Is Gaile Gray responsible for NCsoft, or is she just responsible for PR for Anet?
I think this is a pertinent question, because quite a few issues raise in the forum has got more to do with PlayNC than it does with Anet as a developer.
And if Gaile Gray does not speak for NCsoft directly, but as an unfortunate circumstance that they own and distribute Anet produts, then it is more than likely that she will not be able to answer some of the issues about PlayNC. Just as she cannot answer a question about a retailer of Guild Wars boxed games.
Part of the what sparked this question is the BMP issue, how much of the fact that many fans of GW is unable to get the BMP is the problem with PlayNC, and how much Anet has a say in what goes on the PlayNC online store.
Are we accusing Anet and Gaile Gray for something they have zero control over?
If that is the case, can we request for a PR representative from NCsoft? I do not think that PlayNC issues should be leveled at Gaile Gray if she cannot be answerable for their actions.
<edit- name spelling>
Is Gaile Gray responsible for NCsoft PR as well?
arsie
Neo Nugget
I think she exclusively works for Anet.
chowmein69
Anet .
arcady
I'd narrow that and say assume only Guild Wars, and at that only the English language divisions of community relations.
Unless she says otherwise at some point.
Unless she says otherwise at some point.
ElinoraNeSangre
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Originally Posted by arsie
Are we accusing Anet and Gaile Gray for something they have zero control over?
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Dr Strangelove
Well if we don't shoot the messenger, then who should we shoot?
Lady Lozza
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Originally Posted by Dr Strangelove
Well if we don't shoot the messenger, then who should we shoot?
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Xue Fang
NCSoft has something called a screening process.
Esan
Redfeather1975
Gaile works for Anet which is wholly owned by NCsoft.
So whatever that means.
If NCsoft said to Anet 'Guild Wars needs to make more mulah before year end', then I bet Anet staff have to brainstorm ways to make more money before year end. I bet that's partly why the BMP was used to push online store sales.
Gaile is going to post soon and shoot me down and call me pooh head.
I knows it.
So whatever that means.
If NCsoft said to Anet 'Guild Wars needs to make more mulah before year end', then I bet Anet staff have to brainstorm ways to make more money before year end. I bet that's partly why the BMP was used to push online store sales.
Gaile is going to post soon and shoot me down and call me pooh head.
I knows it.
Lonesamurai
All blame should always lay with Martin Kerstein, NCSoft Community Rep. for Guild Wars... well, until he says its ANet and/or Gailes fault
(Luv u Martin)
In all seriousness, Martin is really helpful and a big part of the german community of Guild Wars and very often (when not going to band practice, damn you martin) joins in on Ascension shows on Thursday nights
(Luv u Martin)
In all seriousness, Martin is really helpful and a big part of the german community of Guild Wars and very often (when not going to band practice, damn you martin) joins in on Ascension shows on Thursday nights
leprekan
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Originally Posted by Lady Lozza
Personally I was never much into guns myself.
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GhostRaptor
You do realise the insult you've levelled by using the PR label?
Community Relations does not equal PR. Not by a long shot. At the end of the day it doesn't matter about who pays the salary being earned by a Community Manager. What matters is that said community manager passes along the feedback of the community and keeps the community informed.
Community Relations does not equal PR. Not by a long shot. At the end of the day it doesn't matter about who pays the salary being earned by a Community Manager. What matters is that said community manager passes along the feedback of the community and keeps the community informed.
Sleeper Service
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Originally Posted by GhostRaptor
You do realise the insult you've levelled by using the PR label?
Community Relations does not equal PR. Not by a long shot. At the end of the day it doesn't matter about who pays the salary being earned by a Community Manager. What matters is that said community manager passes along the feedback of the community and keeps the community informed. |
Lord Sojar
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Originally Posted by Sleeper Service
ie: Public Relations.
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Public Relations would be something like this:
"Hi, this is Gaile from ArenaNet. We are nerfing these skills. These changes are final, see you in 3 months with another new build. That is all"
Community Relations is like this:
"Hi guys and gals, this is Gaile from ArenaNet. We are nerfing these skills, but in the upcoming weeks, we will be looking at your feedback and closely monitoring it. Once we have your feedback and game data, we will make any applicable adjustments"
See the difference? Sony is was PR PR PR last generation, this generation, they are more CR. Microsoft is the reverse. Thus, why the PS3 has seen a lot of needed changes (Ability to install Linux, upgrade the HDD without breaking warranty, Free network with better friends tools, Better online store, themes, ability to change organization of content, DualShock3, etc)
Etta
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Originally Posted by GhostRaptor
Community Relations does not equal PR. Not by a long shot.. |
Lord Sojar
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Originally Posted by Etta
Weren't you a CR, Alex? Good to see you again btw.
