Do you get BSOD's or reboots while running GW?

Actually i thought it's more like :
If you have the SAME problem don't start a new topic
And adding a detailed description of the problem and the systems specs can't hurt. I'm pretty sure all those reboots/bluescreens have a very similar reason. I've never seen any game with so much people complaining even ingame about the exact same problem over and over again.

guys guys guys, this is not a problem with your computer, its a problem with the game and it has already been adressed. If you actually look like 5 spots down you can see more threads just like this, particularly the "BSOD's caused by overheating" (not exact title but yea)

The game causes your computer to rise about 1 degree celsius every min your playing do the math, 100 mins = over 100 degree celsuis which is the boiling point. Your computer shuts down before that happens to protect itself.

How to fix the problem? Well you could do what i did lastnight and open up the CPU and blast a fan twords it. Guess what? I played for a few hours with no crash, infact i left the game the normal way for the first time ever!

You're probably right that there is some major bugs in the game code.
But bluescreens are not the result of your computer shutting down to protect itself from overheating, it's a windows thing. If your mainboard does an emergency shutdown it will just turn the power off.
Many people here don't get bluescreens because their auto-reboot on bluescreen thingie is turned on.
Besides that my whole case is one giant fan (and it sounds like that, too ).
Temperature is not the problem for me. I monitored the temperature and it didn't rise above the usual values. It's quite normal that you get some degrees more if you run an application that stresses your components. Temperature might be the reason for some of the problems in here, but not for all.
So there probably isn't a fix for that problem at all until NCSoft/ArenNet give us a patch for that

I wouldn't worry so much if he game crashed to desktop now and then, but bluescreen/reboot is a very serious issue for me.

I would agree with you if this were happening with any other game on my system besides GW. It doesnt happen when playing Doom3, BFV, HL2, POP:WW, Rome:TW, or any of the other myriad of games on my system. It doesnt happen when running 3Dmark or any other benchmarking software. It doesnt happen when ripping CDs or playing DVDs. It only happens when playing GW and nothing else. If it was a hardware problem it would show up anytime the affected hardware was being used, not just when playing GW.

Not to mention the 5 or so other threads complaining about this very issue on this forum alone. If you had read them you would know that people have done everything short of buying a new comp with no success. So you can understand how, after days of troubleshooting with no apparent solution, it can be frustrating when someone pops in with a trite post about heat or drivers or PSU problems.

*pulls out useless GW cd*
Now let me see your hands.

Actually your computer does shut down if it thinks its overheated, its an saftey feature. However you can enable it to give you a Blue screen of death instead of just shutting down if it is overheating. I dont have the BSOD but the Black screen of death (everything stops and the monitor is black, one touch of the turnoff button instantly shuts it down completley)

The sad part is that every one of those games you mentioned has players just like you that can play most other games but for whatever reason that game doesn't work. I just googled doom 3 crashing and got 142,000 hits. I understand how frustrating it is, I had the same problem with NWN when it first came out, but in the end it was my machine and checking memory and making sure you have a good enough power supply is good advice since it has helped alot of people...

98% of the time this is a driver related issue

the latest and greatest isnt always the best to use, try using a driver from a level or two back, particularly graphics and audio drivers.

why does it seem like everygame is the fault of the power supply. i have a 600 watt that runs very steady with no drops in voltage. new video card and just got done doing burn test on cpu- no problems. still getting rebbots,but not as bad as it was a couple weeks ago. i no of any games that are mmorp that dont have the same problems. its all in the game engines that are used.

have you tried various versions of video card software?

the only problem I ever had with GW was right after it was released I kept experiencing reboots with out warning. I couldn't figure out what the problem was untill I remembered I had over clocked my CPU, once I put it back where it should be, no problems at all

Here is a thought;

If you've overclocked your video card to eck out a bit more performance, default it. Then go into GW options and override the settings by turning down the video settings and turining off shadows and reflections. BSOD usually means a software error rather than an overheating problem. And if you just upgraded your drivers, go back to the previous version.

Since we don't have a common denominator regarding what percentage are using what video card when this happens, a shot in the dark is better than no shot at all. And please try running chkdisk to see if there is an error in the system (double click my computer, right click C drive, open properties tab, open tools tab and run chkdisk and check BOTH boxes so it checks on reboot).


Good luck.

Sorry, I can't buy the whole its a client code problem, Across 5 computers on the same network using DHCP I have been able to ruun guild wars for more then 100 hours of gameplay without an Error or BSOD.

