[Dev Update] Exploits and Bans – 10 January 2008

JeniM

Desert Nomad

Join Date: May 2007

W/E

Quote:
Originally Posted by Venus Anu
Do you care what we the consumers think?
and yes ban the so called hacker only.
We EULA abiding consumers think its a good move on Anets part.
No don't just ban the hacker, you all breached EULA

stefke86

Academy Page

Join Date: Jan 2007

Quote:
Originally Posted by Gaile Gray
But you seem to be confused: The issue isn't about just the hacking, although that is a major concern. The issue is whether someone exploited the game. That is why people who were ferried, and did not actually perform the hack, were also banned. Going to a hidden outpost, cutting off about 80% of a mission, and farming an end-boss in minutes -- when it normally takes a couple of hours to reach him in normal play -- is exploiting the game. And that is against the User Agreement.[/LIST]
Dear Gaile,

Why didn't you ban all the Duncan runners then? They aswell effectively skipped the 4 bosses before Duncan many times over. Yet there you guys only modified the game, not perma-banning anyone. Why should these 117 be treated much harder than all those Duncan runners, who in fact did the same thing...to a larger scale even.

Please answer that?

Uber Mass

Uber Mass

Krytan Explorer

Join Date: Oct 2006

The Netherlands

retired from gw [agro] still ftw

W/

Quote:
Originally Posted by GloryFox
@ Gaile

I as a player am quite proud of the way ANet has handled this situation. Banning these players was both Fair and Just to those who did not exploit the game. Please continue to ban those who would disrupt the spirit of the game. Rewarding poor behavior by allowing them back in the game only encourages more poor behavior. Do not give into any community pressure from these game exploiters for any reason. Actions without consequence encourage community anarchy.

Many have worked very hard to follow the rules of conduct and have little to show for it. Please respect those players who do follow these rules of conduct by being fair to them, keep the BANS in place.

Thank you...
Well said....

Tho i hope they will give the bans of people who done it once without (really) knowing they were wrong a chance to redeem themselves

Clait

Academy Page

Join Date: Jan 2008

Braveheart World Xi [any]

W/A

Quote:
Originally Posted by Dont Mess WithMe
Not true. Spamming WTS in all chat is bannable, that's why we have a trade channel.
Yet how many times is that done?

My point here wasn't even about that. It was comparing those two statements to those that were banned. WTS = "Anybody want to buy?" Fact is, only people that said "WTS" were banned, while those that said "Anybody want to buy?" were not. Thats impartial. If your are not partial, then you can not be just.

Arwen Granger

Arwen Granger

Krytan Explorer

Join Date: Dec 2005

Melbourne, Australia

Mo/Me

Quote:
Originally Posted by Gaile Gray
But you seem to be confused: The issue isn't about just the hacking, although that is a major concern. The issue is whether someone exploited the game. That is why people who were ferried, and did not actually perform the hack, were also banned. Going to a hidden outpost, cutting off about 80% of a mission, and farming an end-boss in minutes -- when it normally takes a couple of hours to reach him in normal play -- is exploiting the game. And that is against the User Agreement.

Let me give you an example.
  • One player hacks the client.
  • He finds a way to turn creatures into fluffy bunnies with zero HP.
  • He finds that anyone he subsequently takes into a mission also has the Fluffy Bunny Bonus.
  • He tells 1,000 friends, family, alliance members, maybe he even sells ferry rides with him to get the Fluffy Bunny Bonus.
  • 1,000 people use the cheat.
  • Is anyone going to suggest that we should only ban the person who hacked?
Gaile,

The crux of your argument is "One player hacks the client" sentence. If the access is through normal achievable game play, your whole argument collapses.
I do commend ArenaNet is trying very hard to find out how people can get to the outpost. However, you may also be reminded that this access has been there for like 4-5 months at least, and by testing current server build this access might have been inadventently fixed. So, your team may have to restore old builds to test this access. I do hope your team has a good source code versioning system!

I await your advice when this has been completed. However, I don't hold my breath that ArenaNet will release the outcome truthfully.

