Do support even read our emails?

just sent an email to support giving details and screenshots of a duper who admitted duping to me. the proof is obvious. even managed to get him to admit his other account names before taking the screenies. i wont however post the name here, i am not a fan of witch hunts.

my email was:

===================

I am very dissapointed. ____________ is a character who was banned for exploiting a bug and duping ectos and other things....

he is still playing on a brand new account!!!!

please find a screenshot attached with him admitting to being the duper.

i also have screenshots of him admitting to it on his other accounts....

the dupers separate accounts;
______________
______________2
______________3
______________4

and possibly more.

the attatched screenshot took place around ____ GMT in presearing Ascalon city AMERICAN district 1.

also here are the other screenshots.
these are of course from about 1-2 days after i was unbanned and the day before i moved my character into postsearing. hope these will help. thanks a lot.

http://img263.imageshack.us/___________
http://img248.imageshack.us/___________
http://img101.imageshack.us/___________
http://img258.imageshack.us/___________
http://img248.imageshack.us/___________
http://img440.imageshack.us/___________

in the last one he actually confirms that he is the same person as his other account ______________

i also saw someone in ascalon called __________(same name but with 1 extra letter on end), but there is a chance it is not the same person.

i hope this is helpful for you.
thanks a lot,
regards,
James.

=========================

here is the response i got.... i will blank out the GMs name, i imagine this would be pretty ebarrasing.

Response (GM _____) 11/30/2007 11:42 AM
Hello,

Thank you for contacting Guild Wars Support.

We are unable to reset the death count for a character for any reason. While playing in a mission, explorable area, or PvP game, if your game client loses its connection to the Guild Wars game servers due to Internet connectivity issues, or if the game client or your computer crashes, you will have the opportunity to reconnect to the game servers and resume exactly where you left off, for a period of ten minutes after the disconnection.

During that ten minute period, your character will remain in the world. If your character was performing an action like attacking or spell-casting at the moment of disconnection, your character will complete the action. If your character was in a party, the other members of your party will be notified of the disconnection.

I apologize for any inconvenience or aggravation this issue may have caused.

Regards,

The Guild Wars Support Team

________________________

honest mistake? or you think they just had a brief scan, GUESSED the topic, and quickly sent any old reply in true script monkey style?

either way i am very dissapointed that the valuable information i have provided seems to have been tossed aside, the dispute probably closed and archived allready.

Obviously, wrong response. Send again?

I don't know why, but you should YTMND this...

I've always imagined something like this happening. You send in a query and they give the auto response for an entirely different topic.

hmm? sorry not familiar with that one :P

wow... /clap anet support team own at support.... /endsarcasm

At the release of GW I would get in email conversations with technical assistants and what not. It was pretty cool. But these days when I've had a problem and send in a ticket it'd be automated.

you might want to send the support again , they seem to hve giving you the wrong reply

www.ytmnd.com

Basically you put up an image, some text, and maybe some music or sound... there's some funny stuff on it.

lol @ automated response.

you know, I've admitted to duping as well. That doesn't mean I did though. it was funny getting scores of 'reported' pms

hahaha


OOH UPDATE!

lol i just sent em a message asking why on earth they replied with that.

Response (GM _____) 11/30/2007 12:12 PM
Hello again,

I apologize for the last response you received; it was sent to you in error. Rest assured that we take violation reports very seriously, and investigate each one carefully. Though our Privacy Policy (http://www.guildwars.com/support/leg...acy-policy.php) prevents us from communicating details of any action taken and all information related to the discovery and disciplining of an account will only be discussed between the violator and customer support, this should not be interpreted to mean that we do not take action when we are able to confirm a violation. For more information about the types of action that are taken when we discover a rule violation has occurred, please visit the Guild Wars Conduct Breaches and Outcomes page (http://www.guildwars.com/support/leg..._outcomes.php). Please note that depending on the severity of a violation, suspension times may vary.

If you have any further questions or issues, please let us know.

Regards,

The Guild Wars Support Team


at least il give em that they were pretty fast. still hilarious, but i guess it was an honest mistake lol....

I've used the support system one too many times. I don't remember ANY occasion in which their first reply (after the automatic one) actually showed any sign of my message being read in the first place. Sad but true, they don't read your message the first time around.

i can see why you would say that.

but i am 200% sure that he did :P

mainly because when i sold him a very very nice shield in presearing, the ectos he paid in got me banned. took a month to convince anet to unban me. i lost the shield AND the ectos. also 2 other members of the alliance got banned after trading with him. as soon as he got back on he admitted to duping. the screens even say 'i didnt think i would get me or anyone else banned'

but anyway the topic isnt about who duped what, it was about the auto response LOL

dunno what to say tbh.

sat here trying not to laugh.

Dude. From what you've just posted. If I were you. I wouldn't even wink too loud.
-if you had ectos in your possesion in pre..lol.

Unless he paid ectos in post and exchanged the shield in pre - paying in post for very high cost pre items is not unusual.

see I'm trying to weed this out. ;-p

this lad says he sold A shield in pre
then he says he lost the ectos AND the shield.
if he sold the shield...how did he lose it, unless he was duping himself? LoL.

hmm. maybe you arent familiar with presearing, but it is very common to pay in postsearing for an item and receive it in pre. most traders use a trusted mediator but my reputation is good enough that allmost anyone will happily hand over to me first and i pay up later.

on another note, i do however have a steel ingot in presearing. thats about as far as i can bear to go with those pathetic charr salvage kits that keep dropping for me. :P

i aint that surprised.. those automsg are a pain sometimes

i lost count of those "please check your router" :X

i mean the ectos had to be removed from my account before i was allowed it back... but i wasnt given the shield back either. so in the end i paid 1 sweet shield to be banned for a month.

sucks huh?

well thanks for your interrogation but i have to go play halo 3 :P anyone up for a game?