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GhostRaptor
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Originally Posted by Rahja the Thief
Hi Alex!
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/waveCR = interactive. A CR person interacts. They communicate directly, they facilitate information exchange. It's a two-way process.
PR = non-interactive. PR people have something to say and they say it in a press release. It's a one-way process.
Bet you don't know the name of the guy who does PR at NCsoft Europe. Or if you do, it's because you've specifically gone looking for him for some reason. And I'll guarantee you that he has no idea who you are unless there's a specific reason for him to know (eg you got married in-game). He's a great guy, by the way. But you all never see him on a day-to-day basis, because he's busy talking to press and making sure they all know what NCsoft is up to in Europe. No one knows the names of the PR people.
Conversely, community relations staff will know your names, know who you are as a player, and if you've ever done anything noteworthy they'll have been the ones who told the PR staff about it.
Think about it for a moment.
Lord Sojar
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Originally Posted by GhostRaptor
/waveCR = interactive. A CR person interacts. They communicate directly, they facilitate information exchange. It's a two-way process. PR = non-interactive. PR people have something to say and they say it in a press release. It's a one-way process. Bet you don't know the name of the guy who does PR at NCsoft Europe. Or if you do, it's because you've specifically gone looking for him for some reason. And I'll guarantee you that he has no idea who you are unless there's a specific reason for him to know (eg you got married in-game). He's a great guy, by the way. But you all never see him on a day-to-day basis, because he's busy talking to press and making sure they all know what NCsoft is up to in Europe. No one knows the names of the PR people. Conversely, community relations staff will know your names, know who you are as a player, and if you've ever done anything noteworthy they'll have been the ones who told the PR staff about it. Think about it for a moment. |
GhostRaptor
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Originally Posted by Rahja the Thief
Exactly. Does ANET even have a PR person? Or does Gaile just deal with both ends of the stick, Alex? BTW, you better not go out drinking again this coming May for your BDAY, you are so coming to the Ascalon Ball this year, no hangover excuses. Got it?
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RhanoctJocosa
i dont care if gaile gray doesnt do any public relations, she said my name in all chat and so i will love her forever.
Selket
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Originally Posted by GhostRaptor
PR = non-interactive. PR people have something to say and they say it in a press release. It's a one-way process.
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Pandora's box
There haven't been reactions from Gaile or other Anet employers in this forum for like 3 weeks now. Maybe Anet pr policy has changed?
Gaile Gray
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Originally Posted by Pandora's box
There haven't been reactions from Gaile or other Anet employers in this forum for like 3 weeks now. Maybe Anet pr policy has changed?
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Originally Posted by RhanoctJocosa
i dont care if gaile gray doesnt do any public relations, she said my name in all chat and so i will love her forever.
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The bottom line is: CR != PR. We have a fine PR team, and they do keep in touch with me, but I am not part of that team, nor are they part of community relations.
TheRaven
Well, Arena Net signs Gaile's paychecks, but even so I'm sure she is on a first name basis with employees over at NCSoft and can call them up and chat if she has questions regarding their policies or wants to relay some customer comments to them.
Pandora's box
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Originally Posted by Gaile Gray
Well, actually... I think you just need to look. I posted quite a few times just last night. Andrew is posting frequently in the PvP-oriented forums. I'm posting often in this main forum -- although with some issues I'm monitoring rather than responding, as the threads are continuing to gain new thoughts from players, but we don't have anything new to add to the discussion. Monitoring allows me to do what I do, which is relay your thoughts to the rest of the dev team. Posting also allows me to do what I do, which is relaying dev team comments back at ya, but on a couple of the key issues here, there's just nothing new to relay, so we're active in noting the comments without necessarily commenting in return.
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I check the game & dev tracker forum to see if there are Anet responses, but obviously THAT forum has not been updated for a long time.
warcrap
i think i saw gaile on the dungeon runners forum one day.
not sure it was probably somebody else.
not sure it was probably somebody else.
Cab Tastic
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Originally Posted by GhostRaptor
/waveCR = interactive. A CR person interacts. They communicate directly, they facilitate information exchange. It's a two-way process. |