EoTN expansion should count towards account verification

First, here's the short story behind this. About a week ago my Gw account was banned for a breach of the EULA. Since I didn't do anything to breach the EULA, I figured it was a mistake and submitted a ticket through the PlayNC support site. When asked to verify that I was the original owner of my account, and I am, I gave them the information from the credit card I used to purchase Nightfall and Eye of the North in the in-game store. The key for Nightfall they accepted, but I was told the key from Eye of the North couldn't be used because it was an expansion.

This confused me. Eye of the North uses the same 25-digit access key as the campaigns and costs about the same amount of money. Not allowing players to use the code to confirm their ownership of the account doesn't make any sense to me, and when I asked the support staff about it I didn't get any answer other than it's the way it's because its the way it is.

I cannot see any reason why the access key for Eye of the North shouldn't count for account verification. I believe this is a flaw in Arenanet's system and should be changed.

Before anything happens, let me make this clear. The goal of this thread isn't to get my account back, just to change the policy of account verification to allow the use of the Eye of the North access key.

technically eye of the north doesn't create an account and cannot be used as an account since it is added to an already existing one. That is like trying to use a mini-pet code as verification.

The Prophecies, Faction and Nightfall codes can all either create their own account or be added to another, which makes perfect sense to me why the EotN one would not be considered account verification.

Prophecies: Creates Account -or- adds to existing
Factions: Creates Account -or- adds to existing
Nightfall: Creates Account -or- adds to existing
Eye of the North: Only adds to existing account.

If the expansion can't be accepted because it is only added to an account instead of creating an account, then why should other campaigns which have been added to an existing account qualify? They aren't creating a new account either, just adding to an existing one.

This seems unreasonable. Players are far more likely to have confirmation codes or information for a more recent purchase than one that is potentially two years old. For that matter, why shouldn't a single account key qualify? If a player has only purchased Prophecies, for example, then they could only give one account key anyway. If you have one account with multiple campaigns, why isn't one key enough?

Because even if it was added to another account doesn't change the fact it is an Account key and can be treated as such.

I agree that a single confirmation code should work fine if thy only have one to use, not sure why that isn't working for him.

I agree with the other replies, except that I think the only key that shoudl be required would be the key that actually created the account. Did your NF key create the account or was it added to an existing account.

Anet is trying to verify original ownership. If you bought a used Prophecies only account off Ebay and later added a NF key to it, then you are still in violation of the EULA even though you have the original NF key. If instead you bought NF and created a brand new NF only account with it then you should be fine.

I see so what you're saying is A Net should allow for people who don't keep up with their purchases and paperwork? Somehow that doesn't seem like A Net's problem. Me personally if I spend 50 bucks on something I make sure I know where it is, all of it. what if those same people have a corrupt dat file? That requires a re install so what they are going to buy it again? No I can see why EoTN doesn't work and I don't think it is too much to ask for people to keep up with something that is important, you know like the key you need if you have to re-install. As far as requiring 2 keys I think that is a simple security precaution. I'm sure they know how many campaigns you have installed and will ask for an appropriate number of keys to verify. I'd hate to think that my account could be jacked by someone who somehow knew one key I used to install.

Um, the client is available for free. What you pay for is basically a manual and account verification keys. A corrupted .dat wouldn't make you have to buy the game again.

Anyway, I can see why ANET wants the information and doesn't include EoTN.