Drop of Fear

Drop of Fear

Forge Runner

Join Date: Nov 2006

W/

Quote:
Originally Posted by TheGreatPie
For starters all consumer have rights and read the eula its very scetchy
despite the moment u exploited a game-hole and broke multiple times that eula u seem to love, from that moment u're not just regular consumers, u're 117 consumers who exploited a game hole/glitch/manipulated files to create your custom hole.
117 who tried to gain an unfair advantage over the remaining 99.9% of the comunity.

no u don't have the right to pretend to be unbanned by saying "buaahahaha i didnt know it wasn't meant to be in the game buahahaha"

NO
NO
NO

Lady Ana Stacia

Lady Ana Stacia

Krytan Explorer

Join Date: Jun 2006

Germany

Beware of our Temper [BooT]

Me/

Quote:
Originally Posted by Banned was Erin
Once again you show that you have no idea about what actually happened.
1. You need to step up and admit you were wrong in your original statements of labeling ALL OF US hackers. Are you finally willing to admit you lied to the general public about what we are?
2. This 'Fluffy Bunny' did not have zero HP.You had to run through the mission just as you ould normally. You had to fight all the wave of mobs, and you still had to kill Mallyx with the same HP he would normally have.
3. There is no bonus, you do the mission. Lather, rinse, repeat as you called it. There is no additional bonus other than the mission itself.
4. Please get your numbers straight instead of now making it like there were thousands of us doing this.
5. Yes, some DIFFERENT action should be taken against the individual that actually HACKED guild wars than the individuals that merely participated in an exploit. Do you honestly mean to tell me you are going to treat hackers and exploiters the same? Hacking is clearly more harmful to the game and its players, so yes, they should recieve a more harsh punishment.
Umm no you all knowingly took part repeatedly in an exploit that allowed you to repeatedly farm the last section of a questline without completing the other 4 parts in the series of quests.

Just as everyone keeps saying its all the leet players who got banned, who have put 1000's of hours into this game, yet you want us all to believe that it never once crossed your mind that what you where doing was an exploit and not how the mission was meant to be done.

Sorry no sympathy for any of you.

Inde

Site Contributor

Join Date: Dec 2004

Any insult to an individual or the community as a whole will be deleted. Please stay on topic and contributing.

Venus Anu

Venus Anu

Ascalonian Squire

Join Date: Jan 2006

I am not one of the exploiters.

I think that if all of these people were banned for this exploit they should go back and ban all the people who ever ferried, or opened the zeishen chest.

bobbylr

bobbylr

Frost Gate Guardian

Join Date: Mar 2007

Drunks Really Know Nothing [DRKN]

E/

Quote:
Originally Posted by Gaile Gray
But you seem to be confused: The issue isn't about just the hacking, although that is a major concern. The issue is whether someone exploited the game. That is why people who were ferried, and did not actually perform the hack, were also banned. Going to a hidden outpost, cutting off about 80% of a mission, and farming an end-boss in minutes -- when it normally takes a couple of hours to reach him in normal play -- is exploiting the game. And that is against the User Agreement.

Let me give you an example.
  • One player hacks the client.
  • He finds a way to turn creatures into fluffy bunnies with zero HP.
  • He finds that anyone he subsequently takes into a mission also has the Fluffy Bunny Bonus.
  • He tells 1,000 friends, family, alliance members, maybe he even sells ferry rides with him to get the Fluffy Bunny Bonus.
  • 1,000 people use the cheat.
  • Is anyone going to suggest that we should only ban the person who hacked?
Hmm I'm just mad that anet termanted my account before I even got to tell me story about what happened. So they do not even know my story and the termanate my account so.

Bryant Again

Bryant Again

Hall Hero

Join Date: Feb 2006

Quote:
Originally Posted by Arwen Granger
The crux of your argument is "One player hacks the client" sentence. If the access is through normal achievable game play, your whole argument collapses.
She made a post concerning that issue a few posts above.

Quote:
Originally Posted by Banned was Erin
Once again you show that you have no idea about what actually happened.
1. You need to step up and admit you were wrong in your original statements of labeling ALL OF US hackers. Are you finally willing to admit you lied to the general public about what we are?
2. This 'Fluffy Bunny' did not have zero HP.You had to run through the mission just as you would normally. You had to fight all the waves of mobs, and you still had to kill Mallyx with the same HP he would normally have.
3. There is no bonus, you do the mission. Lather, rinse, repeat as you called it. There is no additional bonus other than the mission itself.
4. Please get your numbers straight instead of now making it like there were thousands of us doing this.
Okay it was just an example (keyword!) to clarify the end result, NOT a direct comparison of the Mallyx situation.

