Avatars won't work

1 pages Page 1
Midnight Harmony
Midnight Harmony
Jungle Guide
#1
I would post in the forum section, but you need approval there. -_-

Basically, I can't get avatars to work, and it was fine yesterday when I changed mine. Today however, whenever I try to upload a new one, I get a message saying "cannot save avatar".

Is this a temporary glitch and is anyone else experiencing the same problem?
M
Malice Black
Site Legend
#2
Moved to site feedback
Lasareth
Lasareth
Aquarius
#3
What format were you using?

Also, "Note: The maximum size of your custom image is 100 by 100 pixels or 19.5 KB (whichever is smaller)."

P.S. Don't make topics in other forums because they need validation here. That's the entire point of validation.
Kong
Kong
Lion's Arch Merchant
#4
Ya, when the site got back up my avatar was gone as well, it displayed as if there was one but it wasn't backed up when server was moved (so it was missing).

I have tried to add it back, but I keep getting an error as well.

My avatar is 140x140 but it is less than 19.5 KB. I was able to display it before, don't see why the size would be a problem now.
Lasareth
Lasareth
Aquarius
#5
It needs to be 100x100 or less. I don't know if it was changed recently but that's the requirement now.
Midnight Harmony
Midnight Harmony
Jungle Guide
#6
Mine are always 100x100, JPEG and less than 19.5 kb, so I don't know what the problem is.
Kong
Kong
Lion's Arch Merchant
#7
Quote: Originally Posted by Lasareth
It needs to be 100x100 or less. I don't know if it was changed recently but that's the requirement now. Thats not the problem

I just resized and tried to upload. 100x100 and 3.91 KB. "Unable to save avatar" same error I was getting earlier, I assume same error other users are getting.
Mohnzh
Mohnzh
Krytan Explorer
#8
I'm having the same problem. I just now created an image to use, and have not had one previously. My image is 100 x 100 pixels, and a little less than 7kb. I am getting the same "Unable to save avatar" message.
Lasareth
Lasareth
Aquarius
#9
Will have to check it out then if it's not the size issue.
Midnight Harmony
Midnight Harmony
Jungle Guide
#10
I tried again this evening, with both JPEG and PNG file types but still no luck. I'm wondering if an administrator on the site has changed something. I think someone with an avatar needs to try and change theirs to see if they experience the same problem.
I
Inde
Site Contributor
#11
Checking into it still. All the permissions are correct, there are staff, guru select members and registered users with avatars so not sure why it's affecting some and not others.
bamm bamm bamm
bamm bamm bamm
Krytan Explorer
#12
Same problem here. Maybe some profiles just got a bit corrupted during the backup restore process?
Adamant
Adamant
Frost Gate Guardian
#13
I tried changing mine, 100x100, 13kb, PNG format. Was unable to.

Edit: Tried both uploading to gwg, and using a link from photobucket.
I Might Avenge U
I Might Avenge U
Jungle Guide
#14
Same Problem here
Karyuu
Karyuu
Lion's Arch Merchant
#15
Quote: Originally Posted by bamm bamm bamm
Maybe some profiles just got a bit corrupted during the backup restore process? Unless that backup happened earlier today, doubt that's the problem.. :) I signed up earlier this morning and haven't been able to use an avatar since. Tried multiple file formats and made sure each fits the guidelines. Weirdness.
kzap
kzap
Site Contributor
#16
avatars are stored in files on the server. I still have to update the files 6GB of the site, once thats done i will enable the uploading permissions on the server.
Witchblade
Witchblade
Polar Bear Attendant
#17
same here, avvy's ok but just poofs away when i load a new page.
reuploading does not help and some of other people's avatars are gone too

they are replaced with the "XXXX's avatar" button
Kong
Kong
Lion's Arch Merchant
#18
I just tried to upload my avatar, no error, but doesn't seem to be showing up. Same problem it originally had.

It's like the image isn't in the proper directory, or it's looking in the wrong dir.
Midnight Harmony
Midnight Harmony
Jungle Guide
#19
Damn they stopped working again.
Mohnzh
Mohnzh
Krytan Explorer
#20
I'm seeing a question mark box where all the new avatars should be, but only Kong's actually says "Kong's avatar". Karyuu, Witchblade, and Midnight Harmony only have the question mark box. Those who had avatars before still show up fine. I haven't tried to upload my avatar again yet, but will try once I get home.