I reset my password with the wrong email address.

freaky naughty

Krytan Explorer

Join Date: Sep 2007

Mo/N

The email address I used was wrong with one or two characters and I asked to reset my password. Now I can't get back into my account. What should I do or can I do anything at all?

captain_carter

captain_carter

Frost Gate Guardian

Join Date: Jul 2007

England

The X Viles [TXV]

R/

create that email address?
contact support.

Hobbs

Hobbs

Desert Nomad

Join Date: May 2006

Organised Spam [OS]

W/

Reset your password again and type the correct email this time?
Btw, how exactly do you change your password? It's always baffled me

freaky naughty

Krytan Explorer

Join Date: Sep 2007

Mo/N

How can I reset my email address? It only letes me reset the password.

Hobbs

Hobbs

Desert Nomad

Join Date: May 2006

Organised Spam [OS]

W/

Ah, I thought you meant the email address you used to reset your password was wrong not the one you used create your account. The only solutions will probably be to contact support or register the email address that you requested a pword to be sent to.

freaky naughty

Krytan Explorer

Join Date: Sep 2007

Mo/N

And if the email address is taken?

Quaker

Quaker

Hell's Protector

Join Date: Aug 2005

Canada

Brothers Disgruntled

It's probably you that took it.

Unfortunately, like so many posts, you're initial post is very vague, so what do you mean?

If this helps, the "e-mail" address you put in when you first create an account functions only as an "account name" after that. You can go in (somewhere) and change the e-mail address that ANet uses to contact you (for example, to send you a new password), but the "account name" stays the same. You're original account should still be there under the original e-mail/account name - whether that e-mail address is still valid or not. Try putting in the original account name and password and see what happens.

anonymous

Wilds Pathfinder

Join Date: Jan 2006

Quote:
Originally Posted by freaky naughty
How can I reset my email address? It only letes me reset the password.
If you have you cd key you can go to ncsoft and change it. If you didn't keep hold of it (like me =/) you can't change your e-mail. I already tried and they said no because I didn't have my cd key to prove it was my account.

tuna-fish_sushi

tuna-fish_sushi

Desert Nomad

Join Date: Dec 2005

California

E/A

uhmm... If you don't have your password or the email address you assigned it to then there is no proof that it is your account. If anyone could change account email addresses without passwords then I could steal anyone's account.

Your best bet will be to contact NCsoft and you need to have your cd key or a proof of purchase. Good luck.

freaky naughty

Krytan Explorer

Join Date: Sep 2007

Mo/N

K thanks guys