Drop of Fear

Drop of Fear

Forge Runner

Join Date: Nov 2006

W/

Quote:
Originally Posted by Venus Anu
No I am not one of the exploiters.

I think that if all of these people were banned for this exploit they should go back and ban all the people who ever ferried, or opened the zeishen chest.
was i in a.net shoes, i would have banned several people who badly exploited the map anywhere glitch to open buried treasures or farming endgame greens aswell, i completely agree with you. as for the zaishen one, i wasn't even here when that happened ... i cannot talk ignoring exactly what was the issue, but as far as i understood we're talking about a hole closed in 2 hours vs another one who had a 6+ months lifespawn with dozens of people mass-farming on it, not exactly the same thing...
people haven't been banned for exploits a.net considered not to be that critical? fine, it just doesn't strip a.net the power to ban people for this exploit we have today if they think it's a bannable one.

Trub

Trub

Jungle Guide

Join Date: Mar 2006

Sitting in the guildhall, watching the wallows frolic.

Trinity of the ascended [SMS]+[Koss]+[TAM]=[ToA]

Quote:
Originally Posted by bobbylr
Hmm I'm just mad that anet termanted my account before I even got to tell me story about what happened. So they do not even know my story and the termanate my account so.
Oh..ANet knows.
If you read above to Gailes posts...the logs are being used as a tool to sort out the 'sploiters.
If you feel un justly banned..send in to support.

TheGreatPie

Banned

Join Date: Jan 2008

Trub they have and they get automated responses

lishi

Forge Runner

Join Date: Jul 2005

Quote:
Originally Posted by Banned was Erin
Once again you show that you have no idea about what actually happened.
1. You need to step up and admit you were wrong in your original statements of labeling ALL OF US hackers. Are you finally willing to admit you lied to the general public about what we are?
2. This 'Fluffy Bunny' did not have zero HP.You had to run through the mission just as you would normally. You had to fight all the waves of mobs, and you still had to kill Mallyx with the same HP he would normally have.
3. There is no bonus, you do the mission. Lather, rinse, repeat as you called it. There is no additional bonus other than the mission itself.
4. Please get your numbers straight instead of now making it like there were thousands of us doing this.
5. Yes, some DIFFERENT action should be taken against the individual that actually HACKED guild wars than the individuals that merely participated in an exploit. Do you honestly mean to tell me you are going to treat hackers and exploiters the same? Hacking is clearly more harmful to the game and its players, so yes, they should recieve a more harsh punishment.
i endorse that.

People who hacked the game should be perma-banned 10 times.

People who just farmed mallyx should be perma-banned only 1 time.


note
Quote:
2. This 'Fluffy Bunny' did not have zero HP.You had to run through the mission just as you would normally. You had to fight all the waves of mobs, and you still had to kill Mallyx with the same HP he would normally have.
3. There is no bonus, you do the mission. Lather, rinse, repeat as you called it. There is no additional bonus other than the mission itself.
so why you choosed to use the exploit instead of the normal way?
Let me answer for you.
It was less time consuming and easier then normal way.

Aiden Arcana

Ascalonian Squire

Join Date: Nov 2006

Germany

Eazy Bake Oven [loli]

Mo/E

Gaile, obviously your speaking for about 10-15 people, hints you always controdicting yourself every post. Whats YOUR, not ANETS opinion?

Creeping Carl

Frost Gate Guardian

Join Date: May 2007

I really don't buy the "I didnt know it was an exploit" excuse. There's no way people wouldnt have known it was an exploit since you needed to have beaten MallyX in order to use this exploit. And since you have previous knowledge of how you need to complete a few areas before getting to MallyX, there's no way you can claim ignorance when all of a sudden you can just warp to a strange outpost to MallyX. It doesnt compute.

