'A serious error has occured...' - Guild Wars Guru archive powered by Guild Wars Legacy

Mister Me

Lion's Arch Merchant

Join Date: Apr 2007

26 Jan 2008 at 20:12 - 1

My Guild Wars had around 6 months ago the annoying habit to just fall out without any warning, and then a little screen appeared(see pic), after a while it was repaired, but since a month I have the same problem again.

It happens like this; I log in, I play for around a half hour, then it falls out, I reconnect without any problems, but then, GW falls out again, reconnect and so on, GW falls out faster and faster after a while and eventually it happens 10 seconds after I reconnect.
This doesn't happen when I'm just standing in GH, mostly when I'm VQ'ing, Farming, HA, RA, AB, loads of things...

Is this a problem with my account, harware, software?
I always 'Send report to ArenaNet' and sometimes I add my specific e-mail adress. But it seems ArenaNet is too busy with other things

If you can find another thread about someone with the same problem, please link.

Edit: is this pic too big?

Lucky Shot Pat

Frost Gate Guardian

Join Date: Feb 2007

in a box, doesn't everyone?

None

P/W

26 Jan 2008 at 20:56 - 2

I had this type of problem before, or something like it;I kept getting blue screen of DOOM whenever I fought or ran around. It might be because of your RAM or graphics card.

The Little Viking

Krytan Explorer

Join Date: Mar 2006

innergalactic gargleblasters

W/Mo

26 Jan 2008 at 20:58 - 3

My husband gets this same thing sometimes. Not as often as you it seems...maybe 2 times a month, but he seems to belive its his video. Ive never had it happen to me. Also, he has the problem of having to "Repair Data Archives" at least 4 times a week. Sometimes more. Im sorry I cant help you with the problem, but i did want you to know that your not alone.

Nanood

Wilds Pathfinder

Join Date: Aug 2005

Supermans Crystal Palace

Legion Of The Dark Sun

26 Jan 2008 at 21:31 - 4

It's definetly a hardware issure.. I would try reducing your ram to a single stick (assuming you have 2 sticks) and wait for the problem to happen. If and when it does try the other stick. Then if it's still happening put both sticks back in and either try and find another graphics card to try or buy one. These sort of errors are really frustrating as ram would usually cause the machine to freeze or hard lock and the video card if you were lucky might give you artifacts on screen to let you know there is an issue but with an error like this with no indication it gets tricky.

Give your hard drive a defrag first up and make sure you got plenty of free space.

Run a stress test on your video card and see if you can get it to crash. There are plenty of free utilities on the web. Just type in Video stress test into google.

Good luck.

Mister Me

Lion's Arch Merchant

Join Date: Apr 2007

26 Jan 2008 at 22:17 - 5

hmm, I'll let my dad read your posts :P it might convince him to buy a new pc or to buy faster parts xD all thx for answering, I'll try to fix it in any way o.o

MisterB

Furnace Stoker

Join Date: Oct 2005

Planet Earth, Sol system, Milky Way galaxy

[ban]

W/

26 Jan 2008 at 22:34 - 6

If you want support from NCSoft, open a support ticket with them. GW is an ANet product, but they are owned by NCSoft, their publisher, who also handles support. Support for GW is here: http://www.guildwars.com/support

It sounds like you have a hardware issue. That error screen has a "show details" button. It would be helpful if you posted a screenshot of that, if possible.

You can determine if you have bad RAM with this free software:
http://www.memtest.org/
You'll want to test one memory stick at a time, as well as the different slots on your motherboard, in case the motherboard is the problem. More information on how to test this can be found on that site.

Quote:

Originally Posted by Mister Me

Edit: is this pic too big?

I believe 800x600 is the maximum allowed image size on this forum; you should be fine.

Mister Me

Lion's Arch Merchant

Join Date: Apr 2007

26 Jan 2008 at 23:32 - 7

I'll post a pic from the details, but doesn't it contain very privat things?

ProgTes

Frost Gate Guardian

Join Date: Feb 2007

Under that rock.

We Demand A Shrubbery [Ni]

W/E

27 Jan 2008 at 00:09 - 8

Simply put, your computer isn't really good enough for Guild Wars. Are you also experiencing very long loading times? I have had the exact error message on a different computer of which I wondered if it could handle GW, and it couldn't. Maybe you can try upgrading your video card or memory?

Also you can post your computer specifications, that won't contain anything private. Just the hard drive space, operating system, video card, processor, etc etc. Good luck anyway

Mister Me

Lion's Arch Merchant

Join Date: Apr 2007

27 Jan 2008 at 00:16 - 9

PC not good enough...I've played already 20 months Guild Wars on this PC, I would understand if it was from a new campaign like EotN, but I'd expect it would be from the beginnen I had it...
Very long loading times? If I haven't been a while in RA/TA, it can take some time to load in, but not as long that the timer started already. In general not.

Mister Me

Lion's Arch Merchant

Join Date: Apr 2007

31 Jan 2008 at 14:43 - 10

Okay, my problem is solved, it was all about an overheated PC, I vacuumed(Is this the right English word? lol) the complete inside of my PC, it was completely filled with dust, I don't think there was any air-circulation left. Thx all

Snograt

rattus rattus

Join Date: Jan 2006

London, UK GMT??0 ??1hr DST

[GURU]GW [wiki]GW2

R/

31 Jan 2008 at 16:02 - 11

Hope it still works. Vacuuming inside a PC case is generally a bad idea - can't remember why, but I know my Dyson packs a helluva static charge. Think there's a possibility of overdriving fans, although that may be air dusters.

moriz

??ber t??k-n??sh'??n

Join Date: Jan 2006

Canada

R/

31 Jan 2008 at 17:34 - 12

yes, the static generated from a vacuum can fry your computer.

Quaker

Hell's Protector

Join Date: Aug 2005

Canada

Brothers Disgruntled

31 Jan 2008 at 18:48 - 13

If you vacuum the inside of your computer, turn it off first, and touch the vacuum nozzle/hose to the case (ground) every so often to discharge any static.

Amy Awien

Forge Runner

Join Date: Jul 2006

R/

31 Jan 2008 at 19:02 - 14

Don't touch anything inside with the nozzle, hold it close to the opening, the other hand on the pc's casing and do not take out the power cord.

Tarun

Technician's Corner Moderator

Join Date: Jan 2006

The TARDIS

http://www.lunarsoft.net/ http://forums.lunarsoft.net/

31 Jan 2008 at 22:19 - 15

Quote:

Originally Posted by Quaker

If you vacuum the inside of your computer, turn it off first, and touch the vacuum nozzle/hose to the case (ground) every so often to discharge any static.

Horrible advice. NEVER use a vacuum (whether it's set to suck or blow) on the inside of your computer. Buy some canned air and it works fine.