Odd error in GW Store. What am I doing wrong?
Serenity Divinity
When I attempt to purchase something, I keep getting a "product distribution error" and it will not complete the transaction.
Shinjinbukai
since everyone and there mother is/was/are going to be trying to buy items in the next few hours the server got flooded and we killed it. Resulting in the White Mantle taking the opportunity to finally gain PvP skills so they can finally stop running IWAY all the time, they are now all Echo Mending Stance tanks.
But yes the server did get killed from the onslaught of people (this has happened before)
But yes the server did get killed from the onslaught of people (this has happened before)
Khazad Guard
I got the same Error aswell...
/sigh
Any idea if it will be up soon?
/sigh
Any idea if it will be up soon?
Shinjinbukai
I can't speak for Anet but they will most likely fix this by Noon PST tomorrow, I am guessing much earlier though.
mazey vorstagg
Me too
/oh well
/oh well
Zahr Dalsk
Heh, that lag burst caught me in the middle of some 330 farming and the Naga Archers got me when I lagged too long to cast Protective Spirit before it wore off 
pamelf
Yep same error. Seriously, having more stuff to buy AFTER the BMP is over, and now not letting the people who DO want to buy buy...What is wrong with this picture?
After so many months you'd think they'd have the kinks in the online store ironed out.
After so many months you'd think they'd have the kinks in the online store ironed out.
CyberNigma
does anyone have any idea as to whether the charge went through? It sounds like you bought it and then it wasn't able to add the items to your account. That would kind of suck. I'm guessing that if you bought it once and can't buy it again then future attempts would fail (if you didn't know if the purchase went through or not).
Feanixxx
Just tried it at 10:00am UK time before finding this thread and got the same error ; I clicked it a few times so my credit card may get hit now if they all go through 
thankfully not a lot of money like the old packs.
Don't understand the EotN skill pack - aren't all these available in the first outpost you come to or is it for players without EotN? They don't include the PVE only ones either.
thankfully not a lot of money like the old packs. Don't understand the EotN skill pack - aren't all these available in the first outpost you come to or is it for players without EotN? They don't include the PVE only ones either.
CyberNigma
Quote:
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Originally Posted by Feanixxx
Just tried it at 10:00am UK time before finding this thread and got the same error ; I clicked it a few times so my credit card may get hit now if they all go through
thankfully not a lot of money like the old packs. Don't understand the EotN skill pack - aren't all these available in the first outpost you come to or is it for players without EotN? They don't include the PVE only ones either. |
derc
edit: my bad, I couldn't remember what the date was ><
CHunterX
Quote:
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Originally Posted by derc
Technically we shouldn't be able to purchase the unlock packs til noon pacific time
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Khazad Guard
Quote:
| Don't understand the EotN skill pack - aren't all these available in the first outpost you come to or is it for players without EotN? They don't include the PVE only ones either. |
Lonesamurai
wow, good prices...
although I'm getting the following error:
Product distribution Failed (Code = 1751126)
Oh well, I'll try again later, for £2.99, I want to finished off my prophecies skills
although I'm getting the following error:
Product distribution Failed (Code = 1751126)
Oh well, I'll try again later, for £2.99, I want to finished off my prophecies skills
CyberMesh0
you know... a server overload really isn't a "kink" that can be worked out, that's a result of people not using logic.
Feanixxx
Quote:
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Originally Posted by CyberMesh0
you know... a server overload really isn't a "kink" that can be worked out, that's a result of people not using logic.
|
jurrit
I wander if someone was able to buy some of the new stuff in the store?
I also got the same error mentioned above. I already sent a ticket to support. I want to know when it is resolved, so that i can finally buy the PvP access pack.
I also got the same error mentioned above. I already sent a ticket to support. I want to know when it is resolved, so that i can finally buy the PvP access pack.
Kotaki
same error here
Antheus
Quote:
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Originally Posted by Feanixxx
so a server overload is a result of people not using logic, then?
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fleshharvest
Quote:
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Originally Posted by CyberNigma
does anyone have any idea as to whether the charge went through? It sounds like you bought it and then it wasn't able to add the items to your account. That would kind of suck. I'm guessing that if you bought it once and can't buy it again then future attempts would fail (if you didn't know if the purchase went through or not).
|
Hookecho
well as of 7 AM CST this error was still a problem for me also.....I sent in a ticket. We will see where it leads
jurrit
This is the reply i got after submitting a ticket about error code: 1751126
Hello,
Thank you for contacting the PlayNC Europe Support team.
In order to investigate your issue regarding Fraud suspicion, please be so kind as to provide us with the following information:
- The country where you currently live
- The type of credit card you are trying to use
- The country where this card was issued
- The last 4 digits of the credit card you are trying to use
NB: Payments with a foreign credit card are no longer automatically authorized. We recommend that you use a credit card issued in your country of residence.