While for most that have prefab off the shelf systems a PSU will be the answer to thier problems, I have a tendency to believe that a very large number of users have had a windows install for quite a long period of time. That being said Microsoft actually recommends that you reinstall your OS once a month to restore Broken and out dated DLL files. Those of you who have had installs for quite a long time will, if you paid attention, note that many pieces of software install and reinstall DLL files on the root of your system. That in itself is a very bad development concept and one of which should not be done. BSODs and crashes are more often related to outdated, broken, or corrupted Dynamic Link Libraries that have been deleted or installed over.

From all the post I have read here, Its seems that every one is looking to hardware compatiablity and not software core related issues. You have all done the obvious except refresh your installation of windows, which is really quite painless. On a last note service pack 2 while it is an advance in windows security is not and has not been entirely bug free. In fact it breaks quite a number of applications still, however I believe this to haven o bearing on the subject itself. As I have systems that have sp2 and those that don't none of them have failed.

Read this thread:
http://www.guildwarsguru.com/forum/s...2&page=1&pp=25

Its all of 12 pages long, and more than one person in this thread has reinstalled windows to no avail.

Reinstalling Windows painless?? Not for me. With the large capacity drives on the market people are installing more software than ever on a system. Reinstalling Windows means having to reinstall and update all of your software, along with the pleasant experience of getting all of the MS service packs and security updates, which can take hours. I tend to do a fresh install every 6 to 8 months depending on how much new hardware Ive bought, and my current install of Windows is only about 2 months old as I have just rebuilt my system with new Mobo, processor, memory, keyboard, mouse and monitor. Funny how one little 6800GT can make you "need" a whole new system. lol

guys i dunno about you but iwas fine with guild wars last night. i log into day and theres a new build it downloads and i play. now im getting system reboots when im playing. somebody screwed up.

^^ here is another thing people are overlooking. A majority of the people having this issue were having no problems prior to release and the update that came with it.

I am not one of those people cuz i bought the game a week ago and have been crashing since I installed it :/

well the new patch later tonight seems to have fixed the problem for me. no more crashes. still don't like the idea of patches having such bugs in them. *thinks back to walk crash bug and now this*

I've been monitoring my board and cpu temperature for 2 days now (with SiSoft Sandra), and I believe my (and many others) problem is board temp related.
GW makes it hooot, simple as that. I figure many people out there has good cooling, and they pass the "heat test", but many of us doesn't.
I believe the problem to be GW's code, but it makes it a hardware issue.

Download and intall SiSoftware Sandra and run "Environment monitor wizard" with a minute between logs and you'll see how GW really heat things up.
I've had a minimum climb of 0,5 Celcius per minute on mine untill I reach 51C, around this temp Sisoft starts warning me about high temps with an exclamation mark, then a few minutes later I'll get a BSOD.

I'll try to remedy this by cleaning my board with air dust cleaner and move my computer so that it gets a better air flow.

I am going to try this in a minute.

You know, I will say this - tech support has normally gotten back to me pretty quick, with a few pretty decent ideas. I changed my video memory aperature (sp?) to match my card better, and disabled all that crap that was running in the background that I didn't need apparently.

They did ask me how many watts my power supply was, so I think they are looking into that being an issue as well. The only strange thing I got was my last reply from tech support, which told me to try installing the newest ATI drivers for my Nvidia card (I am really hoping it was a typo on their part ^_^)

OK, now I am not thinking it is an overheating issue, at least for me. My temp starts off at 35 celcius for mainboard and 30 for processor. When I play the game they both rise to around 40, but then they level off and stop rising, so when I froze up it was running at 40 degrees celcius.

I will say the newest patch has fixed my sound stuttering and a lot of the jitters, but now I have no warning before a crash. It just freezes, and apparently it isn't the temperature =[

I get the exact same problem, ~ once a day
first the mousecursor gets inverted (with rectangle around it) and the SFX are lost
then I get random graphic errors with flickering walls on the screen
some minutes ago a refrigerator dropped (white rectangle) instead of a white scythe.

I can play for some more minutes, but as soon as I want to take a screenshot I get this bluescreen (no text, NUM_LOCK doesn't work anymore -> must reset)
I also got the bluescreen when targetting an enemy.

I got the problem once in town, pressing CTRL showed only black rectangles instead of player names, every other time I was out of town doing a quest or so.

My PC runs at 35°C in idle mode and passed several stability tests.
I have temperature controlled fans and they can really cool down the components.