GloryFox

GloryFox

Desert Nomad

Join Date: Jan 2006

Good ol' USA, where everyone else wants to be

Now Plays World of Warcraft on Whisperwind

Quote:
Posted by Lady Ana Stacia
Umm no you all knowingly took part repeatedly in an exploit that allowed you to repeatedly farm the last section of a questline without completing the other 4 parts in the series of quests.
You forgot to add the line "and profited from it."

Profiteering
verb:to make excessive profits on goods in short supply.

also see
War profiteering
http://en.wikipedia.org/wiki/War_profiteering

There is a reason there are real laws on the books to prevent people from doing this. Even in a fictional sense that this is it was completely unethical no matter how you look at it.

unethical
adjective:not conforming to approved standards of social or professional behavior; "unethical business practices" "profiteering"

Clait

Academy Page

Join Date: Jan 2008

Braveheart World Xi [any]

W/A

Quote:
Originally Posted by Drop of Fear
was i in a.net shoes, i would have banned several people who badly exploited the map anywhere glitch to open buried treasures or farming endgame greens aswell, i completely agree with you. as for the zaishen one, i wasn't even here when that happened ... i cannot talk ignoring exactly what happened...
people haven't been banned for exploits a.net considered not to be that critical? fine, it just doesn't strip a.net the power to ban people for this exploit we have today if they think it's a bannable one.
You are not Anet. You do not have any room to say what you would or would not do.

rob79

Pre-Searing Cadet

Join Date: Jan 2008

Dear Gaile Grey
PLEASE ANSWER THIS

How many people got banned for using the free Zaishen chest "exploit?"

How many people got banned for getting a free ferry to the end of the game?

How many people got banned for getting a ferry to the deep, to urgoz or to slavers exile?

How many people got banned for /resigning in the Warrior Guild hall to be transported ANYWHERE in the game?

How many people got banned for using fort aspenwood, dragging all the necro npcs to the the base.. owning the other team?

How many people got banned for ferrying people from Kamadan to Consulate docks?

How many people have been banned in ab for dying at a gate and using necro transversal to go through it before the timer starts?

How many people have been banned for taking heros into AB and holding 64v64 matches?

How many people have been banned using the Warrior Guild hall trick to ferry people from Kamadan to LA without taking a quest?

How many people got banned for finding a bugged area while mapping and saw the "end of the world" effect?

How many people have been banned for vanquishing Bukdek Byway.. taking 2 quests.. and having to kill 1 enemy to vanquish?

When you question about how I know about all this, its simple. When you play the game for 30 months you find out about all these "exploits."

To say that ferrying to Mallyx is any different from the above is preposterous. Those guilty of any above are in the same position as this "exploit."

My question is.. Why where these not permanent bans?

Trub

Trub

Jungle Guide

Join Date: Mar 2006

Sitting in the guildhall, watching the wallows frolic.

Trinity of the ascended [SMS]+[Koss]+[TAM]=[ToA]

Quote:
Originally Posted by TheGreatPie
Trub they have and they get automated responses
And?
I'm sorry Pie..but you can't expect a personal letter from ANet..(not trying to be rude.)
You must realize the 100's of accounts they close every day? (bots..bots..and more bots.)
Continue the good fight if you feel un justly banned, but rules are rules.

Drop of Fear

Drop of Fear

Forge Runner

Join Date: Nov 2006

W/

Quote:
Originally Posted by Clait
You are not Anet. You do not have any room to say what you would or would not do.
it's because i'm not a.net that i can afford to post my opinions. it's the inner beauty in not having any active role in this.
just chill a bit

Shai Lee

Shai Lee

Krytan Explorer

Join Date: Aug 2006

Somewhere

@bobbylr:

I think the reason they ban and then hear people's version of events through support tickets is so that they don't move their gold/items/etc to other accounts or ebay it before they're able to ban, thereby further enabling the banned individuals in some way to benefit again.

Puritans Aid

Academy Page

Join Date: Apr 2006

W/

Quote:
Originally Posted by Trub
Oh..ANet knows.
If you read above to Gailes posts...the logs are being used as a tool to sort out the 'sploiters.
If you feel un justly banned..send in to support.
we do have tickets. I am sitting on 4 automated responses, 2 surveys, and 1 message I truely dont even know what they are talking about, and I am assuming every thing I have gotten was an automated response.

people who got banned for legitimately farming Faction, which guild wars new about, and didnt fix/ban it took them up to 3 weeks to get an account back, and its only been 3 days. In the two weeks most people got an average of 6 automated responses.

