anets response to their failure

this an anet employees response copy and pasted from my email.

Discussion Thread
Response (Clark) 01/14/2008 05:19 AM
Hello Chris,

Thank you for contacting PlayNC Support. We have received your report of being defeated when zonning. This can be due to villains near zoning point that was able to deliver an attack prior to you zoning map. This can also happened due to a few other reasons.

Upon zoning some maps, multiple villains will spawn and immediately rush to your character. This is commonly referred to as an ambush. There are also some zoning points that have villains that spawn near to the exit point as their permanent spawn point. In most instances, you will have time to either defeat these enemies or run away to a safe location. Unfortunately, sometimes due to varying PC hardware performance after the server has updated your game client, you may not having enough time to defeat all of the enemies or to travel to a safe location. Unfortunately, we are not able to remove your character’s experience debt as a result of this. We apologize for the inconvenience this has caused. Please let us know if you have any further questions or concerns.

Please let us know if you have any further concern or question.

Regards,
GM Clark
Customer (chris mehaffey) 01/14/2008 04:16 AM
i value the survivor track very much. i just lost it because theres large groups of enemies right as soon as zoning into spearhead peak from grenths footprint that kill you as soon as the game loads into this area. i was wondering if i could have the 3 days of my life that were wasted on this character along with the 100k+ i lost in the process due to some ill intented or inconciderate to fix their 1 millionth mistake in this games creation anet employees. dont even bother emailing me back because i dont need my email abused with a thoughtless bullshit email lying about how you cant fix it because the inconciderate anet staff is too lazy to do so.


not only did they not admit to their mistake but they tried to blame it on me saying that my computer loads slowly!!!!! i loaded into this area nearly instantly. thx anet!!!

Support is NOT ANet, its NCSoft

yes it happens and whether you computer, or the servers are beastly, if the lines between them transferring the information are under load, YOU will lag

Edit:

And as upier quite rightly said below... Shit Happens

Its only a game, if you feel like your WORK has been wasted, then go get a job and see what really wasting your life feels like

Hey, at least they answered you. Considering the tone of your e-mail, I wouldn't have bothered. I would have deleted it.

Like many others have said, don't take a survivor character into a zone you are unfamiliar with. It's your own fault for losing survivor, but if it makes you feel better to blame others for your failures, go ahead.

wow

anet's failure? you shouldn't have zoned there.

/cry more please

/close too

Shit happens.

+1 and In before lock!



Edit - I just read your email.
Go tiger, go!
Give them hell!

In my experience, Guild Wars has excellent customer support, and the mere fact that someone actually took effort to respond to your asinine comments is testament to this.

Survivor is supposed to be hard. Sometimes internet lag can mess you up, but that's nobody's fault, and it happens to everyone. Don't blame Anet for something that is completely out of their control, and especially don't flame the support staff just because your video game character died.

cry more, then get over yourself.

wtf are you guys even bringing up lag for as it is not an issue here?

Wow with the tone of your email I think they where very polite and considerate in their response to you.

Sucks but not a thing they can do about it, you died legitimately deal with it.

Of course it is, if the system lagged so that server said you were loaded and PC said you hadn;t so you appeared dead, then that my good sir, is LAG!


Her Endeth Todays Lesson! AMEN BROTHERS!!!

You could like remake the character and do dwarven boxing runs in HM. Pretty easy and you only die if you suck at pressing 8. Which strangely some people do. Why I'll never know.

well, if you have small hands, its a long way to go