that NCSoft support needs looking at. I've experienced inconsistent responses to questions myself. I've had prompt and friendly professional responses in a couple of cases, and I've had the most frustrating correspondence in another. I once got the same boilerplate answer three times to a question, and the answer was not relative to the question at all. The third boilerplate answer was just 11 or 12 minutes right after my immediate response to the second boilerplate answer, so I got a strong sense of 'tude' on the support person's part. At any rate, it was apparent to me that he/she either didn't read my question or know the answer. I increasingly pleaded for him/her to read it and answer the actual question, and he finally answered to the effect 'that's for us to know and you to find out on your own." After hearing Cats experience I wondered if it wasn't the same person. I have a tendency to do a 'good news and bad news' kind of thing in these situations. The good news is that these guys who respond so carelessly don't work for 911. |
I agree, I'm not here to impress anyone with my grammar. I'm just typing out. I type it as quick as I can as my laptop has problems with either the battery or the power cord. I have to take it to get looked at, so therefore I have to post as quick as I can and hurry them up. I'm sure that there are mistakes. Who do I have to impress with my amazing grammar? lol ok....no one is the answer. It's just a person trying to flame/troll the forums.
Yeah, They do need to put more thought into their customer service. I'm just hoping that with all the changes that they take notice. it's the old question. do you want quality over quanity? which in PlayNC is the case.
Well gotta run! see ya!
Fitz Rinley
I fully understand the OPs point. The fact is GW gets quite a bit of treatment like a red-headed step child. We are often handed lines that come across as, "I fed you yesterday, now go play in the traffic." The OP hits a specific point - we are not a Pay to Play game, and therefore as poor people with tight budgets do not matter as much.
I am degreed in Public Relations (Communications Theory/Human Relations) and came out with a very jaded and cynical view of working that degree. There are companies that actually tell their PR people they are there to negotiate a meaningful and balanced dialog between the customer and the company so that both may benefit. I think ANet/NC Soft at one time may have had people that held such a point of view. The problems at Factions release, and the animosity which followed, have broken that kind of trusting relationship between ANet and some customers (myself included). After I got fed up it took me 9 months to play the game again. During that time GW staff finally got around to partially fixing most of the problems and actually fixing a few of them.
It was about that time also that in order to avoid the animosity they generated and did not wish to deal with that ANet/NC Soft started popping out strict templates. This only showed the lack of concern for the customers they had alienated and keep that way. The fact remains, we may still be fans of the basic game and its concepts, but we lost our trust in ANet. Rebuilding that trust is not the onus of the customers.
I am degreed in Public Relations (Communications Theory/Human Relations) and came out with a very jaded and cynical view of working that degree. There are companies that actually tell their PR people they are there to negotiate a meaningful and balanced dialog between the customer and the company so that both may benefit. I think ANet/NC Soft at one time may have had people that held such a point of view. The problems at Factions release, and the animosity which followed, have broken that kind of trusting relationship between ANet and some customers (myself included). After I got fed up it took me 9 months to play the game again. During that time GW staff finally got around to partially fixing most of the problems and actually fixing a few of them.
It was about that time also that in order to avoid the animosity they generated and did not wish to deal with that ANet/NC Soft started popping out strict templates. This only showed the lack of concern for the customers they had alienated and keep that way. The fact remains, we may still be fans of the basic game and its concepts, but we lost our trust in ANet. Rebuilding that trust is not the onus of the customers.
EternalTempest
Ever since NCSoft downsized there support department, my experience with them has been "less" personal, more template response, and seem to take longer.
Firebaall
The only time I EVER got immediate help from PlayNC, was when I needed to correct some information so they could bill me. lol
Each time, the standard response is a pre-prepared auto response. Usually by the third interaction, I can get a real live response that somebody had to type. More often than not though, that response is to request I take the problem to a public community board and flog the issue in public. Again....lol.
Each time, the standard response is a pre-prepared auto response. Usually by the third interaction, I can get a real live response that somebody had to type. More often than not though, that response is to request I take the problem to a public community board and flog the issue in public. Again....lol.
lakatz
I want to add that just prior to that very frustrating experience with NCSoft support, I had an entirely different and very satisfying experience with ANet. As a matter of fact, I contacted ANet Community Relations first with my question because I was hoping it could be easily answered by the dev team, and I received what appeared to be a boilerplate response, but it was (well) written with respect for and appreciation of me, the loyal player, regrets that my question was not in their area of expertise and a referral to NCSoft support. I was left with a very good feeling about ANet, said fair enough about the referral and proceeded to contact NCSoft support. That's when things went from great to bad in a matter of about 24 hours.