We look forward to receiving your answer.
Best regards
GM xxxxx
NCsoft Europe Customer Support Team
http://eu.plaync.com
Hello,
Thank you for contacting the PlayNC Europe Support team.
In order to investigate your issue regarding Fraud suspicion, please be so kind as to provide us with the following information:
- The country where you currently live
- The type of credit card you are trying to use
- The country where this card was issued
- The last 4 digits of the credit card you are trying to use
NB: Payments with a foreign credit card are no longer automatically authorized. We recommend that you use a credit card issued in your country of residence.
We look forward to receiving your answer.
Best regards
GM xxxxx
NCsoft Europe Customer Support Team
http://eu.plaync.com
Hookecho
got a reply back on my ticket....not a lot of info but methinks they have got a lot of these tickets........
Hello,
Thank you for your patience.
We are currently researching the issue regarding the inability to purchase the Guild Wars Skill Packs in-game. Once we have additional information, we will update this support ticket.
Thank you for your continued patience as we work to resolve this issue.
Kind Regards,
Guild Wars Account Support
Hello,
Thank you for your patience.
We are currently researching the issue regarding the inability to purchase the Guild Wars Skill Packs in-game. Once we have additional information, we will update this support ticket.
Thank you for your continued patience as we work to resolve this issue.
Kind Regards,
Guild Wars Account Support
jurrit
This is the second reply i got:
Hello,
Thank you for all the information provided.
We would like to recommend you to try to make the online purchase again within 24 hours.
If the problem persists after that time frame, please contact us again.
Thank you for your time and cooperation.
Kind regards,
GM xxxx
NCsoft Europe Customer Support Team
http://eu.plaync.com
I tried it again, I still got the error. Hopefully it works in 24 hours.
Hello,
Thank you for all the information provided.
We would like to recommend you to try to make the online purchase again within 24 hours.
If the problem persists after that time frame, please contact us again.
Thank you for your time and cooperation.
Kind regards,
GM xxxx
NCsoft Europe Customer Support Team
http://eu.plaync.com
I tried it again, I still got the error. Hopefully it works in 24 hours.
Frigus X
I'm also getting this error, tried multiple times today - no luck.
Hookecho
Ok, I just got off the phone with the NCsoft support guy. From what he is seeing on the tickets and the status of the GW ingame store issues is that it is a problem on their end and the Dev team is working on it. I asked if NCsoft had changed anything with regards to CC's and who they accept and dont (we had this problem in CoH/V when NCsoft stopped taking MC for new content from the NCsoft store) and he said there has been no change and for whatever reason the fraud mechanisms are kicking in on their side and they are working on the issue. This code-1751126 is the fraud code kicking in and thats what kills the transaction. I had him look and the sale is not going thru so at least we are not getting charged for failed attempts
I'll update as I can
I'll update as I can
Grammar
Tried it twice just minutes ago and got the same code 1751126 error.
Meh, whatever, I'm a patient person.
$5 (from $10) for the packs is pretty damn good I have to admit. I was expecting $10 (from $20).
Hope this is resolved soon.
Meh, whatever, I'm a patient person.
$5 (from $10) for the packs is pretty damn good I have to admit. I was expecting $10 (from $20).
Hope this is resolved soon.
Martin Firestorm
Go to the thread on this in the technical subforum above--there are a couple good tips there, one of which worked for me (access the store through the manage account function).
Gaile Gray
So very sorry for the error, guys! Things are working properly now, and thanks for your patience!
Hookecho
You da man!....er....I mean lady
Neo Nugget
I got that same message gaile 
*sigh*
*sigh*
Khazad Guard
Well I tried mine just then and it worked.
Thanks for that Gaile, and the support team.
/me runs off to use the PvP unlock kits
Thanks for that Gaile, and the support team.
/me runs off to use the PvP unlock kits
Serenity Divinity
I tried a few hours ago and was able to get two Skill Packs. yay
yay
pamelf
Quote:
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Originally Posted by Hookecho
Ok, I just got off the phone with the NCsoft support guy. From what he is seeing on the tickets and the status of the GW ingame store issues is that it is a problem on their end and the Dev team is working on it. I asked if NCsoft had changed anything with regards to CC's and who they accept and dont (we had this problem in CoH/V when NCsoft stopped taking MC for new content from the NCsoft store) and he said there has been no change and for whatever reason the fraud mechanisms are kicking in on their side and they are working on the issue. This code-1751126 is the fraud code kicking in and thats what kills the transaction. I had him look and the sale is not going thru so at least we are not getting charged for failed attempts
I'll update as I can |
I'm glad everything got fixed, and I'll try to get the skill packs tonight.
Neo Nugget
Quote:
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Originally Posted by pamelf
Glad to know we weren't being charged.
I'm glad everything got fixed, and I'll try to get the skill packs tonight. |
/patient......grrrr