How... disapointing. - Guild Wars Guru archive powered by Guild Wars Legacy

Shadow

Lion's Arch Merchant

Join Date: Aug 2005

None

14 Nov 2007 at 22:26 - 1

Quote:

Hello,

We're writing to let you know that we have discovered an error in the winners list for the Mini Mania Contest and to express our regret for any confusion that this situation may have caused. Because it has been a little confusing! What happened was, after the prizes were randomly selected, the page names within the Guild Wars miniatures prize spreadsheet were inadvertently switched. This means that we listed the winners of the Naga Raincaller as winners of The Oni and winners of TheOni as winners of the Naga Raincaller.

We've reviewed all the prize information and in fact, the keys that were distributed to the winners on each level were correct. You are indeed the winner of the miniature that was sent to you. The error that occurred was in the fact that you should have been listed in connection with that miniature at the time we put up the website page. We will be correcting the website as soon as possible, and we sincerely apologize for this miscommunication. Yours truly, The Guild Wars Team

So anyone who won an oni (accord to the Guild Wars website) got a naga instead, and vice versa. Which would include me, obviously. I guess I shouldn't complain, but some how a naga doesn't have the same appeal an oni does. This kind of mix up is rather unprofessional. I imagine would've been less disapointed in not getting anything at all, because I wasn't expecting to. It merits a half yay?

Zeek Aran

Forge Runner

Join Date: Aug 2006

Earth, sadly

BORK

A/

14 Nov 2007 at 22:31 - 2

After the first sentence I would have cried.

Anyway... either give them both [compensation for mix up] or leave it be would be my opinion on solving it.

Karyuu

Lion's Arch Merchant

Join Date: Oct 2007

Kahlifownia

Roses of the Moonlight Sigil [RoMS]

W/Rt

14 Nov 2007 at 22:40 - 3

Quote:

Originally Posted by Shadow

This kind of mix up is rather unprofessional.

Will it burst your bubble if I tell you that even the utmost "professionals" are not immune to errors? Or do you live in a world where mistakes simply don't happen by the people up top :]

I can understand the disappointment, but that one statement alone made me want to reply.

Vilaptca

Pre-Searing Vanquisher

Join Date: Jun 2005

Fifteen Over Fifty [Rare]

14 Nov 2007 at 22:43 - 4

Well I'll take it off your hands if you're going to be so ungrateful about it....

Longasc

Forge Runner

Join Date: May 2005

14 Nov 2007 at 22:43 - 5

I think Americans should not get anything from a free lottery. Euros should get stuff for free. Why? Remember the latest suck *** magazine offers?

But wanting 2 pets because they mixed up Oni and Naga, ummm... :>

Darksun

Jungle Guide

Join Date: May 2005

USA

Karr's Castle

W/E

14 Nov 2007 at 22:51 - 6

Quote:

Originally Posted by Karyuu

Will it burst your bubble if I tell you that even the utmost "professionals" are not immune to errors? Or do you live in a world where mistakes simply don't happen by the people up top :]

Honestly, do you think the children on this forum would ever accept that?
They expect everything everyone else does to always be perfect.

Shadow

Lion's Arch Merchant

Join Date: Aug 2005

None

14 Nov 2007 at 22:52 - 7

Quote:

Originally Posted by Zeek Aran

After the first sentence I would have cried.

Anyway... either give them both [compensation for mix up] or leave it be would be my opinion on solving it.

Cry? No, not quite. Sigh? Yes. Multiple times. Both would be a bit much, but the option to choose would've been nice.

Quote:

Originally Posted by Karyuu

Will it burst your bubble if I tell you that even the utmost "professionals" are not immune to errors? Or do you live in a world where mistakes simply don't happen by the people up top :]

I can understand the disappointment, but that one statement alone made me want to reply.

Professionals' errors are supposed to be harder to find. I just expected more from them, and I suppose I shouldn't, I don't know. I don't like the snide tone.

Quote:

Originally Posted by Vilaptca

Well I'll take it off your hands if you're going to be so ungrateful about it....

It's not that I'm ungrateful. I think you should be able to understand the situation a little better.

