your order did not pask risk management assesment code = 1751188

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H
Hendie
Ascalonian Squire
#1
What does the above mean when im trying to buy soemthing from the ingame store ??
quickmonty
quickmonty
Ancient Windbreaker
#2
They don't trust you for the money?
Snow Bunny
Snow Bunny
Alcoholic From Yale
#3
I have no clue but that's really interesting.

Credit card, not debit, aye?
H
Hendie
Ascalonian Squire
#4
visa debit card, the same card i bought the game on a week ago... strange
H
Hendie
Ascalonian Squire
#5
Quote:
Originally Posted by quickmonty
They don't trust you for the money?
only 20 quid
B
Balan Makki
Lion's Arch Merchant
#6
If you enter your card multiple times, or enter it wrong, or some other nonsense, it gets flagged as 'a risk' for a few days I think. Happend to bunches of people when GW:EN went live.

You have to wait it out, without reseting the Fraud trigger. Can't remember how long I had to wait to get it to reset, 48hrs maybe.
quickmonty
quickmonty
Ancient Windbreaker
#7
Visa debit card works for me (USA). Check your balance? Otherwise, contact them and see if you can get an answer.
Turtle222
Turtle222
Wilds Pathfinder
#8
happened to me when gwen was new, what i did was go to PlayNc site, and order the key from there, it works just like the store
N
Neph D
Ascalonian Squire
#9
Does the address you enter match the information on your credit card? Make sure it's exact (including your name, especially pay attention to middle initial). If you are in a high risk area for fraud it could kick back also. Try to call your card company to resolve any issues.
b
boogerboy72
Lion's Arch Merchant
#10
send a ticket to support, theyll take care of you, someone said what causes it above.
HawkofStorms
HawkofStorms
Hall Hero
#11
Your credit rating is bad/the card is reported as stolen?

Only thing I can come up with.
a
arsie
Wilds Pathfinder
#12
Try again in the PlayNC website. The in-game store rejected my debit card, but the website accepted it.
Neo Nugget
Neo Nugget
Site Contributor
#13
Support took care of my card issue, took FOREVER though. Like a week.
Gaile Gray
Gaile Gray
ArenaNet
#14
Hendie -- I don't know why you're getting that message. I will try to find out. (By the way, did you try the PlayNC store, instead -- as mentioned in this thread -- and if so, did the card work ok there?)

Quote:
Originally Posted by Neo Nugget
Support took care of my card issue, took FOREVER though. Like a week.
I'm really sorry it took that long.

May I ask what the issue was that you had to get resolved? We're always looking to improve things, so I'd honestly like to know what happened and how it was resolved. If you'd rather not post it here, you're free to PM me or email [email protected] (and mention that I asked you to write).

Thanks for helping us improve things!
Sab
Sab
Desert Nomad
#15
I've had a similar problem with the PlayNC store in the past, instead it gave me a "Fraud Suspicion" message with my credit card. Never got it resolved with support so I gave up, and now I can't buy anything from the store. =/
pumpkin pie
pumpkin pie
Furnace Stoker
#16
ask support, they will solve the problem for you as they did for me. in a very short time too
H
Hendie
Ascalonian Squire
#17
Quote:
Originally Posted by Gaile Gray
Hendie -- I don't know why you're getting that message. I will try to find out. (By the way, did you try the PlayNC store, instead -- as mentioned in this thread -- and if so, did the card work ok there?)

I'm really sorry it took that long.

May I ask what the issue was that you had to get resolved? We're always looking to improve things, so I'd honestly like to know what happened and how it was resolved. If you'd rather not post it here, you're free to PM me or email [email protected] (and mention that I asked you to write).

Thanks for helping us improve things!
It worked on the website cheers for the suggestions guys
H
Hendie
Ascalonian Squire
#18
Quote:
Originally Posted by quickmonty
They don't trust you for the money?
lol dumbass!!!
Severlator
Severlator
Ascalonian Squire
#19
management assesment code = 1751188 we don't want your Monoploy money!!
BenjZee
BenjZee
Forge Runner
#20
Contact support they will help. Some peopple are saying theyre slow but i found them really helpful and quick to respond when i got permantly banned for supposed "payment Fraud"