Puritan.

Gaile Gray

Gaile Gray

ArenaNet

Join Date: Feb 2005

Quote:
Originally Posted by TheGreatPie
Trub they have and they get automated responses
Everyone who sends a report gets an "automated response." That is the first response, before the ticket is sent for human review. If you re-send your tickets, you may get more of those responses. It's normal in the support industry to send automated "This links may help you" responses even while assuring that each ticket is reviewed.

Each appeal will be read by the lead of the Support Team in either NA or EU. No one is being ignored; no appeal is being automatically rejected; everyone will have his/her chance to explain the circumstances. Even the person who entered the area 634 times.

So yes, anyone can and may go ahead and submit a ticket and the appeal will be read, logs will be reviewed, and numbers will be assessed for each and every case.

TiFole

Pre-Searing Cadet

Join Date: Nov 2007

Seems that i will stay ban because i aded 400k sleeping in my storage, and sure 400 is alot , in the 4000k i did from urgoz greens, 2 000 k from selling sigils, more then 6 000k from farming titan gem as 600, and 5 000k from fff. For once that i was farming somthing only for the fun of it with my friends , just nice~and just bad that it 's from an "exploit" cuz i earn nothing from it(on the money point)
Well i meet my twin there i don't care

Arwen Granger

Arwen Granger

Krytan Explorer

Join Date: Dec 2005

Melbourne, Australia

Mo/Me

Quote:
Originally Posted by Lady Ana Stacia
Umm no you all knowingly took part repeatedly in an exploit that allowed you to repeatedly farm the last section of a questline without completing the other 4 parts in the series of quests.

Just as everyone keeps saying its all the leet players who got banned, who have put 1000's of hours into this game, yet you want us all to believe that it never once crossed your mind that what you where doing was an exploit and not how the mission was meant to be done.

Sorry no sympathy for any of you.
Not really trying to show off, but I did do Mallyx the hard way many moons ago: http://www.guildwarsguru.com/forum/s...php?t=10146676
After that trip I have not killed Mallyx again, not even during this latest episode, and definitely haven't farmed it repeatedly.

myrealnameismatt

Ascalonian Squire

Join Date: Nov 2007

[any]

W/

Quote:
Originally Posted by Inde
Any insult to an individual or the community as a whole will be deleted. Please stay on topic and contributing.
Please, would you be kind enough to police this, because whenever I come back to see what is going on in this thread I see post upon post from the same people repeating themselves with things like "Q_Q", etc (I won't stoop so low as to say that a lot of these people probably slow down and have a good look when they see a car crash.. but it's tempting) To be honest it's putting a lot of us off from actually posting anything here.

In response to Gaile's post, can you please answer the question that has been asked several times - i.e - why are we banned and not everyone who went down to exploit, specifically.. the Duncan the black glitch that appeared recently? You must admit that there is a direct similarity between the two, maybe not in terms of actual game mechanics, but in the way it appeared to the person doing it? Most of us thought that it was exactly the same deal, a faster way to do something that would eventually be fixed and the precedents had already been set, so let's enjoy it while it's still here.

And as some others have stated, there is nothing worse than having an actual problem and getting an automated answer, if there are only 117 people can we at least speak to a human being? It's not much to ask.

Whiskeyjack

Frost Gate Guardian

Join Date: Jan 2006

KOFU

There is no doubt that IF anyone hacked they should be banned, those that did not use a hack but merley farmed should have gotten a temporary ban at most imo. Tbh i do not regard these farmers as any different than those that exploit UB for the purpose of farming.
I honestly believe these banning's have nothing at all to do with the exploit or the economy, it's simply A-Net try to look tough on these issues after THEY destroyed the economy. My sympathies to those who where banned who did not use a hack, the reality is you are a scapegoat for a problem ANET created.

Quote:
Far as I'm concerned whether or not you knew the original way you got in was through a hack (apparently a lot of people didn't) I really don't care, most likely because I'm an ass.
We agree on one thing at least.