But now to something I noticed when reading the quoted posting:
my computer specs are nearly the same as the other one:

AMD Athlon 64 Newcastle 3200+ (not OC'ed)
2*512MB DDR Twinmos PC3200 CL2.5
ATI Radeon 9800 Pro (Omega 2.6.12) - Powercolor

I installed the game using the webdownload and now I try the cd's

Cu, Netspider

I've got the exact same error as these 2 guys. I found that alt-tabbing and lowering my graphics setting and sound volumes help me to last a little bit longer before the crash but not much.

That definately sounds like a PSU problem. I have a 350 Watt with a 9800 pro 128... and I can't run AA or AF. The 9800 pro requires a 350. I would get a new PSU... seriously.

I've solved my problem now. It was not CPU temp, but board temp.
Happy happy, joy joy.
Still a few drop outs though, but that's probably something that will be remedied later on by ncsoft.

Just a suggestion.

As far as big system drives go *shrugs* I have a total of about half a terabyte on each computer nad IT IS painless. Then again I have been doing service and repair for a really long time to so I guess its just like walking and chewing bubble gum.

More or less this was just a suggestion though, I havn't read many threads about this problem, I just saw no mention of a reinstallation of windows. Understand this well though refreshing an installation of windows by reinstalling over the exsisting version of windows if distinctly different from wiping and installing windows, which is what you seem to have suggested. I am aware that many prefab systems do not offer the option to simply refresh your installation of windows however. They only send you along with restore disk that do eactly that wipe and restore. So my suggestion may be rather intensive for those who are unable to simple refresh the installation they have by performing a reinstallation of windows itself.

I still can't find a constant that suggest it to be the game client itself, its seems more likely to be an interaction of the client with something in the software system level of the computer. The real question is what piece of software is not interacting with the client in the intended manor if there are a relatively equal number of users who can run the game with out an error. It suggest that the error itself is related to some piece of core software on the system that interacts with hardware output. It may or may not be the fault of the client of course.

*shrugs*

Bullfeathers.

My comp has a 230W power supply and I'm running a 9800 Pro 128. It runs the game with 4AA and AF on at 1280x1024 beautifully.

Now if they could only fix my random reboot problem... and yes, before you say anything, I've tried a more powerful power supply. My problem was not fixed by a 400W power supply, further convincing me that the problem is in the client.

When I first installed the game I had random reboots as well. Then when I saw the BSOD with the error message 0x000000c5, I looked up on the MSN database and use vertifier to fix my problem from what they suggested. The program basically enabled Special Pool for my video driver. Ever since then I have had no random reboots whatsoever and the game experience is great. I am not suggesting that everybody will have no problem using vertifier, but it might be something that people should look into that has not mentioned in the forums.

FYI : I have had one error in Guild Wars which automatically launched a page on their website.

This page explained that Guild Wars deliberately does mathmatical calculations in the background. It says that Guild Wars does stress your hardware more than other games.

For more information about this page, go here:
http://www.guildwars.com/support/hardware-failure.html

These types of tests, in my opinion, make GW more unstable than other titles currently available. In no other game do I experience so many crashes, dumps to desktops or BSODs. At this point I have been unable to complete any of my character's missions because the game crashes or dumps me to a blue screen before I am able to.

If they got rid of these tests then they'd get rid of some of their stability problems. In my opinion, these tests are absurd.

Yes, I have some RAM issues. Yes, I occasionally have problems in other games. I was aware of this before I bought GW and I don't need software consistantly crashing to let me know about it. Guild Wars' system of running tests while you're playing, however, significantly exacerbates hardware issues. I'm REALLY tired of the crashes & BSODs.

This post is somewhat of a rant. I'm getting rather annoyed over this issue. I hope that the rantish tone doesn't distract from the info.

~Ak

I am getting crash problems but none of them are BSOD's or restarts.

One of 2 things will happen - the game with suddenly lock up so you're looking at a static image, or it will dump to a black screen, remain that way for a few moments then the signal from the graphics card is lost. You can still hear the sound though. Both require switching off at the plug and typically happen after about 30 mins.

I don't think it's a heat issue as more intense games like HL 2 and Doom 3 can run for hours on end without the rig overheating. I'm waiting for ATI to release Catalyst 5.5 but I don't think that's going to help to be honest.

