well, if the worst comes, time to look for a new game
(cant say i regret much after 3 years play)
how do these bans work again
lazuli
finally, its my turn in the lottery; i got whacked by the code=45 (ie. permaban) without any idea why. i submitted a ticket to playNC's support, but how long does it usually take them to process these things? (im sure some of you have experience with the system)
well, if the worst comes, time to look for a new game (cant say i regret much after 3 years play)
well, if the worst comes, time to look for a new game
(cant say i regret much after 3 years play)
MisterB
Never been banned, but I have experience with support. Expect an auto-response within 24 hours(usually much less), and a human reply within 36(again, probably sooner).
Onarik Amrak
You get banned, you cry, you whine on forums, people flame you, mod tells you to send a support ticket, Anet either says it was a mistake or too freaking bad.
drago34
I have never been banned, but as others have said... contact support and answer their questions and all that.
UnKn0wN415
been ban from other games it is usually 24hrs for a automated mail to be sent saying they have receive the mail and will email back..
after that you should get an email from a person stating what happen...
not sure if this applies for GW but most games are like this...
after that you should get an email from a person stating what happen...
not sure if this applies for GW but most games are like this...
Bryant Again
Given how mature you're acting about the situation, and that you say you did nothing wrong, I wouldn't fret. I mean check out previous threads like this, people haze ANet completely.
At the very most expect a response in one-two days. Unban at the very most at three.
At the very most expect a response in one-two days. Unban at the very most at three.
Red Sonya
Some of the greatest criminals can be as nice as the next guy when the purpose serves them. Just because he says or acts like he's innocent doesn't mean he is. I am always suspicious of those that act innocent. We must only look at the "facts" in a case like this. Therefore he did SOMETHING to get banned, whether directly or indirectly or Anet wouldn't have banned his account and in an online world you are guilty until YOU prove yourself innocent. You people should know those rules by now. 
Cacheelma
Let me guess, you were found reading "Lady Chatterley's Lover" while playing in Tahnnakai Temple, right?
~No wonder you got banned!
~No wonder you got banned!
fowlero
I've had a guildie that was wrongly banned (they thought he was an armbrace duper, they got their logs wrong and banned the wrong person).
Anywho he went through support and the ban was lifted from start to finish in about a week.
I'd imagine its the average timescale.
Good luck getting it back.
Edit: If of course you are innocent ^^
Anywho he went through support and the ban was lifted from start to finish in about a week.
I'd imagine its the average timescale.
Good luck getting it back.
Edit: If of course you are innocent ^^
garethporlest18
If you got wrongly banned you'll get your account back most likely. PM Gaile too it might help. Also give it 24 hours, depending on when you put in the ticket. IT's Friday today so they'll be working so you should get an answer later on today in the afternoon sometime most likely. No worries man. Don't worry I won't be like some of the tards on here and accuse you of being guilty.
Friday
Red Sonja - Anet's ban stick does sometimes ricochet off innocent players, it has happened more than once. We, here on the forums will never get to "look at the facts" of a case. I find you answer a rather harsh reflection of your suspicion of everyone in general.
Lazuli - Provide all the information that support requests, be polite and patient, and it will sort itself out. The time frame also depends on the fact that today is friday, and the start of a festival weekend too, and you may have to wait until monday for any real resolution.
Lazuli - Provide all the information that support requests, be polite and patient, and it will sort itself out. The time frame also depends on the fact that today is friday, and the start of a festival weekend too, and you may have to wait until monday for any real resolution.
Uber Mass
Just make a polite ticket yeah.... My gf was banned once also for no reason at all got unbanned after 3 days
Pleikki
never got bannned but when sent email to Support it have been taking ~2days to get replied
pkodyssey
Make sure to keep your ticket open. They automatically close after 72 hours. If you are innocent be persistent but polite. Hell, if your not innocent be persistent and polite, you might just squeak through.
I had a guildie banned for hfff. His roommate played 3rd shift due to work and school. Needless to say they said he was doing what was beyond humanly possible for time played.
Once they found out it was 2 players they lifted the ban. However, they told him that he could get banned for sharing his account.
I had a guildie banned for hfff. His roommate played 3rd shift due to work and school. Needless to say they said he was doing what was beyond humanly possible for time played.
Once they found out it was 2 players they lifted the ban. However, they told him that he could get banned for sharing his account.
Washi
[edit] nvm
12 chars
12 chars
sterbenx2
Quote:
|
Originally Posted by Red Sonya
Some of the greatest criminals can be as nice as the next guy when the purpose serves them. Just because he says or acts like he's innocent doesn't mean he is. I am always suspicious of those that act innocent. We must only look at the "facts" in a case like this. Therefore he did SOMETHING to get banned, whether directly or indirectly or Anet wouldn't have banned his account and in an online world you are guilty until YOU prove yourself innocent. You people should know those rules by now.
|
Red Sonya
Quote:
|
Originally Posted by Friday
Red Sonja - Anet's ban stick does sometimes ricochet off innocent players, it has happened more than once. We, here on the forums will never get to "look at the facts" of a case. I find you answer a rather harsh reflection of your suspicion of everyone in general.
Lazuli - Provide all the information that support requests, be polite and patient, and it will sort itself out. The time frame also depends on the fact that today is friday, and the start of a festival weekend too, and you may have to wait until monday for any real resolution. |
Darkobra
Friday actually makes a legitimate point against you and you go off on a tangent about them being banned before? Yeah.
So Sonya. How guilty are you?
So Sonya. How guilty are you?