Clait

Academy Page

Join Date: Jan 2008

Braveheart World Xi [any]

W/A

Quote:
Originally Posted by Drop of Fear
it's because i'm not a.net that i can afford to post my opinions. it's the inner beauty in not having any active role in this.
just chill a bit
Sorry but this whole situation has sapped me of most humor. Please dont say to me "chill out", when thousands of hours of my life have been brushed away in an instant.

Messy

Messy

huh?

Join Date: Jun 2005

Follow the rainbow, make a left and voila

Guildless

R/

Quote:
Originally Posted by Aiden Arcana
Gaile, obviously your speaking for about 10-15 people, hints you always controdicting yourself every post. Whats YOUR, not ANETS opinion?
Her opinion is ANET's opinion. She is the Community Relations Spokesperson for Anet. She will share what Anet's view is. You are just looking to split more hairs to see if you can catch her on something.


For those 117 that say they are only receiving automated responses, keep sending them back, stay on top of it. If they say the are looking into it, give them time to look into it. While they investigate each ticket, I would think sending an automated email is the normal way to go. If you didn't abuse this exploit more than 4 times, you should be getting your account back. Just remember, they have chat logs, times you went in there... name it.

BlackSephir

BlackSephir

Forge Runner

Join Date: Nov 2006

A/N

Quote:
Originally Posted by myrealnameismatt

In response to Gaile's post, can you please answer the question that has been asked several times - i.e - why are we banned and not everyone who went down to exploit, specifically.. the Duncan the black glitch that appeared recently?
/yawn
Did Duncan's exploit had something to do with hacking?

Quote:
There is no doubt that IF anyone hacked they should be banned, those that did not use a hack but merley farmed should have gotten a temporary ban at most imo.
lol
They benefited from the same thing for less "work" (didn't have to hack client) and should receive lesser punishment?

bobbylr

bobbylr

Frost Gate Guardian

Join Date: Mar 2007

Drunks Really Know Nothing [DRKN]

E/

Quote:
Originally Posted by Gaile Gray
Everyone who sends a report gets an "automated response." That is the first response, before the ticket is sent for human review. If you re-send your tickets, you may get more of those responses. It's normal in the support industry to send automated "This links may help you" responses even while assuring that each ticket is reviewed.

Each appeal will be read by the lead of the Support Team in either NA or EU. No one is being ignored; no appeal is being automatically rejected; everyone will have his/her chance to explain the circumstances. Even the person who entered the area 634 times.

So yes, anyone can and may go ahead and submit a ticket and the appeal will be read, logs will be reviewed, and numbers will be assessed for each and every case.
Hmmm my account got termanted from a automated response. So now anet is not even talking back so w/e.

jamal

Ascalonian Squire

Join Date: Dec 2006

E/

Quote:
Originally Posted by Clait
You are not Anet. You do not have any room to say what you would or would not do.
So you do?

the whole topic now seems to be, "we were banned because we hacked, but didn't hack". thats not true. some were banned because they exploited a problem created by the hack. and i'm still highly in favor of anet response

(how many times has this post been sad by other people with other words?)

Puritans Aid

Academy Page

Join Date: Apr 2006

W/

Quote:
Originally Posted by Creeping Carl
I really don't buy the "I didnt know it was an exploit" excuse. There's no way people wouldnt have known it was an exploit since you needed to have beaten MallyX in order to use this exploit. And since you have previous knowledge of how you need to complete a few areas before getting to MallyX, there's no way you can claim ignorance when all of a sudden you can just warp to a strange outpost to MallyX. It doesnt compute.
Once again a post by someone who doesnt know.

NO, you didnt have to kill mallyx to do this. you simply had to do the 4 other areas in the quest, beating the other 4 bosses. YOu never had to kill mallyx before you did this.

I had never done doa, other than the 2 parts of the quest you can 600. I didnt know crap about the end boss, or how the quest worked. I did it this way, which was apparently a bug, and got banned. I didnt know it wasnt how the game was meant to be.

The out post wasnt strange. It was exactly like URGOZ or the DEEP in nature. Other than not having 2 NPCS, I didnt even notice, because we formed groups in guild hall, entered the town, entered the mission, exactly how the groups we did for deep and urgoz where run. I never explored this town, or looked around in it. I am told afterwards that there were no NPCS in this town, I dont even know this for fact.
Puritan.