Achilles Antony
I only contacted NCSoft support once, and it was really for a simple enough question. It was a few months after the NCSoft store came out and you could bind your GW account to an NCSoft account. The email address I use for the game account had gone defunct, and I had noticed that since binding my game account with an NCSoft account, I could no longer change the email address for my game account. So, I asked them if it was possible to change my GW account email. They sent me an email asking for all my game codes, and some other information as well. I got all my game boxes, typed out the codes, added any other information they wanted, and sent it off, thinking they were seriously going to do something about this. I received an email later saying simply that I could not change my account email since it is bound to an NCSoft account. Now, why didn't they just say that in the first place? Obviously, the first response I received from them was a templated response. It's a real shame I can't change that email as well... I'm wondering what is going to happen when GW2 comes out... if I want the benefits of the hall of monuments, am I going to have to use the same old, defunct email for my account name? Probably... that doesn't make sense to me, but I suppose this is a topic for another time.
Onarik Amrak
In before lock,
NC Soft support is rather bad. If you don't get an automated reply, they'll probably point you in the direction of a fan forum.
NC Soft support is rather bad. If you don't get an automated reply, they'll probably point you in the direction of a fan forum.
Age
I got my PlayNcSoft account issues resolved right away although I opened the ticket a month ago.
VitisVinifera
I'll agree with the inconsistent part. I read about the horror stories.......here. And feel very badly about them.
I've only needed support once, when I couldn't load one of my characters. They were fast and responsive and I had access to that one character in about a day. I'd say that's one of the easier issues to fix.
I think, the more complex the issue, the harder it is to address (or they have to go up the chain of command, or develop new policies, or do investigations). Still, communication is the key and in the worst cases, that is lacking. When people need to come to these forums to get some attention, and the CR's give half-hearted, condescending responses, that hurts further.
I've only needed support once, when I couldn't load one of my characters. They were fast and responsive and I had access to that one character in about a day. I'd say that's one of the easier issues to fix.
I think, the more complex the issue, the harder it is to address (or they have to go up the chain of command, or develop new policies, or do investigations). Still, communication is the key and in the worst cases, that is lacking. When people need to come to these forums to get some attention, and the CR's give half-hearted, condescending responses, that hurts further.
Government Flu
I've had certain issues I needed ArenaNet's help in solving, and they got me through it. While I do dread the possibility that one day I may get the shaft when it comes to customer service, it isn't reasonable to expect infallible support, although when stressful times arise one would like that to occur.
The staff that helped me resolve my issues were very keen to help me and even though it took a while, I was left with results I could appreciate. Yes, when you first submit your question they give you automated responses that often have nothing to do with the topic you're sending them, but in less than a day, I can get down to business.
Perhaps this may seem slow to other people, especially during high stress scenarios, but this by no means shows that ArenaNet doesn't care or has crappy service. I think they try their best, like any self-respecting company. Otherwise, they wouldn't be in business.
The staff that helped me resolve my issues were very keen to help me and even though it took a while, I was left with results I could appreciate. Yes, when you first submit your question they give you automated responses that often have nothing to do with the topic you're sending them, but in less than a day, I can get down to business.
Perhaps this may seem slow to other people, especially during high stress scenarios, but this by no means shows that ArenaNet doesn't care or has crappy service. I think they try their best, like any self-respecting company. Otherwise, they wouldn't be in business.
drago34
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Originally Posted by lakatz
There's a huge difference between "I hate NCSoft support" and "NCSoft support needs fixing." "I hate NCSoft support" is something a 5-year old would say... or think. The OP didn't say that. That thought came through your fingers.
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lucifer_uk
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Originally Posted by drago34
... You get the jest of what I was saying. And there actually isn't that big of a difference. It's the same concept no matter how you slice it. Another thread about how good or bad support is doesn't have to be made every time one is closed.
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Jwh6913
I really hope that anet goes with a different distributor for GW2 that actually can offer better support overall.
Loviatar
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NCsoft OWNS Anet lock, stock, and barrel.
they also own GW1, GW2, ETC
Amon Warrior
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Originally Posted by Loviatar
NCsoft OWNS Anet lock, stock, and barrel.
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Dark Savior
Does PlayNC own the rights to the series? i know that they are going to have them do that. I didn't know that they had all legal rights. Yes, but like most company's PlayNC probably outsources it's company. I know that is what about 95% of the company's do. all the way from Microsoft, down to Microstar.