Ebony Shadowheart

Krytan Explorer

Join Date: Sep 2006

USA

SSW

E/

14 Nov 2007 at 22:55 - 8

I'm thinking of a phrase......"Shit happens"

Here's another "To err is human"

Just be glad you got one at all and move on. That's my suggestion.

Shadow

Lion's Arch Merchant

Join Date: Aug 2005

None

14 Nov 2007 at 22:59 - 9

"You won a new car!"

"No, wait, sorry. You won a bike."

Again, it's not that I'm ungrateful, just a bit crushed and and disapointed.

Lady Lozza

Forge Runner

Join Date: Dec 2005

Oz

Angel Sharks

Me/N

14 Nov 2007 at 23:01 - 10

Ok, so if I'm reading the initial letter correctly the key you actually received was the key for the naga, but you were told that you'd got an oni?

Professional errors happen all the time, you just don't hear about them. Times when one page of a report has the wrong numbers on it, etc. To be honest this isn't any different to a wrong number issue, and when someone notices it goes back and gets corrected. Professional errors of the type that get to the public - like ordering the wrong kind of material or too much/too little, incorrect failure analysis for a civil structure, yes THESE sorts of errors are harder to find, and ought to be.

What this strikes me as is turning up to a meeting with the wrong version of a document. It's embarassing, uncomfortable, and perhaps time wasting, but that's as far as it goes.

Yes, I understand that you are disappointed - but you have to understand that in an office full of paper work (and all offices are full of paper work by nature) such a mix up is very easy to make.

Shadow

Lion's Arch Merchant

Join Date: Aug 2005

None

14 Nov 2007 at 23:06 - 11

Quote:

Originally Posted by Lady Lozza

Ok, so if I'm reading the initial letter correctly the key you actually received was the key for the naga, but you were told that you'd got an oni?

Professional errors happen all the time, you just don't hear about them. Times when one page of a report has the wrong numbers on it, etc. To be honest this isn't any different to a wrong number issue, and when someone notices it goes back and gets corrected. Professional errors of the type that get to the public - like ordering the wrong kind of material or too much/too little, incorrect failure analysis for a civil structure, yes THESE sorts of errors are harder to find, and ought to be.

What this strikes me as is turning up to a meeting with the wrong version of a document. It's embarassing, uncomfortable, and perhaps time wasting, but that's as far as it goes.

Yes, I understand that you are disappointed - but you have to understand that in an office full of paper work (and all offices are full of paper work by nature) such a mix up is very easy to make.

Well, no. There was no initial letter, except for the one granting the key, which contained a naga. The oni bit came from the GW website that detailed the winners and their prizes.

Lady Lozza

Forge Runner

Join Date: Dec 2005

Oz

Angel Sharks

Me/N

14 Nov 2007 at 23:08 - 12

Quote:

Originally Posted by Shadow

Well, no. There was no initial letter, except for the one granting the key, which contained a naga. The oni bit came from the GW website that detailed the winners and their prizes.

More or less the same difference, you were informed (by whatever means)you'd won an Oni, but the key was actually a naga.

Shadow

Lion's Arch Merchant

Join Date: Aug 2005

None

14 Nov 2007 at 23:16 - 13

Correct. It would've been fine if I hadn't had it switched, or had the actual winner data been put up.

Mr. G

Desert Nomad

Join Date: Jul 2006

S. Wales

Mo/Me

14 Nov 2007 at 23:37 - 14

mistakes can be made, while i would be gutted if i got downgraded, id be happy for the people who got upgraed - then again I would have saw the mini as a mini
and not as $$$

Lady Lozza

Forge Runner

Join Date: Dec 2005

Oz

Angel Sharks

Me/N

14 Nov 2007 at 23:37 - 15

Shadow, you received the right key, which is my point.

The paper work stuff up happened at the website end. You did not have a pet removed/returned. As I have already said, in offices paper work getting mixed up is a common occurrance. Perhaps more to the point, they were probably in a rush to get the results out, so the announcement would not have been double or triple checked. Nor is such checking necessary in cases such as simple website information - it isn't critical for the work to be checked by multiple people.