Bryant Again
Quote:
|
Originally Posted by Red Sonya
Some of the greatest criminals can be as nice as the next guy when the purpose serves them. Just because he says or acts like he's innocent doesn't mean he is. I am always suspicious of those that act innocent. We must only look at the "facts" in a case like this. Therefore he did SOMETHING to get banned, whether directly or indirectly or Anet wouldn't have banned his account and in an online world you are guilty until YOU prove yourself innocent. You people should know those rules by now.
|
The Way Out
Quote:
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Originally Posted by Bryant Again
I've been banned four times. ANet is not perfect, they make mistakes.
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lazuli
thanks for the replies so far, it's given me some hope of recovering my account
for the record, i haven't played after accepting the new EULA on the jan 31 update (went home to celebrate CNY). only went on today to find out what happened; and i'm expecting a reply from a gm sometime tomorrow.
to Cacheelma: i should pick up that book sometime, it looks interesting
for the record, i haven't played after accepting the new EULA on the jan 31 update (went home to celebrate CNY). only went on today to find out what happened; and i'm expecting a reply from a gm sometime tomorrow.
to Cacheelma: i should pick up that book sometime, it looks interesting
Friday
Quote:
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Originally Posted by Red Sonya
I don't care what you find or what you think.
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Quote:
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Originally Posted by Red Sonja
You're probably one of the loser 117 that got banned awhile back
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Quote:
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Originally Posted by Red Sonya
and just saying anything to make Anet look bad.
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Lazuli - I'm wishing you best of luck with retrieving your account.
Painbringer
Quote:
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Originally Posted by lazuli
finally, its my turn in the lottery;
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Hopefully I am never in this lotto
lazuli
well, over a week has passed.
im not a fan of necroposting, but this is something i need to say
i am unable to even question the ban because i dont remember any of my access keys (never thought to write them down..) and i need them before they will consider me the owner of my account.
i cant repeal the ban, and they wont even tell me why. my own hunch is that they thought i was multiplaying on the same account because i logged in both china and taiwan after i went home for new years.
i'm a little bitter now, after jumping a week's worth of hoops from their GM's/reps and hitting a brick wall.
It's not like Gaile's going to magically come save someone who got randomly permabanned, so it's probably the end of the line for me here.
I guess there wasn't too much to regret, but there were some items i would have liked to pass to my proteges ive met in my time.
There you have it, a 2-year vet bites the bullet without knowing what hit him.
For those who think that these words are fake tears, give me a rational explanation of being absent from guild wars before the start of new years, and banned upon return because he tried to login from another country without any activity other than that. I'll gladly accept it.
*EDIT* forgot to add this: Moral of the story: have a copy of your access keys somewhere, or you're going to regret it someday.
im not a fan of necroposting, but this is something i need to say
i am unable to even question the ban because i dont remember any of my access keys (never thought to write them down..) and i need them before they will consider me the owner of my account.
i cant repeal the ban, and they wont even tell me why. my own hunch is that they thought i was multiplaying on the same account because i logged in both china and taiwan after i went home for new years.
i'm a little bitter now, after jumping a week's worth of hoops from their GM's/reps and hitting a brick wall.
It's not like Gaile's going to magically come save someone who got randomly permabanned, so it's probably the end of the line for me here.
I guess there wasn't too much to regret, but there were some items i would have liked to pass to my proteges ive met in my time.
There you have it, a 2-year vet bites the bullet without knowing what hit him.
For those who think that these words are fake tears, give me a rational explanation of being absent from guild wars before the start of new years, and banned upon return because he tried to login from another country without any activity other than that. I'll gladly accept it.
*EDIT* forgot to add this: Moral of the story: have a copy of your access keys somewhere, or you're going to regret it someday.
pkodyssey
I wouldn't give up and explain that you don't have the keys. Wish I could be more helpful. Just explain the situation a hundred times. DON'T let the ticket close, make them respond.
Earth
Did you lose the boxes with the acces keys? Or whatever you got them on.
Anyway I agree with odyssey: Keep trying.
Anyway I agree with odyssey: Keep trying.
lazuli
Quote:
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Originally Posted by Earth
Did you lose the boxes with the acces keys? Or whatever you got them on.
Anyway I agree with odyssey: Keep trying. |
the thing is that support is basically refusing to tell me why im banned, but needs something to prove ownership of my account and they wont take anything but a key that i cant provide..im at a loss
Crystal Lake
This is probably a dumb question, but why do people get banned? Do they give you a warning of some kind first? Is it bad behavior or messing around with accounts? Just curious.
_June
Quote:
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Originally Posted by lazuli
yeah, i threw the key-cards away..even my eotn one. ive moved a few times in those two years due to studies, and i didnt think to keep them with me, since i could access them (normally) via my gw account and didnt have a reason to keep them.
the thing is that support is basically refusing to tell me why im banned, but needs something to prove ownership of my account and they wont take anything but a key that i cant provide..im at a loss |
I'm not sure as to why you got banned but maybe it came from the mallyx exploit? they could still be checking logs and banning for it?
that's the last thing I heard as far as mass banning goes so maybe you got mixed in there?
Mesmer in Need
If you did nothing wrong, then you shouldn't have to worry about it. Anet has made mistaks before.
shoyon456
from what you describe, it sounds like the reason they won't take anything except the cd keys is because you accessed gw from two different regions (china and taiwan).
If you're not ticketing anet with the email that the account was under, i suggest you do so, and use that as your leverage to show ownership of the account.
I also believe that describing any items, chars, armor, etc... on the account in question would be helpful
Goodluck, and I feel your pain
If you're not ticketing anet with the email that the account was under, i suggest you do so, and use that as your leverage to show ownership of the account.
I also believe that describing any items, chars, armor, etc... on the account in question would be helpful
Goodluck, and I feel your pain