I'm not saying that they are the worst customer service I've ever dealt with. I'm not saying I hate them. I'm merely poinint out some of their flaws in which can help a company grow. I know that If I was doing something wrong then I would want to know about it this way I can improve in my job.
I actually got my answer to my question from one of the posts here. They said that it couldn't be done. Now, I just feel like it's pointless for them to even ask for all my manual's and all my access keys if they can't do anything. Why can't they just type up a template that states "I apologize for the long wait. In the issue regarding your account. Once a guild wars account has been linked to a PlayNC account then there is nothing we can do" etc.
They send us to all these fan sites where they have people such as MODS and other nice people do the work for them.....who here see's this as a way to divert the attention away from their own customer service? or their in-ability to help someone.
If I sent someone to a fan site....i would get fired right there on the spot. They say don't go to fansites for the reason that they may contain virus' well they do. I've seen many a sites that contain virus' and they are 'fan sites'. Not for guild wars, but for other games. I'm sure that they are out there.
I see that I'm not the only one who is disappointed in the customer service. I just want it to change......and not be sent to Guru...or Any of these other sites. I want an answer from PlayNC and one that I know is the correct one.
I'm not saying that they are the worst customer service I've ever dealt with. I'm not saying I hate them. I'm merely poinint out some of their flaws in which can help a company grow. I know that If I was doing something wrong then I would want to know about it this way I can improve in my job.
I actually got my answer to my question from one of the posts here. They said that it couldn't be done. Now, I just feel like it's pointless for them to even ask for all my manual's and all my access keys if they can't do anything. Why can't they just type up a template that states "I apologize for the long wait. In the issue regarding your account. Once a guild wars account has been linked to a PlayNC account then there is nothing we can do" etc.
They send us to all these fan sites where they have people such as MODS and other nice people do the work for them.....who here see's this as a way to divert the attention away from their own customer service? or their in-ability to help someone.
If I sent someone to a fan site....i would get fired right there on the spot. They say don't go to fansites for the reason that they may contain virus' well they do. I've seen many a sites that contain virus' and they are 'fan sites'. Not for guild wars, but for other games. I'm sure that they are out there.
I see that I'm not the only one who is disappointed in the customer service. I just want it to change......and not be sent to Guru...or Any of these other sites. I want an answer from PlayNC and one that I know is the correct one.
Fitz Rinley
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Originally Posted by Dark Savior
...and not be sent to Guru...or Any of these other sites. I want an answer from PlayNC and one that I know is the correct one.
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). Or they send you three days of templates asking you to put information in your message that is already there, and then thanking you for the last three days of repeating the already complete message. And my favorite is when you point out 100 to 150 bots streaming in and out of Altrumm or the Citadel at such and such a time on such and such a date - they want a complete list of the names of all those bots, and do you have 8x10 color photos with circles and arrows drawn on each one (Yes, I listen to Arlo Guthrie). And it is not like they dont have reccord or that they can't bop in and look when the report is updated every day and nothing has changed. So, in the face of all they cannot do - Guru and its moderators are supposed to have all the power in the universe to deal with it. If you bring it up at a Forum the responses are: 1. How dare you find any fault whatsoever with the GW Gods! or 2. Have you contacted support?(However, I can say the tech guys here at Guru are much more knowledgeable about just about anything you have questions on - even if they can't give you the answer you specifically need, they are quite good and can point you in that direction.)
Sha Noran
Lol, no, the best part of them sending you to forums is that they don't even have their own, official boards. I think I would much prefer them skipping to the point and telling me to f*** off than having them trick me into thinking I'd get help at some unofficial forums where the first three replies will be people calling me a whiner and/or insulting my grammar, and the fourth will be an admin locking it and telling me to use search next time, as there are already posts on the topic.
FelixCarter
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Originally Posted by Sha Noran
Lol, no, the best part of them sending you to forums is that they don't even have their own, official boards. I think I would much prefer them skipping to the point and telling me to f*** off than having them trick me into thinking I'd get help at some unofficial forums where the first three replies will be people calling me a whiner and/or insulting my grammar, and the fourth will be an admin locking it and telling me to use search next time, as there are already posts on the topic.
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I've had friends get that response from them alot. After a while, one of my friends was like, "Oh, stop telling me to make threads that will get locked and just tell me to go screw myself!"
Lol.
I sent in a ticket a couple years ago and got a response from them in a couple days (From the day I sent it in... Not recently lol.).