Think about it, if Anet (and offices in general) spent time and resources double and triple checking absolutely everything, time and money would be wasted and customers would complain that work isn't being done fast enough.

I understand the disappointment. But to say that "professionals" should know or do better is a clear sign to me that you don't appreciate the reality of the office environment.

ensoriki

Forge Runner

Join Date: Aug 2006

Canada bro.

A/D

14 Nov 2007 at 23:40 - 16

What I read is they just screwed up winner data.
but you still keep your mini-pet.

Thus, there just apologizing that the SITE has in accurate data.
the keys still give you what they were supposed to give you.

So the problem is, the website told you, that you had an ONI.

The problem is you found a naga instead when you entered the key?
That be interesting.

Antheus

Forge Runner

Join Date: Jan 2006

14 Nov 2007 at 23:42 - 17

Quote:

Originally Posted by Ebony Shadowheart

"To err is human"

But to err7 you need Guild Wars.

Vilaptca

Pre-Searing Vanquisher

Join Date: Jun 2005

Fifteen Over Fifty [Rare]

14 Nov 2007 at 23:56 - 18

Quote:

Originally Posted by Shadow

"You won a new car!"

"No, wait, sorry. You won a bike."

Again, it's not that I'm ungrateful, just a bit crushed and and disapointed.

This would apply if you had been given a Devourer minipet....but you weren't.

Either way you are winning a very rare minipet.

ensoriki

Forge Runner

Join Date: Aug 2006

Canada bro.

A/D

14 Nov 2007 at 23:59 - 19

Quote:

Originally Posted by Antheus

But to err7 you need Guild Wars.

...not if you program something in C++

that whenever you type it sends back this message.

Err7

I win!

Mr. G

Desert Nomad

Join Date: Jul 2006

S. Wales

Mo/Me

15 Nov 2007 at 00:33 - 20

Quote:

I win!

congrats, your prize as the sad life of a programmer ^^ (and a speedboat)

Reagan

Ascalonian Squire

Join Date: Jan 2007

New York State

Spirit of the Eagle

P/Mo

15 Nov 2007 at 00:53 - 21

Quote:

Originally Posted by Ebony Shadowheart

I'm thinking of a phrase......"Shit happens"

Here's another "To err is human"

Just be glad you got one at all and move on. That's my suggestion.

I agree completely!

An True Hero

Banned

Join Date: May 2007

R/

15 Nov 2007 at 00:59 - 22

Quote:

Originally Posted by Shadow

"You won a new car!"

"No, wait, sorry. You won a bike."

Again, it's not that I'm ungrateful, just a bit crushed and and disapointed.

more like "you won a Mercedes!"

"No, wait, you won a BMW."

boo RED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GOing hoo.

milan

Desert Nomad

Join Date: Nov 2005

BONE

N/

15 Nov 2007 at 01:13 - 23

Gotta be a kicker, I can understand you being a little deflated. Could be worse though, you could have been told you got a Vizu

ensoriki

Forge Runner

Join Date: Aug 2006

Canada bro.

A/D

15 Nov 2007 at 01:16 - 24

Quote:

Originally Posted by milan

Gotta be a kicker, I can understand you being a little deflated. Could be worse though, you could have been told you got a Vizu

He could've gotten a mini ensoriki.

HayesA

Krytan Explorer

Join Date: Sep 2006

Pennsylvania

E/

15 Nov 2007 at 02:06 - 25

At least you GOT message about it. Trust me, while errors do happen all the time, it's A LOT less likely thet professionals are prone to admit a mistake. I have known a lot of professional businesses who would rather cover up they a mistake did happen, then admit that mistakes did happen, and they they're sorry and that these are being ste in motion to correct the situation.

Shit happens mate. But it's to be a better man/women to admit something is wrong.

unienaule

I dunt even get "Retired"

Join Date: Aug 2005

Fifteen Over Fifty [Rare]

15 Nov 2007 at 02:19 - 26

People make mistakes, and I see no reason for this thread to continue. Closed.