Full Metal X

Full Metal X

Frost Gate Guardian

Join Date: Dec 2006

Zomg Lasers Pew

Quote:
Originally Posted by Puritans Aid
Once again a post by someone who doesnt know.

NO, you didnt have to kill mallyx to do this. you simply had to do the 4 other areas in the quest, beating the other 4 bosses. YOu never had to kill mallyx before you did this.

I had never done doa, other than the 2 parts of the quest you can 600. I didnt know crap about the end boss, or how the quest worked. I did it this way, which was apparently a bug, and got banned. I didnt know it wasnt how the game was meant to be.

The out post wasnt strange. It was exactly like URGOZ or the DEEP in nature. Other than not having 2 NPCS, I didnt even notice, because we formed groups in guild hall, entered the town, entered the mission, exactly how the groups we did for deep and urgoz where run. I never explored this town, or looked around in it. I am told afterwards that there were no NPCS in this town, I dont even know this for fact.
Puritan.
If you only did 2 areas how did you get in?

Clait

Academy Page

Join Date: Jan 2008

Braveheart World Xi [any]

W/A

Quote:
Originally Posted by Gaile Gray
Everyone who sends a report gets an "automated response." That is the first response, before the ticket is sent for human review. If you re-send your tickets, you may get more of those responses. It's normal in the support industry to send automated "This links may help you" responses even while assuring that each ticket is reviewed.

Each appeal will be read by the lead of the Support Team in either NA or EU. No one is being ignored; no appeal is being automatically rejected; everyone will have his/her chance to explain the circumstances. Even the person who entered the area 634 times.

So yes, anyone can and may go ahead and submit a ticket and the appeal will be read, logs will be reviewed, and numbers will be assessed for each and every case.
I apologize Gaile, but I went through several automated responses when I sent in support address lag in November 07. I received several generic answers to solutions, and nothing seamed helpful. It was Incident: 071126-002471 and 071110-001559. Your support team has a log of it.

The fact remains, these bans were done with an automated script done on Wednesday 12pm Pacific. That list was printed off listing account names, bans were done.. no reviews made.

Aiden Arcana

Ascalonian Squire

Join Date: Nov 2006

Germany

Eazy Bake Oven [loli]

Mo/E

Quote:
Originally Posted by Full Metal X
If you only did 2 areas how did you get in?
Personally knowing Puritan, he means before Anet screwed up the economy with Ursan. After Ursan was introduced, he did the other two areas.

Banned was Erin

Pre-Searing Cadet

Join Date: Jan 2008

N/

Quote:
Originally Posted by Gaile Gray
Everyone who sends a report gets an "automated response." That is the first response, before the ticket is sent for human review. If you re-send your tickets, you may get more of those responses. It's normal in the support industry to send automated "This links may help you" responses even while assuring that each ticket is reviewed.

Each appeal will be read by the lead of the Support Team in either NA or EU. No one is being ignored; no appeal is being automatically rejected; everyone will have his/her chance to explain the circumstances. Even the person who entered the area 634 times.

So yes, anyone can and may go ahead and submit a ticket and the appeal will be read, logs will be reviewed, and numbers will be assessed for each and every case.
I recieved an automated response telling me my account had been terminated and that no appeal would be taken into consideration. Many people recieved this EXACT same email. So, our accounts have been terminated without anyone even looking into our actions as individuals, and you suggest what? We continue to submit tickets that are greeted with automated responses? Am I ever going to recieve a personalized response indicating that someone has actually taken the time to look into what I personally did? I really despise the fact that you tell the community things are being done, when in fact they are not. Not a single one of us has recieved anything but an automated response after days of sending in genuine appeals.

Stormlord Alex

Stormlord Alex

Grotto Attendant

Join Date: Dec 2005

Beyond the Forest of Doom, past the Cavern of Agony... on Kitten & Puppy Island

Soul of Melandru [sOm]

W/E

Quote:
Originally Posted by Chicken Ftw
Offtopic - Doc, Trub and Alex = <3
I go for dinner and a zombie movie and 20 pages appear

On-topic Chicken, the good Dr and Trub = <3
And also loves to ibreak, mokone and the rest of you cool people <333

Off-topic... /agree with Dr.