It wasn't a "omg please hurry and fix this" so I thought nothing of it. I assumed they were taking care of matters that required attention a.s.a.p... In the end, they managed to fix up my account well and good. Granted, it wasn't something that was a huge problem.
I'll say that PlayNC does need some fixes, but their customer service is not as bad as Cricket.
>.>
I went there.
Mineria
Only had good experience with PlayNC customer support concerning Guild Wars.
All where personal, no templates.
Maybe I'm just lucky.
Hacked accounts, bot reports and other more serious things are not solved fast, simply because their is a bit more work related to it.
I think they will tell you that they are working on the issue, correct?
At that point they are working on the issue, but it takes time to track and trace. And they are always checking for additional things, if they can catch 3 flies in the same hit, they are better of, then just taking care of the reported issue itself.
In online games like GW, several things can be related to each other, and they are making sure of checking through those relations.
PS. It happens that more then one support employee is looking at an issue, so sometimes you are asked about the same thing twice in a row.
Might be they need to work a bit on the internal part of their support software.
All where personal, no templates.
Maybe I'm just lucky.
Hacked accounts, bot reports and other more serious things are not solved fast, simply because their is a bit more work related to it.
I think they will tell you that they are working on the issue, correct?
At that point they are working on the issue, but it takes time to track and trace. And they are always checking for additional things, if they can catch 3 flies in the same hit, they are better of, then just taking care of the reported issue itself.
In online games like GW, several things can be related to each other, and they are making sure of checking through those relations.
PS. It happens that more then one support employee is looking at an issue, so sometimes you are asked about the same thing twice in a row.
Might be they need to work a bit on the internal part of their support software.
VitisVinifera
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Originally Posted by Sha Noran
Lol, no, the best part of them sending you to forums is that they don't even have their own, official boards. I think I would much prefer them skipping to the point and telling me to f*** off than having them trick me into thinking I'd get help at some unofficial forums where the first three replies will be people calling me a whiner and/or insulting my grammar, and the fourth will be an admin locking it and telling me to use search next time, as there are already posts on the topic.
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TheRaven
Well, I think the situation with CATS account is disgusting. The hacker is still signed onto her account even now and I remember that she posted that she was travelling out of town this weekend so did not have time to deal with it anymore.
They should have at least locked down the account by now so that no one could access it.
They should have at least locked down the account by now so that no one could access it.
Cats
UPDATE: I got my acc back today. The toons are thankfully safe, but all naked and no money with most items taken (esp mini pets). Apparently the hackers had put me in their guild so I have their in-game names now. They must've expected Anet to take a longer time. Below is evidence:
Me in control of my toon again, finally. In that weird guild.
I'm willing to bet some of those names on their invite list are stolen accs.
btw for those who think it's impossible to change your email. Apparently it isn't.
I've sent the screens to Anet, hopefully they'll be able to take down these two.
And ya, I'm travelling out of town end of today. So I'm glad to have this resolved already. Can't help but thinking the ruckus on here helped Anet speed things up, so thank you all who contributed, and thank you Anet.
Me in control of my toon again, finally. In that weird guild.
I'm willing to bet some of those names on their invite list are stolen accs.
btw for those who think it's impossible to change your email. Apparently it isn't.
I've sent the screens to Anet, hopefully they'll be able to take down these two.
And ya, I'm travelling out of town end of today. So I'm glad to have this resolved already. Can't help but thinking the ruckus on here helped Anet speed things up, so thank you all who contributed, and thank you Anet.
FelixCarter
Despite how happy I am for you, Cats, you can't post those names on Guru. The mods will eat you alive.
Sorry to hear about all your characters.
As for changing your email, I also did it not too long ago.
As long as you don't link your account to PlayNC, you can change it. Once you're linked, your account is forever locked.
Sorry to hear about all your characters.
As for changing your email, I also did it not too long ago.
As long as you don't link your account to PlayNC, you can change it. Once you're linked, your account is forever locked.
Brianna
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Originally Posted by Cats
UPDATE: I got my acc back today. The toons are thankfully safe, but all naked and no money with most items taken (esp mini pets). Apparently the hackers had put me in their guild so I have their in-game names now. They must've expected Anet to take a longer time. Below is evidence:
Me in control of my toon again, finally. In that weird guild. I'm willing to bet some of those names on their invite list are stolen accs. btw for those who think it's impossible to change your email. Apparently it isn't. I've sent the screens to Anet, hopefully they'll be able to take down these two. And ya, I'm travelling out of town end of today. So I'm glad to have this resolved already. Can't help but thinking the ruckus on here helped Anet speed things up, so thank you all who contributed, and thank you Anet. |
Aera Lure
Glad things were finally resolved Cats. Wish you had the items though, but at least the characters are there.