And specs wise:

P4 3.4Ghz /w Hyper-threading
1G DDR400 RAM
80G Samsung 7200
ATI X800 XT PE
Antec TruBlue 480w PSU

<rant>

Assuming the GW statement is entirely true, I do not have an issue with the concept of the testing itself. However, I am curious as to why these unique testing algorithms would be build into the game at considerable effort and then this web page not start showing up until weeks after the game went live (there have only been posts re it for the last couple of days). Why would you not have plain-english error messages built into the game (i.e. "You have experienced a hardware error. Please visit the GW Support site section X.") or else have this simple web page call ready to go during beta? Yes, sometimes hardware errors cause a reboot, but there are still ways to log the error and get a message to the user. Hard to believe that they intentionally coded the game to freeze up and go splat with no conventional error handling whatsoever. Not to mention all the people that say that they played fine during beta and then started having "hardware errors" after the game was put into production.

Secondly, the marketing of this product irritates me. The minimum and recommended specs are a joke. The game is sitting on the shelf, accessible to anyone, in over 3000 Wal-Marts nationwide and nowhere does it say on the box: "This game will stress your system like no other." "Your one-fan, slim-line Dell system is going to melt down when you play." "Your top-rated video card will need extra cooling." "Doom 3? Hardware childs' play..." "You'll need to make a substantial investment in hardware to have fun playing this game unless you bought your system in the last 180 days." "Laptop? Heh."

After Kotor II [talk about a horribly buggy game release], I was planning to rebuild my system anyway. Nonetheless, I feel bad for all the kids with minimal or no income that use their allowance to pick up this game and play with their friends...and then can't even play for five minutes without major problems and can't complete a mission in a human party, even though they have broadband and their systems meet the published specs. The reasonably prudent person doesn't expect to play at the highest settings if you don't have a cutting edge system, but you DO expect to be able to play. Yes, yes, hardcore gamers and knowledgeable IT folks know that software specs are optimistic at best, but this game is being marketed to and has already been sold to hundreds of thousands of people who don't fit in that category. So, all this "it's your system" finger-pointing rubs me the wrong way, even if it is true.

</rant>

NOTE TO EVERYBODY using Sandra

if you check an independant temperature monitoring utility such as your bios temps or the utility that came with the motherboard you will find in many cases the readings for the cpu and motherboard are inverted

as the person who reported his cpu was only 34 degrees but his motherboard was higher for example

my own log is showing only 1-2 degrees rise in the motherboard and 4-6 degrees rise in cpu temp

my utilities are showing my cpu at 48 C and the motherboard is showing 36 C

Sandra is showing 36 C for the cpu and 48 C for the motherboard

at least the numbers agree

to the person who watched his motherboard temp go up it was most likely this switch that happened and your cpu was shooting up not your motherboard temps

edit

for the last half hour my temps have been flat at 36 and 48
and the cpu has been at 100 percent the whole time

After doing a ton of research on this myself, rather than resorting to rumor, hearsay, or pseudo-science, I found and used a few bits of interesting information which has stopped the "infinite loop" blue screens which would, even though very rarely, happen while playing guild wars for any long length of time.

For reference, my motherboard uses a VIA chipset and I'm using a nvidia 6800GT video board. From what I've read, though, the info I found apparently affects all modern video cards and chipsets. So I feel it's worth a try.

If you do a search on google for Rx55, or Register 55, you will come up with a lot of info, resulting in learning that this has been an ongoing issue for years.

Anyway, VIA released a beta mini driver which closes the register 55.
You can download it from the via website:
http://downloads.viaarena.com/driver...st_driver1.zip

Before I post the contents of the readme in just a moment, I will say that this little driver actually stopped the rare blue screen errors I was getting. However, make sure you understand, this can't patch up an already weak/faulty system. You need to correct outstanding problems before relying on this patch. (heat, poor voltage, insufficient voltage, memory timing, faulty hardware, etc)

The contents of the "readme" file present in the download above:

What it does, Svenn, is the game simply closes with no warning and suddenly your web browser is on screen. It was quite a confusing moment for me.

It wouldn't be quite as bad if your character would remain in its location for about 5 minutes so you could log back in and continue your progress. Restarting at the last outpost/city is a pain in the arse. :|

I done the VIA patch some time ago.

I DO plan on buying some new RAM but until then the last thing that I need is some program deliberately kicking the wound, you know? :-/ Again, as with others, these problems are not at all anywhere near as bad in other games. DOOM 3, Half-Life 2, even MMORPGs rarely dumped/BSOD/locked on me. In GW it's a guarantee.

/sigh
'nuff ranting I suppose. Just have to wait until they stop these silly background stress tests and/or do whatever else to fix the problem. At least I'm not paying monthly for it.

edit: I should mention again that the web page was displayed to me only once during its many crashes.