TheRaven
Congrats CAT!!! I'm so glad that was you online tonight and not the hacker. I also hope to see those guild officers banned real soon!
lakatz
A window just popped up while I was reading that Cats got her account back that told me my AV definitions are now updated. I had to laugh.
There's a lot of history in that guild and definitely a lot of information in those screenshots for NCSoft to go hunting. I don't know if it's enough to catch the baddies though.
Congratulations Cats. I'm very happy for you. And I'm happy for the people who learned a lesson tonight about making accusations (thinly veiled or not).
There's a lot of history in that guild and definitely a lot of information in those screenshots for NCSoft to go hunting. I don't know if it's enough to catch the baddies though.
Congratulations Cats. I'm very happy for you. And I'm happy for the people who learned a lesson tonight about making accusations (thinly veiled or not).
Cats
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Originally Posted by FelixCarter
Despite how happy I am for you, Cats, you can't post those names on Guru. The mods will eat you alive.
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gone
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| Despite how happy I am for you, Cats, you can't post those names on Guru. The mods will eat you alive. |
I seem to remember a certain member smear another certain member with in-game pix (the duper[s]) name NOT removed and all. I didn't even hear a hiccup, or see a mod take action. So. yea.
Master Ketsu
The OP speaks the truth. I too work in customer service/tech support and I know for a fact that if their is anything out their that meets the criteria for earning a pissed off customer it is obviously scripted responses that are unhelpful and ignore the real root of the problem presented.
NC support uses the same system as Steam ( half life/counter strike ) support, which has the same problems.
In my experience with Play NC I was once asked to "provide a screenshot of the incident" in an obviously canned response...and you may think to yourself "whats wrong with asking for a screenshot ?". Simple, I included 5 screenshots in my original post, all depicting the incident. and I was offered no explanation that explained whether they just simply didnt notice the 5 attachments, or if they were somehow invalid.
At my job, if any of us pulled that kind of crap on a customer we would be fired instantly, and rightly so. In Play NC's case that kind of crap is apparently not only allowed, but it seems to be their policy.
Theirs nothing wrong with "Bash Play NC support" threads like this. Play NC support is trash and deserves to be complained about, otherwise Anet will not know it needs to be fixed. Its true that they occasionally resolve issues, but its often either a very simple issue that was an ID-ten-T error to begin with or it isnt resolved nearly as fast as it could have been, after the main blow of the damage has already been dealt.
NC support uses the same system as Steam ( half life/counter strike ) support, which has the same problems.
In my experience with Play NC I was once asked to "provide a screenshot of the incident" in an obviously canned response...and you may think to yourself "whats wrong with asking for a screenshot ?". Simple, I included 5 screenshots in my original post, all depicting the incident. and I was offered no explanation that explained whether they just simply didnt notice the 5 attachments, or if they were somehow invalid.
At my job, if any of us pulled that kind of crap on a customer we would be fired instantly, and rightly so. In Play NC's case that kind of crap is apparently not only allowed, but it seems to be their policy.
Theirs nothing wrong with "Bash Play NC support" threads like this. Play NC support is trash and deserves to be complained about, otherwise Anet will not know it needs to be fixed. Its true that they occasionally resolve issues, but its often either a very simple issue that was an ID-ten-T error to begin with or it isnt resolved nearly as fast as it could have been, after the main blow of the damage has already been dealt.
Achilles Antony
Well, Cats, I'm really glad you got this resolved... and that your characters are still there. It's a real shame you lost everything you had, but at least the characters are there. As I said in another thread on this subject... if this had happened to me and I got my account back with no characters, I woulda quit GW on the spot. You can't replace the time you've spent on your characters over the last few years, as far as titles and campaign completion go, so at least that worked out. Now, to get everything you lost back. I'm sure you'll be able to do it, even if it is a bit of an annoyance. Good luck!
P.S. If you need any help with anything, please do not hesitate to message me in game. I'd be willing to give you a hand with farming any items you may have lost due to those idiots, or any other help you may need (armor materials, etc). My IGN is Darian Lowther.
P.S. If you need any help with anything, please do not hesitate to message me in game. I'd be willing to give you a hand with farming any items you may have lost due to those idiots, or any other help you may need (armor materials, etc). My IGN is Darian Lowther.
Despozblehero
Gratz on acct being returned sucks items are lost and time it took to deal with it good thing all the characters are there though.